Service Module u2013 Data Ownership

Hi Experts
A company has got multiple business division. These divisions provide u201CServiceu201D to the products sold by their respective Department. Individual division donu2019t want the other department to see or view their work details as they are independent of each other. Hence Data ownership is required for this module.
Rgds,
AKC

Hi Sridhar,
There are 12 different divisions, each independent of each other exclusively for providing service to clients once an item is sold. The users require that other department do not access their calls, contracts, activities etc. How to assign data ownership now.
Kalli

Similar Messages

XML Publisher with Service Module - Service Request Reports -- URGENT

Hi all ... any pointers/help/guidance with the problem listed below would be much appreciated.
I'm working in the context of the Oracle Service Module & Service Request Reports.
I'm required to configure the XML Publisher Responsibility seeded functionality with the service module reports.
Listed below are the two reporting requirements that I'm considering , corresponding to the following seeded XMLP Responsibility seeded components:
(I'm quoting an extract from the Oracle TeleService Implementation & User Guide here).
Detailed Report
Data Definition: Service Request Detail Definition (CS_SR_DETAIL_DEF)
Corresponding Template: Service Request Detail Report Template (CS_SR_DETAIL_TMP.en)
Template Description: Includes all of the available service request attributes including charges, the two descriptive flexfields, and extensible attributes.
Summary Report
Data Definition: Service Request Summary Definition (CS_SR_SUMMARY_DEF)
Corresponding Template: Service Request Summary Report Template (CS_SR_SUMMARY_TMP_en)
Template Description: Includes a subset of the detailed report attributes including the same charges information as the detailed report.
When I log into the EBS >> XML Publisher Administrator Responsibility >> Service Application ... I find these seeded XMLP components, together with the preview data, downloadable templates & sample output.
The question is:
Where (responsibility/application/navigation/etc.) do I find the seeded EBS Service Reports to provide the expected XML input to the seeded XMLP Service Request Data Definitions & Templates????
Notes ...
I have found the following two reports, under the Service Application in EBS, set their output type to XML and viewed the output of the submitted request:
- Service Request Detail Report
- Service Request Summary Report
... but each of these two reports produce XML output of a different data model/structure to that expected by each of the corresponding seeded XMLP data-definitions/templates.
Additionally, I cannot find any corresponding concurrent program definitions on the system with the same SHORT-NAME/CODE as the seeded XMLP data definitions themselves i.e. CS_SR_DETAIL_DEF and CS_SR_SUMMARY_DEF.
Are the necessary reports not actually seeded within EBS? Do the seeded XMLP data definitions & templates require development of new Concurrent Programs from scratch to access the database tables and provide the necessary data/input, or am I missing something here??

I am sure you found a solution to your problem. If not, to give a pointer to this issue, I guess these reports are gererated right from the service request screen and this definition is used there.This report can be generated from several places based on where you are within SR scree.
Thanks
Nagamohan

How to configure link between 2921 and SM-D-ES3G-48-P EtherSwitch Service Module

hi,
I can't do that like the procedure given by Cisco.
http://www.cisco.com/en/US/partner/docs/routers/access/interfaces/software/feature/guide/eesm_sw.html#wp1942894
Cisco Procedure :
interface gi10/0
ip address x.x.x.x x.x.x.x
service-module gigabitethernet 1/0 session
My result :
R2921-8CPITR-1(config)#int gi 1/1
R2921-8CPITR-1(config-if)#ip address 2.2.2.2 255.255.255.192
% IP addresses may not be configured on L2 links.
R2921-8CPITR-1(config-if)
R2921-8CPITR-1(config)#interface gigabitEthernet 1/1.1 ?
% Unrecognized command
R2921-8CPITR-1(config)#interface gigabitEthernet 1/1 ?
<cr>
R2921-8CPITR-1(config)#
the session is not possible also ?
R2921-8CPITR-1#service-module gigabitEthernet 1/1 sess
 ^
% Invalid input detected at '^' marker.
R2921-8CPITR-1#
The routeur said that it's not a L3 port, so how to configure it to allow communication between the 2921 and the card ?
Is there a bug with that version I'm in 15.1(4)M4 ????
R2921-8CPITR-1#sh ver
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(4)M4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 20-Mar-12 18:57 by prod_rel_team
ROM: System Bootstrap, Version 15.0(1r)M15, RELEASE SOFTWARE (fc1)
R2921-8CPITR-1 uptime is 19 hours, 21 minutes
System returned to ROM by power-on
System restarted at 16:00:45 GAB Fri Sep 14 2012
System image file is "flash0:c2900-universalk9-mz.SPA.151-4.M4.bin"
Last reload type: Normal Reload
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
Cisco CISCO2921/K9 (revision 1.0) with 479232K/45056K bytes of memory.
Processor board ID FGL1618119E
6 Gigabit Ethernet interfaces
2 terminal lines
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
250880K bytes of ATA System CompactFlash 0 (Read/Write)
License Info:
License UDI:
Device# PID SN
*0 CISCO2921/K9 FGL1618119E
Technology Package License Information for Module:'c2900'
Technology Technology-package Technology-package
 Current Type Next reboot
ipbase ipbasek9 Permanent ipbasek9
security None None None
uc None None None
data None None None
Configuration register is 0x2102
R2921-8CPITR-1#

