Service monitor in WebClient UI

Hi Dudes,
I've been installed CRM 7.0 sp3, and in its release notes, it says:
"As of SAP CRM 7.0 SP03, a service monitor is available in the WebClient UI for monitoring the processing status of service transactions."
Since I cannot find it anywhere, I was wondering if someone could help me or has worked with this version before and knows where the link to the monitor is.
thank you in advance and have a nive day
Pablo

Hi Betty,
I'm logging with SERVICEPRO, but all i can't find the Service Monitor anywhere.
can you tell me which logical link the service monitor has?
thank you in advance.
regards
Pablo

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Adding Search Criteria to the Service Monitor

I am attempting to add the Code and Code Group fields as search criteria to the Service Monitor in CRM 7's IC Webclient. I would appreciate any tips on how to accomplish this task, any feedback is appreciated.
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View=ServiceOrderSP
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Global Service Monitor (GSM) Config

Hello all, I have recently configured GSM with the external monitoring services being in the U.S.
When I look at the monitor - Authoring>MP Objects>Monitors>Multi-URL Template (*Monitor Name*) it shows enabled is set to true.
However when I look at - Monitoring>Monitoring>Application Monitoring>Web Application Availability Monitoring>Web Application Status - The monitor does not have a check mark next to it.
When I look at - Monitoring>Monitoring>Application Monitoring>Web Application Availability Monitoring>Test State - none of the five external servers are checked and they all say "Not Monitored"
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Matt

Hi,
Would you please restart the health service on the external servers. And we may try to flush health service state and caches for those server.
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http://scug.be/christopher/2013/07/11/system-center-global-service-monitor-installation-step-by-step/
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Regards, Yan Li

Having Issue with Service Monitor Report when using Oracle DB

Hi,
I set up Oracle XE to store monitoring and message data for Service Monitor. I configured the Database Connection in Policy Studio, and deployed the configuration. When starting the Service Monitor, I got "There are no reporting nodes configured." error.
Here is the detailed message:
INFO 27/Jan/2012:13:13:54.155 [ed46fa00] thread set netsvc threadpool drained
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INFO 27/Jan/2012:13:14:03.016 [911baa00] Storing metrics in database disabled
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INFO 27/Jan/2012:13:14:03.785 [911baa00] keypairs configured
INFO 27/Jan/2012:13:14:03.791 [911baa00] Initializing server
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INFO 27/Jan/2012:13:14:13.206 [911baa00] TCP interface
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INFO 27/Jan/2012:13:14:13.206 [911baa00] listen on address 0.0.0.0/8040
It looks like the repConfig.xml file needs to be updated. If so, what elements? Anything else i am missing?

You need to add a Gateway node the service monitor.
To do this browse to http://HOST:8040/
Using the default port, you can connect to the Service Monitor interface in a browser, where HOST points to the IP address or hostname of the machine on which Service Monitor is installed.
Right mouse click and add the Gateway node.

URGENT: Changing status at Header level in Service Ticket in Webclient

Hi All
Please reply ASAP.......
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Thanks Bhanu,
I solved my problem with your answer.
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Issue in Global Services Monitor GSM

