Service improvement

I have no dial tone. I had an apppoinntment yesterday for someone to come between 8 and 12. No one showed. i spent much of the afternoon on the phone with you. twice I was promised someone would call to set up a new appointment. No one ever did. No one called or contacted me today either. Your web site makes it impossibly difficult to contact you through any other means than this. You have wasted a great deal of my time and I have lost income because of it. My suggestion is that you start providing the most minimal level of decent service and stop lying to customers, as you lied to me continuously yesterday. Your service can't be called "third world" -- its much worse than that. Get someone out here to fix the problem NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

  • Unfair service improvement charge and general poor...

    Hi My issues started when we moved house in October 2013. 3 weeks in advance I filled in the online forms to request a home move with my phone number (we were only moving a short distance) and broadband to be working by the date we moved in. I received an email confirmation saying Good News your order has been confirmed and all your services will be working on 18th October – moving in day. Moving day comes and the phone line is working – sorry oh no its not – it’s the previous occupants phone line that’s working. I ring BT from my mobile and ask them what is going on? They promised services will be working by that evening, actually what they did do by that evening was turn everything off. Nothing worked then for the next 2 weeks we had nothing but stress and hassle calling BT and speaking to their contact centres in India who repeatedly lied to us and told us every day it would be working by midnight. We were very cross as it was an issue we didn’t need moving house with two small children. At one point they organised an engineer to call to sort something out to do with the phone line which was still going to the exchange at the top of our old street. This is what the engineer told us. After his visit we still had to wait several more days before our phone number was transferred over and then several more for broadband. At no point did we ever agree to pay for an engineer visit. Yesterday 10/02/14 I receive my bill and they say they are putting my DD up to £110 per month to cover a visit called a service improvement visit! I am not happy to pay this charge after all the problems they caused us during our move and want to leave BT but they want over £200 to get out of contract. To speak to someone who actually sounds if they value you, you have to get really angry. I am now waiting for the resolution team but not holding my breath. Has anyone been through this? Sky in contrast was amazing when we moved – came out fixed the dish when they said they would and didn’t charge us, and have subsequently been back to replace the box free of charge. Really upset I want to cancel my DD but don't want to get my self in a mess.

    Hi Krismuzg,
    I can take a look at the details of your complaint. Please send me in your details using the "Contact the Mods" link found in my profile.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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  • Reporting Services Improvements

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    Hello,
    1. Currently, SQL Server Reporting Services support three type tablix data region: table, matrix, and list data regions.
    2. Since Microsoft SQL Server 2005 SP2, it is support integration between SQL Server Reporting Services and Microsoft SharePoint Products.
    For new Reporting Services features in later version of SQL Server Reporting Services, you can refer to the BOL:
    What's New (Reporting Services)
    If you have any suggestion or feedback about SSRS, I would recommend to submit it to the Microsoft Connect at this link
    https://connect.microsoft.com/SQLServer/Feedback. This connect site will serve as a connecting point between you and Microsoft, and ultimately the large community for you and Microsoft to interact
    with. Your feedback enables Microsoft to offer the best software and deliver superior services, meanwhile you can learn more about and contribute to the exciting projects on Microsoft Connect.
    Regards,
    Fanny Liu
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  • AT&T service iPhone International Data Roaming - excessive fees

    For info:
    I mailed below message to AT&T Customer care: [email protected]
    Am sure for many international travelers this will be a nice customer service improvement.
    Send them a mail as well. It may help all of us traveling overseas.
    "I do have following concerns on AT&T's iPhone International Data roaming service.
    I voiced them as well to your service center reps.
    The feature is a nice useful service.
    But I encountered a number of flaws:
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    - Misrepresentation of costs (overcharge of 150%), and
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    I am fully aware of all stories on international calls/data roaming with iPhone (ref suggestions on AT&T FAQ)
    No need to fill me in on that.
    Here is what happened:
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    - Upon return I called back AT&T service center , again a long on hold waiting time,
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    In other words, if I had cancelled immediately upon return, overseas charges booked into my bill after my cancellation call (but incurred before) would be hitting me at full charge.
    Thanks for doing so, but all this results in a 2.5 months service period for this feature, while I had only wished a 1 month service period and was told I would incur only a 1 month service charge !
    A number of suggestions,
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    - AT&T has a nice individual account profile online, why can one not activate/disactivate the service there ? Will be much faster.
    - or have the service activated with a separate credit card purchase/billing ?
    Hey, and advertise it on iPhone/Apple.
    Loads of people who are traveling overseas will be interested ! "
    Cheers
    Tom

    DexGtr,
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    However, if she hasn't updated her firmware since she purchased it that option may not be available.
    iPhone Firmware updates are downloaded via iTunes. Connected the iPhone to iTunes, and if it doesn't prompt you to update, then click on "Check for Updates" in the iPhone Summary tab.
    Hope this helps,
    Nathan C.

