Service monitoring and pricing

I have a client with the following requirement, can anyone suggest how SRM can work in this scenario:
This client has a requirement to manage contracts by individual SLA. An example of this would be a security contract for a parking lot. The SLAlinked to the contracts states that should any cars be unlawfully removed while the security company is on duty a penalty clause needs to be invoked against the company. The client has 400 contracts each of which has its own individual Service Level Agreements.

Hi,
You can have one pricing procedure for standard PO & service PO or you can have two pricing procedure separately BUT you should have two separate document type standard PO & service PO.
You can create a condition type(Cond. Class B, Calculat.type C ,Cond.category H & select Scale basis as quantity in Scales segment) for service master/ activity type & then add/enter condition type in pricing procedure for service master and also add a routine"11" in Requirement column for service master condition type.
To capture service tax for service PO, you should have a service tax condition type with a accounting key in tax procedure. Create a service tax code in FTXP, maintain condition record for service tax with service tax condition type in FV11 & you should have a G/L account assigned for service tax with accounting key in OB40.
For 2nd-Senario
You should send material to Sub-contract vendor with 541 movement type & receive it after repaired from vendor with 542 movement type. For paying of SERVICE RELATED cost, you can create a service order & pay to vendor WRT service order. For payment terms-20 % advance ,40% after first inspection, 30% during delivery and final 10% after" FIT" certificate , You can create payment term in OME2 and pay accordingly. OR you can have a thought of creating three service entry sheet with respect to service order & do MIRO with respected to individual service entry sheet, once the work performed and then pay to the vendor in three segments.
Regards,
Biju K

Similar Messages

Service Monitor and Sensor 1040

Hi,
i have a problem with service monitor.
my service monitor cannot register cisco 1040 sensor.status is waiting.
i already upload config file and software image for the sensor 1040 to TFTP server/CUCM.
my topology is
sensor(192.168.206.202) ---> TFTP/CUCM (192.168.206.11) ----> Service Monitor (192.168.253.146)
sensor information status said that
not communication with receiver.
and service monitor address is empty.
please need your advice.
regards
afdilah

Damsky92 msn
[email protected] if you need help dont dude
This is a other method to check the sensor is fine and you can mixed with another above drescribe here
Fist step install download winagents tftp server ,
enter a Service Monitor Server   Configuration / sensor1040 and in TFTP server enter    ip address(winagents tftpserver) and go to SETUP
in setup   put you ip address in PRIMARY SERVICE MONITOR and push OK   you look the server write file in (TFTP server )
Next STEP
Go to MANAGEMENT   and add new sensor you need mac address remember second port in sensor is span port
you can make a sencond file in the tftp server
Next STEP
go to service monitor server and copy file *.img CSCOpx/
Next STEP
Search you dhcp server switch     option 150 in put your ip address tftp server when sensor power off and power on
the sensor search tftp server and search files to autoconfig and register to service monitor
when test is ok
its time to upload change winagent tftp server to callmanager tftp server
good lucky

ASK THE EXPERTS - WAAS MONITORING AND REPORTING

Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to learn about Cisco Wide Area Application Services monitoring and reporting with Michael Holloway and Joe Merrill. Michael is an escalation support engineer in the Application Delivery Business Unit focusing on escalations to engineering related to the Cisco Wide Area Application Services (WAAS) product. He has worked with Cisco WAAS since its initial development, and with the first product beta.
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
Joe Merrill is an escalation support engineer in the Application Delivery Business Unit focusing on escalations to engineering related to the Cisco Wide Area Application Services (WAAS) product. He has worked with Cisco WAAS since its initial development, and with the first product beta.
Remember to use the rating system to let Michael and Joe know if you have received an adequate response.
Michael and Joe might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through August 27, 2010. Visit this forum often to view responses to your questions and the questions of other community members.

