Service order confirmation/completion

Hi,
Can anyone tell me what exactly is meant by service order completion ( flag order) and confirm ( IW41). At what state of the business process do I need it.
To my understanding a service order is complete after billing and confirmed once customer approves.
Please throw a light on this.
Thanks
Sam

Hi ASHIsh,
We do not have the customer service module or the service management but we have the confirmation of service in the document flow. The flow is as follows. standard order ( OR ) - > delivery ( LF ) - > Handling unit - > Confirmationof service. I checked the document flow table VBFA and I see that these confirmation of service is for items which are of item category TAP ( sales BOM header ). That is what I concluded that it shows up for TAP since this item is not pickable ane hence not packable. And we have this come up for all the sales BOM deliveries where there is an item category of TAP for sales BOM header. Still if any one can please throw some light on this that would be greatly appreciated.
Service Order:Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order.
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
T.Code: [IW41]
Path: Logistics -> Customer Service -> Service Processing -> Confirmation -> Entry -> Individual Confirmation.
After a service order is entered in the system, a service activity would be carried out for the customer. Using this option we would enter the person who carried out the activity, the time taken, the material used with their quantity. Further a billing request would be raised based on these details.
Reward points if iit helpful
Cheers,
Govind.

Similar Messages

  • Service order confirmation in status "Completed To be Distributed"

    All,
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    Thanks,
    Jenibalet S

    Thanks for your reply, The executive service employee is present in ECC and when I reprocess the bdoc in SMW01 the service confirmation get the status "Contains Error Distribution Incorrect" and it is showing the following error " An error has occured in the system HT3CLNT200 while copying the document".
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    Function module COM_KOSTENSET_GET does not exist
    No mini-template types could be determined
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    Edited by: Jenibalet S on Jul 15, 2009 5:55 PM

  • Status in Service Order Confirmation-relevant items

    Hi SDNs,
    When I create a confirmation follow-up from a service order / repair order/ etc, an set it to completed, relevant items in order keep in released status. Shouldn't they get completed too?
    thanks
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    Hi Pablo,
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    Do you have such scenario where you need to change the preceding document? It would be great if you can share it in the forum.
    Hope this helps.
    Thanks,
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    Service Confirmation - Status
    http://help.sap.com/saphelp_crm70/helpdata/en/0a/4d88ef587649f4a9d16bf34c487fe6/frameset.htm

  • Link between Service Order / Confirmation in CRM and Purchase Order in ECC

    Hi all,
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    We need the PO number somehow to be able to create a Goods Received document in ECC from CRM.
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    Hello Abjuh,
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    Please refer to the SAP Help for more information.
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  • BAPI for Service Orders Confirmation

    Can somebody please provide BAPIS for Service Orders Confirmation and other related BAPIS
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    To create service confirm order use "BAPI_BUSPROCESSND_CREATEMULTI".
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  • Service Order Confirmation vs. First Bill

    I received a service order confirmation on 6/18.  The order listed my Internet service as being $24.99 per month and a $50 deposit.  I didn't receive my first bill until on 7/19 and now the monthly price was $19.99 covering service from 7/9 to 8/8.  Why was I charged $24.99 for 3 weeks of service? I installed everything myself and didn't use a Comcast modem. Does the service order confirmation even confirm payment or just the fact that I ordered the service?  If someone could clear this up for me, I would be very appreciative. 

    @internetuser3
    I am sorry for the delay. I have sent you a private message to assist you further.

  • Service order confirmation BAPI

    what is the BAPI for service order confirmation (IW42)? I need a BAPI which takes import parameter as Service order number and exports the details of all operations for that order.
    Also, all the materials and quantity used for each operation.
    Are there any BAPI(s) which provides this functionality?
    <b><REMOVED BY MODERATOR></b>
    Message was edited by:
            Alvaro Tejada Galindo

    HI dido...
    you can use CRM_ORDER_MAINTAIN.
    you can process any document type you want
    regards
    Marco

  • Service Order, Confirmation, Follow up

    Hi All,
    Service Order, Confirmation, Follow up... can someone breif me about these terms
    Thanks, Sudeep..

