Service Desk with SLA: item data not automatic

Hello all.
I'm trying to setup service desck with contract determination for monitoring SLA (SolMan 7.0 SP 15)
Everything works well, except for item/product determination. I mean, when i check a support message creatde in a satellite system, organizational data are ok, but item's data are blank. Well, i put manually my own product in Item, quantity, press Enter and... that's all: contract data are correctly fullfilled, SLA schema ok, no errors at all.
I'm sure that i missed some basic configuration, but i don't know where... Maybe in the Action Profile of the ABA message? Or in the Item category determination?
Help me!

Hi Michele
Go to SPPFCADM > Select Application DNO_NOTIF >> Define Action Profile and Actions >> Action Profile - SLFN0001_STANDARD_DNO >> Action - SLFN0001_STANDARD_DNO_CRM >> Select the processing type Method Call and choose 'change'icon in Method call settings >>
In the container editor , Choose create >> Maintain Element, Name & Description - maintain as ITEM_PRODUCT_ID, Choose ABAP Dict. Reference , Maintain values - Structure CRMD_ORDERADM_I, Field ORDERED_PROD, choose tab - intial value, enter the product code (Ex.SUPPORT)
enter and save.
This setting will ensure you to determine the product id in the Support message automatically, during your message creation process.
Thanks
Ram

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