Service Desk 6.2 Installation/Update won't work

Hi there,
we have ServiceDesk 6.1 installed on SLES 11 SP1 and try to update to 6.2.
As described in the manual I uninstalled the appicacation using the uninstaller and installed the new one with the java installer. No errors so far... only the message "your Service Desk URL is..." is empty.
After the installation went through I have no website on the defined port that answers my requests. Netstat tells me that there is no application listening in the defined port.
Even if I manually start the startup.sh shell script nothing is listening after that on the port.
If I remve Service desk 6.2 and install Service Desk 6.1 instead, I get the same message with the empty URL hint at the end of the installation, but the website works and listens on the defined port. I can then again configure the access to the db server.
So my question is what am I doing wrong?
Perhaps anyone here has a hint for me? Would be great as I am at the moment a little bit frustrated. :-(
Thanx, Andy

Sorry, i didn't experience the problems you see. I started with 6.1 and followed the update procedure for 6.2. For the installation/setup part i had no problems at all.
Usability is something completely different, though...

Similar Messages

  • Dynadock U installations/drivers won't work on Toshiba S w/8.1

    Just purchased a brand new Dynadock U, and I can't find the correct drivers, since the installation disc won't work. I tried the links with the update drivers but they always send me to the "search for a product" page. 
    I have a Toshiba Satellite running Windows 8.1
    Solved!
    Go to Solution.

    Try this:
    DisplayLink dynadock and USB Monitor driver V7.6 M1 for Windows 7, 8, and 8.1 Version: 7.6.55705.0 P...
    - Peter

  • IPOD updater won't work

    The recent updater won't work for my ipod mini. It downloads and opens, but after I select Macintosh HD to dl it in, the next page where you can select what you want to install won't let me select. WHat's going on?

    Is your antivirus software enabled? Do you have a fire wall on? Disable your antivirus software, try again and when you are done updating then enable your antivirus back on.
    See if that works.

  • Firmware update won't work after you've tried the Narf/Blanka method?

    Many ppl have reported that their Firmware update won't work after they've tried the Narf/Blanka method for Dualbooting Windows. [For some reason, it doesn't).
    Formatting the startup, reinstall etc WILL work ... because of what our friend says here : http://discussions.apple.com/message.jspa?messageID=2076211#2076211
    Fortunately, it isn't necessary To Reformat etc... (at least for the firmware update) Apparently, as long you boot from a different Disk to the one you've 'messed with' - such as , say, an external FW Drive, the Firmware updater works.
    Had the same problems, same reasons on a 20". Booting from external FW Drive made it happen for me.
    May someone be helped by this e-missive....

    Sorry: the above is (partly) wrong ... - it'll get you past the firmware update but won't get you past the Boot Camp Assistant ... - it wants to see a single partition No matter what ...
    [Just for that, I'm gonna see if I can mess with the 'can't do this on an external drive' requirement ... by moving an external to internal then back out again grin)
    best of luck...

  • You want to downgrade because the new updates won't work? Read this.

