Service for my Ipod with colour display

My ipod had a problem of which i notify the nearest country near me(South Africa) since my country(Ghana) had no service center for 2 times of which i had no reply from them?
The problem is it does not connect with fire wire cable any longer and even with usb cable it takes longer than expected to tranfer music.
Any one knwos how i can contact apple for support or have it send for servicing?

http://depot.info.apple.com/ipod

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