Service order from Accounts

Hi all,
In the Account BSP I can see the Interaction History and I can see the Service Order number. I cannot drill from here into the Service Order. I need to review the account, see the service history and drill into a service order.
I need the same drill down capability from Relationship tab to drill into related Contacts and Accounts.
How can this be achieved?
Thanks in advance for your help.
Regards,
Priya

Hi Priya,
You will need to Maintain Object Links in the CRMC_BLUEPRINT_C Transaction ->Navigation (URL Generation) -> Assign Object Method to Role....
Thanks,
Ranjan

Similar Messages

Stop Message while saving Service Order from IW51

Hello,
I am getting bleow error while saving service order.
System: Status object does not exist. Message Numner IW351
Actually I have done one enhcement in the User exit of the Sales order in the form Routine...
USEREXIT_SAVE_DOCUMENT_PREPARE
From this depending upon the some validation i am populating Error message,
I am creating sales order through service order from the Transaction IW51.
When i Try to save the service order i get the error messages which is coming from my validation which
I had put in the MV45AFZZ.
After the error messgae i press ENTER and then try to change the order by clcicking on the advance shipment.
As soon as i click on that i get a STOP messgae.
Which i as below.
System: Status object does not exist
I m not getting why it is coming.
Kindly Help.
Regards
Sachin

Hi,
After MESSAGE add STOP. :
MESSAGE ixxx(xxx) with param1 param2 param3 DISPLAY LIKE 'E'.
STOP.
or If ambiguity with usage of STOP being obselete use EXIT after message.
MESSAGE ixxx(xxx) with param1 param2 param3 DISPLAY LIKE 'E'.
EXIT.
BR
Dep

Creation of service order from sales order

Dear gurus,
I am creating a service order from sales order. the system is asking me the variant configurations for the said material.
But i dont want to use a configurable material. I want to use a general material withour variant configuration and generate a service order using predefined tasklist.
Please help!

Hello Prashant,
if you do not want to use configurable materials in sales order:
make sure the material cannot be configured (material master view 'basic data2')
make sure the customizing for the item line does not require configuration (remove the 'configuration strategy' in the customizing for the item line)
Link your sales material to your task list using transaction OISD
If you do not wat to configure your task list as well, just make sure it is not linked to a configuration profile.
Does this help?
Nicolas

Triggering of service order from contract-Reg

Dear All,
My client requirement is, they want to trigger service orders from service contract.They want to have the TL from OISD setting with respect to material.Is it possible in std way?
pl through some light.
Regards
KRISHNAN

Hi,
In IMG--SD-Basicfunctions-availability and transfer of requirements- we have determination of requirement types using transaction, here we have requirement type for an item category and through determintation of requriement type we can find for that requirement type what is the requirement class and In the determination of requirement class in the type column we can which order type it has to generate in background i.e. basically service order.
Try this and pls let me know
regards
satish

Creating Service Order from Campaign

Hello Guru's
I m really stuck presently with my Task.
My scenario is, we have modified service order transaction (zsrv), and this service order has been modified by adding custom developed classification that we assign every time we create service order manually. I have to create same service order from campaign execution.
At the same time when we create campaign, this classification is assigned in campaign screen and stored in bespoke table. Then i have to create service order automatically from campaign when executed.
So can any one help me on this scenario. what BADi i have to use, what is the best approach for this. How i can pass the classification of campaign to service order.
please help me
thank you
shankar

Hello. What was the solution, please?
I have a similar scenario in which I need a mass creation of service requests from a target group.
Thanks a lot,
Luis.

Error in attaching a Service Order from BSP

I am trying to attach a document to a CRM Service Order from BSP.
Im using the following FM
cl_crm_documents=>create_with_file
When I test the FM from SE37 transaction, I am able to attach a file from a local disk succesfully and the service order is getting updated. But If I call this FM from BSP, trying to do the same operation, document cannot attach to service order and Method returns the following error: Error loading file <NameFile> (Class of message CRM_DOCUMENTS and number 100).
Thanks in advance.

Hello Shravan,
Check this weblog:
/people/raja.thangamani/blog/2007/06/27/bsphow-to-create-attachment-in-business-transactions
Best regards and good luck,
Bruno

Service order from a repair order

Hi,
I want to create a service order from the repair order (sales order).
In the sales order, i select "repairs" for the prinicpal item. After that, in the screen "Change Repair request xx: item data". this message appear " The system generates an item porposal automaticaly. Copy proposal?"
But the system take a long time and at least do not create the service order.
Another message appear, when i select SM Order "A service order has not been found for action 'Repairs' "
What's the prerequisites to create a service order from the repair order.
Thanks for your quick help

Pre requsits for this are :
Maintain Strategy group 84 in MRP 3 screen in material master.
Go to t-code OISD, here you can maintain plant, material,work centre, task list.
Now go to order creation put your material & quantity is 1 & enter system will genarate service order,
Go to item data >>> schedule line , here u will find service order tab click on that tab service order is displaying
else use IW32 or IW33 to see service order.
Reagrds,
kapil

Need to Create Service Orders from Hand Held Devices

Hi,
Could any one please provide me the Function Module for creation of service orders from Hand Held devices?
Thanks and Regards,
Gopinath Addepalli.