Dear all,
I'm facing a problem in Global Services Monitor.
The Resources pool contains 4 Management Servers; 2 old and 2 recently installed.
The GSM was installed and was working normally on the old Management Servers.
But, after increasing the number of management servers to be 4 instead of two, the problem appeared.
The GSM is firing alerts on the new MS's and their state are critical (old 2 servers are healthy).
The alert description is as below:
Global Service Monitor Modules: Failed to discover Global Service Monitor locations.
Failure step: 'Couldn't get the ACS endpoint from discovery service. SubscriptionId: 'a6846da0-e5d7-4bea-ab13-836d89364b60', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/''
Message: 'Could not establish trust relationship for the SSL/TLS secure channel with authority 'gsm-prod.systemcenter.microsoft.com'.'
Details: 'System.ServiceModel.Security.SecurityNegotiationException: Could not establish trust relationship for the SSL/TLS secure channel with authority 'gsm-prod.systemcenter.microsoft.com'. ---> System.Net.WebException: The underlying connection was closed:
Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.ConnectStream.WriteHeaders(Boolean async)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.IDiscovery.GetEndpoints(String subscriptionId)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.<>c__DisplayClass1.<DiscoverAcsEndpoint>b__0(IDiscovery service)
at Microsoft.SystemCenter.Cloud.SharedLibrary.RestCallHelper.ExecuteRestCall[TContract](Uri endpointUri, WebProxy webProxy, String accessToken, RestMethod`1 method)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.DiscoverAcsEndpoint(String subscriptionId, Uri outsideInServiceBaseUri, WebProxy proxy)
at Microsoft.SystemCenter.Cloud.OutsideInUnitModule.DiscoveryWriteActionModule.Execute()'
Any clue?
Regards,
Khaled A. Hamad

Hi
Is there any requirement to install the Microsoft Root Certificate on the server where SCOM console is working? Shall I need to purchase Windows Azure Subscription also for GSM? Please let me know.
The scenario is - I have one SCOM server (Including all the server roles on the single server) and other server where VMM server and SCOM console is installed. I have installed GSM Management Packs on the SCOM server and configured one Web Availability Monitor
to be monitored from external servers (e.g. Chicago).
I am getting the below error:-
Log Name: Operations Manager
Source: Health Service Modules Ex
Date: 9/11/2014 7:14:26 PM
Event ID: 10001
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: SCOMCLOUD.abc.in
Description:
Global Service Monitor Modules: Failed step: 'Couldn't get the ACS endpoint from discovery service. SubscriptionId: '1f156904-532e-416f-b570-1141438392a3', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/''. Diagnostic context: RequestId
= '0fe72d85-989c-4c1b-89c1-1f4b641c1578', New ConfigHash = '65afc4b6-c18d-5e68-56d3-482e2db1851a', '1' tests, Last ConfigHash = '00000000-0000-0000-0000-000000000000'. Exception: 'There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints
that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'
One or more workflows were affected by this.
Workflow name: Microsoft.SystemCenter.Omonline.OutsideIn.Discovery.ConfigUploaderRule
Instance name: Global Service Monitor
Instance ID: {298CB0DA-4453-EFD2-A7AC-C2E8F2F7100D}
Management group: SCOMGROUP
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Health Service Modules Ex" />
<EventID Qualifiers="0">10001</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-11T13:44:26.000000000Z" />
<EventRecordID>149790</EventRecordID>
<Channel>Operations Manager</Channel>
<Computer>SCOMCLOUD.abc.in</Computer>
<Security />
</System>
<EventData>
<Data>SCOMGROUP</Data>
<Data>Microsoft.SystemCenter.Omonline.OutsideIn.Discovery.ConfigUploaderRule</Data>
<Data>Global Service Monitor</Data>
<Data>{298CB0DA-4453-EFD2-A7AC-C2E8F2F7100D}</Data>
<Data>Failed step: 'Couldn't get the ACS endpoint from discovery service. SubscriptionId: '1f156904-532e-416f-b570-1141438392a3', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/''. Diagnostic context: RequestId = '0fe72d85-989c-4c1b-89c1-1f4b641c1578',
New ConfigHash = '65afc4b6-c18d-5e68-56d3-482e2db1851a', '1' tests, Last ConfigHash = '00000000-0000-0000-0000-000000000000'. Exception: 'There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints
that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'</Data>
<Data>Global Service Monitor Modules</Data>
<Data>Couldn't get the ACS endpoint from discovery service. SubscriptionId: '1f156904-532e-416f-b570-1141438392a3', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/'</Data>
<Data>RequestId = '0fe72d85-989c-4c1b-89c1-1f4b641c1578', New ConfigHash = '65afc4b6-c18d-5e68-56d3-482e2db1851a', '1' tests, Last ConfigHash = '00000000-0000-0000-0000-000000000000'</Data>
<Data>There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints that could accept the message. This is often caused by an incorrect address or SOAP action.
See InnerException, if present, for more details.</Data>
<Data>System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints that could accept the message. This is often
caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote name could not be resolved: 'gsm-prod.systemcenter.microsoft.com'
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.IDiscovery.GetEndpoints(String subscriptionId)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.<>c__DisplayClass1.<DiscoverAcsEndpoint>b__0(IDiscovery service)
at Microsoft.SystemCenter.Cloud.SharedLibrary.RestCallHelper.ExecuteRestCall[TContract](Uri endpointUri, WebProxy webProxy, String accessToken, RestMethod`1 method)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.DiscoverAcsEndpoint(String subscriptionId, Uri outsideInServiceBaseUri, WebProxy proxy)
at Microsoft.SystemCenter.Cloud.OutsideInUnitModule.ConfigUploaderWriteActionModule.Execute()</Data>
</EventData>
</Event>
Any HELP would be really Appreciated.
Thanks in advance.
Abhinav | MCTS-Server Virtualization

