Service Notifications / Service Order Links

Hi All -
I need to create a service notification and a service order related to that service notification - and I can successfully create both using BAPIs (BAPI_ALM_NOTIF_CREATE, etc).
However, I can't seem to figure out how to create the reference between the two so that the documents refer to each other in their document flow - I can get the service order to refer to the service notification (by entering the notification number in the input parameters) - but the service notification does not refer to the service order in the doc flow after the order is created.
I'm obviously not doing this right - I can't seem to get the relationship between the two to work! Any help is appreciated.
Thanks -
Abby

Hi,
i think after creating a service notification you would have to create a repair order(VA01) with servicable material and every thing ,and then create the service order in IW31 with a link to Repair order , hope this works

Similar Messages

Iw72 service order + Link b/w operations and PRTs

Hello Friends,
So here is my problem. In transctin iw72 ( service order ) there is a tab called "operations". In tab operatinos I can attatch Resourse / tool ( table AFFH ( PRT assignment data for the work order ) and structure AFFHD (Structure of the PRTs in orders). So I can do this all manually, and after pressing save, the PRTs is attatched to the operation. ( pls note I want to attatch a documet as PRTs to the operations)
Now I want to do this via any FM or BAPI, but unfortunatelly I was not able to find any such bapi, ( I mean, I have find bapi to create the operation, and I also find the bapi to create the document, and now I have to find the bapi which store the PRTs ( in my case document ) to that operation ( or order ).
In table AFFH, I have reference to the order, but not to the operation, so actually using this table I can attatch the PRTs to one order, but my req is to attatch to the operation.
So I debug the standard code, to find out how they are doing, but could not find much, any tip how I can make it more simple to find out, what is going on in starndard code.
Regards,
Message was edited by:
Shah H
Message was edited by:
Shah H

hi,
http://help.sap.com/saphelp_47x200/helpdata/en/c6/617ca9e68c11d2b2ab080009b43351/frameset.htm
For debugging tutorial:
http://help.sap.com/saphelp_erp2005vp/helpdata/en/5a/4ed93f130f9215e10000000a155106/frameset.htm
http://www.sapdevelopment.co.uk/tips/debug/debughome.htm
http://www.sap-basis-abap.com/sapab002.htm
System Debugging
If you set this option, the Debugger is also activated for system programs
(programs with status S in their program attributes). When you save breakpoints, the System Debugging setting is also saved.
Update Debugging
Update function modules do not run in the same user session as the program that is currently running in the ABAP Debugger.
These function modules are therefore not included in debugging.
Only if you select the Update Debugging option can you display and debug them after the COMMIT WORK.
Normal Debugging
Normal debugging is the one we do it by the normal dynamic break points or by /H or by using stattic break points.
You can switch to diffferent debuggin modes while processing.
Regards
Reshma

How service order and sales order are linked to Service notification

Hi I want to link a specific service order type and a specific sales order type to a service notification how to do that. Please help me out

The sales order to service order link is also there in table AUFK
AUFK-KDAUF (sales order number)
Sales order
Also check document flow of the sales order for the item in question:
If the item is a a service item then

Allocating costs to service orders

Hi All,
I have a scenario I'm hoping one of you may be able to help me with.
Currently when an external service technician carries out work at a customers site the costs related to that work are booked to a single service order.
This work however may be completed on a number of different machines at the customers site, which results in a manual allocation each month crediting the main service order and debiting other service orders linked to each individual machine.
I have recently been told that the engineers are entering hours into the system to the individual service orders but the cost for these hours is not known until we recieve an invoice from the external service company.
My question is can you think of a better way to allocate the cost (invoice) to the correct servie order without a manual allocation. Settlement, assessment or distribution using the hours entered as a basis for calculation? If so whats the best way to set it up.
Cheers,
Paul

.

Implement Org determination for Service Orders

Hello Freinds ,
My Client is implementing the service order with WebIC2005 with the following scenarios.
Service orders created Manually.
Service Orders created from completed sales order automatically.
Could any one possibly suggest the best practice of implementing org determination for the above scenarios.
Is it a correct practice to determine sales org for manual creation of Service Order.
For Automation process is it not correct have sales org determined from sales order.
How to determine Org Determination in WebIC service order Link?
Thanks & regards
Amar

Hi Amar,
You cant assign two diffrent org determination for same transaction type.
Its always better to determine the org at transaction type level. But wehn you are creating service order from sales order , you can set the rule in Copy control whether to copy the org or not.
Hope this helps.
Regards
Arun Kumar