    First of all, I'm not any kind of techie person, I just have gone through this horrible experience of not being able to get into the itunes store at all after downloading the last 2 updates (7.4.2.4 and 7.4.3.1). Once I downgraded to 7.3.2.6 I was back in the itunes store downloading whatever I wanted. But, it was not all fun & games - the library file wouldn't work with the older version of itunes, and I lost all my playlists and had to reimport all my music. The second time I downgraded I did figure out how to save the playlists, but I still haven't figured out how to restore the itunes library file. If anyone has ideas about that feel free to post here.
    I consider this a last resort if you really need to get into the store. Hopefully you have already tried other suggestions in other forums. If you do decide to try this, you should read everything first to see what you're getting into. Also, if you just bought a new ipod, it probably won't work with the older version. You should keep calling the apple support phone #.
    The process isn't that much harder than installing an new version, although you need to uninstall 7.4.x first. *If you decide to try this I highly suggest you do a backup to disk first just in case.* Uninstalling itunes doesn't delete any of your music files, but it never hurts to have a backup. Go to File>Backup to disc.
    By the way, this is assuming you're on Windows XP.
    First get ready:
    1. Go to File>Export Library. Save this file somewhere in your My Documents Folder, not the iTunes folder.
    2. Export each playlist you have individually by right clicking on the playlist and selecting Export songlist. Save these text files in the same folder as #1.
    3. Now, download the version of iTunes you want from oldapps.com/itunes.htm. I used 7.3.2 and it worked fine.
    4. While that's downloading start uninstalling iTunes under Control Panel>Add or Remove Programs. Remove Apple Mobile Device Support, Apple Software Update, iTunes and QuickTime. Don't restart until all 4 are removed. (Optional, also run CCleaner - click the 'issues' button. This gets rid of a lot of little files that don't get removed in this process, but it's a little intimidating if you're not a techie person.)
    5. Now restart. After you're back up, click on the iTunes setup file you just downloaded. After it installs, when you open iTunes the first time, you'll probably see this error: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." When you click ok the box closes & iTunes doesn't open.
    Go into your iTunes folder (usually in your My Music folder) and remove this file - it will show up as iTunes Library.itl or maybe just iTunes Library. You could just delete it because you already have a backup from step #1. The other file, also called iTunes Library, is an .xml file that you can delete if you want.
    6. Open iTunes - it will look totally blank w/ no files. Don't panic! Go to File>Import and try to import the library you made way back in step #1. I'm sorry to say it might not work. If it doesn't, the next thing to try is to import an older version of the library file, which will be in the "Previous iTunes Libraries" folder inside the iTunes folder. This also didn't work for me. So....
    7. If you couldn't get the library file to open, you need to add your music back in. I just went to File>Add Folder to Library and added my My Music folder. You could also try doing it from backup discs but that takes a long time; in either case, if you have a lot of music this will take awhile. Just let iTunes do it's thing.
    8. Now you can go to File>Import and select the playlists you created in step #1. This did work for me when I went from 7.4.3.1 back to 7.3.2.6.
    You should be good to go! I hope this helps some people. If you have any questions you can post them, but I can't promise that I will have answers.
    meeshala

    Hi - it sounds like you still need to move the library file, which is in step 5 of my original post; this is assuming you exported your library before you went back to 7.3 - if you didn't do that, don't delete anything yet - just try moving the itunes library.itl file onto your desktop:
    "5. Now restart. After you're back up, click on the iTunes setup file you just downloaded. After it installs, when you open iTunes the first time, you'll probably see this error: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes." When you click ok the box closes & iTunes doesn't open.
    "Go into your iTunes folder (usually in your My Music folder) and remove this file - it will show up as iTunes Library.itl or maybe just iTunes Library. You could just delete it because you already have a backup from step #1. The other file, also called iTunes Library, is an .xml file that you can delete if you want (actually, just leave the .xml file where it is).
    "6. Open iTunes - it will look totally blank w/ no files. Don't panic! Go to File>Import and try to import the library you made way back in step #1."
    Since I wrote that I've gone back and forth a couple of times, and importing the backup library file should work. If for some reason you didn't export your library, you can try importing the iTunes Music Library.xml file in your iTunes folder. It takes a really long time but this does also work.
    If you were having the same 11333 error that I was, I was finally able to get into the iTunes store with 7.4.3 after installing certificate revocations lists as described on this page: http://docs.info.apple.com/article.html?artnum=306628
    I think that's helped a lot of people - have you tried that? Of course, to do that you would have to reinstall the newer version to try it.
    Please post again if you are still having problems with the library, but I think you should be ok!

  • The 2.1.3 Software update won't work, the new version of iTunes won't download. Please help.

