Service Desk end user not able to see messages

Hi
Im configuring service desk.Iam facing following issues.
1. In solution manager service desk user could not able to see his submitted messages.He could able to submit his message and they are appearing in crm_dno_monitor. Is there any way he can see his submitted messages and message status.
2. I have assigned following roles to user, but he couldnot able to send message and getting 513 error. If i assign sap_all to him, he is able to submit message. Just i wanted to know how can i avoid sap_all to him.
ZSAP_SOL_SERVTRANS_CREATE
ZSAP_SUPPDESK_CREATE
ZSAP_SV_FDB_NOTIF_BC_CREATE
Your help is highly appreciated
Thanks
Regards
Mahi

Hi Mahi,
Please check about Workcenter:
1160651: Work Centers: How to Customize (Solution Manager)
http://help.sap.com/saphelp_smehp1/helpdata/en/6a/4b4713fc2e45ad921a20b0831d07a5/content.htm
Make sure the user has the following roles:
SAP_SUPPDESK_CREATE
SAP_SUPPCF_CREATE
SAP_SMWORK_BASIC
SAP_SMWORK_INCIDENT_MAN
Message processor:
SAP_SMWORK_BASIC
SAP_SUPPDESK_CREATE
SAP_SUPPDESK_PROCESS
SAP_SUPPDESK_DISPLAY
SAP_SMWORK_INCIDENT_MAN
Concerning this please pay attention of the note:
834534 - SAP Solution Manager roles in Release 7.0
Error message 513 is probably caused by incorrect or incomplete
customizing. Please review attached note 864195 for more details.
Please also ensure note 1356510 has been applied in your system,
you may find more explanation in note 1522809.
Please check the authorizations for your key users. The key user
shouldn't have the following value on authorization object CRM_TXT_ID:
TEXTID SU15
ACTVT 02
FM AI_SDK_KEY_USER_CHECK can be used to check a user is a key user or
not. The key user should have limited authorizations on authorization
object CRM_TXT_ID.
Please check security guide for the message processor roles and
other roles. You can download the security guide from below link which
will be available to download after half an hour or so or you can also
find security guide from below link:
http://service.sap.com/instguides -> SAP Components -> SAP Solution
Manager
Thanks
Regards,
Vikram Jain

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Cryptochecksum: dd11079f e4fe7597 4a8657ba 1e7b287f
: Saved
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Cryptochecksum:dd11079fe4fe75974a8657ba1e7b287f
: end

