Service Desk - Create Message from Satellite System

Hi Guru,
I'm learning SAP Solution manager service desk tools (on EHP1 SP22). I've managed to activate it and I can create the message from satellite system (with SLFN as default transaction type). Is it possible to change default of transaction type while creating support message from satellite system (e.g. using ZSLF, etc)?
Appreciate for your input.
Thanks and Regards,
Yan

Yes. It is very much possible.
Use transaction - SPPFCADM
select the row - DNO_NOTIF
click on - Define action profile and action
Select the action profile - SLFN0001_STANDARD_DNO
Select the action - SLFN0001_STANDARD_DNO_CRM
in processessing type, change the container value to ZSFN.
Hope this will be helpful.
Regards
K.Kumar

Similar Messages

  • Not able to create a message from satellite system

    Hello Everyone.
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    Note : Error Message related to this problem is ....
    <b>"Error in Local Message System : External number assignment, Enter notification num message was not Created."</b>
    Thanks in advance.
    Regards,
    Nimesh V . Master

    Hi, you need to check the number ranges for the notifications and make sure they are correct.  Look in the IMG of the SAP Solution Manager system for the instructions.  You also need to make sure that the Service Desk BC Sets are activated if you are NOT on 4.0 and SP Stack 09+.  In the later SPs much of this configuration from the IMG is automated in the wizard.

  • Roles required to create support message from satellite system

    Hi Team,
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    I think that's it.
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    Regards,
    Sean

  • While creating message in Satellite system we would like to get popup scren

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    Susin,
    the problem is a commonly asked one that I get when I present the Solution Manager to customers. There is always the question: How can the user see the status of the ticket?
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  • Creating Support Messages from Satellite System without SolMan user account

    Hi
    We are having some problems with users "creating support message" from our ECC system  to SolMan, if the user does not have a user account in Solution Manager.
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    Regards
    Lars

    Hi,
    you can use the use the user for the RFC-Connection in that case. I have customizied a similar scenario. In my scenario the System from which the message was created, is the business partner (SOLD-TO-PARTY). For that you have to create a communication user (i.e SOLMAN<SYSID>). In TA SM59 in the satellite-system you assign this user for the connection. (Don't forget to assign the user to the role "SAP_SV_FDB_NOTIF_BC_ADMIN"). Now, it schould be possible to create messages from the satellite system to the solution manager. Additionally you should create business-partner for each user of the satellite system, by using TA DSWP>EDIT>CREATE BUSINESS PARTNER.
    With this TA, it is easy to create BP for each satellite system.
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    Marc

  • Error 513 while raising the message from satellite system

    Hello All,
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    I gusses there is some problem with authorisation.
    please guide how can I fix this issue.
    Regards,
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    Hi Gurus,
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  • Problem in create message from satelite system

    Hello! I have SAp Solution Manager 4.0 stack 15
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    Message 8000000339 created in Support Desk System with following error: User SDTEST does not exist
    Message no. BCOS002

    There is a check if the user who creates the message in the satellite system does exist in Solution Manager.
    Try TX: DNO_CUST04 -> NO_USER_CHECK = X
    /cheers

  • Create Support Message from satellite system

    Hi, when I create a ticket using "Help - Create support Message" the parameter  SY-UNAME is not passed to Service Desk
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    SY-MANDT             300                  
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    SY-DATUM             20080410             
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  • With SP16-17 we can't create support message from satellite system anymore

    hello,
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    thanks a lot
    best regards Xavier

    hi Rohit,
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    SAP_BASIS     700     0012     SAPKB70012     SAP Basis Component
    SAP_ABA     700     0012     SAPKA70012     Cross-Application Component
    PI_BASIS     2005_1_700     0012     SAPKIPYJ7C     PI_BASIS 2005_1_700
    ST-PI     2005_1_700     0006     SAPKITLQI6     SAP Solution Tools Plug-In
    SAP_BW     700     0013     SAPKW70013     SAP NetWeaver BI 7.0
    SAP_AP     700     0009     SAPKNA7009     SAP Application Platform
    SAP_HR     600     0018     SAPKE60018     Human Resources
    SAP_APPL     600     0010     SAPKH60010     Logistics and Accounting
    EA-IPPE     400     0010     SAPKGPID10     SAP iPPE
    EA-APPL     600     0010     SAPKGPAD10     SAP Enterprise Extension PLM, SCM, Financials
    EA-DFPS     600     0010     SAPKGPDD10     SAP Enterprise Extension Defense Forces & Public Security
    EA-HR     600     0018     SAPKGPHD18     SAP Enterprise Extension HR
    EA-FINSERV     600     0010     SAPKGPFD10     SAP Enterprise Extension Financial Services
    FINBASIS     600     0010     SAPK-60010INFINBASIS     Fin. Basis
    EA-PS     600     0010     SAPKGPPD10     SAP Enterprise Extension Public Services
    EA-RETAIL     600     0010     SAPKGPRD10     SAP Enterprise Extension Retail
    EA-GLTRADE     600     0010     SAPKGPGD10     SAP Enterprise Extension Global Trade
    IS-PS-CA     600     0010     SAPK-60010INISPSCA     IS-PUBLIC SECTOR CONTRACT ACCOUNTING
    IS-OIL     600     0010     SAPK-60010INISOIL     IS-OIL
    IS-M     600     0010     SAPK-60010INISM     SAP MEDIA
    IS-H     600     0010     SAPK-60010INISH     SAP Healthcare
    IS-CWM     600     0010     SAPK-60010INISCWM     Industry Solution Catch Weight Management
    INSURANCE     600     0010     SAPK-60010ININSURANC     SAP Insurance
    FI-CAX     600     0010     SAPK-60010INFICAX     FI-CA Extended
    FI-CA     600     0010     SAPK-60010INFICA     FI-CA
    ERECRUIT     600     0010     SAPK-60010INERECRUIT     E-Recruiting
    ECC-DIMP     600     0010     SAPK-60010INECCDIMP     DIMP
    IS-UT     600     0010     SAPK-60010INISUT     SAP Utilities/Telecommunication
    SEM-BW     600     0010     SAPKGS6010     SEM-BW: Strategic Enterprise Management
    LSOFE     600     0010     SAPK-60010INLSOFE     SAP Learning Solution Front-End
    ST-A/PI     01K_ECC600     0000          -     Application Servicetools for ECC 600
    APICON     1470000000     0000          -     APICON GmbH, Interface Add ON
    thank you Xavier

  • No users are shown for Service Desk in SOLMAN for satellite systems

    Hello!
    I would like to set up the business partners for Service Desk in SAP Solution Manager.
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    Thom

    Thank you very much!
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  • Service desk-Support Messages-"Reported by" not getting updated

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    Thanks in advance.

    Hello,
    Execute tcode SPPFCADM.....
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  • Ibase/Component issue while creating a message from satillite system

    Hi experts,
    we have implemented the service desk functionality in solution manager system.
    User is able to create message in solution manager directly.
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    Babu

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    Nand

  • Creating Support Desk message in Satellite System Priority & Trans.Type

    Dear Colleagues,
    When we click on Help ->Create Support Message . Create Message screen appears, in this screen we can select the Priorities. I wanted to know where we define these priorities. Is it in Satellite System(R/3 ) or in Solution manager.
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    PK

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    Stéphane.
    Edited by: Stephane BUSTARRET on Mar 9, 2010 4:19 PM

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    Dolores

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