Service Master Data

Hi all,
I have doubts about the links between CRM and ECC and what I can do with master data. I Know in ECC System the master data usually used in service process are equipment and functional locations.
I have the following questions:
- Is it possible to replicate a functional location to CRM? Do I have to create an installed base in ECC and do not use functional location?
- I have read that pieces of equipment can be replicated from ECC to CRM as individual objects of an installed base. What does it happen if a piece of equipment is installed on another one? Can I replicate equipment as individual objects and not also as installed base?
- Is the link between ECC and CRM bidirectional? (what I do in CRM on a pieces of equipment is replicated)
- Can I create an individual object in CRM and replicated it as equipment in ECC?
- Is it possible to replicate the numbering of equipment to individual objects?
Thaks a lot.

Hi,
1. You can replicate the functional location to CRM, but which is not standard, you need to do some enhancement.Since this functional location field does not exist in Individual object, so you need to develop and map it with ECC field using BADI enhancement.
2. Let us assume when you replicate Equipment "0001234" from ECC to CRM, In the CRM sytem an installed base will get created with some ID number under which an individual object will get created with number "0001234" corresponding to your equipment in ECC. If the equipment has any underlying structure i.e sub equipments (You understood it as pieces of equipment), corresponding individual objects will get created.
For every equipment download always there will be an installed base number get created under which all individual objects come.
3. The link is bidirectional, what ever changes you do in either of the systems it will get reflected in both the systems
4. Replication of Individual object ECC, i am not sure about this. This i will let you know. Because you always create an individual object as an installed base component in CRM. You can not create it seperately unless you register through ICSS.
5. Yes it is possible to replicate number of equpment as Individual onject number.
If you need any further clarification please reply.
<b>Reward points if it helps</b>
Murali

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Field 'material' in service master data and material requisition

Hello, all!
Could anybody say, what is the purpose of field 'material' in service master data ('other' tab) and why system after setting the object type in that tab to 1 'material' will never show service in search help?
This first question comes from the second problem: I thought that I can make a service group, containing materials and services (like routings in PP), so system will be able to make material requisition for a case in automatical manner.
But now I'm confused. It looks like material requisition can only be made manually throught NMM7.
Is there any abilities to make requisition in automatical manner?
Thanks a lot!
Edited by: Pavel Sidorov on Feb 15, 2008 4:30 PM

Hi Pavel,
ad1) we support the creating of services based on material consumptions via service rules. Users are able to activate services rules which generate services based on the material consumption per case. But we need two entities material and services. Service rules are running automatically and no further manual work is necessary.
You will find the Service rules via IMG -> Patient Billing -> Service Rules. Service Rule R24 is the relevant service rule to generate services based on matierial consumption.
ad2) The field object type is not been used in Patient Management. It is only used by our clinical partner solution i.s.h.med. I understand that this field is confusing and not very well documented. In Patient Management we use the service master only for "services". i.s.h.med uses the field "material" and "personel" (e.g. physicians time). But it has no relevance for Patient Management.
Best regards, Robert
Edited by: Robert Mathiowetz on Feb 28, 2008 2:51 PM

Service item with sub items ( service master data)

hi,
I needa to create a service which contains several individual services in the service master data. (CRM 4.0)
Can anyone tell me how to create these sub-items of a service product.
thanks .

Hi,
You can define the sub-items of the service using a relationship type "component ->- set" for the higher level service product.
Best Regards,
Anup

Creation of service master for the PM in Emigall

Hi Fritz,
Greetings,
I wanted to ask that can we ahead and use the Service master data loading process through Emigall.
and what are the step that we can use to avail that in Emigall.
Regards,
Robert.

Robert,
Please explain what exactly, for example, which business objects you want to create/migrate.
Kind regards,
Fritz
PS: what about the 1st thread you have opened today? Is it about the same topic?

