Service contract transaction

HI,
Please tell me service contract transaction ?
Thanks ,

Transaction code                  Short text
IW75                                   Display Serviceable Item Contract
KCRMCO_CRM_DET           Analyse Service Contract
ME3S                                 Service List for Contract
MSRV5                               Service List for Contract

Similar Messages

IView for Service Contract

Hi all,
I have a Stanalone ITS Server and Portal , I have to pull 3 Service Contract Transactions to Portal thru ITS , Would anyone suggest me the best option to go either with Transactional iView or IAC iView
I have already configured IAC , Not Sure which services to publish in ITS for this transactions.
Would appreciate all your help.

Michael,
Even If I run Transactional iView , I'm getting the Same Error
Here it is ,
No Service Name Specified
Your request did not contain a service name. Please provide a service name as part of the URL.
Example URL:
http://.../scripts/wgate/CreateSO/!
or...
Session Already Terminated
There is currently no session running that might accept this request.
This situation usually occurs if your session has been closed by the Internet Transaction Server and you tried to navigate to a previously requested page by selecting BACK in your browser. To proceed you must first restart the session as described above.
© 1996-2005, SAP AG
Would you help me..

参照Service Contract, 创建Follow-up Service Contract

参照Service Contract (BUS2000112) ，创建Follow-up Service Contract (BUS2000112)这个功能在标准功能里是没有的。例如：一个service contract quotation 其实也是一个service contract，它的 business object type 是BUS2000112，
那你如果点击 follow up button 去查找service contract transaction type，那你是找不到这个 service contract transaction type的。
这个是由于 FM CRM_UBB_FILTER_SUC_PROC_TYPE的hard coding决定的。大家可以查看一下这个 FM 里边的remark
Between UBB contracts and/or quotations followups
should only be created using the specific actions (e.g. COA)
or change processes, but not using "normal" followups. So
this transaction types have to be hidden on the UI for the
followups although the copy control customizing allows it
With 7.0 this is also true for regular service contracts
下边我也把两个可能的解决方案提供给大家，
1 - you can either modify FM CRM_UBB_FILTER_SUC_PROC_TYPE in line 49. You
can comment out the following line:
delete ct_suc_proc_type where process_type =
ls_suc_proc_type-process_type.
2- As you have already observed:
you can also make use of the standard process provided by SAP using
the Accept button in the service contract quotation. Please refer to SAP
help available with folling link:
[http://help.sap.com/saphelp_crm70/helpdata/en/46/49adcf62096a81e10000000a155369/frameset.htm|http://help.sap.com/saphelp_crm70/helpdata/en/46/49adcf62096a81e10000000a155369/frameset.htm]
谢谢。
昭杰
Edited by: Zhaojie Liu on May 5, 2010 9:34 AM
Edited by: Zhaojie Liu on May 5, 2010 9:36 AM

嗯，读读同事的经验真的很有帮助，顺便上系统测试了一把，发现现在最新的版本可能还有一些新的变化，就是有条件的支持为服务合同或者报价单创建后续服务合同或者报价单，请感兴趣的朋友参考note 1405171，里面有比较详细的前提条件描述，和相关的coding。
这里似乎还提到了一个ubb的概念，估计应该是usage base billing，如果说错了请多多包含，谢谢。
Hongyan

Service Contract Determination in Follow-Up Transactions

Hi all
in our setup (CRM 2007) we can successfully create Service Orders where Contract Determination on item level takes place and assigns items to contracts. This also works for Service Confirmations, in case we create them as stand-alone transactions.
If we however create a Service Confirmation as follow-up from a Service Order, in which contract determination took place, the contract information is not contained in the Service Confirmation.
Any ideas how to get the contract information over?
Thanks!
Christian
Side note: We did not find a copy routine or copy control settings solving our problem - however we might be wrong...

Hi Christian,
If the service order line items are entittled to service contract , at each item level you will get contract info in contract data tab.
when you transfer these items to confirmation , confirmation item contract data will not have contract information. Only when you enter items in confirmation manually then system will pop up window for selection contract and confirmation items get contract information.
thanks,
Nitin

Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Creation of Service Contract from Inbound IDOC

Hi Experts,
I am using Inbound IDOC type ORDERS02 with message type ORDERS for creation of Sales Order. Now my requirement is like to create a Service Contract from that Inbound IDOC. The IDOC type contains all the data require to create a Service Contract. The scenario is like, after creation of Sales Order it will check for the corresponding Service Contract exits or not by querying on a Z table which contains all those entries.
So my idea is to create a Z Program, in which it will check for the Service Contract and will create the same by reprocessing the same IDOC or by calling some Function Module. Please suggest how shall i proceed to create a Service Contract.
Is there any way to reprocess the IDOC or to collect the Data from the IDOC segments pass them to a FM which is responsible for creation of Inbound IDOC. Please suggest if this is feasible.
Thanks in Advance.
Regards,
Priyabrata.

