Service order and service notification

Hello folks ,
could someone let me know please if ther's an BAPI or other way to create service order with a reference to service notification so that when calling the BAPI or function mudole to create the service order its get the entire data from the reference of the service notification .
example of this situation is when executing IW52 transaction nd from the main screen of change service notification a button of service order takes the data from the service notification to the service order .
Regards,
Hertzel.

Hi,
Please make use of this 2 FM. (You have to use both the FM ).
"QM06_FM_TASK_RMA_ORDER_CREATE" and
"QM06_RMA_ORDER_CREATE".
Hope this will help you.
Regards,
Smart Varghese

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Order TECO Without Notification Completion

Hi Guru's
I have one Issue while TECO Order. Please help me
When we complete an order with transaction IW32, a popup screen that permits complete the order and the notifications is displayed. In this screen there is a field called "Complete notifications" who is always checked. Is there a way to change the default value to non checked.

NALINIKANTH GUNUGANTI,
If this relates to field CLNOT, then topic has been covered many times before..
From memory there is no standard solution, and I don't think its possible via user-exit/BADI either.
If you are using ECC6, then it may be possible via enhancement spots (talk to your ABAP team)
PeteA

Link Between Service Notification and Sales Order

Hi All,
In our business process, we will create sales order from Service Notification and we can see the same in the Document flow. But when i check in the VBFA table, there are no entries. I would like to know how the document flow is updated without updating the VBFA Table or is there any other table gets updated for this flow.
Please guide me.
With Regards
Vinu.N

Hello Vinu
For one Sales Order # figures in Notification header table- VIQMEL-VBELN.
Similarly Notification # figures in Sales Order Header table- VBAK-QMNUM
That is a solid link right there.
I Also guess technical objects like Equipment, Serial number also form link between the Sales and Service Documents.
Also check out the logic in document flow program RIBELF20, may be it will give you the clues to the problem.
Hope this helps.

Creation of service order and service notification

Hi guys,
Please any one help me how to create service order through service notification, and explain me the process.This is very urgent for me kindly help the same.
Reg
Eswar
[email protected]

hi eshwar
you can create service order by using the service notification,
create service notification using IW54 after entering the details select the Service notification in the menu and select the service order create OR press the Order buttom ,and enter the order type you want to create
hope this will clear you
regards
thyagarajan

Table for satatus, CS, service order and notification

There is a field of status at the CS notifications. The tcode for customizing this field is OIBS but in which table can I find the related data? I'm also looking for the other tables of CS, service order and notification.
Edited by: Yasar Demircan on Jan 27, 2010 10:06 PM

Hi,
You can refer the table JEST, TJ30, TJ30T for object status and user status

How service order and sales order are linked to Service notification

Hi I want to link a specific service order type and a specific sales order type to a service notification how to do that. Please help me out

The sales order to service order link is also there in table AUFK
AUFK-KDAUF (sales order number)
Sales order
Also check document flow of the sales order for the item in question:
If the item is a a service item then

Service Notification and service order in ISU

Dear's
I want to know that how to configure Service notification and service order in ISU and in ISU their is any posibility if i put a note with meter reading the notification is auto genrate?
Witing for your positive responce
Regards,
Syed Zahoor Ahmed

Check out [Work Management Help for ISU|http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dc955eafc11d18a030000e829fbbd/frameset.htm].
Then you can go to your sandbox SPRO and try the configuration.
For note question, I am not sure whether I understand it correctly. If you want to automatically create MR from the note that you put in notification. There is not configuration for that. you need an enhancement.
Chaiphon

Control/Default values in Service Notifications and Service Orders

Hi all,
When in transaction IW52 and IW32 I know you can maintain a set of default values for when you are either creating a Service Notificaiton and/or a Service Order.
My scenario is as follows:-
User 1 has a set of default values and it contains Work Centre A. User 1 then creates a Service Notification.
User 2 has a set of default values and it contains Work Centre B. User 2 then reviews the Service Notification created by User 1 and wishes to create a Service Order.
When User 2 creates the Service Order, the default value for the Work Centre is using User 1's Work Centre (Work centre A) and not their own Work Centre of Work Centre B?
What is stopping User 2 picking up their own Work Centre of Work Centre B when they want to create a Service Order from a Service Notification?