Same issue here.
I just waited a few minutes and the interface went down and back up, this time it was a L3 interface.
My guess is that it was booting the switch module IOS, and it detected it until it was fully booted:
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to down
Apr 11 05:26:52.091: %LINK-3-UPDOWN: Interface GigabitEthernet1/0, changed state to up
Apr 11 05:26:52.795: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/2, changed state to down
Apr 11 05:26:53.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to up
Apr 11 05:27:46.895: %LINK-5-CHANGED: Interface Embedded-Service-Engine0/0, changed state to administratively down
Apr 11 05:27:46.895: %LINK-5-CHANGED: Interface GigabitEthernet0/0, changed state to administratively down
Apr 11 05:27:46.947: %LINK-5-CHANGED: Interface GigabitEthernet0/1, changed state to administratively down
Apr 11 05:27:47.031: %LINK-5-CHANGED: Interface GigabitEthernet0/2, changed state to administratively down
Apr 11 05:27:47.083: %LINK-5-CHANGED: Interface GigabitEthernet1/0, changed state to administratively down
Apr 11 05:27:47.895: %LINEPROTO-5-UPDOWN: Line protocol on Interface Embedded-Service-Engine0/0, changed state to down
Apr 11 05:27:48.083: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to down
Apr 11 05:27:49.283: %IP-5-WEBINST_KILL: Terminating DNS process
Apr 11 05:27:52.499: %LINK-3-UPDOWN: Interface GigabitEthernet1/1, changed state to up
Apr 11 05:27:53.087: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2951 Software (C2951-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 04-Sep-12 16:50 by prod_rel_team
Apr 11 05:27:53.255: %SNMP-5-COLDSTART: SNMP agent on host Router is undergoing a cold start
Apr 11 05:27:53.499: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to up
Apr 11 05:28:21.435: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up
Apr 11 05:29:22.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to down
Apr 11 05:29:22.095: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
Router>en
Router#sh ip int brief
Interface IP-Address OK? Method Status Protocol
Embedded-Service-Engine0/0 unassigned YES unset administratively down down
GigabitEthernet0/0 unassigned YES unset administratively down down
GigabitEthernet0/1 unassigned YES unset administratively down down
GigabitEthernet0/2 unassigned YES unset administratively down down
GigabitEthernet1/0 unassigned YES unset administratively down down
GigabitEthernet1/1 unassigned YES unset up down
Vlan1 unassigned YES unset down down
Router#
Apr 11 05:29:46.106: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/1, changed state to upconf t
Enter configuration commands, one per line. End with CNTL/Z.
Router(config)#int g1/0
Router(config-if)#ip add 1.1.1.1 255.255.255.0
Router(config-if)#no shut
Router(config-if)#
Apr 11 05:30:09.046: %LINK-3-UPDOWN: Interface GigabitEthernet1/0, changed state to up
Apr 11 05:30:10.046: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to up
Router(config-if)#end

Service Module - Contract Template

Hello Experts,

We plan to implement service module in our SBO8.8 (pl6). I've been reading subjects about it for several weeks and do some testing. We've been using SBO almost about 1.5 years and trying to utilize its capabilities from time to time.