Hi,
Once your basic settings for transaction type
(IMG Path: SAP Implementation Guide-->Customer Relationship Management
>Transactions>Basic Settings-->Define Transaction Types)
in CRM server is in place and in 'Allowed Channels for Transaction type' you have an entry for 'PDA', then you can see the transaction type in handheld device and can raise service order from you handheld device.
Best Regards,
Pratik Patel.
<b>Reward with Points!</b>

Stopping the service order from further processing

Hi Experts,
According to my requirement, the service orders will be generated by the call centre agents , then they will release and the technicians will be determined . The pager messages will go to the technicians.
But the service order whic are generated after 5 PM , we should not send the messages to the technicians althought the service orders are released.
For this where should I do the coding , which is the exact place to stop the service order from further processing.
Please help me out in this.
Thanks in Advance,
Praveen

Hi,
The best way would be to implement a ORDER_SAVE Badi..wherein u can stop a service order for further processing based on the status..
Regards,
PePe

Replicating Service contracts and Service orders from ECC 6.0 to CRM 2007

Hi CRM Gurus,
How can we replicate Service contracts and Service orders from ECC 6.0 and CRM 2007. Any pointers to do this?
Please let me know.
Best regards,
Vinay

Vinay,
I dont think you need any Middleware adaptor objects for CRM Request download .
You need to create a request in CRM using R3AR2 . Here you need to provide the R/3 table name and field name to download the service document along with Document ID
You can monitor your request download in txn R3AR4.
But as MCG rightly told , you should have done all requried customized settigns before downloading service documents .
Regards
Dinesh

Creation of service order from campaign element

Hi,
We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
The question is, how to create a follow-on transactions such as service orders through campaign, so that one service order gets created for each successful BP from campaign result?
Thanks in advance for your advice / suggestions.
Regards
Umesh
Edited by: Umesh Singh on Sep 30, 2009 6:36 PM

Hi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?
Thanks
Umesh

Creation of Service Order from Service Plan

Hi Experts,
I am working on sap crm 5.0 version
Pls help in the service order creation from service plan document
I have Created a service plan product and maintained a service plan template with an interval of 3months
In Service Plan to service order action i am using the Standard method call
CREATE_ORDER_SRVPLAN in the action profile and Action profile Start Condtion
Start of interval equal to todays date . when i am executing the action
First service order is getting created immediately on the serviceplan Creation date.
Subsequent service orders are getting generated respectively as per defined frequency .
So I am getting one extra service order . how to restrict the additional service order creation and
order creation to happen as per template frequency
Regards,
Prajit.P

Hi vishant,
thanks for ur quick reply.
I am not able to find the scheduling type as u mentioned for changing the planning start date in template. I am using the standard date profile SERVPLAN in my service plan action profile
Please suggest me the daterule i need to select in the date type start of interval in my date profile
Regards,
Prajit.P

Service order from sales order

Hi, can anyone advise the following? I created a service material with strategy grp 84 so that during SO creation, this will also generate a service order automatically. However, there is info message saying there's no configuration profile for this material.
I do not want to setup a configurable service product. Can anyone advise how i can overcome this message? I am only interested in creating a service order for a non-configurable service product.
Thanks
PP

Hi,
Please check your material master if check box - "material is configurable" is active. This check box is in Basic data 2. Also check if classification view is active for your material. Also check in Basic data 1 , if any configurable setting is available.
If any of these settings are active than deactivate themt.
If it does not work than check your "requirement class" settings. Go to TA - OVZG . Go to details of your class type,
check field "Configuration" , if it has value as '+' means configuration is mandatory. Change this value.
If you dont know your "requirement class", than go to Procurement tab in sales order. Get the requirement type from there.
Go to TA - OVZH and get your requirement class based on requirement type.

How to prevent the replication of service order from CRM to R/3

Hi,
I create a service order and it displays in SMW01. Does it mean that system tries to replicate it from CRM to R/3? I have deleted the subscription in SMOEAC while publication of BUS_TRANS_MSG can't be deleted. Is there any other configuration affecting the replication from CRM to R/3?
BR,
ROBERT

Hi Robert,
The replication to R/3 will not happen if you dont have a R/3 site maintained in smoeac. This itself should be enough as it wont know which R/3 should the data be transferred to. Hence the data will not get replicated to R/3.
The bdoc that you see in SMW01 does not mean that data will get replicated. it just indicates what has been created in CRM.
Thanks,
Abishek

Get Guid of service order from Document nos !

Hello,
Can anybody tell me the function module which will import Document nos of service order and return me the Guid of that document.
Similarly i need function module which would accept document nos and return me the process type.
I know its directly available from table crmd_orderadm_h.
However its not efficient since the tables contains over lacs of records.
Also this table has primary key guid, so if we search this table using nonprimary key like document nos( object_id) the system wil scan for all records and thus it will be inefficient.
Any FM's ??
Helpfull answer will be handsomely rewarded.
Regards,
Anand.

Hi Anand,
Try
SE38---CRM_ORDER_READ-Display-Enter the transaction number.
Regards,
Satish Mathala

Service order from Accounts

Similar Messages

Maybe you are looking for