Service Contract Revenue as Marketing Metric

Has anyone built a metric based on the revenue from Service Contracts as opposed to Sales Orders?
If you would share your approach, I'd be grateful.
Thanks much!

>
Paul Clarence wrote:
> Hi all,
>
> Would be grateful for any advice as to what are the steps that should happen with this type of revenue recognition. I have read through the SAP Help documentation but this really describes just the customizing and not the process.
>
> THanks
> Paul
Hi, Paul!
In CR700 materials there is the next explanation: "Service-based revenue recognition (value/quantity contracts with a target quantity) means that the revenue is realized based on an event. Events are releases that are reflected as service orders or service confirmations. Once again, the billing document is posted to an accruals account first and the revenues are transferred to the revenue accounts in a second step."
Hope it helps
wbr
Vladimir

Similar Messages

Resuls Analysis for Service Contracts - Revenue in Excess of Billing.

Dear Experts,
We are running RA for Service Contracts.
COntract period is 01/11/2010 to 30/10/2011.   Montlhy Value is 1000, Yearly value 12000
1) The Billing Plan is Quarterly Billing (deferred).If we Run RA in KKA3. Planned revenue showing is 12000 / 4 quarters = 3000 .
                             If we Run RA in KKA3 , the planned revenue shown is 3000 instead of 12000.
2)                          We have incurred some cost for the month of November 2010.   If we RUN RA on KKA3 for the month of november 2010 , we should get 1000 as Actual Revenue and 2000 Should be shown in Revenue in Excess of Billing(REB). But it is not showing as Revenue in Excess of Billing.
Please help.
Regards,
Shareeq
Edited by: K M AHAMED SHAREEQ HUSSAIN on Oct 28, 2010 2:55 PM
Edited by: K M AHAMED SHAREEQ HUSSAIN on Nov 4, 2010 4:18 PM

Dear Experts,
The Planned Revenue problem is solved now. We will have to run a Program(OSS Note). The Revenue in Excess of billing is there. Please help.
Regards,
Shareeq
Edited by: K M AHAMED SHAREEQ HUSSAIN on Nov 7, 2010 4:32 PM

UNBILLED RECIEVABLE ACCOUNT- SERVICE CONTRACT WITH REVENUE RECOGNITION

Hi SAP Gurus,
I want to draw your kind attention towards my problem:
I have created service contract with one year contract and created an invoice for the whole year in advance.
Now in-between i cancelled a contract (after three months) and want to recognised a revenue for the contract period , so i'm creating a revenue recognition for the three months one by one using transaction code-VF44,
first month revenue recogniton is working fine as first month amount is going from deffered account to revenue account
But for second month instead of deffered account ,system is using unbilled recievable account ,which is wrong .
Can anybody tell me why the system is picking unbilled receivable account instead of deffered account in case of second month revenue recogniton.
This may help us:
"When i was cancelling a contract ,at that time i was entering a billing plan end date in billing plan tab at an item level.
and just after entering end date ,system was creating two lines instead of one in billing plan tab and i think because of that extra line system is picking unbilled receivables in second revenue recognition."
Thanks in advance
Ujjawal
Edited by: Ujjawal Singh Karki on Dec 29, 2010 12:05 PM

Hi,
Thank you for your reply.
I am doing a contract billing for overall period that is for 12 months (contract is of 12 months).
Just after 3 months i have realized that somehow we have to cancel the contract and we canceled that in 3rd month.
I had created the created a contract with periodic billing plan and for canceling that contract i'm putting contract end date in BILLING PLAN TAB as 31/03/2011 (Let say contract is from 01/01/2011 to 31/12/2011).
Can you/anybody please tell me whether is this the correct way of canceling the contract with periodic billing plan?
As per your analysis:
"It seems you have done the billing document for one period and you are doing the RR document for multiple periods and hence the revenue is going to unbilled receivable account for the period for which billing document has not been done"
As i have billed the customer for 12 months but contract was only for 3 months so i'll create RR for only 3 months and for rest of the period (i.e. 9 months) i'll create credit memo and send it to customer.
"Please use a billing type where you will specify only start date and end date of the contract and not the billing plan in contract"
How can we use billing type for contract start and end date .
I think as soon as i'm changing the dates in billing plan tab system is proposing another line item with different billing dates and that is not getting covered under deferred account that is still unbilled amount .
Waiting for your valuable inputs.
In case of any clarification kindly revert to me.
Thanks,
Ujjawal
Edited by: Ujjawal Singh Karki on Jan 20, 2011 11:10 AM

Forecasted revenues for Service contract

Hi
We have few service contracts which are in being processed status.
In the service contract if i go to cost report ( enivornment -->cost report) the settlement revenues to COPA is zero.
Why is this amount coming as zero. Should it not be equal to the value of service contract as this is forcaseted/plan revenue.
Thanks and Regards,
Satya

Some additional info:
The billing plan is maintained.
There are 2 partial invoices. with one invoice in the past data. The second partial invoice has a billing block.
Thanks and Regards,
Satya