Link notification to a service order

Hi Experts.
I have a requirement that we need to link an existing isusmnotification to a service order. the standard only allows to create an new notification from the order BUT NOT TO LINK AN EXISTING NOTIFICATION ALREADY CREATED IN THE SISTEM.
Am appreciate any help in advance.
Regards
Nicolas

Hi Nicolas,
Have you checked the customizing settings for the order type? There should really be no problem with this. look under PM - maintenance processing - functions of order types - define notification and order integration.
For your order type, leave the notification type blank (otherwise it creates the notification from the order). And you need to choose whether you link the notification to the order header or the operations.
Now look at the Objects tab in the order. You should be able to enter the notification number there.
The same functionality is also available as a BAPI (BAPI_ALM_ORDER_MAINTAIN).
Does this help?
Cheers - Pim

Auto creation of service notification with service order

Hi all
Please let me know how can this achived.
1. When Service order is created automatically notification should create.
how can we do this, Please let me what is cutomization step for this.
2. Is it possible to generate the service order and notification automatically when sales order is created.If so how it can be achived.
regards
Krish

As stated above, its done through the Transfer of Requirements settings in the SD IMG
As an example lets look at the standard repair order - the links are:
Sales document item category IRRP
- Item Cat IRRP is linked to Requirements Type SERP (SD IMG->Determination Of Requirement Types Using Transaction)
-- Requirements Type SERP is linked to Requirements Class 204 (SD IMG->Define Requirements Types)
--- Requirements Class 204 is lined to order type SM03 (SD IMG->Define Requirements Classes)
PeteA

DMS Object Link at Maintenence Order and Service order level

Hi SAP Gurus,
We had a requirement for maintaining DMS Object at Service order and maintenence order level, as Standard DMS does not provide any Standard Object link at Order level, we went for development and following the Standard procedure i could bring the Order Tab in CV01N Object Links, and also i could search the relavent maintenence order and maintain documents relevant to it,
But the biggest problem now is i could not create DIR from the Maintenence or service order screen IW31, and the document i have placed at the order is not visible in the order screen at all,
i know it is some sort of enhancement in the Order screen to allow DMS Documents to appear in the Order screen to provide this funtionality.
let me pls know what exactly has to be done, as there is no config at the order level to get the DMS Screen, as DMS is not a standard object at the order level.
one approch as suggested is modifiying the Order screen or using Screen Exit Enhancement for Order but not sure which one to use or how to move ahead,
Thanks n Regards
Priya S

Dear Christoph Hopf
Many Thanks for your answer,
i went through the said SAP Note, but it only speaks about the notifications level, where SAP itself has provided the standard DMS Object links, and iam in latest ECC-6 version where this note is taken care of i think,
iam looking for creating DMS Document (DIR) from the maintenence Order IW31 transaction screen, and have developed new Object link for Maintenence order,
but the main problem is, iam not able to create DIR from the IW31 Screen directly as Maintennce order is not a standard SAP Object,
please let me know how to get the list of documents that i have attached to a maintenence order to appear in the IW32 maintenence order screen, and also we need to create the documents (DIR) directly from IW31 / 32 screens.
Thanks and Regards,
PriyaS
Edited by: Priya S on Aug 19, 2009 1:50 AM
Edited by: Priya S on Aug 20, 2009 1:54 AM
Edited by: Priya S on Aug 24, 2009 6:24 PM

2lis_18* service orders/notification

I need to extract service orders and notification data and Im thinking of useing the 2lis_18* logical cockpit extractors but I cant find any documentation on them. Can anyone point me in the right direction to find the documentation on these or know of any white papers that covers these extractors as well as business content within BW for service orders/notification
thanks

You can search in help.sap.. you will get the relevant information...
CHk this links...
http://help.sap.com/saphelp_nw70/helpdata/en/f0/f61c3b83e6236de10000000a11402f/content.htm
http://help.sap.com/saphelp_nw70/helpdata/en/a7/fb0d3dbd82f72ce10000000a114084/content.htm

Service Order with Notification

Hi
Iam creating service order with notification in PM Module using BAPI
BAPI_ALM_ORDER_MAINTAIN .
But only order has created with this. I gave notification no in header table. Then also it is not creating. Any one can update on this?
Thanks & Regards
GVRao

As stated above, its done through the Transfer of Requirements settings in the SD IMG
As an example lets look at the standard repair order - the links are:
Sales document item category IRRP
- Item Cat IRRP is linked to Requirements Type SERP (SD IMG->Determination Of Requirement Types Using Transaction)
-- Requirements Type SERP is linked to Requirements Class 204 (SD IMG->Define Requirements Types)
--- Requirements Class 204 is lined to order type SM03 (SD IMG->Define Requirements Classes)
PeteA

Notification data copy to Service orders created from sales order.

