Service Entry on SO line was revoked n deleted, it still consumed limits

Hi,
Service Entry on a SO line was revoked and deleted but it still consumed the limits.  We need the SE to be zeroed out for an invoice that needs to be processed against that SO.
This SO has 2 line items,
In both the line items, SES were posted and then revoked
It got zeroed for the 1st line item, but it didnt get zeroed  for the 2nd line.
Please advise.
Regards,
Santosh

Hi Krishna,
the External Services Management distinguishes between planned and unplanned services.
In case you have ONLY limits, no planned services in the PO item, it does not matter if you have entered a contract number into the PO item - in this case this contract will be not a real reference for your services.
If you have entered limit values only as overalllimit and expected value and you did not enter a contract limit on the contract limit tab, then you will not have a special contract reference on unplanned level neither.
In this case it is NOT an error when you start the entry sheet creation and you can select services from other contracts or purchase orders against your limit values in the PO into the entry sheet.  The system does NOT check for a different vendor when you select services from other documents than the contract which you have specified in your PO item, because it is NOT a real reference - nor on services level as you have only limits in your PO item, nor on limit level since you have NOT entered a contract limit into your PO item.
In order to understand this process please study the unplanned scenario and contract reference scenarios.
Regards,
Edit

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