Service Order Creation through IC Web client

Hello Experts,
I am facing some problem for service order creation in IC Web client.
Description: "ISUSRV" is the new BOL component in CRM 7.0 for service order creation in ISU System. BOL Object is given in this component is "IsuserviceOrder" for service order creation.
Through this component in BOL i am able to search service order.
Problem: When i am trying to create new Service Order it gives error Massage creation failed.
(1) How to create service order through this BOL Root Object "IsuServiceOrder" which field are required to fill the data before create order.
(2) I found ORDER_CODE field in BOL Root Object "IsuServiceOrderu201D when trying to create order what value fill in this field.
(3) I have create one view Using BOL Root Object "IsuServiceOrder" with Save button how to save the service order through this button. What code is required for Save the View data?

Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar

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Service Order Creation through Sales Order...

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I got one requirement it is , we need to copy the account assignment (WBS element ) from sales order line item to service order line item . Morever same wbs element should be used to create automatic settlement rule in service order.
This should also work even if user changes the WBS element later. i.e, updated WBS element should again update service order and settlement rule automatically.
I tried to use Exit MV45AFZB and routine USEREXIT_MOVE_FIELD_TO_COBL, but still i am not able to see the data in service order Location tab, Object tab.
I checked the table ILOA, its not getting updated when creating Service order via sales order.
I am not able to see any fields value coming on Service order screen when creating through sales order.
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Sujeet Mishra

Hi ARC,
Here the issue is that, Sales Order is getting created but while sending the Order num. to Webpage through web service then rasing below Exception.
Runtime Error UNCAUGHT_EXCEPTION
Except. CX_SOAP_CORE
Date and Time 07.05.2008 20:13:24
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An exception that could not be caught occurred.
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The exception 'CX_SOAP_CORE' was raised but was not caught at any stage in the
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'CL_SOAP_TRANSPORT_EXTENSN_ROOTCP', had to
be terminated

Service Order creation from CRM Web-IC hwen user click the push button.

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I need to create the service order (in IS-U) when the user will click the push button in CRM-Web-IC.
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Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar

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Hi Balaji,
Check your order type is present in table /DBM/C_ORDERTP or not? if your order type is custom order type that need to be configured by functional peaple. so it will be there in table /DBM/C_ORDERTP.
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Are you using credit card processing in SAP to get the authorization?
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Error while creating return order(Complaint) in IC web client

Hi SAP Experts,
I am getting following Error while creating return order(Complaint) in IC web client.
Error when processing your request
What has happened?
The URL http://sapcrd.comfort.com:8000/sap/bc/bsp/sap/crm_ic/default_delta.do was not called due to an error.
Note
The following error text was processed in the system CRD : Exception condition "NON_EXISTING_HANDLE" raised.
The error occurred on the application server sapcrd_CRD_00 and in the work process 2 .
The termination type was: RABAX_STATE
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Function: PRC_PD_HEAD_ADD_COND of program SAPLPRC_PRICING_API
Function: CRM_PRIDOC_UPDATE_EC of program SAPLCRM_PRIDOC_COM_EC
Form: EXECUTE_CALLBACKS_PLANNED of program SAPLCRM_EVENT_OW
Function: CRM_EVENT_SET_EXETIME_OW of program SAPLCRM_EVENT_OW
Function: CRM_ORDER_COMPLETE_SINGLE_OW of program SAPLCRM_ORDER_OW
Function: CRM_ORDER_MAINTAIN_SINGLE_OW of program SAPLCRM_ORDER_OW
Function: CRM_ORDER_MAINTAIN_MULTI_OW of program SAPLCRM_ORDER_OW
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Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP
Method: IF_EX_ORDER_SAVE~PREPARE of program CL_EX_ORDER_SAVE==============CP
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If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system CRD in transaction ST22.
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If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 330 -u: VORUSX -l: E -s: CRD -i: sapcrd_CRD_00 -w: 2 -d: 20080324 -t: 021723 -v: RABAX_STATE -e: RAISE_EXCEPTION
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Maximum points will be awarded for useful information.
Thanks,
Rony

Hi,
I notice there is a Z class being called.
Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP
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Hello balu,
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Hi ,
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Hi Prakash,
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Hi Tejas,
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Production Order creation through Tcode- CO10 unless previous order is Tech

Hi,
Can I restrict new Production Order creation through Tcode- CO10 unless previous order is Techoed / closed.
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Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar

Service order creation using bapi with repair order number

Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
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Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
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This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
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Hi ALL,
I tried to run the Repair process based on the help document of SAP:
Configs Followed:
1) In Material master MRP3 view, strategy group is assigned as 84 (service orders). By default this str.grp is linked with Requirement type SERA and Requirement class 203.
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SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes (OVZG)
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Reqt. Class Service Order Type
039 SM01
203 SM01
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R-1001 PC-SERV 1200 8000 62 1 A
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= mandatory
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Item Category Reqt class Reqt. Type
IRRS 039 SE
IRRE 203 SERP
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RAS NORM IRRS
RAS NORM R101 IRRS IRRE
RAS NORM R102 IRRS IRRP
RAS NORM R103 IRRS IRAL
Errors Faced:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Please HELP !
Regards

Hi PeteA,
Sorry, here it is...
Let me explain the process that has been followed:
1) Initially to start with Service Notification was created with IW51 T-code.
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2) After that i take the material in with the help of t-code VRRE.
3) Then, i do the acceptance of the stock ( Technical Check) with t-code QA11.
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Regards

Service order creation from sale order

Hi Friends,
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Hi Satish,
The setting for creation of a service order from sales order can be found in the Requirement class configuration.
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Standard SAP creates SM03 (refurbishment) type of service order from sales order.
Reward points if useful.
Regards
Ananth

Service Order Creation through IC Web client

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