Service material to be returned

I have a sale oredr with BOM material in which one of the component is a service material. Now after billing when i try to do returns referring to the billing doc , the the service material alone is not getting copied to the returns order. It gives the message material not determined pls help. have done all the settings still it doesnt work

Hi,
I assume that Service material must be involved for the installation cost tracking.
Please verify the business rules.
As per Standard practice Service once performed canu2019t be me returned like a physical material and hence the cost involved as expense to the customer.
If at all you want that cost should also be considered then I would like to suggest try using the non Stock material instead of service material in your BOB and keep this service material as Free of cost material with the material that u are selling to create the service order further to track the Service operations.
Hope this will help you resolve or at least a hint to lead the resolution.
Do share if you find any alternative solution for the same.
Thank You.
RB

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