Very good questions. Let me try and take them one at a time. Some of the answers you will likely find in the CM GUI help (upper-left corner is the Help button), or in the online documentation. But let's add a little more color and detail.
1)When we pull bandwidth Optimization report, on Y-Axis the graphs says Effective Capacity .What is Effective Capacity?
Basically, the "effective increased bandwidth capacity" is telling you how much additional WAN bandwidth you've gained because of the optimization. It will chart somewhere between 1 times and 100 times. Typically it charts all traffic, though you can configure it to chart traffic for specific Applications.
The CDM online help gives the formulas used to chart the graph:
Effective WAN Capacity = 1 / (1-% Reduction Excluding Pass-Through)
% Reduction Excluding Pass-Through = (Original Excluding Pass-Through - Optimized) / (Original Excluding Pass-Through)
2)what is reduction % excluding and including passthrough
Looking at the formulas given above might help you understand. The one is a reduction ratio compared to only the original traffic that is optimized. The other is a reduction ratio compared to all original traffic, whether it is optimized or not. So, if you want to know what kind of optimization you are getting for the traffic that you configured to have optimized, look at the "excluding pass-through" numbers. If you want to know the positive effect that optimization is having on your full traffic load, take a look at the "including pass-through" numbers.
3)What is effectivity capacity including and excluding passthrough ?
The effective capacity is what kind of throughput you can potentially realize on the WAN -- assuming you would fill it to 100% capacity -- because of the level of optimization you are seeing. The "including" numbers show you the effect of optimization compared to all the traffic passing through the WAE whether it is optimized or not. The "excluding" numbers show the effect of optimization compared only to the traffic that is receiving optimizations.
4)With the help of which report, we can show the customer that the file download which took 10 mins in first attempt, is downloaded in 10secons in next attempt?
This one is a little trickier. The reports are much broader than a single connection. They are for all traffic, or for traffic that matches specific defined Applications. You could create a separate Application and matching classifiers for the client and/or server IP addresses and/or ports, run the test, then configure the charts to only show you the data for that Application. By default, statistics for an Application aren’t charted unless you check the "Enable Statistics" box when defining/editing the Application.
5)How to show that the bandwidth utilization has decreased by which %.
You want to look at the % reduction numbers you asked about in #2 above.
6)Which report says that the applications have become this much time faster?
These questions are normally put forwarded by many customers ? Can you please help me with your expertise answer ?
This is probably the hardest question to answer.
"Faster" isn't always easy to define. You are probably talking about user experience rather than statistics found in a network device. What determines that experience? A web page fully populating with all the pictures? A CIFS-based application that saves a file? A custom application that collects data from different servers over different protocols to perform some operation? Much of that is subjective and based on multiple individual requests, sometimes over different protocols.
What we can provide are statistics to show the effect of WAN optimization and application acceleration for specific types of traffic. We can't show you that displaying a web page is N times faster with WAAS, because we don't know which of all the many HTTP requests that are made are specific to the user experience. But we can show that each of the requests received so much overall optimization, so much optimization from DRE, so much optimization from LZ, so much added benefit from HTTP acceleration.
What you would probably do is collect some base-line timings for performing certain user activities, then perform the same operations both cold (first pass) and warm (subsequent passes). Back up those timing numbers with reports from the CM GUI, and perhaps even the "show statistics connection connection-id ". Which reports to use? Start with those Optimization and Acceleration reports. Those are the reports we expect will give the most complete/accurate pictures of the benefit of WAAS. You can also create and even schedule custom reports as needed.

Problem to add CUCM for the Service Monitor

I'm trying to add the CUCM for the CUSM(Service Monitor) and the Last Contact Status to CDR/CDRM DB is always "Waiting for Data"(According picture 1 attached). Due this issue, none Phone were added to service monitor.
I checked the credentials and all credentials are OK and the CUSM was added into CDR Billing Application Server list(picture 2).
I attached 2 pictures about the issue.
Picture 1: Service Monitor- Data Source Credentials Status
Picture 2: CUCM - CDR Management
Someone have any tips?
Thanks,
Luis

Well,, no responses. I have finally gotten a solution thats doesnt have this error. So, If your having this problem do this
1: Go thru all your projectes and delete all the clientConfigs, webService References, and the Service References Directories.
2: In one method or another delete the existing Web Service and Create a new one with all your subs and functions copied over.
3. DO NOT name it the same thing, so somethng like myWebSvc_03_ for the 3d time you have done this process. Fortunately, on this interation, all seems well. I can even do an update WebService without destroying the links. Makes
me wonder how much junk is hanging out in the code somewhere. I dont know if this is true or not, but it seemed to have worked best when I created all the projects and then added the sebService last. I do know that I had problems when adding a new project
to the solution after the web service was working.
4. Rebuild, and then go add you service references back into your solutions and update the code as needed.
Maybe I should just make the webservice a totally separate entity, but I am the ony one that would use it, so that seemed a additional complication.
One sort of unrelated note... You may have a solution that has a user control called in it, but itself is not using the web service. My project requires that I copy a clientConfig from another project. And then if you do a rebuild of the web service, you
my have to update this as well.
Im rather new to Silverlight, but this has been a real pain and a lot of work time lost due to this issue.
So, not an answer, but perhaps a workaround that will save you some of the pain that I have encountered.
Im marking this as answered, although its not really. At best its a workaround.

