Service Order Example

Hello Everybody,
In the Service Order example, I see that they are using 2 Development components.
Can someone tell me why are they doing that ?
Can you explain it to me please?
Thanks,
Sneha SIngh.

Hi Sneha
you can read more about MVC (model-view-controller) concept here
<http://help.sap.com/saphelp_nwmobile71/helpdata/EN/0f/ab3a3c9ca75402e10000000a114084/content.htm>
One can create multiple DCs as per the requirement for your application.
Explaining the same with a simple eg: suppose I have a Customer scenario with one view for Customer details and other one for Orders. Suppose, I have two resources working in parallel for the same application, then one person can import the model in say DC1 and start his work on Customer View in the same DC. In parallel the other person can define another DC2 with dependency on DC1 and start work on Order View (he will not be importing the model again in DC2)
Hope this helps
Best Regards
Vaidehi

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Service order on CRM application is not working fine

1. We have recently moved from 8.48.16 to 8.51.15 on CRM 8.8 .
2. One of the deleivered feature on CRMUPG is not working. Navigation is as given below.
a) http://mstn-v-iscdev2/psp/CRMUPG/?cmd=login
b) click on " service order " on left hand side.
c) Enter service order id (2000136) in Service Order id.
d) click on " Insert IOP Facilities " in requested facilities section.
e) After clicking CSOS link in facilities column on IOP Facility pane.
The CSOS data is not reflecting in requested Facilities section.
Plz check the issue and help the earliest.
Details :- IE 8
In Another environment,when i click on CSOS.
I can see javascript:submitAction_win0(document.win0,'MSI_FACILITYNAM$0'); in below panel.
while in the environment where i am facing issue show
javascript:hAction_win0(document.win0,'MSI_FACILITYNAM$0', 0, 0, 'CSOS', false, true);

Hi,
How have you defined the property "WAS host" for the portal system that you have created for the back-end?
You might get this error if the way you have defined this WAS host property and the way you are calling the portal are different. For example, if your WAS host property is "<hostname>:<portnumber>" and you are calling your portal as "localhost:<portnumber>", then you will get this error.
Also are you connecting to your portal using the fully qualified domain name? Don't call the portal simply as
<i>http://<host>:<port>/irj</i> but call it as http://<host>.<domain>:<port>/irj.
Regards,
Satyajit.

Contract , scheduling agreement and service order

Hi all,
Can anybody tell me about the contract scheduling agreement and when we can suggest our client to go for schedule or contract agreement ?
Pls tell me elaborately .
Also Pls explain me about service order and when can i go for service order . whether it is restricted to AMC ?
Pls explain me elaborately.
pls explain me steps for creating contract or scheduling agreement and service order..........................
points to be rewarded.
Regards,
Girish.

