Service Desk - Support Determination error

Question

All:
  When I create a customer message in a satellite system using help -> customer message, the support team is not automatically determined.
Based on related threads I have checked the following:
1. The organization model is defined and the attribute country US is set and inherited throughout the tree.
2. Partner detemination procedures -> Partner function is procedure : the access sequence is left empty
3, In Tcode PFAC_RESPO (AC 13200137), I have created responsibilities/rule for automatic partner determination, such that based on the SAP component during message creation the teams are assigned in service desk. The simulation in solman works, but during actual message creation the teams are not determined.
Please advise.
Thanks
S.

Answer 1

Sanjai,
   I made the IB52 settings like you suggested, it helped.
I still have a problem though with one of the responsibilities. "Find First Level Support Team" works, "Determine BC Team using SAP Component" doesn't.
The following is how the responsibilities are set up:
Rule 13200137 CRM_DNO_1
Responsibilities:
Determine BC Team using SAP component : priority 02: SAP Component : BC*
Assignment: Basis Team (Org U)-> Basis Support Team(position) -> Shabna (User)
Find First Level Support Team: priority 01: SAP Component: A* to Z*
Assignment: 1st Level Support (Org U) -> 1st Level Support Employee (position)
The following is  the Org structure:
Org Structure:
     XXX Service Desk (O)
                      Service Desk (O)
                            1st Level Support (O)
                                   1st Level Support Employee (P)
                             2nd Level Support(O)
                                    Basis Team(O)
                                         Basis Support Team (P)
                                                           Shabna (U)
                                    Security Team(O)
                                        Security Support Team(P)
                                                              Shabna(U)
O - Org Unit
P - Position
U - User
Where am I going wrong?
Shabna