Our requirements for Service Module consist of 2 scenarios,

- Serial numbered items.
Create contract templates with "serial number" contract type.
Set automatic creation in General settings for customer equipment card (CEC).
Assigned to item in item master data.
Whenever delivery or A/R invoice made, CEC made automatically "per serial number" bassis,
while Service contract also automatically made in "per delivery/AR invoice" basis.

The questions I still wonder are,
1. In which part of the setup tells SBO to create Service contract automatically?
The reason I asked is, what happened if there are 2 differenct contract template? one based on serial number, and the other one
based on customer. When I got to choose which Contract Template to use?
This would be the same with how can I choose contract template in Item Master Data general tab when I want to assign
contract template based on Customer/Items Group contract type?

2. When the customer make a complain, and the item needs to be send back for repair. How can I received this item without
using the Return/AP credit memo windows? 
The reason is, the item has been sold to distributor, distributor sold to dealer, and
then dealer sold to end user. While the end prices in between are beyond our control, we do not know what amount to put on
return/AP credit memo form. Is there a way we could just received it without involving journal entry (the amount)? and after repair, delivery it back to customer.

3. Item A sold to Customer A, item B sold to Customer B. Then in reality, Customer A sold item A to Customer B. In our database, both CEC and Service Contract for item A will be under customer A. When customer B calls to make service call, how do we choose
that item serial number (being sold to customer A) for the service being made for Customer B?
I tried to choose the serial number first on the servic call windows to bring that specific items, apparently Customer A automatically
filled in the customer field. If I tried to change the customer, the serial number field will be gone and can only be updated by
items belongs to Customer A.

- The second scenario would be how to give service contract to customer whom items they bought mosly are managed by batch.
It almost the same with question #1 above. When do we got to choose to link a service contract to 'specific' customer that we
want to provide service warranty? So when delivery/AR being made, all items inside it reflect the service contract we want.

Seems like I stil have a lot to learn the advantages and limitation for this service module before implementing in our production database. Hope to hear any advices and feedback.

Thank you,
Peter
Edited by: Peter Widjaja on May 14, 2010 10:10 AM

roadman18,
This article should cover the issue you are experiencing. Give the steps outlined under the light patern a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Service Module !!

Hello Experts,
how do you rate the service module in SBO, i have one problem as my work is in distributed environment, i have got technicians who are on the field all the time with few equipments. They come office once in a while.
I would like to manage their Scheduler and time Sheets in SBO which further can be incorporated to their payroll.
I am looking for this kind of a Solution.. can any body suggest how to handle it ????
All hrs get posted to SAP
- Productive hrs to sales orders (hidden line)
- Productive hrs to service calls or job numbers (when these get invoiced we need the lab hrs hidden as above)
- Non productive hrs to zero value sales orders/invoices (one per engineer) for weekly invoicing and onward analysis
If there was a front end it would need to post all these hrs to SAP and send a report of the hrs (in summary form) to the payroll clerk for onward payment of wages
Reporting then needs to be as follows
- Productive hrs via sales orders u2013 Standard SAP Gross Profit reporting
- Productive hrs to service call/job number u2013 When these are invoiced will the costs come forward and can they be reported on
- Productive hrs to sales orders and/or jobs not yet invoiced u2013 How can this be reported on???????
- Non productive hrs u2013 Book them to sales orders and report in the same manner
- Can we report on outstanding orders (SOP) not ALL orders
Please help !!