CUOM + Service Monitor + CUSSM Architecture

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Tableau Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman","serif";
mso-fareast-font-family:"Times New Roman";}
Hello,
I have a new deployment for COUM with service monitor and Cisco Unified Service Statistics Manager and I have 2 servers.
I want to somebody help me who to deploy these solution in 2 servers? I prefer to install COUM with Service Monitor in the same server and CUSSM in the other server, what do you thing?
I have other question, to upgrade COUM 2.2 to CUOM 2.3 I must to pass by cisco to purchase the new license, or I can to use the same license COUM 2.2 for COUM 2.3
Thanks a lot,
Best Regards,
Omar YUNSI

Hi,
It is ok to install CUOM and CUSM on the same server. See the guidelines here for the minimum hardware requirements:
http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.3/installation/guide/prereq.html#wp1124344
In regards to licensing, if you have a license for CUOM 2.2, then the same license file is valid for license 2.3, so you won't need to purchase a new one.
If you decide to install CUOM and CUSM on a different server though you will need to have the license migrated to that server. The license is tied to the mac address of your server.
You can contact [email protected] to have the license migrated if needed.
Best regards,
Shane

Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

Message Monitoring and Web services Sequences .. SOAMANAGER

When can I use Mesage Monitoring and Sequence Monitoring .
We are making a proof a concept and we are the following.
1. A program which executes a proxy and with this proxy we are consuming a web services.
2. The proxy and web services were implemented in the same Abap Machine .
3. We execute the test and everything works very well and we consume the webservice and the program displays the expected result.
Now want to know How can we use the Message Monitoring and the Sequence Monitoring . Is this posible ? Do we have to make any previous configuration?
We don´t have any XI installation and for that we wonder if we can monitorize the webservices sequences ?
Any idea about if we can realize such king of actions ..
Many Thanks

Hi
I assumes u have dual stack.
You can do the sequence monitoring with or without PI. But without PI you would achieve that thing on the local machine.
You have to do those things at Java End using SAP NWA.
Please see this link
http://help.sap.com/saphelp_nwce10/helpdata/en/46/b00c2a99930764e10000000a1553f6/content.htm
http://help.sap.com/saphelp_nwce10/helpdata/en/46/9cb2b57ded371ae10000000a11466f/content.htm

Service item Category and pricing relevance

In regular sales contexts Item categories can be customized for Pricing relevance and billing relevance.In Service context there are no such settings for Pricing and billing relevance.
The only settings for service item category in service context are the ones for resource planning, Confirmation, costing, service type and valuation type and counter managemnet etc.
How does Pricing work in the case of a Service order with item category Ex. SRVP.
Can some one answer this question?
Regards

Hi Rani,
What you can do is assign Business Transaction Category
SALES (BUS2000115) into your Service Item Category.
To do this, just go into Item Category maintenence,
select your Item Category (service), then click on
Assigment Business Transaction Category (located on left
tree menu). Currently, may be you only see BUS2000116 assign to it, then add/create new entry and select BUS2000115.
Now you have this Pricing Relevance setting.
Hope this help.
Cheers,
Gun.

Service PO and Service pricing procedure

Hello,
1 Can any one explain how pricing procedure is defined while creating service PO and how service taxes are captured in po
2. Senario-The company wants to send a machine for repairing to a vendor. A work order is created and the machine is sent to vendor.
The vendor will be using few components during repairing service.Payment terms-20 % advance ,40% after first inspection, 30% during delivery and final 10% after" FIT" certificate .
Can any one please help me how to map the scenario nos 2 in SAP.
Regards
Manash

Hi,
You can have one pricing procedure for standard PO & service PO or you can have two pricing procedure separately BUT you should have two separate document type standard PO & service PO.
You can create a condition type(Cond. Class B, Calculat.type C ,Cond.category H & select Scale basis as quantity in Scales segment) for service master/ activity type & then add/enter condition type in pricing procedure for service master and also add a routine"11" in Requirement column for service master condition type.
To capture service tax for service PO, you should have a service tax condition type with a accounting key in tax procedure. Create a service tax code in FTXP, maintain condition record for service tax with service tax condition type in FV11 & you should have a G/L account assigned for service tax with accounting key in OB40.
For 2nd-Senario
You should send material to Sub-contract vendor with 541 movement type & receive it after repaired from vendor with 542 movement type. For paying of SERVICE RELATED cost, you can create a service order & pay to vendor WRT service order. For payment terms-20 % advance ,40% after first inspection, 30% during delivery and final 10% after" FIT" certificate , You can create payment term in OME2 and pay accordingly. OR you can have a thought of creating three service entry sheet with respect to service order & do MIRO with respected to individual service entry sheet, once the work performed and then pay to the vendor in three segments.
Regards,
Biju K