Revenue Recognition with RA on Service Contracts

We have configured SD Revenue Recognition function (ECC 5.0). We have warranty maintenance contracts running. On this basis we have the following scenario and issue.
The warranty maintenance contracts are created without a billing plan (Reqmt. type SE so that we can settle costs later). The value of which is transferred to Deferred Revenue Account and is recognised at the end of the contract period (As it bears the retention money with the customer). Until this step things are working fine. We use VF44 to recognise revenues.
However, there are costs incurred (both material & labour) in relation to such contracts. To track this, we create a Service Order s against the Service Contract for each month. Later on fulfillment, the orders are settled to the Service Contract. This is reflecting in the Service Order. But the finance team wants to recognise the revenues to the extent of costs incurred. I'm not sure how we can do this. The following is an example scenario.
Contract Value : $1000
Contract period : 1 yr (1.1.2010 to 31.12.2010)
Contract billed at the start of the year on 1.1.2010 so the amount is moved to Revenue Provision (Deferred Revenue)
At the end of the year $1000 lying in Deferred Revenue will be moved to Revenue Account through Revenue Recognition (VF44)
Now, costs incurred as follows which are booked in separate service orders against the contract and on completion, settled to the contract. There is no definite schedule for these costs.
Apr 2010 : $100
Jun 2010 : $200
Sep 2010 : $500
Now, the finance team wants to recognise revenue to this extent during the relevant periods. For eg.
Apr 2010 :
Deferred Revenue A/c $100
To Revenue A/c $100
Jun 2010 :
Deferred Revenue A/c $200
To Revenue A/c $200
Sep 2010 :
Deferred Revenue A/c $500
To Revenue A/c $500
And at the end of Dec 2010 :
Deferred Revenue A/c $200
To Revenue A/c $200
(for the remaining amount)
Can anyone guide me how this can be achieved? Can I do it by running RA on Service Contracts?
Thanks in advance.
Ravi.

One option:
This is how we do it in my company. This scenario is of committed services where biling is based on bill plan but revenue is as incurred. So you will bill 100% in advance to have a deferred position but evey month you calculate the service delivered/incurred and recognize the revenue reference to that service. You have to deliver the equivalent hours (To match the amount you want to recognize) and the VF44 based on delivery document. You might have to adjust your ETC based on the amount you want to recognize every month and the total qyantity to deliver.
In summary, basically you use following steps:
1. Sales order with delivery related item category (Assigned to service contract, in my case we use WBS).
2. VF04 for billing as per plan
3. VL01N to deliver the quantity matching the amount
4. VF44 with reference to delivery.
Item category has revenue recognition 'B'.
Hope it gives some idea.
Thanks.
Rahul

Service Contract-CS Process

Dear Mates
My requirement is of as follows.please help me in how to do it in SAP.
1.Service Contract (Contract type : WV & Item Category : WVN) with peridic billing plan
2.Create Notification with ref to Service contract (Please correct me if iam wrong.Also where to assign Contract type to Notification type)
3.Creation of Service order with ref to Service notification.
4.Costs are been captured there.
5.Creating Debit memo request(Debit memo request(LV) is created with ref to Service contract or service order i need clarification here!)
6.Creating debit memo with ref to debit memo request.
Kindly anybody can explain me the configuration to be done to run the above process

Hi,
1.Service Contract (Contract type : WV & Item Category : WVN) with peridic billing plan
Copy / use the contract type WV and item cat WVN, would suitable for your requirement
2.Create Notification with ref to Service contract (Please correct me if iam wrong.Also where to assign Contract type to Notification type)
You may attach technical object (Equipment / Functional location / Material Serial number) with the contract. Whenever you are creating notification, system will determine the contract pertaining to the reference object (Equipment / Functional location / Material Serial number)
3.Creation of Service order with ref to Service notification.
IW34 to create Service order from notification. Order can be created from Notification screen
4.Costs are been captured there.
Cost / Revenue are captured in Service order
5.Creating Debit memo request(Debit memo request(LV) is created with ref to Service contract or service order i need clarification here!)
Created with reference to the Service order (not from contract)
6.Creating debit memo with ref to debit memo request.
VF01 is to create DM wrt DMR
[Useful link|http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
Hope this helps
Babu

Service-related revenue recognition

Hi Experts,
When post VF44 for a contract with Service-related revenue recognition (revenue recognition category B) get the message below. No RR FI document posted too.
<<Document for SD reference number u2018delivery orderu2019 does not exist
Message no. JHE019
DiagnosisDocument for SD reference number &1 does not exist. If accounting documents for revenue recognition have been created at collective processing level, you cannot navigate in the original document.>>
Any advise.
Cheers.

hi,
please check in scribd these is a link related to RR.
or
please check in forums on the same.
regards,
balaia

Not able to add PDF or JPEG file on the Service contract

Hi All,
Not able to add PDF or JPEG file on the Service=>Service contract=>Attachment TAB
The error message getting displayed "This entry already exists in the following tables "(ATC1) (ODBC - 2035) [Message 131 - 183] "
Could anybody help me to sort out this issue.
Thanks,
Vishwanath

Hi,
Would you please run the above query at your side
select * from atc1
where absentry not in (select absentry from oatc)
and in case you get any results, please log a message for SAP support on Service market place
Regards
Vikas
SAP Business One Forums Team
Edited by: Vikas Rastogi on Jan 13, 2009 9:52 PM

RA for Service Contracts.