Hi,
thanks for the valuable suggestions, i have evaluated Enprise but thats going to be addition expense and support cost.
i just want to explore one possibility... please help
Can i just import excel sheet of time sheet from all the various technicians ??
Is there any template or utility by which i can sync with MS-Excel ??
please reply

Query for non turn customer report in service module(Add-on)

Hi,
I want create query for non turn customer report, that mean the customer who are not come for last 6 months to our service workshop in service module(Add-on). this is a scenario.
SELECT T1.U_CardDate, T1.U_JCardNo,T1.U_TypeSrv,T2.U_VehReg,T2.U_PurchDt, T2.U_VehDesc, T2.U_VehModel, T1.U_KmsRead, T1.U_BPCode, T0.CardName, T0.AddrType , T0.Building,T0.Block, T0.Address,T0.City,T0.ZipCode, T0.State1,T0.MailBuildi,T0.MailBlock, T0.MailAddres, T0.MailZipCod, T0.MailCity, T0.State2 ,T0.MailAddrTy, T0.Phone1, T0.Phone2, T0.Cellular FROM [dbo].[OCRD] T0 INNER JOIN [dbo].[@ALD_JOBCARD] T1 ON T0.CardCode = T1.U_BPCode INNER JOIN [dbo].[@ALD_VEHMAST] T2 ON T1.U_BPCode = T2.U_BPCode WHERE T1.U_CardDate BETWEEN [%0] AND [%1] ORDER BY T1.U_CardDate.
this query is get all customer data who are not come to service workshop for last 6 month. i want to filter data who are not come last 6 months this year. kindly assist me
thank you.

Check this:
SELECT Max(T1.U_CardDate) 'Lase Serve Date', T1.U_JCardNo,T1.U_TypeSrv,T2.U_VehReg,Max(T2.U_PurchDt) 'Last Purchase', T2.U_VehDesc, T2.U_VehModel, T1.U_KmsRead, T1.U_BPCode, T0.CardName, T0.AddrType, T0.Building,T0.Block, T0.Address,T0.City,T0.ZipCode, T0.State1,T0.MailBuildi,T0.MailBlock, T0.MailAddres, T0.MailZipCod, T0.MailCity, T0.State2 ,T0.MailAddrTy, T0.Phone1, T0.Phone2, T0.Cellular
FROM [dbo].[OCRD] T0
INNER JOIN [dbo].[@ALD_JOBCARD] T1 ON T0.CardCode = T1.U_BPCode
INNER JOIN [dbo].[@ALD_VEHMAST] T2 ON T1.U_BPCode = T2.U_BPCode
WHERE T1.U_BPCode NOT IN
(SELECT DISTINCT U_BPCode FROM dbo.[@ALD_JOBCARD] WHERE DateDiff(DD,U_CardDate,GetDate()) < 183)
Group By T1.U_JCardNo,T1.U_TypeSrv,T2.U_VehReg,T2.U_VehDesc, T2.U_VehModel, T1.U_KmsRead, T1.U_BPCode, T0.CardName, T0.AddrType, T0.Building,T0.Block, T0.Address,T0.City,T0.ZipCode, T0.State1,T0.MailBuildi,T0.MailBlock, T0.MailAddres, T0.MailZipCod, T0.MailCity, T0.State2 ,T0.MailAddrTy, T0.Phone1, T0.Phone2, T0.Cellular
ORDER BY T1.U_CardDate

DB Connection in Oracle Self Service Modules

Hi,
I have one question about oracle Self Service modules.
I am using Oracle Ebusiness Suite 11.5.10 on Oracle 10g database.
What database user it connects to when we login to Oracle Apps Self service modules?
Assuming that its 'APPS' db user, can I change this db user to some other user ?
We are planning to archive and purge the workflow tables to another database and want to access that
data using db link.
So, we want to access archived data stored in other database using the db link.
Can somebody explain me how to achieve this?
Thanks,
DR

What database user it connects to when we login to Oracle Apps Self service modules?Apps user.
Assuming that its 'APPS' db user, can I change this db user to some other user ? You cannot change this user as it is not easy to do that, plus you would lose support (unless you have your own custom module).
We are planning to archive and purge the workflow tables to another database and want to access that data using db link.
So, we want to access archived data stored in other database using the db link.
Can somebody explain me how to achieve this?Is it OK for you to create a user like Apps user with read only privileges? If yes, have a look at the following link:
Apps - Read Only Schema in Oracle APPS 11i
http://oracle.anilpassi.com/read-only-schema-in-oracle-apps-11i.html

Service-module g2/0 session access fails

I did not add a vty/telnet password when I initially configured my NME-X-23ES-1G switch in my 3825 router. Now, of course I can not telnet to the switch, but the session access fails as well. How do I recover this?
Config in 3825:
interface GigabitEthernet2/0
ip address 106.40.x.x.255.255.0
Attempt to access switch module:
3825_Router2#service-module g2/0 sess
Trying 106.40.77.254, 2130 ...
% Connection refused by remote host

