Service Entry Approval in Workflow

hi,
i have developed workflow for service entry release. When executing workitem in SBWP, workflow getting executed , but service entry sheet is not released. I doubt the release strategy for service entry sheet have to configure correctly for the agent as in PO release strategy. but there is no agent assignment for service release procedure as in PO.Please provide solution for this...
thanks in advance!!

Hi,
This might help you... have not done this myself
You will have to go for an enhancement for this with some Z tables here ...
At the first level you can hold the approval using a decision step for an agent decided by some Z table ... on approval you can forward it for normal approval (what you have), on rejection decide the process you want to follow...
The second time the user approves, your service entry sheet is finally approved.
Besides this use some user exit which will check your first level approval status in some z table...
Regards
Gautam
Edited by: gautam maini on Sep 5, 2011 4:18 PM

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