  • Why don't I have LTE service?  I have been asking for several years why there's no coverage at my home.

    Hi Verizon Wireless Team,
    I have asked why there is no LTE coverage at my home for several years now and Verizon has failed to get back to me every time.
    So forgive me, I'll ask again now since it is the end of the year.
    The LTE icon never appears when I'm at home.  Same for my MiFi gadget.
    Your online coverage map shows that there should be coverage for me.
    Any ideas?
    Regards
    >> Personal information removed to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

        hcypress,
    Help has arrived! What zip code are you experiencing these issues in? Does the service improve once you leave the home area? Does this affect voice, data and text? What model phone do you have?
    EfrainM_VZW
    Follow us on Twitter @VZWSupport

  • Reporting Services Timeout but Query keep running?

    The Gobal value for the reporting timeout is 10 minutes (600).
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    if you run thr query (which generates this report) in SSMS , does it complete fast?
    Best Regards,Uri Dimant SQL Server MVP,
    http://sqlblog.com/blogs/uri_dimant/
    MS SQL optimization: MS SQL Development and Optimization
    MS SQL Consulting:
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  • My iphone 6 is only getting 1x service in my office.  Could this have something to do with the VOLTE?

    My iphone 6 is only getting 1x service in my office.  Could this have something to do with the VOLTE?

        wc_e,
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    TominqueBo_VZW
    Follow us on Twitter @VZWSupport

  • How to improve the performance of Database

    Hi all,
      Reporting Database backup from OLTP database daily morning,from reporting DB users are spooling the report.But Reporting DB is always slow (Death).User can't spool any reports.
    Here details:-
    DB size:120GB(mdf),20GB(ldf) seperate drive
    Max degree of Parallelism -0
    Cost threshold of parallelism-25
    Any important settings i need to check or how can i improve my database performance.
    Thanks
    cost threshold for parallelism
    cost threshold for parallelism
    Thanks - SelvaKumarSubramaniam.Please MARK AS ANSWER, if my answer is useful to U.

    If you run the query that generates report in SSMS query window, does it also run slowly? Try recompile the stored procedure and re-run the report.
    Best Regards,Uri Dimant SQL Server MVP,
    http://sqlblog.com/blogs/uri_dimant/
    MS SQL optimization: MS SQL Development and Optimization
    MS SQL Consulting:
    Large scale of database and data cleansing
    Remote DBA Services:
    Improves MS SQL Database Performance
    SQL Server Integration Services:
    Business Intelligence

  • I have a very bad coverage in my apartment. Please assist me to improve.

    I have a very bad coverage in my apartment. Please assist me how to improve it. Sometime I dont receive call at all. Sometime I am talking on the phone and call dropped with error of "No network coverage".

        We strive to offer you the best possible wireless connection where you need it most, Charique! Many factors can affect reception while indoors. Does the service improve as soon as you step outside?
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    Follow us on Twitter @VZWsupport

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    Best Regards,Uri Dimant SQL Server MVP,
    http://sqlblog.com/blogs/uri_dimant/
    MS SQL optimization: MS SQL Development and Optimization
    MS SQL Consulting:
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    Best Regards,Uri Dimant SQL Server MVP,
    http://sqlblog.com/blogs/uri_dimant/
    MS SQL optimization: MS SQL Development and Optimization
    MS SQL Consulting:
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    Hi,
    Am trying to load around 9-10 tables in sql server.all these belong to a single project.
    table loads are just select * into destination table,using some joins.
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    All these tables are independent to each other.
    Appreciate your help !

    If you are using SQL Server 2008 and onwards take a look into this link (Minimal logging)
    http://blogs.msdn.com/sqlserverstorageengine/archive/2008/03/23/minimal-logging-changes-in-sql-server-2008-part-1.aspx
    http://blogs.msdn.com/sqlserverstorageengine/archive/2008/03/23/minimal-logging-changes-in-sql-server-2008-part-2.aspx
    Best Regards,Uri Dimant SQL Server MVP,
    http://sqlblog.com/blogs/uri_dimant/
    MS SQL optimization: MS SQL Development and Optimization
    MS SQL Consulting:
    Large scale of database and data cleansing
    Remote DBA Services:
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  • Can we write query in xml file to get desired field?