Control over delivery in service master

Hi,
we have purchasing value key which is assigned in material master.the value set in this key help to control the over delivery in the PO. is it possible to restrict unlimited receipt for service PO.
Regards,
Anjali

Hi Anjali Kumari ;
I think that you do not want to maintain in service master data. Also , you can procure with or without service master, it is possible.
I recommend ;
1- Create a screen layout - required fields : delivery tolerances - tcode OMF4
2- Maintain EFB parameter , add this layout Z01 type. Assign it users.
3- After that this users create PO when they have to fill this area in po.
Regards.
M.Ozgur Unal

MM-SRV: Adopt Material Group from Service Master instead of default in SPRO

At my current client we are encountering a problem when creating requisitions for services. When the system was originally configured years ago, a default value for material group was entered in the IMG under:
Logistics > Materials Management > External Services Management > Source Determination and Default Values > For Client
Field is "Default material group at item level" (V_T165-MATKL)
Up to now this singular default value was fine because they only had one material group for services. They are now wanting to further stratify their services spend, so there are now several additional values for Material Group that can (and are) used among their service master records. Having a single default value for Material Group is resulting in incorrect reporting of spend per Material Group.
I removed the default value in the config node stated above, but now the problem is that when creating a requisition line for services (item category D) in ME51N, no value for Material Group comes in at all, resulting in an error because Material Group is a mandatory field. Making the field optional on the Field Selection Groups is not a valid solution, as they need Material Group for spend reporting.
What we really need is for the Material Group to be automatically copied over from the service master data, in the same manner that this takes place for the material group contained in a material master.
Is this possible?
Thanks in advance,
Jason

Hi,
Hi,
1) If service master is used in the PO item, then the system will take the
material group from the service master (AC01).
2) If no service master is maintained then the system will take the
material group from the table T023. To be able to change this material group on services level - if you want a different material group on services level, you must set the field ESLL-MATKL for visible in the table control settings, and the change of the service group must be carried out manually.
Please be advised that it is the standard behaviour that the material
group on service level is not updated automatically after you have
changed the material group on purchasing level. The material group on
service level must be adjusted manually.
3) By default for service lines the system will consider the material
group which is entered at the Item level.
Services can have different material groups, therefore you can change
the material group at service level. The material group in service line
can be different and always takes higher priority from the material
group at the item level.
Regards,
Edit

Process and master data

Hi Guru's
Any bady can explain IS Health Process and what are master data.
Pls Any bady can Explaine me.
SD : Sales Order , Delivery,Billing
MM ; Pur.Order , MIGO AND MIRO
Pls Explaine me like this.
Regards
Sriram

Hi,
in IS-health the master data consists of following
Master data includes:
Organizational Units
Building Units
Business Partner Data
Service Master Data
Catalogs
Clinical Work Station
while the processess are
Inpatient case - Admission, absence, transfer, Discharge
Outpatient case - Admission, Visit,appointment, end case
General case processing - Newborn
Patient Accounting
hope it helps.
anya

MM SRV - Service Master - AC01 and MM01

Hi All,
Please help in these questions regarding External Service Master management we create in AC01.
1.   Is this Service Material is anyway related to MM01 material or they are two completely different materials?
2.   What is common between MM01 Material and AC01 Service Material ?
3.   Is Service Material is used in SRM ? If yes, all of them or only some of them ?
+ An

Hi,
1. Material(used for material being procured) master and service master(used for services being procured) are two different master details in SAP.
2. service master records to be used while procuring services with item category D, and service master numbers to be entered at service line item level. Same like materials, details like unit, description, service groups, valuation claas needs to be maintained while creation of service master.
4. standard reports are available in SAP to track the services procured based on the service master number.
3 yes. service master data can be used in SRm, all of them can be used.

SRM service master replication

Dear all,
I am trying to replicate service master data from R/3 to SRM.
I executed the R3AS for the object SERVICE_MASTER, but getting the following error.
Hierarchy for service categories does not exist
Message no. COM_PRODUCT_API005
I excuted the object DNL_CUST_SRVMAS before that but the object never seems to get completed.
Pls can anybody suggest what is being missed.