Pricing procedure for Service PO and Service Entry Sheet

Hi
Can the same pricing procedure be used for Service PO and Service Entry Sheet? What is the purpose of creating a seperate pricing procedure for service entry sheet?
Regards
Soumen

There is no separate pricing procedure for Service Entry Sheet. Whatever the schema is determined in Service PO, the price is calcuated during service entry sheet. However you can maintain separate calculation schema for service purchase orders.
This schema will be determined based on the schema group assigned in Vendor Master.

SOAP service shutsdown and restarts itself -- SOAP - Performance Monitoring APIs

Our "SOAP - Performance Monitoring APIs" service shutdown and restarted itself twice within 5 days. Would someone know what this service is dependent on, why might it be doing this and what are the best steps to stop this from happening?

Sounds like you're hitting something similar to Bug ID CSCul26251
There's no fix and the only workaround is to disable the service.
GTG

CUCMS Service Monitor 8.0 and 1040

Hi there
We have installed CUCMS 8.0, we also have Service Monitor 8.0 installed.
When trying to configure a 1040 sensor we are unable to add the IP address of the 1040 sensor since, there is no option to add an IP address of the sensor. when we go to edit the configuration we see that the IP address of the sensor is the mac address and we are unable to edit this information as well. Therefore we suspect that this is a bug.
We are unable to pick up the 1040 sensor.
Attached is the screenshot of our problem.
Please advise is this is a bug?
Many thanks
Shabeer

The sensors do a DHCP.requestto get IP, TFTP server addres
So you need to setup a server that will respond with an IP for this mac address and give the IP address of a TFTP server (option 150).
You Service Monitor or CallManager can be such a TFTP server.
There on the TFTP server you must place a file called QOV.CFG
In Service Monitor -> Configuration -> Sensors you can make config this file, then copy it to the TFTP server
It tells the sensor what images to download and which service monitor it should register with.
Cheers,
Michel

CUOM and Service Monitor

Hi Everybidy,
I have CUOM 2.1 with Service Monitor installed. When i try to configure the sensor using service monitor, the web page giving HTTP 500 Internal server error. and also please advice from where do i get the configuration file for sensor( Cisco 1040 sensor- cnf file)
Regards
Nahas

HI,
Please remove Operation manager and then install again to fix the issue.
Thanks

Messages Monitoring and Web Services Sequences .... SOAMANAGER

When can I use Mesage Monitoring and Sequence Monitoring .
We are making a proof a concept and we are the following.
1. A program which executes a proxy and with this proxy we are consuming a web services.
2. The proxy and web services were implemented in the same Abap Machine .
3. We execute the test and everything works very well and we consume the webservice and the program displays the expected result.
Now want to know How can we use the Message Monitoring and the Sequence Monitoring . Is this posible ? Do we have to make any previous configuration?
We don´t have any XI installation and for that we wonder if we can monitorize the webservices sequences ?
Any idea about if we can realize such king of actions ..
Many Thanks

hi,
short answer: you can't. to my knowledge there is no such thing as message/sequence monitoring outside of PI/XI.
the only thing you can do is to enable debugging and access some debugging info from ST22. other than that you do not have access to the original (XML) message, the HTTP headers or the ST(simple transformation) info or anything else.
regards,
anton

Cisco Operation Manager and Service Monitor on Separate Machine?

Hi,
Can we install Cisco Unified Operation Manager and Server monitor on separate machines?
What will be the procedure to do so?

Yes You can install Service Monitor in a stand alone server. For Service Monitor to coreside on a system with other applications in the Cisco Prime Unified Communications Management Suite, see the coresidence requirements in
Installation Guide for Cisco Prime Unified Operations Manager 9.0.
Also you can check Coresidence Guidelines and Coexistence Guidelines.
Here you can see the server requirements for a coexistent installation of Service Monitor:
http://www.cisco.com/en/US/docs/net_mgmt/prime/unified_service_monitor/9.0/install/guide/prereq.html#wp1080694
-Thanks

Service monitoring and pricing

Similar Messages

Maybe you are looking for