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

How to reject Line Items in a Service Contract?

Hello friends,
Can anyone help me understand how do we reject items in a Service Contract? I don't see any Reject field. Is it one of the Status I need to configure for Item Level Status Profile? Even if I add a 'Reject' status, how do I link it to Rejection Reason codes? (I know how to add Reason codes in customizing, but how they are linked to a Transaction type is something I am not finding...).
Please provide any inputs.
Thanks.

HI Navaneethan,
please try following code.
make PEKKO should be internal table with appropraite structure..
Loop at ZBTXT.
      MOVE ZBTXT-LINE TO PEKKO-ZBTXT.
      append PEKKO.
     clear PEKKO.
ENDLOOP.
loop at pekko.
write : / PEKKO-zbtxt.
endloop.
if above code is helpful, REWARD POINTS.
Regards,
Ranjith

Copy button not working properly in service contract - crmd_order tcode

Hi experts,
I want to create a duplicate row in contract through Duplicate Button Supplied by SAP. As
I understand the function of the duplicate row button is to copy the same set of information in next row with auto incremental or manual. As far as number incremental is concern that is happening based on
customization on transaction type line item incremental sequence .
This is an upgrade project before upgradation it was working fine, you can check the same in old CRM 4.0. If you see in the Object Tab, condition tab or any other tab, no data is duplicated from parent line item. This works very well in CRM 4.0. Actually after discussing with the client i have come to know that , they also had the same issue before and SAP gave two Notes : 739462 and 740103 to resolve the issue. But now this feature is only availabe in the WEB UI in CRM 2007, and as i am upgrading to CRM 2007 this feature is not available, but my client want this feature.
I went through the SAP note , they have given some corrective instructions but it is valid till BBPCRM 500 version of the software component and mine is BBPCRM 600 . My query is, will it work if i follow the same corrective measures in the Note for my system ie. by inserting few blocks of code given in the SAP NOTE.
please kindly help me out,
Thank you,
Regards,
Arun.

Hi,
I think you problem is in u201CBilling tabu201D which it is not showing any details on particularly billing tab. Right
Ok, as per you wording Services order having billing tab with details but Service contract does not.
If am I right, you see the below solutionu2026.
First go to T-code: CRMC_PCUITOOLS
Put you
Application : CRMD_BUS2000116
View (blview) : ZXXXXX
Then press F8 for execute
You will see the view of particularly Leading Transaction Category and go to billing tab
See below Tab Page Group (SRV_ODP1)
Second go to T-code: CRMC_BLUEPRINT_C
Follow this : Application Element -> Tab Page Group -> Tab Page Group Structure
Put it (SRV_ODP1) and go to billing (double click on them)
You will see following details
Tab Page Group      SRV_ODP1
View                      ZXXX
Sequence                  23
Event                     S1O_HD_PAYMENT_BILL
Text                      Billing
View Switch Gro
Multi-Group               S1O_HD_PAYMENT_BILL
Inactive          Flag is Not Set
Follow the same for Service contract. You will see the Multi-Group missing
Put it same on that (S1O_HD_PAYMENT_BILL)
I think this issue will solveu2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026
On..............................................................................

Accept Button in Service Contract Quotations

Hi Experts
The requirement is to create any of the 2 different types of contracts as a follow up from service contract quotation.
I have maintained both the contract types as follow up transactions of service contract quotation through copy control. When I click on Accept button in the quotation, it doesnt show me both the contracts creation option. I know SAP doesnt recommend creating a follow up directly and even if I do it, the pop shows up both the contract types but when i create any of them, the items dont carry over.
In short, I am expecting to get two options when I click on accept but i m not getting it. Is there anything to do in Change process?
Edited by: Sunil Dangwal on Feb 24, 2011 2:51 PM

Hi,
Please read FAQ note 499722, questions 12, 13, 22 and 9.
I would advice you to check the information from note 353482.
Regards,
Edit

Lead as Follow up document from Service Contract

Hi Experts,
There is a requirement to create Service Lead from Service Contract. I dont think there is something different by name Service Lead so i assume it is Standard Lead which is present in system.
I maintained the copy control for Tx. Types and as well as for Item Categories.
Issue:
If i create a Service Contract and create a follow up Lead with no items, it works fine.
Suppose i use an item (sales/service item), and i try to create a follow up Lead, the resulting pop-up to choose items from preceding document shows and error and the item doesnot get coped and displays an error, 'Sold-to-Party is not eligible for contract items'.
Has anyone come across this issue?
Thanks and Regards,
MG

Hi Maggii,
1. Is it possible to create a Lead from Service Contract? Does the system allow it even after maintaining relevant copy control configurations?
A.Yes, it is possible while arranging of copy controls for transactions need to activate u201CCopy Item numberu201D.
2.What does the error message, 'Sold to party not eligible for contract items' mean....have u ever seen such error?
A. Means, the particular sold to party is not maintained for that contract (for trail check with any maintained sold to party for that error message), cross check the contract again under in partner functions.
If it is suits to your requirement please some reward points,
Thanks,
Suuny.