Hi,
all basic settings are done on CRM middle ware are done, but not sure what is left.
Reason for error
In comm_hierarchy,
For Hierachy Id: R3PRODSTYP ,
Product subtype SRV_ is not assigned, I had executed the SMOGGEN, but still not appearing.
Because of this object DNL_CUST_SRVMAS doesnt get executed at all, end up in error in SMQ2.
Pls let me know what could be the reason.
Regards
Harish

MM SRV - AC01 - Service Master - Hierarchy Service Number

Hi All,
Please help in these questions regarding Hierarchy Service Number for External Service Master management we create in AC01. we can enter the other service master in this field and this creates the hierarchy of the Service.
1. How Hierarchy Service Number works?
2. Upto how many levels of this hierarchy goes?
3. Does the IDoc type SRVMAS contains this information ?
+ An

Hi,
1. Material(used for material being procured) master and service master(used for services being procured) are two different master details in SAP.
2. service master records to be used while procuring services with item category D, and service master numbers to be entered at service line item level. Same like materials, details like unit, description, service groups, valuation claas needs to be maintained while creation of service master.
4. standard reports are available in SAP to track the services procured based on the service master number.
3 yes. service master data can be used in SRm, all of them can be used.

Warranty Date field in the equipment master data

Hi everyone!
I wanted to display the warranty date field in the equipment master data (IE01). I have already made the configuration and added the additional tab and screen thru this path:
Plant Maintenance and Customer Service > Master Data in Plant Maintenance and Customer Service > Technical Objects > General Data > Set View Profile for Technical Objects
But still, the tab is not added and the warranty date field is not found in the "Define Field Selection for the Equipment Master Record". please help me with this. We need this data because we are not using serial numbering and warranty master data that's why a way to track the warranty date is thru this adjustment in the equipment master data screen.
Thank you very much.

Marlon,
Make sure that you have assigned this specific profile to the Equipment category of the associated equipment that you are creating under SPRO > PM> Master data> tech object > Equipment > Equip category.
Regards
Narasimhan

Service master with MDM

Dear All,
Please let me know how to configure service master in SAP MDM 7.1. What is the interface available from MDM to SAP ECC 6.0 i.e. how service master data will be picked from MDM while making service PR?
Regards
Amit

Hello Amit
I suppose are you told about SAP MDM 7.1 Web Service Enhancements?
you can find very helpfull article by that link:
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/a04e6281-b9d4-2b10-f1b3-ee7884e720c3
Regards
Kanstantsin Chernichenka

Master Data Services not available under shared feature while installing SQL server 2012

Hi,
I am trying to install Master Data Services but do not see the option to select MDS under the shared features when going through the SQL server 2012 installation. I have the SQL server 2012 SP1 (64 bit) install files. I have also installed SP2. I havent
found anything online about the issue.
Can someone please advise?
I have a screenshot of the installation screen which I will attach as soon as I am able to get my account verified. Thanks!

Hi Revees,
This might be a very naïve and also out of the original scope of the thread question.
We are thinking of going with the developer edition. We have 2/3 developers and some other testers and business users.
1) I understand that we need a developer license for each developer. But would we need a license for the business user. Can they have a sort of read access to the dbs?
2) If a developer has MSDN subscription, Would they need to purchase the license too assuming we purchase the developer edition of the software (and not download it using the MSDN subscription)?
Thanks for your assistance!

Open hub Services - How to extract the master data related to a object ?

