Service contracts expiry notification !

Hi all,
need to know whether any setups has to be made for notifcation of contracts (when the contracts are 10 days ahead ) to expire the notification shld start firing for multiple contacts say contract manager , contract approver & ceo of the company ...
whether this can be done?????????
any solution ??
pl rever asap
regards

Hey,
this functionality could be archived only if your contract is originating from the quotes.
Otherwise it can be done only through customization.
Even i had the requirement of same kind, and we are developing the custom piece for the same.
but if your contracts are generating from quotes then you can achive this by using the Notify sales rep function.

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Service contract in service order

Hi,
I have create a service contract in VA41 (type : WV).
But when i create the service order, the service contract is not determined. This message appear :
No cost management is provided for sales document item
You have tried to assign a sales document item to the service order for
which no item costing management is provided.
Such items can not be entered for service orders.
What's missing ?
What i have to do to determinat the service contract in notification or service order CS.
Thanks for your reply.

Hi,
When u create servcie order with service contract then the item from contract must be cost management.
reason is that u r performing services against that perticular service contract,
so when u settle service order by KO88, then cost from service order flows to service contract item (Contract item hold the cost)
Now after this U need to settle service contract by VA88, to flow cost in to COPA(Profitability analysis).
Assign account assignment category as "E" in requirement class,
Maintain settlement rule SDI for service order
Maintain sttlement rule PSG for service contract.
kapil

Follow-up Action in Service Contract

Hi All,
I am looking for a solution on below scenario to be handled in ECC6.0
I have a service contract for providing services to a customer for an year (Jan 2009 to Dec 2009.)
In Dec 2009 i have created a service notification and Service order with reference to this contract .
Currently as of today Jan 2010 , this contract has expired but my service order / notification is still open.
I would like to know what will happen to Service notification & service order refering to this contract.
Will contract expiration drive the changes required on service notification/order or will it block for further processing.
What standard solution is available to handle such cases in SAP.
Thanking You,
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Have you tried it??
From memory it gives you a warning message stating that the contract/item are not valid, but it doesn't stop you processing the order/notification
PeteA

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Hi,
I'm encountering a problem when replicating a Service Contract from CRM (I'm using SAP CRM 2007) to ECC.
I insert a first Item which is not relevant for pricing (let say, product 123)
I Insert a second Item relevant for pricing, with reference to the previous one (let say, product 456)
I release the Items and I save the contract
When I try to go in edit mode in the Contract, an error appears:
An error has occured in the system DE1CLNT200 while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occured while transferring the document into another system. Remove the error messages from the enclosed log.
Transmission log
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u2022     Material 0 does not exist in plant ZX01 / country CH (Notification E V1 391)
u2022     Error in SALES_ITEM_IN 000101 (Notification E V4 248)
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It seems that the program does not recognize the product (the error message says "Material 0", not "Material 456") ...
Any idea?
Thanks in advance,
Andrea

Should it be a problem related to the leading zeros?

Service Contract and Repair procedure

Hi,
I am struggling with a Service mgmt issue.
There is a service contract in which we maintain the terms and conditions of service (bill plan) and also give the rates for service.
Now when i run a repair at plant scenario wherein i bring back the defective matr. for repairs, the service notification is connecting to that contract and takes the contract number.
What is fail to understand is that how do the contract terms and conditions affect the repair process.
The process i am following is as follows:
1)Created a contract for the C/s and material to give service for one year and the customer paid one time for that through billing the Contract type WV.
2) For the repairs, i did the following
Service notification - repair Order - return delivery of defective matr to service center - Service order creation - carrying the repair (added a spare part also) and technically completed the order - Delivery of repaired matr to customer - Resource related billing request creation (DP90) - Billing the repair order - Settlimg the Service order - Settling the Repair order.
In all this process, i do not find any link between the Contract and repair cycle. Ideally since the customer has paid for the service one time, we should only charge for whatever spare parts are used.
Hope I have been able to explain it. looking forward to any help on this issue
Thanks
Arijeet

HI Arijeet,
conditions and the price agreements for the service material and materials will be picked from the service contract into the repair order.
regards
Ravi.

