Service Desk : ZMIN tickets do not listed in Worklist menu of CRM_UI

Hi experts,
I am customizing SolMan ITSM. I created ZMIN as a copy of SMIN, in the CRM_UI interface when I try to list all tickets assigned to me in the Worklist section, I get only SMIN ones.
In the section Incident Management -> Incidents I can list all ZMIN tickets. How can I do to get the same transaction type (ZMIN) in the Worklist section. I want to list
- tickets assigned to me
- tickets assigned to my team
- tickets reported by me
Thanks a lot,
Rachid

Hi experts,
>
> I am customizing SolMan ITSM. I created ZMIN as a copy of SMIN, in the CRM_UI interface when I try to list all tickets assigned to me in the Worklist section, I get only SMIN ones.
>
> In the section Incident Management -> Incidents I can list all ZMIN tickets. How can I do to get the same transaction type (ZMIN) in the Worklist section.
Hi, Rachid.
Tell me please, can you create ZMIN-tickets or you can only display them? If so, check the assignement and authorizations of CREATOR role.
> - tickets assigned to my team
Also to see tickets assigned to your team, you should create an organizational structure and assigne yourself and you colleagues to the corresponding group.

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Service Desk : ZMIN tickets do not listed in Worklist menu of CRM_UI

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