Hi,
Contract is outline purchasing agreement where you have a contract with the vendor,may be a for a predetermined quantity or predefined value. So everytime you need the matl, you need to make PO ref the contract asking for the delivery of the matl. In such instance when PO is ref with contract its called contract release orders or call off orders. So Process are ME01, ME11, ME31K with aggnrement type, ME51,ME21 & MIGO,
Scheduling agreement is a long term purchase agreement, where you will keep issuing the delivery schedules whenever there is a change in requirement or at predetermined time intervals. The delivery schedule can be on hour/daily/weekly/monthly basis. SA is also an agreement with the vendor for the supply of matl, may be a quanity or value. The delivery dates will be maintained in ME38 ref the SA which are called delivery schedules.So you can maintain the delivery schedule and communicate the vendor on Forecase basis or JIT basis. And when you need some more matl then will only create SA deliveries using ME38. SA could be of 2 types:- without release documentation-system will transmit the delivery info to the vendor once you save the document.
With release documentation- after creating the delivery schedules you need to create SA release using ME84.So Process are ME01, ME11, ME31K with aggnrement type, ME38 & MIGO,
Service order or service PO is created with item Category "D" and an account assignment category as per ur requirement. U can not enter ur material here only u have to maintain short text of material. Example: You want to clean the boiler and u given contract to your Vendor. Vendor sends quotation mentioning that Rs.100/hr/Man head. Now how you will measure the cleaning activities of furnace? You can pay to contractor based on the hourly basis/ man head spent in cleaning activities. So in this case create the Purchase Order mentioning "Cleaning" in the short text in Item overview(Acc assignment ' K' or C or P and Item category 'D) and item details " Man Head" Service No , Gross price - Rs.100.00 and unit - hour ( or pick from Service master) and Quantity-number of hours spent by all man head.
The steps to create Service PO are:
1) Maintain Item Category as D & account assignment such as cost center Kor slaes orderC
2) Keep material code field blank.
3) Enter description of service & other fields in the PO Item Overview level. Press Enter.
4) System will prompt you to maintain services at Item Level. Maintain your service master number / service description & other fields (quantity / rate /)
5) Save the PO.
For more follow the links;
For more follow the link;
http://esoadocu.sap.com/socoview(bD1lbiZjPTgwMCZkPW1pbg==)/render.asp?packageid=DBBB6D8AA3B382F191E0000F20F64781&id=EB65A89F1AFD4C46AB61C6161BAF
http://www.sap-img.com/sap-sd/sap-sd-scheduling-agreement-vs-contract.htm
http://www.copacustomhelp.state.pa.us/infopak/nav/procurement/contracting/file1499/index.htm
http://www.sap-img.com/materials/what-is-outline-and-scheduling-agreement.htm
Regards,
Biju K

Is ATP check possible in Service Order for Sales Item?

Hi All,
My question, is ATP check possible in Service Order for Sales Item? My requirement is that when i create a service order in the web UI with a sales item and drill down to the item level, i see the schedule lines assignment block but w/o any Confirming date, so i want to know whether the ATP check is happening or not. For example wen i create a sales order in web UI with a sales item and drill down into the item level, the schedule line AB shows me the Confirming date checking the ATP. But this is not happening in case of service order. So kindly suggest the reason and clarify my query. Thanks
Regards
Sridevi

Nobody can help me???
Please.
Thanks

Different product hierarchy in sales order and in service order

Dear experts,
In VA03, I notice that
- under Line Item > Sales B, there is a field Product Hierarchy
- under Line Item > Account assignment, there is a field Order. From here, it links to a service order. In the service order, I can see a field Product Hierarchy too.
I would like to know if there is an implication when the field Product Hierarchy in sales order and in service order are different. Is it possible that this will cause an inconsistency?
Usually these two fields have the same value, since the value in sales order is copied from service order. However, in my case, the product hierarchy is changed/updated in service order, but not in sales order.

Hi,
We have document pricing procedure maintained at two levels for Sales order or Billing type.
The pricing procedure is determined based on SAles Area Customer pricing procedureDocument Pricing procedure+pricing procedure.
Example :For Sales Document type the document pricing rpocedure will be A and for billing type 'B"
Sales Area1A+Pricing procedure A
Sales Area1B+Pricing procedure B
Now A will be maintained in VOV8 and B will be maintained in VOFA.So two pricing procedures.
Regards,

Initial Load of Service Order by loading histor. prices (w/o Pricing P.)

Hi Experts,
in our actual proyect we need to load historical service orders into the system via report. No our problem is if we shut of the pricing procedure the prices are set in the report are not taking into account. The result is that the products in the tickets are with 0,00 Euros. If we do not shut of the pricing procedure the prices are loaded which are assigned to the products.
But we need to load the tickets with the prices that are included in the report. How can we do that? Someone has an ABAP Example.
Best Regards
Oliver

Solution not necessary anymore.