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    Marketing
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    FROM @xml.nodes('HumanResources.Department')
     AS T(Name);
    Best Regards,Uri Dimant SQL Server MVP,
    http://sqlblog.com/blogs/uri_dimant/
    MS SQL optimization: MS SQL Development and Optimization
    MS SQL Consulting:
    Large scale of database and data cleansing
    Remote DBA Services:
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  • Making Effective Use of the Hybrid Cloud: Real-World Examples

    May 2015
    Explore
    The Buzz from Microsoft Ignite 2015
    NetApp was in full force at the recent Microsoft Ignite show in Chicago, and it was clear that NetApp's approach to hybrid cloud and Data Fabric resonated with the crowd. NetApp solutions such as NetApp Private Storage for Cloud are solving real customer problems.
    Hot topics at the NetApp booth included:
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    Azure Site Recovery to NetApp Private Storage. Replicate on-premises SAN-based applications to NPS for disaster recovery in the Azure cloud.
    Check out the following blogs for more perspectives:
    Microsoft Ignite Sparks More Innovation from NetApp
    ASR Now Supports NetApp Private Storage for Microsoft Azure
    Four Ways Disaster Recovery is Simplified with Storage Management Standards
    Introducing OnCommand Shift
    SHIFT VMs between Hypervisors
    Infront Consulting + NetApp = Success
    Richard Treadway
    Senior Director of Cloud Marketing, NetApp
    Tom Shields
    Senior Manager, Cloud Service Provider Solution Marketing, NetApp
    Enterprises are increasingly turning to cloud to drive agility and closely align IT resources to business needs. New or short-term projects and unexpected spikes in demand can be satisfied quickly and elastically with cloud resources, spurring more creativity and productivity while reducing the waste associated with over- or under-provisioning.
    Figure 1) Cloud lets you closely align resources to demand.
    Source: NetApp, 2015
    While the benefits are attractive for many workloads, customer input suggests that even more can be achieved by moving beyond cloud silos and better managing data across cloud and on-premises infrastructure, with the ability to move data between clouds as needs and prices change. Hybrid cloud models are emerging where data can flow fluidly to the right location at the right time to optimize business outcomes while providing enhanced control and stewardship.
    These models fall into two general categories based on data location. In the first, data moves as needed between on-premises data centers and the cloud. In the second, data is located strategically near, but not in, the cloud.
    Let's look at what some customers are doing with hybrid cloud in the real world, their goals, and the outcomes.
    Data in the Cloud
    At NetApp, we see a variety of hybrid cloud deployments sharing data between on-premises data centers and the cloud, providing greater control and flexibility. These deployments utilize both cloud service providers (CSPs) and hyperscale public clouds such as Amazon Web Services (AWS).
    Use Case 1: Partners with Verizon for Software as a Service Colocation and integrated Disaster Recovery in the Cloud
    For financial services company BlackLine, availability, security, and compliance with financial standards is paramount. But with the company growing at 50% per year, and periodic throughput and capacity bursts of up to 20 times baseline, the company knew it couldn't sustain its business model with on-premises IT alone.
    Stringent requirements often lead to innovation. BlackLine deployed its private cloud infrastructure at a Verizon colocation facility. The Verizon location gives them a data center that is purpose-built for security and compliance. It enables the company to retain full control over sensitive data while delivering the network speed and reliability it needs. The colocation facility gives Blackline access to Verizon cloud services with maximum bandwidth and minimum latency. The company currently uses Verizon Cloud for disaster recovery and backup. Verizon cloud services are built on NetApp® technology, so they work seamlessly with BlackLine's existing NetApp storage.
    To learn more about BlackLine's hybrid cloud deployment, read the executive summary and technical case study, or watch this customer video.
    Use Case 2: Private, Nonprofit University Eliminates Tape with Cloud Integrated Storage
    A private university was just beginning its cloud initiative and wanted to eliminate tape—and offsite tape storage. The university had been using Data Domain as a backup target in its environment, but capacity and expense had become a significant issue, and it didn't provide a backup-to-cloud option.
    The director of Backup turned to a NetApp SteelStore cloud-integrated storage appliance to address the university's needs. A proof of concept showed that SteelStore™ was perfect. The on-site appliance has built-in disk capacity to store the most recent backups so that the majority of restores still happen locally. Data is also replicated to AWS, providing cheap and deep storage for long-term retention. SteelStore features deduplication, compression, and encryption, so it efficiently uses both storage capacity (both in the appliance and in the cloud) and network bandwidth. Encryption keys are managed on-premises, ensuring that data in the cloud is secure.