Service Contract-CS Process

Dear Mates
My requirement is of as follows.please help me in how to do it in SAP.
1.Service Contract (Contract type : WV & Item Category : WVN) with peridic billing plan
2.Create Notification with ref to Service contract (Please correct me if iam wrong.Also where to assign Contract type to Notification type)
3.Creation of Service order with ref to Service notification.
4.Costs are been captured there.
5.Creating Debit memo request(Debit memo request(LV) is created with ref to Service contract or service order i need clarification here!)
6.Creating debit memo with ref to debit memo request.
Kindly anybody can explain me the configuration to be done to run the above process

Hi,
1.Service Contract (Contract type : WV & Item Category : WVN) with peridic billing plan
Copy / use the contract type WV and item cat WVN, would suitable for your requirement
2.Create Notification with ref to Service contract (Please correct me if iam wrong.Also where to assign Contract type to Notification type)
You may attach technical object (Equipment / Functional location / Material Serial number) with the contract. Whenever you are creating notification, system will determine the contract pertaining to the reference object (Equipment / Functional location / Material Serial number)
3.Creation of Service order with ref to Service notification.
IW34 to create Service order from notification. Order can be created from Notification screen
4.Costs are been captured there.
Cost / Revenue are captured in Service order
5.Creating Debit memo request(Debit memo request(LV) is created with ref to Service contract or service order i need clarification here!)
Created with reference to the Service order (not from contract)
6.Creating debit memo with ref to debit memo request.
VF01 is to create DM wrt DMR
[Useful link|http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
Hope this helps
Babu

I want to know how to setup password expiry notification for outlook 2013 and 2010 in office 365

On cloud mailbox non federated how set password expiry notification for all users which is created on cloud for accepted domain mail box only configure outlook,
any other option on exchange admin center for the same,
I want to know how to setup Outlook 2013 and 2010 to receive PASSWORD EXPIRY NOTIFICATION without log in domain,

Hi
As per the information and details provided by you, to set up password expiry notification, please follow these steps: -
I suggest you run Office 365 desktop apps reffering to the steps below: -
Step1: - Login to Office 365 Portals.
Step 2: - In the right pane, click
Downloads under Resources.
Step 3: - Click Set up under
Set up and configure your Office desktop apps.
Moreover, please confirm the password policy by the
PowerShell cmdlet.
Step 1: - Install Micrsoft Online Services Module and connect to Office 365.
Step 2: - Run Connect-Msolservice command.
Step 3: - Get a password policy by the following PowerShell cmdlet:
Get-MsolPasswordPolicy –DomainName yourdomain.com
I hope this information will be helpful for you.
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Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
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Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
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Priyabrata

Creation of Service Contract from Inbound IDOC

Hi Experts,
I am using Inbound IDOC type ORDERS02 with message type ORDERS for creation of Sales Order. Now my requirement is like to create a Service Contract from that Inbound IDOC. The IDOC type contains all the data require to create a Service Contract. The scenario is like, after creation of Sales Order it will check for the corresponding Service Contract exits or not by querying on a Z table which contains all those entries.
So my idea is to create a Z Program, in which it will check for the Service Contract and will create the same by reprocessing the same IDOC or by calling some Function Module. Please suggest how shall i proceed to create a Service Contract.
Is there any way to reprocess the IDOC or to collect the Data from the IDOC segments pass them to a FM which is responsible for creation of Inbound IDOC. Please suggest if this is feasible.
Thanks in Advance.
Regards,
Priyabrata.