Auto creation of service notification with service order

Hi all
Please let me know how can this achived.
1. When Service order is created automatically notification should create.
how can we do this, Please let me what is cutomization step for this.
2. Is it possible to generate the service order and notification automatically when sales order is created.If so how it can be achived.
regards
Krish

As stated above, its done through the Transfer of Requirements settings in the SD IMG
As an example lets look at the standard repair order - the links are:
Sales document item category IRRP
- Item Cat IRRP is linked to Requirements Type SERP (SD IMG->Determination Of Requirement Types Using Transaction)
-- Requirements Type SERP is linked to Requirements Class 204 (SD IMG->Define Requirements Types)
--- Requirements Class 204 is lined to order type SM03 (SD IMG->Define Requirements Classes)
PeteA

2 Service Orders created on save

Experts,
We are trying to create service order process type by directly using the logical link "SRV-ORD-CR" from the navigation bar of IC webclient. However its creating 2 orders on save. This happens only once per session.
I have debugged through EH_ONSAVE for the overview view for the component BT116H_SRVO, and am unable to find the extra entity that is created during the save. This phenomenon also doesn't occur when the service order creation page is reached through the search screen by clicking the 'New' button.
Please advise.
Thanks,
Ayeung

Manfred,
It seems like when the leading transaction type is changed, it automatically creates the transaction that is placed in that field.
For example, if we use Transaction Type 0010, it creates a transaction record and a customer service order on save.
Any suggestions on how to avoid creating two records/orders?
Thanks,
AYeung

Service order creation condition

Hi,
Could anyone please tell me how can we insert a condition so that one type of service order can not be created after creation of service order of another type.
Suppose if A and B type of service orders(sub-order of C) are to created sequentially...first A then B.
Then in this case after techo of B, A must not be created....so please guide is there any option to insert this condition while we configure sub orders(Service order).
Thanks and Regards

Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar

Service Order creation from CRM Web-IC hwen user click the push button.

Hi experts,
I need to create the service order (in IS-U) when the user will click the push button in CRM-Web-IC.
I know the RFC for the same to be used in IS-U but for that I need to get order type which is mandatory importing parameter for RFC.
I know BP, Premise & Installation.So,How can I get order type for that?
Reply will be greatly appreciated.
Thanks in advance.
Regards,
Abhay.

Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar

Service Order Creation through IC Web client

Hello Experts,
I am facing some problem for service order creation in IC Web client.
Description: "ISUSRV" is the new BOL component in CRM 7.0 for service order creation in ISU System. BOL Object is given in this component is "IsuserviceOrder" for service order creation.
Through this component in BOL i am able to search service order.
Problem: When i am trying to create new Service Order it gives error Massage creation failed.
(1) How to create service order through this BOL Root Object "IsuServiceOrder" which field are required to fill the data before create order.
(2) I found ORDER_CODE field in BOL Root Object "IsuServiceOrderu201D when trying to create order what value fill in this field.
(3) I have create one view Using BOL Root Object "IsuServiceOrder" with Save button how to save the service order through this button. What code is required for Save the View data?

Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar

Revenue Account Determination based on Sales Order Document Type & Service Order Type

Hi Expert,
I have Customer Service Module with Resource Related Billing for services attached with SD.
When DP90 runs sales document debit memo request is created & then debt memo is created.
I need to configure Revenue Account Determination based on Sales Order Type and also based on Service Order Type.
I did not see any field catalogue in revenue account determination for order type, For communication structure KOMKCV Header and KOMPCV Item level there is no field for sales order type nor service order type.
Is it possible to bring in both order types? Can ABAP person do it?
How to bring these fields?
Is it possible & recommendd to have service order type filed AURAT for service order into this sturcture?
Is this configuration is OK acceptable by SAP? If so is there any chnace for issues errors & wrong determination from FI CO view?
Your valued input is highly appreciated.
Thanks
Prakash Parikh

Hi Prakash,
Yes, you can certainly add new table fields into the field catalog KOMKCV and KOMPCV and use it during account determination. You will also have to add these new fields in the user exit RV60AFZZ for it to work. I believe you will need ABAPer's help to make this work. The abaper will have to crate a ZZFIELD (ZZAUART for example) and put it in the structure and use the same in the user exit to pass the values.
In your case, what I am not sure is, are you looking to modify the existing standard tables or creating new ones. My suggestion is to create the new condition tables with these new fields (like document type) after adding it to the field catalog. Only modify the access sequence (KOFI) in such a way that your new tables are access first before it goes into standard tables (or you can adjust it according to your scenario.
We have done it in our company and it is working fine. Basically what we have done is to create new tables instead of modifying the standard ones. We have adjusted the access sequence in such a way that some of our custom tables are accessed first before the standard SAP tables (C001 to C005).
I found a similar requirement on SCN. This might help.
Adding New Field in Account Determination
Hope this helps.
Regards,
Mukund S