The default configuration for Cisco EtherSwitch service modules allows an end user to recover from a lost password. The password recovery disable feature allows the system administrator to protect access to the switch password by disabling part of this functionality and allowing the user to interrupt the boot process only by agreeing to set the system back to the default configuration. With password recovery disabled, the user can still interrupt the boot process and change the password, but the configuration file (config.text) and the VLAN database file (vlan.dat) are deleted.
The following document shows how to recover from a lost or forgotten password.
http://www.cisco.com/en/US/products/hw/modules/ps2797/products_feature_guide09186a0080415bae.html#wp1776357

To calculate Service as on date

Hi,
 I want to calculate the service as on date.
Employee No Employee Name Date of joining Service as on date
1000 XXXXXXX 01.06.2004 5 Years 3 months
2000 yyyyyyyyyyyyy 01.08.2008 1 year 1 month
Is there any function module.
can you help me.
Regards,
K.Karthikeyan.
Edited by: Karthikeyan Krishnan on Sep 8, 2009 5:31 PM

In your case just pass the employee join date and current date.
I think this is what you want
data:wa_output type PSEN_DURATION_DEC.
CALL FUNCTION 'HR_SEN_CRULE_0100_DURATION'
EXPORTING
 id_begda = dat1 "service join data
 id_endda = sy-datum "current date
IMPORTING
 ES_DURATION = wa_output
EXCEPTIONS
 CONVERSION_NOT_SPECIFIED = 1
 CONVERSION_NOT_POSSIBLE = 2
 OTHERS = 3
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
 WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
else.
write:/ 'Years', wa_output-CALYY DECIMALS 0,
 / 'Months',wa_output-CALMM DECIMALS 0,
 /'Days', wa_output-CALDD DECIMALS 0.
ENDIF.
Edited by: Keshu Thekkillam on Sep 8, 2009 5:42 PM

I am new to Service module,can anybody give the over view of service module

I am new to Service module,can anybody give the over view of service module including base table and Relation ship with other Oracle Application module.

Hello Les,
Think that you want to buy television or computer and how will you proceed for that.
1. Material Requirement : Your family will ask you that they need television so that is material requirement from the users (family), they will also give additional information like what is the size of TV, which brand etc
2. Quotation (Inquiry) : now you have requirement that you need one TV so you will looking for different vendors i.e. Phillips, Sharp, AIWA, Deawood and ask them to give the prices and other terms (free shipping, service after sales ) for TV
3. Quotation comparision : Once you get the price from all your supplier, you will make comparision on price and other terms also you can negotiate the price with vendor asking for discounts, free door delivery
4. Vendor Selection: Based on your negotiation you will identify the best deal and place order to that vendor.
5. Purchase order : You will place order to vendor asking for material (TV), for certain price on particular date at particular location (you home).
6. Goods Receipt : Once vendor delivers TV then you will receive the material at your location
7. Invoice receipt: Vendor will send the invoice with that delivery and you will check the price and make the payment to vendor,
I hope this will help you to under stand the concept of Procurment cylce.
More details you can get it from the link which I provided.
Regards
Arif Mansuri

Service module placement and the L2 adjacency problem

I'd be very interested to hear others opinions on this. You have a datacenter environment with L2 boundaries at end of row aggregators, then L3 back to the core and edge. You have 6500 service module switches hanging off the core housing ACE and FWSM modules. You want to offer firewalling and load-balancing services to servers around the datacenter.
What is the current best practice ways of resolving the L2 adjacency requirement that the firewalling and load-balancing services impose? L2TPv3? EoMPLS? Any relevant advice, deployment examples, whitepapers etc would be much appreciated!
Thanks for any replies,
George