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Service Contracts Line and Header Tax amounts are not matching

Hi,
I am creating service contracts using API. Using below code i am applying price adjustments on the line. while using the below API Tax is calculated at line level and added for each line But the Tax filed on the header is not getting updated. I fwe go to front end and click on reprice then the Tax amount is added to the header(If the contract created with status 'Entered').
Please help me to fix this.
l_multi_line_tbl (0).ID := l_x_clev_rec.ID;
l_multi_line_tbl (0).price_list_id :=l_curr_price_list_id;
l_multi_line_tbl (0).lse_id := 46;
l_multi_line_tbl (0).line_pl_flag := 'Y';
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apps.oks_auth_util_pub.compute_price_multiple_line (
p_api_version
=> 1.0,
p_detail_tbl
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x_return_status => l_x_return_status,
x_status_tbl
=> l_status_tbl);
Thanks,
Hari

not answered yet.

How to reject Line Items in a Service Contract?

Hello friends,
Can anyone help me understand how do we reject items in a Service Contract? I don't see any Reject field. Is it one of the Status I need to configure for Item Level Status Profile? Even if I add a 'Reject' status, how do I link it to Rejection Reason codes? (I know how to add Reason codes in customizing, but how they are linked to a Transaction type is something I am not finding...).
Please provide any inputs.
Thanks.

HI Navaneethan,
please try following code.
make PEKKO should be internal table with appropraite structure..
Loop at ZBTXT.
      MOVE ZBTXT-LINE TO PEKKO-ZBTXT.
      append PEKKO.
     clear PEKKO.
ENDLOOP.
loop at pekko.
write : / PEKKO-zbtxt.
endloop.
if above code is helpful, REWARD POINTS.
Regards,
Ranjith

How to know an order number from the service contracts table

Hi all,
I want to know how the order entry module and service contracts module are connected. I mean to ask if a service is placed as an order for purchase how do i get the information about the order_id or order_number from the service contracts table.
please point me in a direction so as to which tables i should be lookling at.
Thanks.

Try OKC_K_REL_OBJS table. The column JTOT_OBJECT1_CODE contains values 'OKX_ORDERHEADER' or 'OKX_ORDERLINE' and the column RTY_CODE = 'CONTRACTSERVICEORDER'. The column OBJECT1_ID1 should store order HEADER_ID or LINE_ID based on JTOT_OBJECT1_CODE value. Hope this helps.

Action in a ISU Service Contract

Hello experts;
As a requirements i had to find a way to automatically renew a contract when the contract owner didn't react before 30 days in advance the contract planned end date. To accomplish that i created an action on Item level that triggers a Badi which gets the job done. So far so good. I just have an issue...How do i update the already existing contracts? My customizing works on new contracts: the contract is created the action is immediately scheduled and a job either runs or not the action according to the fulfilling of the starting condition. But how do i schedule the very same action on already existing contracts?
I hope i made myself clear
Thank you in advance for the answers.

In my previous project we have derived like this:
it was identified for the automated identifying of customer CRM Contracts up for renewal and the generation of a list of customers due for contract renewal.
The running of this enhancement would be on an add hoc on demand basis as required by the business.
The primary purpose of this development is to identify the CRM market contracts that are up for renewal based on certain criteria defined and Re-Contract those Contract items on the date of expiry, unless the business has specified otherwise.
Using the CRM Contracts that are due to expire Campaign Activities would need to be created of type u201CRe-Contractingu201D for each CRM Contract that is due to expire. This would allow the business to monitor these campaign activities and use them as a base for correspondence with the customer. Also these campaign activities could be used for reporting purposes.
The scope of this development would be divided into 2 programs:
Program 1
Program to identify the CRM Market Contracts that are up for renewal.
Program 2
From the list of CRM Market contracts identified in Program 1, recontract all contracts automatically on the date of Contract expiry. IE this program would run in batch on a daily basis to recontract CRM Contracts that are due to expire on the date of expiry.
This program would be run on an add hoc on demand basis as required by the business. The selection screen would specify the following input criteria:
u2022     Planned Contract End : From Date
u2022     Planned Contract End : To Date
u2022     State
u2022     Business Partner Type
In addition, the screen will have the following field that should be input by the user. Note that this campaign ID and Campaign Element ID entered will be the manually created campaign record in CRM for assignment to the resulting activity record and is not a selection criteria.
u2022     Campaign ID
u2022     Campaign Element ID
This program would be run as required by the business for selecting CRM Contract records that are due to expire. The u201CFrom Dateu201D and u201CTo Dateu201D specify the Expiry date range that the business wishes to extract CRM Contract records, the date criteria could also point to a time period in the past. It is a requirement that the Campaign and Campaign Element required for Re-Contracting be already created before this program is executed. The Campaign created by the relevant team would be used here upon execution of this program.
Program 1 should be called by a Z transaction code u2013 This transaction should be restricted to users through SAP security profiles.
Regards,
Siva

