Service(Jobwork scenario) billing

Hi all,
For manufacturing scenario we have biling doc. & the exc.inv. no. ,
exc.inv will be used by FI personel for CST/VAT filing,
Where as for service scenario we got billing no.(different no. range to manufactrng)
here FI personel objects filing with reference to billing no.
Do we have got inv.no generation option for service bill (like for manufactrng)?
or billing doc. is the only refernce?

Seema,
Can you be please elaborate more about your scenario.
Service billing wll not generate any excise invoice.
service is only applicable for Service tax and not VAT/CST. Please check the legal tax systems with respect to client country.
Thanks,
Raja

Similar Messages

Jobwork scenario

Hi guru's...
Has any one worked on jobwork scenario(sending for additional works polishing,painting ect from a manufacturing plant).....What is the sd configurations required to map the process?
Its urgent....Answers will be suitably rewarded.
regards,
Shruthi.S

Hi,
In case of Job work by the company, den you can follow the below route-
Settings:
1. Activate Split valuation for the materials and maintain two valuation types for material as job stock & own stock
Process:
1. Create Goods Receipt through MIGO with 501 movement type and receive the stock under job stock valuation.
2. Issue the material to production through MB1A with movement type 201 if you are not using the PP module.
3. Generate Production either normal or through Production route.
4. Create JW sales order for Finish goods with job charges + service tax & sales tax if applicable.
5. Create PGI
6. Create Billing
7. Create Excise Invoice with 0 value if the plant is excisable.
Rewards if it helps
Regards
Goutham

Service Industry scenario

Hello Friends,
I am going to implement SD first time in airline industry, I think it is going to be like service industry scenario,
Will you please let me know how the service order is created, How the process flow goes on?
Which are the transactions involved in it?
Thank you
Sadanand.

Hi,
Process Flow
This scenario includes the following process steps:
Creating a service notification
Changing the service notification (optional step)
Check the task list
Creating a sales order
Change the sales order
Changing the service order
Time recording
Confirming time to the service order (optional step)
Confirming the materials used
Creating resource-related billing request
Creating the invoice for the billing memo request
Closing the service order u2013 technical complete
Key Points
Service Order
Definition
Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
A service order contains the following data groups:
Header data
Location and account assignment data
Object data
Settlement data
Operation data
Component data
Use
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order. For more information, see Transfer of One-Time Customer Data and One-Time Customers and Vendors.
Structure
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
Integration
Using the "worklist for notifications" for a maintenance or service order, you can group together similar notifications for processing. For more information, see Completion Confirmation.
Services at several similar objects installed at the customer can also be processed using a service order.
Regards,
Murthy

Service Contracts with billing plan not updating debit memo request in ECC

For service contracts with billing plan, we cancel the line items and set the user status at header to "cancelled" and also set the cancellation date (under Cancellation Tab) at the header as well as item level which delete all items in the DMR in ECC (which are not yet billed). When we do this, it works perfect for most of the time and in some cases DMR items are not updated in ECC and it is billing. When I checked in CRM, the billing plan items are updated based on the cancellation date.
Experts appreciate your help on this issue.
Thanks,
George.

This is resolved by the note 1008663

How Do I Send A Question To Customer Service About My Bill?

I clicked on the VirizonWireless.com Contact Us link. I then selected "I receive a monthly bill" in the Email section of the page. When I press the go button the page that came up did not have a form to enter a message nor did it have a link to a page to do that. It did have a Contact Us link which took me back to the same page with the Email section.
How do I contact Customer Service about my bill via either email or a web form?

Once you visit "Contact Us" follow steps below.
Select from drop down, I receive a monthly statement then click the > button
Scroll down to the left corner and click Send Email
You will see a form to send an email
If you are still unable to locate the form click the link here: https://www.verizonwireless.com/b2c/contact/email.jsp

Customer Service - Resource-related billing Request - Fixed rated

Hello Colleagues,
I´m working in Customer Service Module and i have a problem when I want to use the RAS Repair order with fixed rate (Positiontyp - IRPA)......
With reference to that Repair order I create a service order SM03 (Billing form - Fixed rated).
Afterwards, I perform a DP90 for that Service order and the result is that in the Repair order is determined the position type IRIN and i need to be determined the position type IRNI....
Item category assigment:
RAS      NORM     SEIN      IRPA     IRIN
RAS      NORM     SEIN             IRRS     IRIN
RAS      NORM     SENI             IRPA     IRNI ---> I need this one
RAS      NORM     SENI             IRRS     IRNI ---> I need this one
My problem is that I don´t know how to handle the Item usage : SEIN and SENI ??? Depending or what faktor are determined??? DPP Profil???
Thanks in advance!
Cheers,
Sapmcw!

Rajaram,
Check you DIP profile with these [ RRB Tips& Tricks|http://www.sapfans.com/forums/viewtopic.php?t=205306]. Also you may refer OSS notes [301117|https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=301117].
Babu

Service Routes and billing

Hi, it's me again. Question this time about service routes and billing. I have a metered SP with a Service Cycle but no route and sequence. I get no bill and I get no message that a pending bill exists. I have other SP's that do have route and sequence. Is it because this SP doesn't have a route and sequence even though it has a service cycle assigned?