    Service Order Management Process goes like this..
    1. Service Quotation - where a quotation will be created with Product (Installed Base) and SLA-Service Level Agreement (ex: Onsite repair or Inhouse repair). Quoatation will be sent to Customer.
    2. Service Order - Once Customer agrees for Quotation Service Order will be created with ref to Quotation.
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    4. Service Confirmation - Service Employee will visit Customer Location to repair the Service Items and later creates a service confirmation document.
    5. Service Order Invoice - will be create based on Time and Material Data.
    Thanks & Regards,
    Shashikanth

  • Fm or bapi for service order confirmation (iw41)

    hi,
    Can you please tell me a fm or bapi for service order confirmation in iw41

    HI dido...
    you can use CRM_ORDER_MAINTAIN.
    you can process any document type you want
    regards
    Marco

  • Service order confirmation email and fax

    Hi all,
    I am looking for how to send emails or faxes when a service order is confirmed? Can anyone please help me do that?
    I understand that SMTP service should be enabled & SAP Connect should be configured but how to trigger the email on Service order confirmation?
    For Sending Fax do we need to have Fax software or we can use SMTP to send Fax? For using SMTP-Fax scenario what will be required?
    thanks,
    LSP

    Hi,
    Set up an Action to trigger upon save that is linked to the relevant SMARTFORM. Make sure it is configured as e-mail.
    Cheers
    Colin.

  • Cancellation of Service order confirmation

    In IW31 we are creating service orders. That service order is posted in 03/24/2008. When i cancel that service order today it is posting into 03/24/2008. But it has to post in Current date. ( 11/25/2008 ).Can any one tell me why it is happening like that.?
    The below is the brief explanation.
    "The main problem is that after the last day of the month users sometimes have to cancel a confirmation( IW45) against a service order. Unfortunately this is posted back into the month that the original confirmation was done. This does not seem to be the correct way for this to be handled. The posting should be made into the current month..

    Hi,
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    Goto T.Code "MASS".
    Enetr the object type as "BUS2032".
    Press F8 or Click on "Execute".
    Click on Fields.
    Search for the field "MASSVBAP-ABGRU".
    Select that line entry.
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    Execute and then assign the reason for rejection.
    After this the status will be changed to completed and cannot be billed.
    Save.
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  • Service Order, Confirmation Relation / Table

    Hi All,
    How to find service order and its confirmation linking ( document flow or relation ) technically ? or else can someone tell me which table have the links/document flows.
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    Hi Sudeep,
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    Document flow in CRM
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  • Service Order completion and Gantt diagram

    Hello expert,
    In resource planning, when a service order is completed (with status "Completed"), the resource assignement in Gantt chart deseppear.
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    Do you know if there is some customizing to do it or it's not possible using standard settings.
    (I am working in SAP CRM 6.0).
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    Sami.

    Hello expert,
    In resource planning, when a service order is completed (with status "Completed"), the resource assignement in Gantt chart deseppear.
    I want that this assignement still displayed in the Gantt diagram and to change only the color when the service is completed.
    Do you know if there is some customizing to do it or it's not possible using standard settings.
    (I am working in SAP CRM 6.0).
    Thank you in advance for your help.
    Sami.

  • Organization Data for Service Orders and Service Confirmation

    Hi,
    Whenever I create any Service Order or Service Confirmation, the Organization Data is automatically populated.
    My doubts are :
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    2. What/ Where are the customization for the Organization Management for the above scenario ?
    Thanks and Regards,
    Samantak.

    Dear Samantak,
    org determination should only be made, if you have customized it.
    So please check which org. data profil has been assigned to the involved transaction types (in SPRO Define transaction types).
    And what the profil does (the rule behind) can be found also in SPRO
    - Master Data
      - Organizational Management
        - Organizational Data Determination
          - Change Rules and Profiles
             -Maintain Organizational Data Profile
    Please check the documentation there!
    Regards, Gerhard

  • IW45 changes cancellation of confirmed service orders

    Hi Every one,
    User is trying to cancel a confirmed service order using Transaction code IW45. When he cancells the service order it is showing the posting date is past date( order confirmed date). Not current date.
    But when we do the cancellaton of production orders and goods issue against service orders it is showing current date ( default ).
    As per user requirement the cancellation of confirmed service order should display the current date not past date.
    Since IW45 is a standard process , then the user requirement is the cancellation of service orders posting date should be the current date but not the service order confirmed date( Past Date ).
    Please let me know is there any possibility if so how??

    Step 1 Request
    November 19, 2012: Empty box shipped. need send for 10 days i not send phon  and i want send again iphon for reparing ,haw to make again for sent ?

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