    For several months now I have not been able to find a solution to either of these two problems. When I have the Apple Software Update program open and I click update, it loads for a second and then goes back to the usual page saying to update. It will not update. I have also tried, multiple times, to install the new current version of iTunes and that won't work either. I've tried to repair iTunes by going to Control Panel > Programs > Repair and it still won't work. Please help because I'm trying to download a new app but it requires the new version of iTunes. I am using a Windows Vista and I'm this is for my 4th generation iPod touch.

    Did you try simply downloading the latest version of iTunes using the link below and then installing it on top of the older version?
    http://www.apple.com/itunes/download/
    B-rock

  • Automatic software update – won't work (10.6.8)

    Dear all,
    my automatic software update has stopped working. It shows me the software that will be updated, starts the download, then the computer restarts and I type in my username and password – and then everything is back to what it was before. None of the listed softwares has been updated, and I can't find the reason it doesn't install any of these. There is no error message.
    I've tried deleting the respective .plist file, but nothing has changed.
    I work on a Mac Book where Snow Leopard 10.6.8 is installed.
    I would be greatful for any helpful comments or step-by-step guides – I've tried to update some of the software manually but I would love the automatic update to work again.
    Best,
    cocopet

    I get a screen telling me that some of the updates require a restart and I click ok to continue and restart now.
    It's 9 programs by now:
    - iDVD 7.1.2
    - Remote desktop client update 3.5.3
    - security update 2012-004 1.0
    - iTunes 10.6.3
    - Airport 5.6.1
    - Update of Apple Software Installation Program 1.0
    - Update of HP printer software 2.12
    - Web-update 3.0.4
    - iTunes 11.0.1

  • Safari, iTunes Store connection, Software Update won't work

    I'm having a strange problem with my iBook...Safari will not load/open, Software Update from the blue apple menu at the top won't work and now I can't access the iTunes Store. I have no problem with my internet connection and Firefox works fine along with Mail. Safari has never worked actually, but the iTunes Store and Software Update are the new issues. I've repaired the permissions over and over, and I have not loaded any third part apps. Anybody have a clue about what the heck is going on here?!??!!!

    HI Martin,
    I see you did the 10.4.10 update. Did the problems exist before the update?
    Whether they did or not, you have network issues. iTunes/Safari/Mail all require networking preferences and they can become corrupted. You said Safari has never worked... that could be the culprit of all your probs right there. And much as I like Firefox, it has caused too many connections issues to list.
    First... before you do anything, back up important files, data/audio/images etc.
    Second.. the following are System Preferences that need to be trashed. I know you've tried a few before, but try this anyway. If it works, you will have to reset your Sys Prefs, but that beats a clean install.
    Go here: MacintoshHD/Library/Preferences. Locate and trash the following files: com.apple.networkConfig.plist
    com.apple.softwareudpate.plist
    Now.. go here: MacintoshHD/Users/Home/Library/Preferences. In the Preferences folder locate these files;
    com.apple.safari.plist users
    com.apple.itunes.plist users
    com.apple.internetconfig.plist
    com.apple.internetconfigpriv.plist
    com.apple.internetconnect.plist
    com.apple.recentitems.plist
    com.apple.safari.plist
    com.apple.systempreferences.plist
    Also, if you don't have a good disk cache cleaner... get Onyx. It's FREE and it works like a charm. Run the Maintenance and Cleaning Scripts once a week to avoid problems such as you are experiencing. Download and intall Onyx per the instructions. Only takes a few minutes...
    http://www.apple.com/downloads/macosx/systemdiskutilities/onyx.html
    Have you ran Disk Utility from your system restore disk to check for errors on the disk? You need to verify the disk is OK. If you need help with that, just post back..... I really hope something helps for you.
    If all the above fails, at this point you might consider doing a complete Erase and Reinstall from your system restore disk(s).
    Carolyn

  • My theory on why the 1.0.1 update won't work for some...