    The university is already adding a second SteelStore appliance to support another location, and—recognizing which way the wind is blowing—the director of Backup has become the director of Backup and Cloud.
    Use Case 3: Consumer Finance Company Chooses Cloud ONTAP to Move Data Back On-Premises
    A leading provider of online payment services needed a way to move data generated by customer applications running in AWS to its on-premises data warehouse. NetApp Cloud ONTAP® running in AWS proved to be the least expensive way to accomplish this.
    Cloud ONTAP provides the full suite of NetApp enterprise data management tools for use with Amazon Elastic Block Storage, including storage efficiency, replication, and integrated data protection. Cloud ONTAP makes it simple to efficiently replicate the data from AWS to NetApp FAS storage in the company's own data centers. The company can now use existing extract, transform and load (ETL) tools for its data warehouse and run analytics on data generated in AWS.
    Regular replication not only facilitates analytics, it also ensures that a copy of important data is stored on-premises, protecting data from possible cloud outages. Read the success story to learn more.
    Data Near the Cloud
    For many organizations, deploying data near the hyperscale public cloud is a great choice because they can retain physical control of their data while taking advantage of elastic cloud compute resources on an as-needed basis. This hybrid cloud architecture can deliver better IOPS performance than native public cloud storage services, enterprise-class data management, and flexible access to multiple public cloud providers without moving data. Read the recent white paper from the Enterprise Strategy Group, “NetApp Multi-cloud Private Storage: Take Charge of Your Cloud Data,” to learn more about this approach.
    Use Case 1: Municipality Opts for Hybrid Cloud with NetApp Private Storage for AWS
    The IT budgets of many local governments are stretched tight, making it difficult to keep up with the growing expectations of citizens. One small municipality found itself in this exact situation, with aging infrastructure and a data center that not only was nearing capacity, but was also located in a flood plain.
    Rather than continue to invest in its own data center infrastructure, the municipality chose a hybrid cloud using NetApp Private Storage (NPS) for AWS. Because NPS stores personal, identifiable information and data that's subject to strict privacy laws, the municipality needed to retain control of its data. NPS does just that, while opening the door to better citizen services, improving availability and data protection, and saving $250,000 in taxpayer dollars. Read the success story to find out more.
    Use Case 2: IT Consulting Firm Expands Business Model with NetApp Private Storage for Azure
    A Japanese IT consulting firm specializing in SAP recognized the hybrid cloud as a way to expand its service offerings and grow revenue. By choosing NetApp Private Storage for Microsoft Azure, the firm can now offer a cloud service with greater flexibility and control over data versus services that store data in the cloud.
    The new service is being rolled out first to support the development work of the firm's internal systems integration engineering teams, and will later provide SAP development and testing, and disaster recovery services for mid-market customers in financial services, retail, and pharmaceutical industries.
    Use Case 3: Financial Services Leader Partners with NetApp for Major Cloud Initiative
    In the heavily regulated financial services industry, the journey to cloud must be orchestrated to address security, data privacy, and compliance. A leading Australian company recognized that cloud would enable new business opportunities and convert capital expenditures to monthly operating costs. However, with nine million customers, the company must know exactly where its data is stored. Using native cloud storage is not an option for certain data, and regulations require that the company maintain a tertiary copy of data and retain the ability to restore data under any circumstances. The company also needed to vacate one of its disaster-recovery data centers by the end of 2014.
    To address these requirements, the company opted for NetApp Private Storage for Cloud. The firm placed NetApp storage systems in two separate locations: an Equinix cloud access facility and a Global Switch colocation facility both located in Sydney. This satisfies the requirement for three copies of critical data and allows them to take advantage of AWS EC2 compute instances as needed, with the option to use Microsoft Azure or IBM SoftLayer as an alternative to AWS without migrating data. For performance, the company extended its corporate network to the two facilities.
