Service dsk with third party hlp dsk

hi,
we want to integrate sap support desk with maximo help desk tool. have any one worked on this?? can anyone help me out on the strategies, scenarios ?
thank you..

Hi,
Please kindly verify if the settings are correct in SPRO, there are some self explainatory text, please kindly go through them as well
1. You can find further information about external Service Desk
   (Webservice API) in IMG (transaction SPRO):
   -> SAP Solution Manager
     -> Szenariospecific Settings
       -> Service Desk
         -> Connection to external Service Desk
2. http://help.sap.com -> Solution Manager -> English ->
   Incident Management -> Service Desk
3. www.service.sap.com\solutionmanager -> Media Library ->
   Technical Papers
According the IMG:
-> SAP Solution Manager
   -> Scenarion-Specific Settings
      -> Service Desk
         -> Connection to an external system
            -> Create HTTP Connection
you should assign to the Path Prefix the following:
/sap/bc/srt/rfc/sap/ICT_SERVICE_DESK_API
You will need to ensure the interface for the external service desk to be setup please check this note
962383    Web Service Interface of Solution Manager Service Desk
1163386 Web service interface tracing for the Service Desk
Following below is some more steps:
kindly ask you to check whether you have completed all of the relevant
steps given in the IMG to configure the external service desk:
1. Release Web Service
2. Create and Assign Roles to the Communication User
3. Create HTTP Connection
4. Create Logical Port
5. Configure Interface to Solution Manager Service Desk
6. Define Value Mapping for Service Desk Interface
7. Define Extended Interface Mapping for Service Desk Customizing
8. Get Solution Manager Service Port
In general the above listed IMG activities are sufficient to configure
the interface on the SAP SOlution Manager side.
Steps 1 - 5, and 8 need to be done in a similar way (probably with other
technical means, of course) in the system of the external service desk
to release the corresponding web service, to provide a communication
user, and to create an HTTP connection from the external system ->
Solution Manager.
Steps 6 and 7 need to be done in the SAP Solution Manager system only.
In the HTTP connection defined in the Solution Manager system
the following data need to be specified (as descrivbed by the IMG
activity):
- target host = host name of the external Service Desk
- Service Number/Port of the external Service Desk
- path prefix: /sap/bc/srt/rfc/sap/ICT_SERVICE_DESK_API
Please kindly ensure the user is a communication user and not a dialog
user, and the roles thereof copies of
SAP_SUPPDESK_PROCESS
SAP_SUPPDESK_INTERFACE
Please also kindly verify if the BC sets are correct as per note
898614     Solution Manager Service Desk: BC sets
Additionally I would like you to maintain the note 1163386.
Transaction ICTCONF is used to setup the external service desks and it
allows to perform some checks by chossing button "Check".
Hope this helps.
Cheers
SH

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-Mike.

Hi,
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Hi Simeon,
That is a good suggestion, and I would certainly try to do that if I was not making a proof of concept. It would solve my problem of not getting the sub class of the XMLRecord.
Though for making my proof of concept I found a 10g example that used sub classes of the XMLRecord, and that is why I wanted to get the same example to work on 11g.
The alternative of passing a parameter through with InteractionSpecs, is an interesting though can not solve this problem. I don't have a problem with the javax.resource.cci.Record, I can determine the implementation of that in the conversion class it self.
The problem is the XMLRecord generated by the Oracle SOA Adapter Framework, some how I need a way to influence that to generate the correct implementation of the XMLRecord.
So your post is certainly helpfull if I was not trying to get this specific problem to work :).
But I am afraid that I will end up in implementing your sugestion.
Regards
Maikel.
Edited by: M. Dierdorp on 13-aug-2010 6:34

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My requirement is to integrate iReceivables with third party payment system.
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Thanks & Regards,
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Connection with an External Payroll System
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Message was edited by:
prasad chintala

Configure sap xi with third party application?

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Message was edited by:
Ameet Jassani
Message was edited by:
Ameet Jassani

Hi
 
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[http://docs.sun.com/source/820-1088/trusted_users.html|http://docs.sun.com/source/820-1088/trusted_users.html]
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We too are in the process of implementing iStore with SSO features.
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success.
Tech Learner

Hi,
As I understand, you are using SharePoint 2013 integrating with third party SMTP server which provides email function.
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https://support.godaddy.com/help/category/154/email
https://support.godaddy.com/help/article/3552/managing-your-email-account-smtp-relays
Thanks for the understanding.
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
TechNet Community Support

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Your expertise in SAP IDM is indeed a great help!!
>Can't see why not, it's all done via SQL commands. I've done similar things with MSSQL
You mean that there will be oracle 10g drivers/oledb connectors in SAP IDM and in through SQL commands like "create user alfredo identified by alfredos_secret; " we can create user in oracle database ?. As you said this should be possible. What about creating user( user management ) in oracle 10g application like dba or scot and assigning the privileges in oracle application?
>might need to do via UNIX scripts, but it can be done
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