Service Desk with IC WebClient: Category Modeler not available

Hello,
We are currently implementing a Service Desk Application based on SAP Solution Manager. Therefore we are using the article "Implement an ITIL Employee Service Desk with IC WebClient" of "www.CRMExpertOnline".
One of the steps, which are described in the article describes how to Categorize incidents with the Category Modeler. It says that the Category Modeler is available trough BSP Application CRMM_ERM_CAT.
Unfortunately this SAP-Application is not available on our system.
Our System Data:
SOFTWARE COMPONENT               RELEASE                    LEVEL               HIGHEST SUPPORT PACKAGE          DESCRIPTION
SAP_BASIS                                        700                              0012               SAPKB70012                                        SAP Basis Component
SAP_ABA                                             700                              0012               SAPKA70012                                        Cross-Application Component
PI_BASIS                                        2005_1_700          0012               SAPKIPYJ7C                                        PI_BASIS 2005_1_700
ST-PI                                                  2005_1_700          0005               SAPKITLQI5                                        SAP Solution Tools Plug-In
SAP_BW                                             700                              0014               SAPKW70014                                        SAP NetWeaver BI 7.0
SAP_AP                                             700                              0009               SAPKNA7009                                        SAP Application Platform
BBPCRM                                             500                              0009               SAPKU50009                                        BBPCRM
CPRXRPM                                             400                              0009               SAPK-40009INCPRXRPM                    SAP xRPM/cProjects/cFolders 4.00 (ABAP)
BI_CONT                                             703                              0005               SAPKIBIIP5                                        Business Intelligence Content
ST                                                       400                              0012               SAPKITL422                                        SAP Solution Manager Tool
ST-A/PI                                             01I_CRM500          0000         -                                                                 Application Servicetools for CRM 500
ST-ICO                                             150_700                    0009               SAPK-15079INSTPL                         SAP Solution Manager Implementation Cont
ST-SER                                             700_2006_2          0003               SAPKITLOK3                                        SAP Solution Manager Service Tools
Does anybody know where I can find/download the category modeler-application?
Thanks in advance,
Andreas

Hello Andreas,
The question is that CRMM_ERM_CAT is an application, also a transaction but this is not the name of the associated BSP I think, this belongs to component CRM-PCF more than Solution Manager.
I have seent some messages speakin about to call:
http://server:port/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?
appl=CRMM_ERM_CAT
Sorry! I can not tell you more about this, regards,
Dolores

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Simon Kemp

So, Illustrator will always require the fonts present and will disregard any embedded fonts?
That's pretty much it. Remember: Illustrator is not a PDF viewing program. It wants to let you edit the document. PDF is essentially a document exchange format and not really intended for editable content (beyond the extent Acrobat enables). Font designers want you to buy their products if you're going to be doing anything other than reading the text.
The link-place-flatten trick is good to have in your bag of tricks, but I am not alone in recommending you do not blindly outline all type. Aside from making it nearly impossible for an output service provider to make a possibly necessary last-minute correction, you will not get the proper hinting with very small type. Moreover, if you're dealing with a large amount of text, you'll end up with huge files.

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