Print smartforms for service order with printer, not a spool in CRM WebUI

Dear Experts!
We have a long list of different print forms for a service order. We would love to have a list of these forms appearing when clicking on "Print" button to choose from.
We have made appropriate settings in SPRO (CRM -> Basic Functions -> Actions -> Actions in Transaction -> Change Actions and Conditions -> Define Action Profiles and Actions & Define Conditions). Option "Print Immediately" is set, and the Output Device is set to local printer. So now we have the following results:
- When clicking "Print Preview", a window appears where one of the possible forms may be selected to be shown as PDF.
- When clicking "Print", one of the forms is being moved to spool. So, you may only enter the spool in GUI and send the document to printer.
There is only one help topic about printing, that says:
Prerequisites
Actions are displayed on the Print pushbutton if the following criteria are met:
-The print action is set as relevant for the toolbar
- A print smart form is defined as the processing type
- The action is set to Execute immediately
- The action is inactive, that is, it is set to be executed manually
Please, give us a hint on how to make customizing to send document right to the printer.

Hi Alex,
This Business Add-In (PRINTER_DETERM_PPF) is used in the Actions (CRM-BF-ACI) component. It enables you to determine a printer more flexibly than the standard Customizing activity allows you to. For example, if you want to print an e-mail confirmation from a local printer in your office, and not from the usual printer for your entire department, you can use this add-in to do so.
Get back to me for a more info.
Hope this helps.
Cheers, Satish

CRM 5.0 - IC WebClient - Service Ticket vs Service Order Navigation

Hi Gurus
Have any of you experts out there used the Badi: Navigation to Service Ticket and Service Order.
This Badi is located at: SPRO->IMG->Customer Relationship Management
->Interaction Center Webclient->Business Transactions->Service Ticket
->Business Add-Ins (Badi)s.
We are using Service Tickets only, yet when searching in the Inbox we locate our Service Ticket Transactions, when we select the Transaction it opens in Service Order view, not Service Ticket view.
My understanding is that this Badi can resolve the issue, does anyone have an example of the code they've used in this Badi to force navigation to the Service Ticket.
This is highly critical to our implimentation, therefore maximum points for the right answer
Many Thanks
Panduranga

Hi Panduranga ,
Here is a method in BADI.
pay attention that's only one BADI can be active so deactivate default BADI.
method IF_EX_CRM_ICWC_SERVICE_NAV~NAVIGATE.
    case iv_process_type.
     when 'TSVO'.                                           "#EC NOTEXT
* navigate to Service Ticket
       rv_navigation_link = 'ServiceToSrvTHead'.            "#EC NOTEXT
       return.
     when 'ZTSV'.                                           "#EC NOTEXT
* navigate to Service Ticket
       rv_navigation_link = 'ServiceToSrvTHead'.            "#EC NOTEXT
       return.
*    when 'WRS1'.                                           "#EC NOTEXT
* navigate to WebRequest
      when others.
* navigate to "normal" Service Order
        rv_navigation_link = 'ServiceToServHeader'.         "#EC NOTEXT
        return.
    endcase.
endmethod.
Good Luck
Eli Steklov
<b>Please Reward Points if it Helps </b>

How to change the responsible in a service order

Hi.
Does anyone know how to change the responsible in a service order?
I am working on CRM7
Thanks
Rob

Hi Radek
It falls in to an endless loop, cause the 'CRM_ORDER_MAINTAIN' calls the BAdI 'ORDER_SAVE', because of that I have to find the right place to call the function 'CRM_ORDER_MAINTAIN'.
I have done an example calling the 'CRM_ORDER_MAINTAIN' out of 'ORDER_SAVE' using hard coded values and it works.
Thanks
RoB
Edited by: Roberto Quezada Olmos on May 26, 2009 3:23 PM

Service Order Example

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