George
You could i suppose look to use L2TPv3 if your switches support it or EoMPLS but to my mind this is actually using a band aid to fix a problem that shouldn't be there.
We too struggled in our data centres with this setup but remember you only need L2 adjacency if you are running the FWSM in transparent mode or the ACE in bridged mode.
If you are then the cleanest solutions are either
1) redesign core connections to L2
2) deploy 6500 switches in the distribution layer. I say distribution layer because it's not clear from your description what your topology actually is but i'm assuming L2 access to distro and then L3 distro to core and the core switches are the 6500 switches.
Personally i always use the routed L3 approach where possible for fast failover and no STP and in the campus environment it works really well.
However L3 from the access-layer to the distro in the data centre is very limiting and you often come across problems such as the one you are facing.
Now again it does depend on your topology but assuming the issue is your core is L3 connected and you need L2 adjacency with your distro to offer servers i would look to deploy 6500 switches in the distro layer with the service modules in them.
If i have misunderstood please come back with more details.
Jon

The i pod module for data transfer

Recently i put i pod into enable disk use function so i could use the i pod for data transfer i went into MY computer then located the i pod service module i went to put it onto my desktop but it said module is being used by another program but it isnt atall. When i put in data like my spreadsheets onto the module dragging them it doesnt appear on the i pod module in the i tunes why is that? What do i have to do to make sure i can see that the data is recieved onto the i pod thanks mr roberts

Hi,
Retrieve data file from presentation server(Upload from PC)
DATA: i_file like rlgrap-filename value '/usr/sap/tmp/file.txt'.
DATA: begin of it_datatab occurs 0,
row(500) type c,
end of it_datatab.
CALL FUNCTION 'GUI_UPLOAD'
 EXPORTING
 filename = i_file
 filetype = 'ASC'
 TABLES
 data_tab = it_datatab "ITBL_IN_RECORD[]
 EXCEPTIONS
 file_open_error = 1
 OTHERS = 2.
Pls reward points.
Regards,
Ameet

Script to close old service requests from date X backwards

Running 12.1.3
We have a bunch of service requests that are old and need to be closed. Most are from 2005 back. There are around 1600 of them I would like to close but doing it by hand it not really an option.
Is there a script I can run to close everything older than date X on a one time basis to clear these old ones up?
Thanks!

Please see these docs.
How to Bulk Purge Attachments from Service Requests? [ID 567204.1]
Service Requests: Archive/Purge Enhancement Requests [ID 431321.1]
FAQ: CRM Teleservice and Service Requests [ID 743032.1]
How to Purge Archive Programs for Service Modules [ID 1379645.1]
R12.1.3 Performance Issue with 'Service Request Data Purge' Program [ID 1281517.1]
What Tables Are Affected By "Service Request Data Purge" Concurrent Program? [ID 1450918.1]
Thanks,
Hussein

Workflow of Service module

Hi
According to my client requirement two things are needed in service module:
1. Free Service (after sales)
2. Paid Service.
Please explain the workflow of service.
How this can be managed in service module?
tHANKS

Hi Malhotra,
Creation of Warrenty Template
Administratio->Service->Contract Template
In that Contract template fill the necessary field like
1.Name(Ex : 24 Months,12Months etc..)
2.Type
3.Duration etc..
Link the Contract Template in Item Master Data
1. In Item Master Data->General Tab->Choose Manage Item by Serial Number
2. In Item Mastr Data->General Tab->Link the Warrenty Templates.
*Close the thread if issue solved.
Regards
Jambulingam.P

Service Module Problem -- Please Help!

Greetings,
I simply cannot get iTunes to recognize my iPod. I am running iTunes 7.1.1 and Windows XP. I have tried every suggestion at the Apple website, and nothing works. Instead I get the message "IPod Service Module has encountered a problem and needs to close." I have even gone so far as to uninstall 7.1.1 and reinstall 6.0.5, and that didn't work either.
Going through this and other forums, the only suggestion I have seen that I haven't tried is reinstalling Windows. That seems like an extreme measure, and I would rather try something less drastic.
If any Apple employees are reading this, I love my iPod. It's a great toy. But, this is an extremely frustrating problem, and I know I'm not the only one who's had it. Can you guys possibly fix this issue(s) in the next iTunes release?
Thanks for any and all help,
Jason
5th generation IPod -- 55G Windows XP

we'll get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Service Module u2013 Data Ownership

Similar Messages

Maybe you are looking for