Gary,
The order takes its data from the notification (which got it from USER1's defaults).
What you need to do is change the notification work centre to that of USER2's preferred default value.
There is no standard setting for this. However, all is not lost. It may be possible by misuing one of the order user-exits
PeteA

Archive service notification and service orders

Hello
We need to remove few service notification and service orders from the system.These were created by mistake and now we want to remove those orders and notificaiton from the system
Please explain with required transactions.
Regards
Santosh

Check preconditions for archiving notification :
1) The notification has been marked as u201Ccompletedu201D in Change Notification.
To archive notifications, go to transaction SARA. The archiving object for Notification is NM_QMEL.
Click on the Write button in the initial screen of Archive Administration to start an archive session of archiving notifications.
RQARCNMA u2013 Archive Notifications
RQARCNMD u2013 Delete Notifications
hope that your problem will be solved.

Set Service order and Notification to 'Technical Complete.

Need to set service order and notificatin to teco. Use below logic and it works fine for Service Orders but
it doesn't set the Notification to NOCO.
Can anybody please help?
Thank you very much
Juergen
lit_methods-refnumber         ='000001'.
lit_methods-objecttype        = 'HEADER'.
lit_methods-method            = 'TECHNICALCOMPLETE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_methods-refnumber         = '000001'.
lit_methods-objecttype        = ' '.
lit_methods-method            = 'SAVE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_header-orderid        = g_Order.
lit_header-NOTIF_NO       = viqmel-qmnum.
lit_header-TECO_REF_DATE = sy-datum.
lit_header-TECO_REF_TIME = sy-uzeit.
APPEND lit_header.
   lit_header_up-orderid     = 'X'.
   lit_header_up-NOTIF_NO    = 'X'.
lit_header_up-FINISH_DATE = 'X'.
lit_header_up-BASIC_FIN   = 'X'.
APPEND lit_header_up.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
      TABLES
         it_methods         = lit_methods
         IT_HEADER          = lit_header
         IT_HEADER_UP       = lit_header_up
         return             = G_return.

Hi,
There is no diffrerence between service order and service order notification.
Its better if we can say - IW51 is for Service Order Notification
Generally when request is initiated by the customer or distributor to the retailer then the retailer will create a service order with the detail further process.
Regarding IW31 no proper idea. I have worked in SO notification only.
Regards.
Abinash.

Difference and processes between Service Order and Service Notification

Can somebody please explain the difference if both are needed, only one is needed, and what each is for?
Thnks!

Hi Dave,
A service order contains operations that describe the individual work steps.
A task to perform within a company.
The order specifies:
Which task to perform
When the task must be performed
What is needed to perform the task
How the order costs are to be settled
The following notification types exist in the standard system:
Maintenance notifications, including malfunction and activity reports and maintenance requests
Service notifications, including problem notifications, service requests, and activity reports
Quality notifications, including complaints against the vendor, customer complaints, and internal problems
I hope this is helpful.
Regards
Olivia

Creation of Service Notification and filling certain fields

Hi,
I am trying to create a service notification document from inside dunning activity (TR FBVB).
The steps that I followed are
A custom FM is configured which is called after dunning event ISU_DUNNING_BLOCK_DEVICE_0350. This std FM creates a disconnection order number which can be seen via TR EC87. This EC87 transaction has a tab for service orders created via it.
The custom FM configured is called after standard FM is used to get disconnection order and then we are using FM ISU_S_DISCDOC_CHANGE. This FM creates the relevant service notification document for the disconnection order.
The problem we face in here is the equipment number, connection number, installation, material, serial number created via the FM ISU_S_DISCDOC_CHANGE is blank.
Our requirement is to have the service notification created via the above fields populated in it.
Kindly suggest is there any alternative to get those fields populated in the service notification (TR IW53)
Regards,
Imran

hi eshwar
you can create service order by using the service notification,
create service notification using IW54 after entering the details select the Service notification in the menu and select the service order create OR press the Order buttom ,and enter the order type you want to create
hope this will clear you
regards
thyagarajan

Create multiple sales orders from single service notification?