Error while creating Service Contract

Folks,
While I create a service contract, I am getting the error:
"An error occurred in system PEC510 during account assignment"
Could someone help me out with this?
Thanks,
Divya.

Hi Divya,
Please check the following in IMG:
CRM -> Transactions -> Settings for Service Processes -> Integration -> Set up time sheet and controlling integration
After that you should enter the corresponding R/3 System. In R/3 customizing use the following path: Settings for Service Processing -> Controlling Integration -> Establish Controlling type, controlling level and controlling scenarios.
Here you should check if a controlling scenario for single object controlling (usually) has been maintained. See also paragraph 3.1.1.10.3 in BP guide C26 at the following location: http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/Documentation/C26_BB_ConfigGuide_EN_US.doc
Kind regards,
KZ

Copy Ibase Component from Service Contract to Service Plan

HI Experts,
I am creating a Service Contract by maintaining the Ibase Component in the Product list at item level
and I am doing followup transaction service plan and from service plan to service order followup
But the Ibase Component is not getting Copied from service Contract to service plan transaction as well
as from serivce plan to service order transaction.
Pls help me in this regard.
Regards
Pavan.A

Hi Pavan,
You can use copy control BADI to achieve this.
The badi to use is 'CRM_COPY_BADI'. You need to configure the transaction copy control to trigger this badi.
Look at methods REFOBJ, SERVICE_I and SERVICEPLAN_I.
One of this methids should allow you to do this.
Regards,
Surendar

Creation of Service Contract

Hello
Is it possible to create Service Contract through LSMW - BAPI methodology in SAP CRM EHP-2 ??
Can anybody throw some light on : how to achieve it
Thanks in Advance.
Abhi

Abhishek,
There is no BAPI to create service contract. You can use either BOL or FM - CRM_ORDER_MAINTAIN based custom program to create service transaction in mass.
There is lot of help available on these two.
There is also a standard IDOC - CRMXIF_ORDER_SAVE_M available which can be used. But this one will not ba having custom fields and tables. You need to regenerate a custom out of it for custom fields and tables.
Cheers,
Niraj

Not able to create Service Contract from another svc.contract as followup

Hi,
I am trying to create a service contract from another service contract as folllow up document as a part of contract renewal process. However, when I click on follow up button, in the popup, not able to the option Service Contract. Hence I am unable to create.
Could you please let me know, what needs to be done such that Service Contract also will be shown in the popup.
Thanks for all the replies.
Thanks,
Sandeep

Hello Sandeep,
It is not possible to create a follow up service contract (BUS2000112) for another service contract (BUS2000112).
I do not know your business scenario, you can debug method GET_FOLLOWUP_CUST of class CL_CRM_UIU_BT_GET_PROCTYPES and see where the follow-up transaction types are filtered out.
I met similar case before, the solution provided at that time was
- modify FM CRM_UBB_FILTER_SUC_PROC_TYPE in line 49. You can comment out the following line:
delete ct_suc_proc_type where process_type = ls_suc_proc_type-process_type.
Hope this could be helpful.
Best regards,
Maggie

Is it necessary to create a Billing Plan for the Service Contracts

Hi All,
Is it necessary to create a billing plan for the service contracts.
My requirement.
In CRM 7.0, we created a service contract. For the item in that service contract there is a Billing Plan tab.
In that tab we have the dates for Period, Billing Date etc.
Now our requirement is to get the Billing Date quarterly. For this we created date rules and date profiles and assigned these date profiles to header and item level transactions.
And we are able to see the date rules under the drop down of the billing date.
I copied the standard date rule BILL004 to ZBILL004.
But when we changed to our date rule it is not changing to quarterly date.
Can you please let me know what are the configurations to be done for this.
Is the billing plan has to be created for this kind of scenario.
Thanks in advance
Thanks and Regards,
Raghu

Hi
On OK button's action you can Destroy the window and navigate to Page1.
Go through this link for more details and a step by step guide for creation of pop ups and dialog boxes
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/903fed0d-7be4-2a10-cd96-9136707374e1?quicklink=index&overridelayout=true
Hope it works
Regards
Suresh

Service contract transaction

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