Service monitoring is not showing all the services when i create a service monitor under Management pack templates.

Hi All,
I am using SCOM 2007 R2 CU4 in my environment. I want to do a service monitoring on specific agents. When i try creating this service monitor which comes under the Management pack template when i select the service which i want to monitor it does not
show all the services in the drop down.
For example - I have Windows audio service which is present on the machine, But it is not showing in the service list.
So from the services stating from "W" i see only 5 in SCOM and in services.msc in the Agent i see more than 5.
Below is the screen shot.
Can any one please help.
Gautam.75801

Hi Yan Li,
So based on your above suggestion, If the services are already managed / monitored by a specific
management pack those services will not appear here in the Wizard while creating this type of a Management pack object alert right ?
If that is the case why does not the same reflect here in the operations console in the Services monitor
TAB ?
Gautam.75801

Setting up service monitoring on a group of servers, but only alerting when the service is down on all servers

Hey All -
I have the need to monitor one service that exist on 3 servers, but the service only runs on one of the servers at a time, and the servers are not set up as a cluster. Any ideas around how to accomplish this?

Hi,
Create a service monitor as previously described and then create a distributed application and add the new service monitor for all servers to a component group. Then set the health rollup to Best state of any member - I think that should work...
Further details around DA's
http://thoughtsonopsmgr.blogspot.co.uk/2011/06/distributed-applications-das-part-ii.html
http://social.technet.microsoft.com/Forums/systemcenter/en-US/9e932038-32c6-4403-8489-1535de4214be/distributed-applications-health-rollup?forum=operationsmanagerauthoring
Hope this helps..

CAD service monitor requires SNMP config

When attempting to run the CAD service monitor on the server the page loads but the connection to the server for process status times out on the SNMP connection.
URL = http://<CAD server>:8088/smc/monitor.jsp
Error Message = Status: [Tue Sep 06 15:12:47 EST 2011] java.lang.Exception: SplkSnmpHandler: snmpTimeoutError
The system is licensed and running with all other functionality working as tested for UAT. The Cisco SNMP is enabled to send traps to a remote host and the CAD postinstall is configured to generate traps to the same host.
As the windows SNMP client is disabled due to the UCCE install is there any additional config needed on the CISCO SNMP to get this functionality working for CAD?