Hi,
In our business scenario, we are creating sales order from service notification & service order from sales order. Document flow will be Service Notification -> Sales Order -> Service Order.
Here user wants that Notification data to be copied to service order. This is possible when we create service order directly from notification. Buit in our case we are not creating service order directly from Notification, we are creating service order from sales order. in this case notifiationdata is not getting copied to service order.
Our ABAPer's are also tried to find the exit or enhancement points, but not able to find any thing for this requirement.
Pl. suggest, how to do it.
Thank you in advance.

The only way I have seen to do this kind of billing is using Resource Related Billing (RRB) and customizing of the Dynamic Item Processer Profile (DIP Profile)
It is not exactly like a simple flow of Notification > Sales Order > Service order (with all of the problems of how to copy notification data through to Service order) but might be a possible solution for you ?
[http://help.sap.com/saphelp_erp60_sp/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm]
This link will take you to the main CS help but then drill down into Call Management > Billing > Resource Related Billing > Billing Scenarios.
regards,
Tony

Multiple 'F3' Quality Notifications for defects from single Service Order

Those of you working w/ the QM module no doubt know that if a failure is recorded against an inspection characteristic linked to a Production Order (Order category 10), that SAP standard functionality creates a Defect document (Quality Notification type 'F3'). Any subsequent failures recorded that are linked to that same Production Order (as well as the material & serial number) are recorded, as additional line item defectes, on that same 'F3' Quality Notification.
HOWEVER, I have found when failures are recorded against inspection characteristics for a Maintenance Order (Order Category 30), a new Defect document (Quality Notification type 'F3') is created for each failure that is recorded. Why is this?
My client wants only a single 'F3' Quality Notification to be created for any and all failures that are recorded against a single Maintenance Order. I do not see any way to accomplish this w/o a core mod. Understanding WHY SAP treats these two order categories differently will go a long way to assisting me in designing an adequate solution.
Thanks for your help.

A couple more pieces of information....
1. We are currently running SAP Enterprise (4.7).
2. If I go to SPRO -> 'Quality Management' -> 'Inspection Lot Creation' -> 'Maintain Inspection Types', and display the details for Inspection Type 14 (which we use for Service Orders) the check box for 'One Q-notification per insp. lot' is active. Clearly the system is not processing a single Quality Notification per inspection lot on service orders.
Your assistance is greatly appreciated. Happy New Year

Link between Service Order / Confirmation in CRM and Purchase Order in ECC

Hi all,
Does anyone knows what the possible link is between a Service Order / Service Order Confirmation in CRM and a Purchase Order in ECC ? I heard that this could be found somewhere in the document flow of a Service Order ....
How do we get the Purchase Order number from ECC in the Document flow section of an Service Order in CRM ?
We need the PO number somehow to be able to create a Goods Received document in ECC from CRM.
BR,
Abjuh

Hello Abjuh,
As of CRM 4.0 (with Service Industry extensions), you can automatically create ECC Purchase Orders from a CRM service order.
It is possible to track the status of the individual service order items with the document flow.
Please refer to the SAP Help for more information.
http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
Kind regards,
Kristoff.

Creation of service order and service notification

Hi guys,
Please any one help me how to create service order through service notification, and explain me the process.This is very urgent for me kindly help the same.
Reg
Eswar
[email protected]

hi eshwar
you can create service order by using the service notification,
create service notification using IW54 after entering the details select the Service notification in the menu and select the service order create OR press the Order buttom ,and enter the order type you want to create
hope this will clear you
regards
thyagarajan

Assign of Service order to Service Notification using BAPI_ALM_NOTIF_CREATE

Dear Guru's,
I am using BAPI_ALM_NOTIF_CREATE for creation of Notification.
Then BAPI_SERVNOT_SAVE & At last BAPI_TRANSACTION_COMMIT.
Notification    is getting created .
But I want to assign the service order to this notification. ( IW52 ).
I have tried with the filing the data of      REFOBJECTTYPE = 'BUS1004'.
                                                          REFOBJECTKEY = ' 003120007' &
                                                          REFRELTYPE. = 'ASGN'.
But it is not getting assigned.
Needed Help.
Regards,
Amitav

Sorry , Typo error.
REFOBJECTTYPE IS 'BUS2088A'.

Service Notifications / Service Order Links

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