Service Desk: Basis Message has not been created

Hi Experts
After applying the laster patches on our SolMan (CRM Component) the Service Desk is not working properly.
When creating a ticket with TA NOTIF_CREATE the error message pops up:
Message 000000XXXX created in <SID> with the following error: Basis message has not been created.
We use the standard Notification types. Like SLFN and SLF1 (For ABA message)
In TA DNO_CUST01 there is the standard config. activ also standard Action Profile: SLFN0001_STANDARD_DNO
Number Range: 01
Application: DNO_NOTIF
In TA DNO_CUST04: PROCESS_TYPE: SLFN, RFCDEST_SOL_MANAGER: NONE
The ticket is available in the monitor TA, but the ABA Message is missing. All the details concerning the satellite System is missing too and can also not be maintained manually.
If someone has had this problem as well, I would be very interested to hear the solution.
Thank you very much for your help.
Dominik

Hello Dominik,
so log is red right like you have an error ?
I don t understand why you have this log though cause this message is 060 from class 'DNO'. And there is only 4 function calls that launch error with parameter you re facing (I_PARN) that concerns partners (actors of your ticket) !
And when putting a breakpoint in these 4 function calls and retesting; Solman, at least mine does nt go in any one of them.
You can maybe do the test on your side. The 4 function moduls are (tr SE37, first line each time)
DNO_DB_EX_PAR_USER_CHECK
DNO_DB_EX_PAR_USER_DISP
DNO_DB_EX_PAR_ADDR_CHECK
DNO_DB_EX_PAR_ADDR_DISP
Please put a break point in each one of them and launch transaction crmd_order again and retest.
Could you please confirm that Solman goes there and that parameter i_parn is actually empty...?
Regards
Khalil
Edited by: Khalil SERRHINI on Aug 2, 2010 3:08 PM

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