    Ok, I've racked my brain and this is the only thing I could come up w/ because I'm following the instructions to a tee. I took a closer look @ the Firmware Update page and noticed this: "It now runs on localized systems that use languages that read right to left." Idk if this makes sense but could this update not be working because I did format right when I got my MBP and chose not to install the language files? The only one I kept was English which obviously isn't right to left. The people who are having the same issue as I, did you do a clean format of Tiger as well and leave out the language files? Sorry if this is a terrible guess

    Nopes, I did a clean install of OSX the day I got my MBP, installed on English language, and have since updated to 10.4.6, Firmware 1.0 and Firmware 1.0.1. None of the installers gave me any problems. For the record, both firmwares brought my temperature down, but neither changed the whine/hiss at all.

  • Firefox update won't work, re-install doesn't work, safe mode doesn't work, Not firewall / virus software

    I had Firefox v 16 or 17 on windows 7
    A few weeks ago it told me to update, I did, and then it wouldn't load when I clicked on the icon
    I used system recovery to get back to the prior version. I just ignored the "update firefox" messages for a while.
    I decided to try to fix the problem and completely un-install firefox (all bookmarks, etc), re-install the newest version, and now again it won't load when I click on the icon.
    (((And i have no system restore points that still have firefox)))
    In the task manager firefox.exe *32 shows up for about 30 seconds after I click on the icon
    I've un-installed, re-installed 10 times with no luck
    I tried entering firefox in safemode (both by pressing F8 in system startup and also by holding shift down while I click on the desktop icon).
    I've tried using chrome (which loads but freezes) and opera (which won't even install)
    IE works
    I have allowed firefox through the firewall, allowed all permissions for my user, and turned off my virus software entirely
    I searched for the firefox profiles folder but did not locate it (It must have been deleted with my bookmarks, etc)
    I scanned my computer using the microsoft security scanner suggested by mozilla, located 5 infected files, deleted those files, un-installed and re-installed firefox and still nothing
    I have turned off everything in the task manager that appears to be non-essential. I've googled the things that have no description and found they are essential.
    Am I doomed to a lifetime of IE?

    Certain Firefox problems can be solved by performing a '''''Clean reinstall'''''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
    '''Note:''' You might want to print these steps or view them in another browser.
    #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
    #Delete the Firefox installation folder, which is located in one of these locations, by default:
    #*'''Windows:'''
    #**C:\Program Files\Mozilla Firefox
    #**C:\Program Files (x86)\Mozilla Firefox
    #*'''Mac:''' Delete Firefox from the Applications folder.
    #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
    #Now, go ahead and reinstall Firefox:
    ##Double-click the downloaded installation file and go through the steps of the installation wizard.
    ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
    Please report back to see if this helped you!

  • Automatic Update Won't Work, Please Help!

    Please help. I have the new 5G iPod and it has kinda been working fine for me. Everytime I go to plug it into my computer, the automatic udate won't start. The little iPod icon in the corner won't show up and when I go to pref. and click on iPod it says there is no iPod connected. I tried to restart the computer and iPod and plug it into a different USB port but still nothing works. I know I have new songs on there that I want to update on but the "Do not disconect" screen won't even come up. Any help would be great, thanks! =)

    Try this:
    Create a new user and make sure it is an Administrator account. Download and install iTunes.
    If it installs properly, log out and then back in as you.
    Uninstall iTunes using the method in this article:
    http://support.apple.com/kb/HT1925
    Then install from the link in my previous post:
    http://support.apple.com/kb/DL1615
    Have you been having problems with your laptop before this?
    You can always try a system restore too if the above steps don't work.
    Start > All Programs > Accessories > System Tools > System Restore > Next > pick a restore point (you will get later dates if you check the "Show more restore points" box) I would go back at least a couple days > Next > Finish. It may take a while then it will reboot. On reboot it will finish the restore so it may take longer than normal to boot. This will not change any of personal files, only system and program files.

  • Adobe Photoshop Lightroom 3 updates won't work? Also tried DNG converter but will not work either.

