Service Level Objectives Subscription problem

Question

I am trying to setup SLO breach warning notifications in SCSM 12. I think I have a good understanding, but can't get the correct queue and class matchup. I want to send out an email when an incident has gone unassigned for over an hour. I have a queue for
tickets that have an unassigned status, but once I add a service level time instance class, it removes my "incident" queues. Please see the comments in this blog as an example, it describes my exact problem. Once I add the appropriate criteria (service
level instance time info) it removes my queues??
 http://blogs.technet.com/b/servicemanager/archive/2012/02/07/notifying-before-sla-breaches.aspx also here: http://thelazyadmin.com/2012/03/scsm-2012-sla-management-part-3/
The comments at the bottom suggest using the Incident Class instead so the queues will show up, but then I lose the ability to select ServiceLevel time instance to select my warning triggers? Im stuck...

Answer 1

The problem is that SLO notifications are part of the Service Level Instance Time Information class, and your queues are members of the Incident class. You can't filter a notification based on a queue in a different class. If you want to filter the
SLO notification based on the actual SLO you can use the ID of the Service Level Configuration. For example to send one of breach you can use the following additional criteria
Changed From
[Service Level Information]Status does not equal Breached
Changed To 
[Service Level Information]Status equals Breached
AND Service Level Configuration[System.AdminItem.SLABase]Id equals SLAConfiguration_<your unique GUID>
To find the what this SLAConfiguration ID should be you can use the below PowerShell script
Get-SCSMClassInstance -Class (Get-SCSMClass -Name "System.AdminItem.SLABase") | ?{$_.DisplayName -eq "Your SLO's Name" -and $_.Id -like "SLAConfiguration_*"} | FT DisplayName, Id
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