Can anyone running CAD 8.x please test the monitor.jsp and post if it's broken!
Even the TAC lab is down.
Sent from Cisco Technical Support iPhone App

How to create Service Monitor - best Way

I have a task at hand :
Creating monitor to alert when a service is stopped.
We are using SCOM 2012
I checked and found various ways to do so http://www.bictt.com/blogs/bictt.php/2011/03/16/scom-monitoring-a-service-part1
My requirement is : there are like 100 such services on 100 different windows computers that i need to monitor.
The services are not common , so 2 computers have the same service , Maybe some service that i need to be monitored be on 2 computers but overall every service is unique.
What is my best option:
1.Create a basic unit monitor and target to Windows computer class ? Create is as disabled ? Override for just the machine that has it.
Will it clutter my Windows Server class health explorer . (How bad is that as per performance)
2.Create a Service monitor using Windows Service templates
Do i have to create 100 target groups , as i have to Target the monitor to specific computer only
Since template service monitor create discoveries , targets etc on its own (Am i going to clutter SCOM with a lot of those) 100
3.Do i create a attribute for each service , so as to extend the windows base class to discover the computer that has specific service (Using registry)
too much work is it and how good of an option is this.
4.MP Authoring ,Create new class discovery based on WMI / Registry to find computer and then target the monitor
What would you do in such a case.

An example is the windows service monitoring from the Windows Management Packs. Microsoft does not discover any of these services. The MPs discover the Windows 2003 \ 2008 \ 2012 Operating System Class and the basic service monitors are targetted at
this class. This means it is relatively light weight monitoring (less overhead on the agent and less discovery information in the databases) but it does mean that you can't add any of these services to a distributed application or report on their availability.
You don't report on individual monitors but on objects which may have many monitors targetted at them.
Windows Server 2003
ü
Computer Browser Service
ü
DHCP Client Service
ü
DNS Client Service
ü
Plug and Play Service
ü
RPC Service
ü
Server Service
ü
TCP \ IP NetBios Service
ü
Windows Event Log Service
ü
Workstation Service
Windows Server 2008 (including R2)
ü
Computer Browser Service
ü
DHCP Client Service
ü
DNS Client Service
ü
Plug and Play Service
ü
RPC Service
ü
Server Service
ü
TCP \ IP NetBios Service
ü
Windows Event Log Service
ü
Workstation Service
Windows Server 2012
ü
Computer Browser Service
ü
DHCP Client Service
ü
DNS Client Service
ü
Plug and Play Service
ü
RPC Service
ü
Server Service
ü
TCP \ IP NetBios Service
ü
Windows Event Log Service
ü
Workstation Service
If you want to actually report on the availability of this windows service (or add it to a Distributed Application) then you do need to discover it - either via the Authoring Template or authoring your own discoveries.
Only you can decide what you need and you might have a different need for each service depending on what it is doing.
Jonathan Almquist has a good walk through here about how to change service monitoring to allow for consecutive occurrences of a service being unavailable but it is deep authoring.
http://blogs.technet.com/b/jonathanalmquist/archive/2011/06/24/windows-service-monitoring-reduce-false-alerts-part-2.aspx
Regards Graham New System Center 2012 Blog! -
http://www.systemcentersolutions.co.uk
View OpsMgr tips and tricks at
http://systemcentersolutions.wordpress.com/

CUCMS Service Monitor 8.0 and 1040

Hi there
We have installed CUCMS 8.0, we also have Service Monitor 8.0 installed.
When trying to configure a 1040 sensor we are unable to add the IP address of the 1040 sensor since, there is no option to add an IP address of the sensor. when we go to edit the configuration we see that the IP address of the sensor is the mac address and we are unable to edit this information as well. Therefore we suspect that this is a bug.
We are unable to pick up the 1040 sensor.
Attached is the screenshot of our problem.
Please advise is this is a bug?
Many thanks
Shabeer

The sensors do a DHCP.requestto get IP, TFTP server addres
So you need to setup a server that will respond with an IP for this mac address and give the IP address of a TFTP server (option 150).
You Service Monitor or CallManager can be such a TFTP server.
There on the TFTP server you must place a file called QOV.CFG
In Service Monitor -> Configuration -> Sensors you can make config this file, then copy it to the TFTP server
It tells the sensor what images to download and which service monitor it should register with.
Cheers,
Michel