Hi Gurus,
I am implementing OpenHub services for our project, it's on BW 3.5, I have the list of required fields with which I am creating an InfoSpoke. Now I am stuck in some the info objects which are having master data associated with it.
Example : Business partner(BP) data, when I map the 0BP infobjects in infospoke it's extracting the BP ID (ex: CT065316,CT068638 etc) in flat file but I want the BP name, address & telephone number as well, which are coming from master data table. But I am able to map only 0BP infobjects as a part of ODS/Cube.
Can any one tell me how to get the master data extracted in the flat file with associated info object???
Answers will be highly appreciated.
Regards,
Kironmoy Banerjee
Edited by: Kironmoy Banerjee on Oct 1, 2009 3:34 PM

Hi Kironmay
Please follow the below mentioned procedure to create a transformation. This is applicable for BW 3.5 as well.
- Enter your infospoke in the edit mode.
- On the Transformation tab set the indicator for the Infospoke with Transformation with BADI so that the infospoke is activated.
- This will take you to the Addin implementation/BADI builder.
- Enter the short text/description for the implementation. The implementation name is always the same as the technical name of the infospoke
- The implementation of the BADI is always filter dependant.
- In the properties tab of the infospoke enter your infospoke under the Filter specifications.
If you do not specify an InfoSpoke under Filter Specifications, then this implementation is valid for all InfoSpokes. This means that this is called up for all InfoSpokes during the extraction.
- Activate your class
- From your interface tab page, double click on the Transofrm Method and you will arrive in the class builder page
- Here you can enter the code
- To do a look up of the master data you have to write a code similar to the one I've given below. This is just an example for looking up material master.
IF FLT_VAL = 'Your infospoke'.
T_DATA_IN[] = I_T_DATA_IN[].
Select zstd_cost from /bi0/pmaterial into table T_return
For all entries in T_DATA_IN
WHERE material = T_DATA_IN-material.
...Continue with your code.
Append output from T_return to your output E_T_DATA_OUT
- Activate your method. Return to the BAdI builder. Return to your InfoSpoke.
I hope this helps.
Thanks.

Master Data Services Add-in for Excel Issue

I am trying to configure MDS in the Production server. I am running into isssues.
(I was able to do the whole process successfuly in my local system - Versions are same in the local and server - Only difference is local machine is windows 7 server is Windows 2008 R2)
I have installed SQL server 2012 Enterprise Version SP1. I am able to browse the MDS URL. User has got full permissions. When I try to access the MDS via Excel I get the below error.
Can any one help me please I have spent days on this withou any joy.
Error message
TITLE: Master Data Services Add-in for Excel
An error occurred while receiving the HTTP response to
http://MYIPADDRESS/mds/service/service.svc/bhb. This could be due to the service endpoint binding not using the HTTP protocol. This could also be due to an HTTP request context being aborted by the server (possibly due to the service shutting down). See
server logs for more details.
ADDITIONAL INFORMATION:
The underlying connection was closed: An unexpected error occurred on a receive. (System)
Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. (System)
An existing connection was forcibly closed by the remote host (System)
BUTTONS:
OK
Bn

I have finally found a solution for this problem! Every time I opened Excel (unless I ran as administrator) I would have to activate the MDS add-in; this was time-consuming and annoying. It seems like there was no solution posted online anywhere! Well
after much aggravation, I have finally found a solution:
Fixing the Microsoft MDS Excel Add-In so it Stays Enabled
Press the Start button (Windows button)
In the search bar type “REGEDIT”
Open regedit.exe
A pop-up will ask permission for the Registry Editor to make changes to the computer, select Yes.
In the Registry Editor expand HKEY_CURRENT_USER
In the HKEY_CURRENT_USER folder, expand in the following order: Software -> Microsoft -> Office -> Excel -> Addins
Select Microsoft.MasterDataServices.ExcelAddIn
Double-click on LoadBehavior in the right panel
In the Edit Value popup, change the value to
Press OK
Exit the Registry Editor
The excel add-in should now be active anytime you open Excel. If multiple errors occur while using the add-in, the Load Behavior may change back to 0. If that occurs simply follow these steps so the add-in will be active when Excel starts up.
I hope this helps some of you avoid the long hours of trying to find a solution to this silly problem.
Cheers!
Tony

Service Master Data

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