The route type defines how the reading is processed for billing. With no route, no process, no bill.

Question on Self Service Procurement Scenario?

Hai friends
Self Service Procurement is used for automatic generation of PR and shop on Behalf of.
So how is SSP possible in creation of PR in extended Classic Scenario
Is SSP possible in Classic Scenario only? If its possible in all scenario then what is the use of Self Service Procurement
Regards
krishna

Hi Krishna,
SSP (Self Service Procurement) scenario is possible in both, Classic and Extended Classic Scenario's. In classic scenario, the follow-on doc. say PO created w.r..t SC will be created in backend system and in case of Extended Classic Scenario, the PO will be created in SRM and a copy will be posted to backend.
PR can be replicated from backend to SRM system in both the cases. It falls under Plan-driven procurement business scenario.
In extended classic scenario, if you want to replicate the PR to SRM, it can be listed in sourcing cockpit as an external requirement and ca be processed further to follow bidding process in SRM.
In classic scenario, you can configure to create a SC in SRM and transfer it to the backend system to create PR / PO as a follow-on document.
I hope this answers to your question.
Regards,
Prashant
Do reward points if questions are answerd

Configuration guide on Solution Manager Service Desk Scenario

Hi all,
I have just setup a Solution Manager 3.2 system and have followed the configuration guide, SP9.pdf which directs me to use SPRO to configure it. However, after going thru the SPRO, it doesn't gives me specific steps to setup the Service Desk scenarios. I could not find any specifc steps on creating a service Desk, business partners or configuration on the satelite system. Please kindly provide me with the relevant guide. Thanks in advance.

Hi Guan,
I don't know if my message is being sent too late for you, but only now I read your question..
You have to go through Customer Relationship Management configuration in order to customize Service Desk and Change Request Management the way you need. Before, I believe you must have in your hands the specification of your Organizational Structure, who will be each business partner in your organization, with the correct responsibilities, then you draw the workflow you want to implement, which is the complete landscape, have your RFC connection to SAP working in order to send support messages to them (this should be ok if you already have SolMan working, it needs the RFC connection in order to update the services..). Once you define your processes, based on the ITIL, then you can start configuring your Service Desk. Inside the IMG of the SolMan->Service Desk you have the CRM steps you need (if you have SP09 or up), and the documentation inside the IMG are really useful. If you are not used to CRM, I suggest you take a look at the CRM Documentation, because most of the things are better explained there. Actions, Conditions for Actions, Business partners, Installed Base with default business partners, Solution Database..
You may be a little bit confused reading the lots of docs that SAP delivers about SolMan Service Desk regarding using SLF1 or SLFN transaction Type. SLF1 was the old one, used by SolMan 3.1, and it has some differences from SLFN. In fact, SLF1 is more complex. It has items, SLFN does not. It uses a Service Confirmation, SLFN does not.. and so on..
If you need more information, please let me know. I have been working with Service Desk and Change Request Management for one year, in Scandinavia, maybe we can exchange tips.
Best regards,
Raquel Cunha
São Paulo, Brazil

Service ticket scenario

Hello experts,
Am very new to CRM & ICWC.
Can anyone please tell me the steps or provide me a link to set up a simple demo Service ticket scenario?
Your response in appreciated,will also reward points .Please help!
the scenario could be as follows
Customer Request(complaint) -
> Handle Request(by IC represntative) -
>Create Ticket and forward complaint to back office---->Process complaint->Inform Customer.-->End process
Regards,
Sandeep

Hi Sandeep,
This scenario is given in best practices C78, link for C78 http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
Cheers,
Madhu.

Third Party Ticketing Tool integration with solman service desk scenario

Hi,
I need any guidance on integration Of third Party ticketing tools like OVSD with the SAP Solution Manager Service Desk Scenario.
Regards,
Kaustubh.

Hi Maheshwar,
What I am trying to do is, try to maintain the data like,,
Caller ID-- sender
Assignment of workgroup--
Search Code--
Priority--
and description--
now some of these are constants that we need not determine every time.
but my question is, can we maintain these as a set of parameters in the method definitionunder parameters tabjust similar to MAIL_HEADER...which is displayed in the mail alert.
we already have a scenario maintained in the HPSD where it reads the mail picks up specific content based on key words, and creates a ticket.
and If we can maintain these by modifying the method, then where can we maintain the multiple data/options for this
And also please send me what were the steps u have done.
U used a Z method or customized the Function module??
Bcz in my case I think I will have to do both..
Regards,
Kaustubh.
Edited by: kaustubh on Jun 19, 2008 6:32 PM

Service Resource Related Billing with Revenue Recognization

Hey Guys,
Some one could briefly explain me what is the Service Resource related billing with Revenue Recognization.
The business process with any sample power point presentation and configuration document will be appreciated.
If someone have the time for KT will also welcome.
Thanks
ANGKS
Edited by: ANGKS on Sep 16, 2008 10:35 PM
Edited by: ANGKS on Sep 16, 2008 11:35 PM
Edited by: ANGKS on Sep 16, 2008 11:37 PM

Dear ANGKS,
Please go through this SAP help link it will help you about Resource related billing for service.
http://help.sap.com/saphelp_47x200/helpdata/en/59/54fc37004d0a1ee10000009b38f8cf/frameset.htm
I hope this will help you,
Regards,
Murali.