Sorry for the delay but I was able to put that command in this morning. But still no Joy.
Here is the updated config. Perhaps I didn't put it in right.
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object network NETWORK_OBJ_10.10.60.0_26
subnet 10.10.60.0 255.255.255.192
access-list Outside_1_cryptomap extended permit ip 10.10.10.0 255.255.255.0 object net-remote
access-list CPRemoteVPN_splitTunnelAcl standard permit 10.10.10.0 255.255.255.0
pager lines 24
logging enable
logging asdm informational
mtu Outside 1500
mtu Inside 1500
mtu management 1500
no failover
icmp unreachable rate-limit 1 burst-size 1
asdm image disk0:/asdm-731-101.bin
no asdm history enable
arp timeout 14400
no arp permit-nonconnected
nat (Inside,Outside) source static net-local net-local destination static net-remote net-remote
nat (Inside,Outside) source static NETWORK_OBJ_10.10.10.0_24 NETWORK_OBJ_10.10.10.0_24 destination static NETWORK_OBJ_10.10.60.0_26 NETWORK_OBJ_10.10.60.0_26 no-proxy-arp route-lookup
nat (Inside,Outside) after-auto source dynamic any interface
route Outside 0.0.0.0 0.0.0.0 63.250.109.209 1
timeout xlate 3:00:00
timeout pat-xlate 0:00:30
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
user-identity default-domain LOCAL
http server enable
http 192.168.1.0 255.255.255.0 management
http 10.10.10.0 255.255.255.0 Inside
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart warmstart
crypto ipsec ikev1 transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-DES-MD5 esp-des esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-DES-SHA esp-des esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-AES-128-SHA-TRANS esp-aes esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-AES-128-SHA-TRANS mode transport
crypto ipsec ikev1 transform-set ESP-AES-128-MD5-TRANS esp-aes esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-AES-128-MD5-TRANS mode transport
crypto ipsec ikev1 transform-set ESP-AES-192-SHA-TRANS esp-aes-192 esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-AES-192-SHA-TRANS mode transport
crypto ipsec ikev1 transform-set ESP-AES-192-MD5-TRANS esp-aes-192 esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-AES-192-MD5-TRANS mode transport
crypto ipsec ikev1 transform-set ESP-AES-256-SHA-TRANS esp-aes-256 esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-AES-256-SHA-TRANS mode transport
crypto ipsec ikev1 transform-set ESP-AES-256-MD5-TRANS esp-aes-256 esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-AES-256-MD5-TRANS mode transport
crypto ipsec ikev1 transform-set ESP-3DES-SHA-TRANS esp-3des esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-3DES-SHA-TRANS mode transport
crypto ipsec ikev1 transform-set ESP-3DES-MD5-TRANS esp-3des esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-3DES-MD5-TRANS mode transport
crypto ipsec ikev1 transform-set ESP-DES-SHA-TRANS esp-des esp-sha-hmac
crypto ipsec ikev1 transform-set ESP-DES-SHA-TRANS mode transport
crypto ipsec ikev1 transform-set ESP-DES-MD5-TRANS esp-des esp-md5-hmac
crypto ipsec ikev1 transform-set ESP-DES-MD5-TRANS mode transport
crypto ipsec ikev2 ipsec-proposal AES256
protocol esp encryption aes-256
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal AES192
protocol esp encryption aes-192
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal AES
protocol esp encryption aes
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal 3DES
protocol esp encryption 3des
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal DES
protocol esp encryption des
protocol esp integrity sha-1 md5
crypto ipsec security-association pmtu-aging infinite
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set pfs group1
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set ikev1 transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA ESP-3DES-MD5 ESP-DES-SHA ESP-DES-MD5
crypto map Outside_map 1 match address Outside_1_cryptomap
crypto map Outside_map 1 set pfs group1
crypto map Outside_map 1 set peer 209.171.34.91
crypto map Outside_map 1 set ikev1 transform-set ESP-3DES-SHA
crypto map Outside_map 1 set ikev2 ipsec-proposal AES256 AES192 AES 3DES DES
crypto map Outside_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP
crypto map Outside_map interface Outside
crypto ca trustpool policy
crypto ikev2 policy 1
encryption aes-256
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 10
encryption aes-192
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 20
encryption aes
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 30
encryption 3des
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 40
encryption des
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 enable Outside
crypto ikev1 enable Outside
crypto ikev1 policy 10
authentication pre-share
encryption 3des
hash sha
group 2
lifetime 86400
telnet 10.10.10.0 255.255.255.255 Inside
telnet timeout 5
ssh 10.10.10.0 255.255.255.0 Inside
ssh timeout 5
console timeout 0
management-access Inside
dhcpd address 192.168.1.2-192.168.1.254 management
dhcpd enable management
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
group-policy CPRemoteVPN internal
group-policy CPRemoteVPN attributes
dns-server value 10.10.10.12
vpn-tunnel-protocol ikev1 ikev2 l2tp-ipsec
split-tunnel-policy tunnelspecified
split-tunnel-network-list value CPRemoteVPN_splitTunnelAcl
default-domain value carepath.local
split-dns value carepath.ca
split-tunnel-all-dns enable
msie-proxy method no-proxy
address-pools value CPRAVPN
username sroy password RiaBzZ+N4R7r5Fp/8RT+wg== nt-encrypted privilege 15
username roys password jjiV7E.dmZNdBlFQ encrypted privilege 0
username roys attributes
vpn-group-policy CPRemoteVPN
tunnel-group 209.171.34.91 type ipsec-l2l
tunnel-group 209.171.34.91 ipsec-attributes
ikev1 pre-shared-key *****
tunnel-group CPRemoteVPN type remote-access
tunnel-group CPRemoteVPN general-attributes
address-pool CPRAVPN
default-group-policy CPRemoteVPN
tunnel-group CPRemoteVPN ipsec-attributes
ikev1 pre-shared-key *****
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum client auto
message-length maximum 512
policy-map global_policy
class inspection_default
inspect dns preset_dns_map
inspect ftp
inspect h323 h225
inspect h323 ras
inspect rsh
inspect rtsp
inspect esmtp
inspect sqlnet
inspect skinny
inspect sunrpc
inspect xdmcp
inspect sip
inspect netbios
inspect tftp
inspect ip-options
service-policy global_policy global
prompt hostname context
no call-home reporting anonymous
Cryptochecksum:bbc0f005f1a075a4f9cba737eaffb6f2

User not able to run a report.