Is it possible to create multiple sales orders from a single notification (IW51)?
We currently create sales orders directly within transaction IW51 (Create Service Notification). We kick off the sales order creation by pressing the "SALES ORD." button in the notification screen. We're now interested in creating a 2nd Sales Order which would tie directly to the same Service Notification. This is so that we can have the second order assigned to a different account assignment WBS (there are two different parties doing work on the service notification).
I assume you would have to go to VA01 to create the Sales Order, but am not sure how to tie it directly to the service notification from here. I treied to do a create with reference, but there is no ability to create with reference to a service notification.
Do I have to create a second service notification for the 2nd Sales Order for this to work? I want to avoid doing this if at all possible.
I'm running SAP R/3 Enterprise
Thanks for your help!

Hi,
go to vtaa- copy controls for sales document to sales document.
select your combination of order and quotation go to item level. There select value 0(zero) in field positive/negative negative.
No need to change update document flow.
After setting zero in copy control that be told on above. create order with respective to the quotation.
After saving the order.
go to document flow to see the status in between quotation and order.
If you placed setting right, then u certainly observe for quotation status will be open. so you can create no. of sales order with respect to that quotation..
Have a good day..

Auto creation of service notification with service order

Hi all
Please let me know how can this achived.
1. When Service order is created automatically notification should create.
how can we do this, Please let me what is cutomization step for this.
2. Is it possible to generate the service order and notification automatically when sales order is created.If so how it can be achived.
regards
Krish

As stated above, its done through the Transfer of Requirements settings in the SD IMG
As an example lets look at the standard repair order - the links are:
Sales document item category IRRP
- Item Cat IRRP is linked to Requirements Type SERP (SD IMG->Determination Of Requirement Types Using Transaction)
-- Requirements Type SERP is linked to Requirements Class 204 (SD IMG->Define Requirements Types)
--- Requirements Class 204 is lined to order type SM03 (SD IMG->Define Requirements Classes)
PeteA

DMS Object Link at Maintenence Order and Service order level

Hi SAP Gurus,
We had a requirement for maintaining DMS Object at Service order and maintenence order level, as Standard DMS does not provide any Standard Object link at Order level, we went for development and following the Standard procedure i could bring the Order Tab in CV01N Object Links, and also i could search the relavent maintenence order and maintain documents relevant to it,
But the biggest problem now is i could not create DIR from the Maintenence or service order screen IW31, and the document i have placed at the order is not visible in the order screen at all,
i know it is some sort of enhancement in the Order screen to allow DMS Documents to appear in the Order screen to provide this funtionality.
let me pls know what exactly has to be done, as there is no config at the order level to get the DMS Screen, as DMS is not a standard object at the order level.
one approch as suggested is modifiying the Order screen or using Screen Exit Enhancement for Order but not sure which one to use or how to move ahead,
Thanks n Regards
Priya S

Dear Christoph Hopf
Many Thanks for your answer,
i went through the said SAP Note, but it only speaks about the notifications level, where SAP itself has provided the standard DMS Object links, and iam in latest ECC-6 version where this note is taken care of i think,
iam looking for creating DMS Document (DIR) from the maintenence Order IW31 transaction screen, and have developed new Object link for Maintenence order,
but the main problem is, iam not able to create DIR from the IW31 Screen directly as Maintennce order is not a standard SAP Object,
please let me know how to get the list of documents that i have attached to a maintenence order to appear in the IW32 maintenence order screen, and also we need to create the documents (DIR) directly from IW31 / 32 screens.
Thanks and Regards,
PriyaS
Edited by: Priya S on Aug 19, 2009 1:50 AM
Edited by: Priya S on Aug 20, 2009 1:54 AM
Edited by: Priya S on Aug 24, 2009 6:24 PM

Service order and service notification

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