IP Comms Service Monitor

All,
We are working high level requirements for a US Gov sponsor relating to VOIP recording and playback.
We do not currently own or have under our control any of the CISCO Works IP Comms applications.
In general, can the IP Comms Service Monitor provide 3rd party monitoring, storage, and playback of sessions/conferences?
Thank you,
D. Glover

Hi Scott,
Thanks for your answer,
I resolve this problem by checking the parameter recommended of CCM in Entreprise Parameter and I restart the service of CDR in CCM.
In the oder hand I had some problem with CUSSM that can't to collect the data from Service Monitor. so,I follow the procedure "Configure Service Statistics Manager" and I exectute the command: ConfigureSSMToSSLOM without spicefy the port number (the port number that I use is defferent in the defaut port).
Now, when I want to connect to CUSSM I have this error message:
can you please tell me who to resolve this problem?
Thanks a lot
best regards,
Omar

SQL Service monitoring

Hi Experts
I have a very basic question on SQL Server 2005&2008 service monitoring. We have SCCM 2012 in our environment and i would like to know if SCCM 2012 has the capability to monitor/ to know all the SQL Services(SQL,SQLAgent,FTS,SSAS,SSRS,SSIS) are
available and are up and running. Send out an email if the services are rebooted/restarted.
-Pradeep.

Might ask them over here.
http://social.technet.microsoft.com/Forums/en-US/category/systemcenter2012configurationmanager
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

ALSB service monitoring implementation

We're in the process of planning an ALSB implementation and we're evaluating it's service monitoring capabilities. By default the monitoring is written to file so my understanding is that once the esb is recycled all metrics will be lost, so what we're planning to do is persist the metrics to DB. Reviewing the WLDF information, it indicates that you can use DB rather than the file store.
Wondering if anyone else has done this and if there's any recommendations or considerations for using the DB over file store, my primary concern would be around ESB performance.
Thanks in advance!

Hi Siva,
In 10g, there is no such way by which you may get the consolidated view of both your OSB and BPEL from the perspective of logs, trace files, alerts, server health checkups etc.
OSB 11g has been released and I think it should possible there (not sure as have not worked with 11g yet)
Regards,
Anuj

Services Monitoring Dashboard in OEM

when I tried to run Service Monitoring Dashboard in OEM, one of the screen ask for the "Web Application to included in this report" so I was trying to picl the web site "EM WEbsite" (the only one target type that I have in my GRID), two questions
1. what is this EM Website for?
2. right now it show as down, do I need for it to be up? everything in my GRID seems to work ok but this guy is down and I don't know what it's for.
Thanks,

The EM website is EM's user interface - i.e. <hostname>:<port number>/em.
Service Leve Management (SLM) in Enterprise Manager is designed to help you model the service level agreement or operational level agreement that you define between your business users and IT, and between IT groups. To monitor the service level of applications, SLM is typically used with EM's synthetic transaction monitoring capabilities. For example, you may want to define synthetic transactions to simulate end users logging into your application, issuing queries, clicking on links, etc... in order to collect controlled measurements of application performance and availability.
Since Enterprise Manager itself is an application, we decided to set up a test to monitor it at well. What you typically want to do is to take the base setup that we provide to you, and add more beacons. Beacons are synthetic transaction "robots" that are used to send these synthetic transactions to the applications. For example, if your data center where EM is located is in the U.S., and you have administrators logging in from the U.K., you may want to deploy a beacon at their location so that the beacon can test from their location whether they can access EM or not. I am not sure why your EM website is down. Chances are something changed in your EM setup and the synthetic transaction is no longer valid. All you have to do is replace the existing test with a new one. At any case, the EM website being down is not going to affect your use of SLM in EM.
Hope this helps.
Chung Wu
[Application Management Blog|http://www.appmanagementblog.com]

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