Report Server has encountered a SharePoint error. (rsSharePointError) Cannot open database "dbname" requested by the login. The login failed. Login failed for user . For more information about this error navigate to the report server on the local
server machine, or enable remote errors

Hi Kunal, here are a few links that might point you in the right direction:
http://social.msdn.microsoft.com/Forums/sharepoint/en-US/cca6cb99-c86d-4ba6-b6b9-81ec88771aa8/users-not-able-to-see-the-published-reports?forum=sqlreportingservices
http://social.msdn.microsoft.com/Forums/sharepoint/en-US/c6c1414c-c338-4222-a5ca-a554d3ad912c/problem-getting-some-users-to-be-able-to-run-reports-probably-security-of-some-sort?forum=sqlreportingservices
http://gj80blogtech.blogspot.com/2010/07/ssrs-error-report-server-has.html
http://support.microsoft.com/default.aspx?scid=kb;EN-US;2597014
cameron rautmann

Not able to see the Service Desk Message in "Solution_Manager"

Hi Gurus,
Can anyone help me solving my problem,
We are using Solution Manager 4.0, and want to implement service desk for our systems. I have configured the solution manager service desk and we are able to rise the message from satellite system to solution manager, but i am not able to see those messages in "solution_manager" transaction under service desk in solman, but those messages are reflecting in transaction code "dnotifwl" under "No Processer assigned" option of Personal selection>Notifications Tab.
Pease guide me to resolve the problem.
Thanks,
Krishna.J

Hi Nico Effenberger ,
Thanks for ur reply,
1.have not copied slfn to zslf but modified the entries of slf1 and using directly. When i try to copy either it is copying only the entries or saying Entry zslf does not exists in DNOC_TYPE_NOTIF.
2. I am having full authorisation sap_all, and sap_new for my system
3. yes i have created a slfn based on this slf1 messages.
It will be very helpfull if you could send me any doc related to solman service desk configuration you have done.
thanks & regards
Krishna Joish

After webcatalog migration from 10.1.3.3 to 10.1.3.4.2 not able to see user

Hi Gurus,
I am facing an issue with web catalog migration.
Currently we are on 10.1.3.3 version and upgrading to 10.1.3.4.2.
As part of migration i have taken the RPD, NQSConfig, Web catalog, instanceconfig.xml files as backup. i followed manual way while taking the web catalog backup i.e zipped(tar) the prod catalog and moved it to some folder.
After 10.1.3.4.2 installation i have moved this zip file to the /OracleBIData/web/catalog and unzipped it. restarted all the servers. when we logged in presentation services we are not able to see the reports which we saved in "My Folder" when it comes to the reports which we saved in "Shared Folder" i am able to see all the reports and dashboards.
to debug this further i opened the web catalog by using web catalog manager and found out that all the reports and .atr files are there under that user ( USER folder, corresponding user folder ), and instead of my presentation server recognizing this folder its creatin new folder for the same user.
Because of this issue our release plans are getting postponed, please advise me.
what could be the problem and if i have done some thing wrong while taking the backup pls let me know the best way of backing up the web catalog.
Thanks,
Seshu

try this:
Archive all folders from 10.1.3.3 using catalog manager.
Update instance config on 10.1.3.4.2 so that it'll create a new webcat, open it and unarchive above folders.
If helps pls mark

Sysadmin/All users are not able to see responsibilities after login in EBSR12

I have followed the all notes from forums/metalinks. but no use.

Hi Hussein,
I came know the issue bcoz of profile change.
on part of iSupport setup on web node, followed metalink DMZ configuration in R12.
After I have changed below profile value, I am not able to see the responsibilities after login as sysadmin on webnode i.e new node B. but I can see responsibilities on node A.
Update Node Trust Level
To change the value of the Node Trust Level profile option value to External for a particular node, perform the following steps:
1.       Login to Oracle E-Bsonapness Suite as sysadmin user sonapng the internal URL
2.       Select the System Administrator Responsibility
3.       Select Profile / System
4.       From the 'Find system profile option Values' window, select the server and get the valie MINE8 into it.
5.       Query for %NODE%TRUST%. You will see a profile option named 'Node Trust Level'. The value for this profile option at the site level will be Normal. Leave this setting unchanged.
6.       Set the value of this profile option to External at the server level. The site level value should remain set to Normal
I need to follow metalink note for configuration DMZ in EBS R12. but I cant see the responsibilities of sysadmin.
fyi...I have cloned web external node by running adcfgclone.pl on node B by enabling web entry and web services only, remaining services are disabled. but as per metalink note, we should enable the Root Services also on node B. is it causing the issue after edit the profile on part of DMZ config in R12.
please let me know how to fix this issue?
I have deadline to finish it....

OBIEE 11g - Not able to see existing reports which are created by specific owner but I could able to see Admin role user reports.

OBIEE 11g - Not able to see existing reports which are created by specific owner but I could able to see Admin role user reports.
Appreciated if you could able to help as soon as possible as I don' have back up for these disappeared reports.
Pleas let me know if any additional information needed.