Service Contract Determination in Follow-Up Transactions

Hi all
in our setup (CRM 2007) we can successfully create Service Orders where Contract Determination on item level takes place and assigns items to contracts. This also works for Service Confirmations, in case we create them as stand-alone transactions.
If we however create a Service Confirmation as follow-up from a Service Order, in which contract determination took place, the contract information is not contained in the Service Confirmation.
Any ideas how to get the contract information over?
Thanks!
Christian
Side note: We did not find a copy routine or copy control settings solving our problem - however we might be wrong...

Hi Christian,
If the service order line items are entittled to service contract , at each item level you will get contract info in contract data tab.
when you transfer these items to confirmation , confirmation item contract data will not have contract information. Only when you enter items in confirmation manually then system will pop up window for selection contract and confirmation items get contract information.
thanks,
Nitin

Copy button not working properly in service contract - crmd_order tcode

Hi experts,
I want to create a duplicate row in contract through Duplicate Button Supplied by SAP. As
I understand the function of the duplicate row button is to copy the same set of information in next row with auto incremental or manual. As far as number incremental is concern that is happening based on
customization on transaction type line item incremental sequence .
This is an upgrade project before upgradation it was working fine, you can check the same in old CRM 4.0. If you see in the Object Tab, condition tab or any other tab, no data is duplicated from parent line item. This works very well in CRM 4.0. Actually after discussing with the client i have come to know that , they also had the same issue before and SAP gave two Notes : 739462 and 740103 to resolve the issue. But now this feature is only availabe in the WEB UI in CRM 2007, and as i am upgrading to CRM 2007 this feature is not available, but my client want this feature.
I went through the SAP note , they have given some corrective instructions but it is valid till BBPCRM 500 version of the software component and mine is BBPCRM 600 . My query is, will it work if i follow the same corrective measures in the Note for my system ie. by inserting few blocks of code given in the SAP NOTE.
please kindly help me out,
Thank you,
Regards,
Arun.

Hi,
I think you problem is in u201CBilling tabu201D which it is not showing any details on particularly billing tab. Right
Ok, as per you wording Services order having billing tab with details but Service contract does not.
If am I right, you see the below solutionu2026.
First go to T-code: CRMC_PCUITOOLS
Put you
Application : CRMD_BUS2000116
View (blview) : ZXXXXX
Then press F8 for execute
You will see the view of particularly Leading Transaction Category and go to billing tab
See below Tab Page Group (SRV_ODP1)
Second go to T-code: CRMC_BLUEPRINT_C
Follow this : Application Element -> Tab Page Group -> Tab Page Group Structure
Put it (SRV_ODP1) and go to billing (double click on them)
You will see following details
Tab Page Group      SRV_ODP1
View                      ZXXX
Sequence                  23
Event                     S1O_HD_PAYMENT_BILL
Text                      Billing
View Switch Gro
Multi-Group               S1O_HD_PAYMENT_BILL
Inactive          Flag is Not Set
Follow the same for Service contract. You will see the Multi-Group missing
Put it same on that (S1O_HD_PAYMENT_BILL)
I think this issue will solveu2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026
On..............................................................................

Service contracts expiry notification !

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