Service Module Problem -- Please Help!

Greetings,
I simply cannot get iTunes to recognize my iPod. I am running iTunes 7.1.1 and Windows XP. I have tried every suggestion at the Apple website, and nothing works. Instead I get the message "IPod Service Module has encountered a problem and needs to close." I have even gone so far as to uninstall 7.1.1 and reinstall 6.0.5, and that didn't work either.
Going through this and other forums, the only suggestion I have seen that I haven't tried is reinstalling Windows. That seems like an extreme measure, and I would rather try something less drastic.
If any Apple employees are reading this, I love my iPod. It's a great toy. But, this is an extremely frustrating problem, and I know I'm not the only one who's had it. Can you guys possibly fix this issue(s) in the next iTunes release?
Thanks for any and all help,
Jason
5th generation IPod -- 55G Windows XP

we'll get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

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Hi
You should make a mapping for the service sapmsPRD in your /etc/services file (On Windows: C:WINDOWSSYSTEM32DRIVERSETCservices). If your instance number is 00 you will have to add the following entry:
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Good luck!
René van Es

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