Service & spares not billed to customer scenario

Dear friends,
We have a scenario where the customer location wil be defined as functional locations.Now when the equipement has to be repaired the customer informs the cs department about the same.A service notification will be created in the system.
Now the issue is how to map this process as the customer is neither billed for the service charges,spares replaced or rather the resources used(resource related billing). The service charges are collected at the begining as a contract for the whole year.
If at all a service order is created with refrence to the service notification which involves a spares replacement:
1)How the service orders will be created and wat all things the service order will have.
2)delivery will be created on wat basis
3)If at all a billing is done how the cost will be settled.(Since in realtime the customer is never charged for service provided or spares or reources)
Please suggest how to map this type of scenario
Thanks & regards
AJ

Hi,
This is SERVICE ORDER PROCESSING WITH SERVICE CONTREACT, and RESOURCE RELATED BILLING is optional.
(A)SERVICE ORDER PROCESSING WITH SERVICE CONTREACT
1. Create Service contract - VA41
    maintain price agreement condition type,
    go to EXTRA menu>>>> technical object, here u can speciefy your equipemt details.
2. Create notification (IW51) & assign contract in notification
3. Create service order(IW34) with refrance to privious notification, and
    maintain settlement rule as SDI & Settlement reciever is your service contract number&its items
4. Confirmation of service order (IW41/IW42)
5. Settlement of order(KO88)
    After this you can go your service order and see settle cost
   Also go in service cntract>>>Environment>>>cost report, see settle cost appearing in contract.
6.And last settle this service contract(VA88).
(B) RESOURCE RELATED BILLING(optional)
1. follow above steps (1 TO 4)
2. Create resource related billing (DP90)
    System will genrate billing request
3. Create biing document(VF01) with refrance to billing request
    After this go in service contract, cost report and see billing value
4. settle the service contract(VA88)
5. Now settle the service order(KO88)
After this go in service contract>>> cost report, and see settled cost
Note : In this scenario revnue is come from billing and cost is come from service order, this all is place against service contract.
treat revnue come from conract as advance recieved from customer for services, and when you crete resource related billing,clear this amount against contract value.
Rgards,
kapil
Edited by: Kapildev Farakte on Nov 5, 2009 12:50 PM

Posting Rented Services Business Scenario

Hi,
Scenario 1:
I have a business scenario where, we are using computers on rent & we also buy new computers for our personal use. Now, I want to track all computers (purchased & on rent) in my warehouse. I know that if any computer shows up in Inventory or Warehouses it is going to impact my Balance Sheet inventory account with both rented & owned computers. However, rented computers are not our own computers.
I want to know:
1. How shall I post for the expenses on rented computers. Whether this can be posted as service PO or Item PO. We are hiring 120 computers with an agreement for 2 years @ Rs 500 per computer per month.
2. How to track my rented computers in different warehouses without effecting my Inventory ie. Balance Sheet
3. After completion of the rent agreement how to show all the computers out of the system.
*Scenario 2:*
In case of Service PO, how can we show that the service is received before the Accounts department raises the AP Invoice for the bills received for the services ?

Hi Vickss........
You can manage this thing by having single Item Master but you should have Different two warehouse.
1. For Rented
2. For Owned
Set Manage Inventory and Item cost by Warehouse in Document Setting.
Now when you do transaction for rented computers dont involve cost or unit price.
And when you do transaction for owned computers do involve cost or unit price.
This way it won't affect your balance sheet and accounting will bemanaged properly......
You also get the track of inventory as per Owned and Rented computers in their respective warehouse.........
1. You can receive the rented computer by Goods Receipt in inventory and raise Service PO.
2. Answered in above statement You can manage this thing by having single Item Master but you should have Different two warehouse.
1. For Rented
2. For Owned
3. Just do Goods Issue from rented warehouse without involving any value........
Regards,
Rahul

Return Service Entry after billing

Hi,
Here the scenario, we have a PO with service (100hours/50$) for one year. We made a Service Entry (ML81N) for 10 hours and we made the payment. One month later we realize that the people made a mistake and suppose to charge 5 hours instead of 10 hours. We received a credit bill for the 5 hours.
How do we can credit the 5 hours in ML81N?
Best regards

Hello,
With ML81N in change mode, Service acceptance can be revoked by selectiing Entry Sheet->Set Status->Revoke Acceptance. This will reverse the follow-on documents. before that invice should be reverse by MR8M.
Regards
Hari

Service(Jobwork scenario) billing

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