Dear Experts,
We are running RA for Service Contracts.
The Contract period is 01/11/2010 to 30/10/2011. The Montlhy Value is 1000, so the Total value of the Contract is12000
The Billing Plan is Quarterly Billing (deferred). We have incurred some cost for the month of November 2010. If we RUN
RA on KKA3 for the month of november 2010 , we should get 1000 as Actual Revenue and 2000 Should be shown in Revenue
in Excess of Billing(REB). But it is not showing as Revenue in Excess of Billing.
Please help.
Regards,
Shareeq

Patch Updated.

Follow-up Action in Service Contract

Hi All,
I am looking for a solution on below scenario to be handled in ECC6.0
I have a service contract for providing services to a customer for an year (Jan 2009 to Dec 2009.)
In Dec 2009 i have created a service notification and Service order with reference to this contract .
Currently as of today Jan 2010 , this contract has expired but my service order / notification is still open.
I would like to know what will happen to Service notification & service order refering to this contract.
Will contract expiration drive the changes required on service notification/order or will it block for further processing.
What standard solution is available to handle such cases in SAP.
Thanking You,
sudhi

Have you tried it??
From memory it gives you a warning message stating that the contract/item are not valid, but it doesn't stop you processing the order/notification
PeteA

Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Creation of Service Contract from Inbound IDOC

Hi Experts,
I am using Inbound IDOC type ORDERS02 with message type ORDERS for creation of Sales Order. Now my requirement is like to create a Service Contract from that Inbound IDOC. The IDOC type contains all the data require to create a Service Contract. The scenario is like, after creation of Sales Order it will check for the corresponding Service Contract exits or not by querying on a Z table which contains all those entries.
So my idea is to create a Z Program, in which it will check for the Service Contract and will create the same by reprocessing the same IDOC or by calling some Function Module. Please suggest how shall i proceed to create a Service Contract.
Is there any way to reprocess the IDOC or to collect the Data from the IDOC segments pass them to a FM which is responsible for creation of Inbound IDOC. Please suggest if this is feasible.
Thanks in Advance.
Regards,
Priyabrata.

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Service Contracts Line and Header Tax amounts are not matching

Hi,
I am creating service contracts using API. Using below code i am applying price adjustments on the line. while using the below API Tax is calculated at line level and added for each line But the Tax filed on the header is not getting updated. I fwe go to front end and click on reprice then the Tax amount is added to the header(If the contract created with status 'Entered').
Please help me to fix this.
l_multi_line_tbl (0).ID := l_x_clev_rec.ID;
l_multi_line_tbl (0).price_list_id :=l_curr_price_list_id;
l_multi_line_tbl (0).lse_id := 46;
l_multi_line_tbl (0).line_pl_flag := 'Y';
l_x_return_status := NULL;
apps.oks_auth_util_pub.compute_price_multiple_line (
p_api_version
=> 1.0,
p_detail_tbl
=> l_multi_line_tbl,
x_return_status => l_x_return_status,
x_status_tbl
=> l_status_tbl);
Thanks,
Hari

not answered yet.

How to reject Line Items in a Service Contract?

Hello friends,
Can anyone help me understand how do we reject items in a Service Contract? I don't see any Reject field. Is it one of the Status I need to configure for Item Level Status Profile? Even if I add a 'Reject' status, how do I link it to Rejection Reason codes? (I know how to add Reason codes in customizing, but how they are linked to a Transaction type is something I am not finding...).
Please provide any inputs.
Thanks.

HI Navaneethan,
please try following code.
make PEKKO should be internal table with appropraite structure..
Loop at ZBTXT.
      MOVE ZBTXT-LINE TO PEKKO-ZBTXT.
      append PEKKO.
     clear PEKKO.
ENDLOOP.
loop at pekko.
write : / PEKKO-zbtxt.
endloop.
if above code is helpful, REWARD POINTS.
Regards,
Ranjith

How to know an order number from the service contracts table

Hi all,
I want to know how the order entry module and service contracts module are connected. I mean to ask if a service is placed as an order for purchase how do i get the information about the order_id or order_number from the service contracts table.
please point me in a direction so as to which tables i should be lookling at.
Thanks.

Try OKC_K_REL_OBJS table. The column JTOT_OBJECT1_CODE contains values 'OKX_ORDERHEADER' or 'OKX_ORDERLINE' and the column RTY_CODE = 'CONTRACTSERVICEORDER'. The column OBJECT1_ID1 should store order HEADER_ID or LINE_ID based on JTOT_OBJECT1_CODE value. Hope this helps.

Service Contract Revenue as Marketing Metric

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