    Does anyone know how to get the Adobe Photoshop Lightroom 3 to update so you can use it? I can't process raw files with my new Canon SD Mark 3.
    It looks like they stopped doing updates.
    Next I tried the DNG converter but it was useless. It could not find any of my photos.
    SOS - I needed to complete a job with this last night and their site won't help and they finally respond by saying we will get back to you in a few days.

    That camera requires at least Lightroom 4.1. There is no update for Lightroom 3 that will support the files from that camera. I'm guessing that you're having the typical problem that new users at the DNG converter encounter. The converter prompts for the *FOLDER*. If you open that folder then the DNG converter will tell you there are no files to convert. Just choose the folder. I know, it's really stupid prompt and method. But it is what it is.

  • My installation download won't work at all, I have Mac OS X 10.5.8 with an intel procesor, I don't understand why nothing works?

    Mozilla identifies the download suitable for my laptop, but then nothing happens when I click on the download button

    If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
    Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
    *Firefox 12.0.x: http://www.mozilla.org/en-US/firefox/all.html
    *Trash the current Firefox application to do a clean (re-)install
    *Install the new version that you have downloaded
    Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    *https://support.mozilla.org/kb/Installing+Firefox+on+Mac
    *http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X

  • "Wake from sleep" grayed out and BT firmware updater won't work

    I've read a number of postings related to ways to correct the grayed out "wake from sleep" option in the Bluetooth prefs pannel, which is a problem I'm having since switching to a Apple Bluetooth keyboard and mouse. The problem I seem to be having is that the Firmware 1.2 updater for the DBT-120 Bluetooth adapter will run, but won't seem to actually flash my adapter (i.e., it won't actually update the device). It is H/W ver: B4, and is plugged directly into a USB port on the back of my fairly new G5 tower, so it seems like it should work.
    Any ideas? Thanks!
    Dual 2 GHz G5   Mac OS X (10.4.6)  

    That did the trick! My old G4 tower (Yikes!) was able to flash the BT adapter with the firmware update without a problem, even though my G5 was unable to ever finish the process. Once I plugged the updated adapter into the G5 the "Wake from Sleep" option was available and already selected.
    Thanks so much for the tip-- I can finally put this question (and problem) to rest.
    Dual 2 GHz G5   Mac OS X (10.4.4)  

  • New creative cloud update won't work

    Creative cloud says that I need to update the new software but when I try to download it, it doesn't work. It says "We've encountered the following issues: Sorry, there seems to be a problem with the download process (Error code: A12E5). It won't let me get onto anything else as the only option given is to download this new update? Any help would be greatly appreciated!

    Charlie09876 you may find the following discussions of interest regarding the A12E5 error:
    http://forums.adobe.com/message/5620023#5620023
    http://forums.adobe.com/message/5758293#5758293
    http://forums.adobe.com/message/4543045#4543045

Maybe you are looking for

  • Restrict Firefox Access to Local Disk Drives in Linux

    I used to be able to modify the browser.js file and use regular expressions with onLocationChange to restrict access to about:, file:, and resource: I am unable to locate where to make the changes to have this same behavior in Firefox 4. I need to co

  • Text in a report

    Hi Gurus, My reports displays column x, y , z my specification is if column x and y displays zero (0) then display a text (ttttttttttttttttttttttt) under them I m confused as i dont know if i would create a new frame for the text display or not and w

  • Configuration details about Seeburger adapter

    Hi, How to configure the Seeburger Adapter on the outbound and inbound side to intigrate with XI? Thanks Koteswara Rao

  • How to throw error from process without raising exception

    Hi , I like to throw error messages in Process error section whenever my If condition fails from PL/SQL anonymous block.The process is fired after submit-computation and validation.Also i like to avoid placing raise_application_error from the Process

  • Sap career in which module - reg.

    Hello Guru's This is challa, from Hyderabad, i have lot of doubts in choosing the sap career. I found many sap modules in which i can't find to choose. i am working as a Logistics executive (import & Export) in a company, i am very much interested in