Hi
Thank you for the reply.
Here one thing I would need to mention that those are created by me on last week, but when I check those today, I could not able to see or even admin also not able to see those. For sure no migration and updations happend over the week end, really not able to debug whats the issue around. Unfortunately I haven't taken back up as well.
Please could you help and let me know whats the root cause and how I could able to restore.
Best regards,
Kumar

Why users are not able to see certain printers even though they are in the Airgroup server table

Q: Why users are not able to see only certain printers even though they are in the Airgroup server table ?
A: In certain scenarios we may notice printers come up under the server /cache entries on the controller.
However when an airgroup user does search for printer, they may not see all the printers, certain printers may be not visible .
This is because the service IDs sent by the user in the MDNS query are not broadcast by these printers
In the below capture the Ipad sends query for service id "_universal_sub_ipp_tcplocal" and "_universal_sub_ipps_tcplocal" and hence the controller will
respond with the printers that broadcasts these service ids.
Non–Visible printer :
_printer._tcp.local PTR IN 7200 10.125.30.223 5820.05 Wed Mar 18 13:24:26 2015
_pdl-datastream._tcp.local PTR IN 7200 10.125.30.223 6112.25 Wed Mar 18 13:24:26 2015
_ipp._tcp.local PTR IN 7200 10.125.30.223 5888.15 Wed Mar 18 13:24:26 2015
_http._tcp.local PTR IN 7200 10.125.30.223 6293.88 Wed Mar 18 13:24:26 2015
NPIED487E.local A IN 240 10.125.30.223 194.43 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._printer._tcp.local SRV/NBSTAT IN 240 10.125.30.223 209.87 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._printer._tcp.local TXT IN 240 10.125.30.223 205.14 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._printer._tcp.local TXT IN 240 10.125.30.223 197.18 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._printer._tcp.local TXT IN 240 10.125.30.223 196.42 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._printer._tcp.local TXT IN 240 10.125.30.223 208.15 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._pdl-datastream._tcp.local SRV/NBSTAT IN 240 10.125.30.223 207.35 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._pdl-datastream._tcp.local TXT IN 240 10.125.30.223 200.64 Wed Mar 18 13:24:26 2015
hp LaserJet 4250 [ED487E]._ipp._tcp.local SRV/NBSTAT IN 240 10.125.30.223 209.44 Wed Mar 18 13:24:26 2015
Visible-printer :
_printer._tcp.local PTR IN 4500 10.125.26.29 3745.82 Wed Mar 18 13:24:51 2015
_universal._sub._ipp._tcp.local PTR IN 4500 10.125.26.29 3694.14 Wed Mar 18 13:24:51 2015
_ipp._tcp.local PTR IN 4500 10.125.26.29 3628.81 Wed Mar 18 13:24:51 2015
_pdl-datastream._tcp.local PTR IN 4500 10.125.26.29 3616.14 Wed Mar 18 13:24:51 2015
_http._tcp.local PTR IN 4500 10.125.26.29 3793.56 Wed Mar 18 13:24:51 2015
XRX9C934E25C52D.local A IN 120 10.125.26.29 355.03 Wed Mar 18 13:24:51 2015
Xerox WorkCentre 3615 (25:C5:2D)._printer._tcp.local SRV/NBSTAT IN 120 10.125.26.29 130.45 Wed Mar 18 13:24:51 2015
Xerox WorkCentre 3615 (25:C5:2D)._printer._tcp.local TXT IN 4500 10.125.26.29 3670.33 Wed Mar 18 13:24:51 2015
Xerox WorkCentre 3615 (25:C5:2D)._ipp._tcp.local SRV/NBSTAT IN 120 10.125.26.29 389.55 Wed Mar 18 13:24:51 2015
Xerox WorkCentre 3615 (25:C5:2D)._ipp._tcp.local TXT IN 4500 10.125.26.29 3640.60 Wed Mar 18 13:24:51 2015
Xerox WorkCentre 3615 (25:C5:2D)._pdl-datastream._tcp.local SRV/NBSTAT IN 120 10.125.26.29 210.97 Wed Mar 18 13:24:51 2015
In order to learn other printers we may need to use specific app provided by printer vendor on the client or configure the printers to send these service IDs.

The net 451 issues made it not work after a while but it affected the entire RWW site not just remote access:
http://blogs.technet.com/b/sbs/archive/2014/01/13/troubleshooting-an-unexpected-error-occurred-message-when-using-remote-web-access-to-connect-to-computers.aspx
Careful if you try and uninstall it, you'll need to put back net 4.0 and reconfigure some stuff.
Did it ever work?
Make sure the users have installed the certificate they need and turn on compatibility mode in IE (also make sure IE isn't locked down and disabling activeX).:
https://technet.microsoft.com/en-us/library/dd701173%28v=ws.10%29.aspx?f=255&MSPPError=-2147217396
-- Al

Service Desk end user not able to see messages

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