    The firm vacated the data center on schedule, a multimillion-dollar cost avoidance. Cloud services are being rolled out in three phases. In the first phase, NPS will provide disaster recovery for the company's 12,000 virtual desktops. In phase two, NPS will provide disaster recover for enterprise-wide applications. In the final phase, the company will move all enterprise applications to NPS and AWS. NPS gives the company a proven methodology for moving production workloads to the cloud, enabling it to offer new services faster. Because the on-premises storage is the same as the cloud storage, making application architecture changes will also be faster and easier than it would be with other options. Read the success story to learn more.
    NetApp on NetApp: nCloud
    When NetApp IT needed to provide cloud services to its internal customers, the team naturally turned to NetApp hybrid cloud solutions, with a Data Fabric joining the pieces. The result is nCloud, a self-service portal that gives NetApp employees fast access to hybrid cloud resources. nCloud is architected using NetApp Private Storage for AWS, FlexPod®, clustered Data ONTAP and other NetApp technologies. NetApp IT has documented details of its efforts to help other companies on the path to hybrid cloud. Check out the following links to lean more:
    Hybrid Cloud: Changing How We Deliver IT Services [blog and video]
    NetApp IT Approach to NetApp Private Storage and Amazon Web Services in Enterprise IT Environment [white paper]
    NetApp Reaches New Heights with Cloud [infographic]
    Cloud Decision Framework [slideshare]
    Hybrid Cloud Decision Framework [infographic]
    See other NetApp on NetApp resources.
    Data Fabric: NetApp Services for Hybrid Cloud
    As the examples in this article demonstrate, NetApp is developing solutions to help organizations of all sizes move beyond cloud silos and unlock the power of hybrid cloud. A Data Fabric enabled by NetApp helps you more easily move and manage data in and near the cloud; it's the common thread that makes the uses cases in this article possible. Read Realize the Full Potential of Cloud with the Data Fabric to learn more about the Data Fabric and the NetApp technologies that make it possible.
    Richard Treadway is responsible for NetApp Hybrid Cloud solutions including SteelStore, Cloud ONTAP, NetApp Private Storage, StorageGRID Webscale, and OnCommand Insight. He has held executive roles in marketing and engineering at KnowNow, AvantGo, and BEA Systems, where he led efforts in developing the BEA WebLogic Portal.
    Tom Shields leads the Cloud Service Provider Solution Marketing group at NetApp, working with alliance partners and open source communities to design integrated solution stacks for CSPs. Tom designed and launched the marketing elements of the storage industry's first Cloud Service Provider Partner Program—growing it to 275 partners with a portfolio of more than 400 NetApp-based services.
    Quick Links
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    Dave:
    "David Scarani" <[email protected]> wrote in message
    news:3ecfc046$[email protected]..
    >
    I was looking for some real world "Best Practices" of deploying J2EEapplications
    into a Production Weblogic Environment.
    We are new at deploying applications to J2EE application servers and arecurrently
    debating 2 methods.
    1) Store all configuration (application as well as Domain configuration)in properties
    files and Use Ant to rebuild the domain everytime the application isdeployed.
    I am just a WLS engineer, not a customer, so my opinions have in some
    regards little relative weight. However I think you'll get more mileage out
    of the fact that once you have created your config.xml, checking it into src
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    frequent than server/domain configuration so it seems a little heavy weight
    to regenerate the entire configuration everytime an application is
    deployed/redeployed. Either way you should check out the wlconfig ant task.
    Cheers
    mbg
    2) Have a production domain built one time, configured as required andalways
    up and available, then use Ant to deploy only the J2EE application intothe existing,
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    I would be interested in hearing how people are doing this in theirproduction
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    Thanks.
    Dave Scarani

  • How to find a certain usage of a specific value inside an SSIS package

    Hi,
    In T-SQL, there are many tools to search for instances of a specific value in all the objects such as tables and SPs.
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    Are there any existing tools or other ways for a value search that can assist ?
    Thanks,
    Dani

    Since a package is just a plain text XML file thus  you are able to perform a text search in the file.
    http://sqlblog.com/blogs/jamie_thomson/archive/2012/06/12/using-find-replace-with-regular-expressions-inside-a-ssis-package.aspx
    Best Regards,Uri Dimant SQL Server MVP,
    http://sqlblog.com/blogs/uri_dimant/
    MS SQL optimization: MS SQL Development and Optimization
    MS SQL Consulting:
    Large scale of database and data cleansing
    Remote DBA Services:
    Improves MS SQL Database Performance
    SQL Server Integration Services:
    Business Intelligence

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