Service order is creating automatically

Dear All,
After a creating the repair order and return delivery when the service order is creating automatically with the repair order it giving me an error that "Order type CS03 is not suitable for repair processing" and when i see the help it says me "You have selected an order type that is not suitable for return material authorization.
An order type is only suitable for return material authorization if the following three conditions are met:
the order is a service order
the order is not revenue-producing
the order has a refurbishment indicator"
and the setting is appropriate but still its not working....Please help me on this.....
Thanks & Regards,
Mohsin

Customization --> Plant Maintenance and Customer Service --> Maintenance and Service Processing --> Maintenance and Service Orders --> Functions and Settings for Order Types --> Indicate Order Types for Refurbishment Processing
Pls confirm if the checkbox "Refurbishment order" is checked.
B A

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Hello Experts,
We are using CRM 7
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We have defined:
1. Trasaction Code: CRMD_SERV_SLA- Response Profile / Response Times
2. In Customizing we have defined our date profile with the relevant duration
3. In Customizing for transaction types we defined SLA Prof. Det. Proc= IT000001
4. we assign the Service Profile and Response Profile to BP (from "service levels" block) .
Everthing seems ok but the SLA time is not determined automatically.
Hope you can help me out.
Thanks,
Tal

Hi Tal Tal
Your steps are correct and i hope you did these too
a) In the SLA determination procedure ,you have defined the access sequence for service product item or org
b) If service product item ,take any service product for ex INVESTIGATION assign the two Service and response profile in the service tab
c) if org the above two profiles can be assigned to org attributes.
d) In my opinion the date profile you should have assigned it to item category as I think the SLA date calculation is done at the item level
e) You should assign the SLA det prof to the transaction type in the service process business category - customizing header.
f) when you create a transaction type sla dates will be determined as follows
    a) you have to enter service product entered in the item ,then dates will be visible,and also if your access sequence is based on service product,the respons profile and service profile will be determined.
    b) if you have given indicators as all these three "category,priority,codes' in your response profile, then you have to enter all three and then hit enter
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Any FM or BAPI to Release Service Order before creating the Adv Ship Order

Is there any Function Module or BAPI to Release Service Order before creating the Advance Shipment Order.
or is there any other alternative to release Service Order.

Hi,
Try BAPI_ALM_GET_PROP.
Regards,
Chandra

Function module to get Service Order details created with a Sales Order

Hi,
Could anyone tell me if there is any function module to get the details of the Service order that is created automatically for a line item in a sales order. Let me explain my requirement clearly.
When a sales order is created with specific line item, a service order is automatically created for that line item. I need to get the information about the associated service order. I can't find this information in VBAK, VBAP or VBEP tables obviously. But, i can see the link between the service order created and related Sales document # and item # in the DB view CAUFV. But, the key field here is Service order #. But my requirement is to get the service order details from the key field of Sales document.
I tested the FM SD_SALES_DOCUMENT_READ_POS that reads the sales document header and item material tables, but this doesn't help me in getting the service order details associated with the material line item.
Your early response is greatly appreciated.
Thanks in advance,
venu

Hi Akshay,
I actually saw this , but surprisingly, there is nothing stored in this field in either of the tables VBAK or VBAP. I mean, even for the sales orders which have associated service orders, nothing is stored in either of the above tables.
Can you please tell me if there is anyother way.
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venu

Pricing date change on service order when creating confirmation.

Hi gurus,
I want to change the pricing date (and recalculate prices)on service order to the date confirmation is created from the service order.I would like to know if this can be achieved by copy control BADI or order save BADI or pricing BADI ?
Please guide if anybody has already achieved this functionality.
Thanks
Dona

Hi Dona,
Pricing manipulation for an order can be done by using CRM_PRICING_BADI.Use the method CRM_PRICING_MERGE, here you can use the changing parameter CS_PRICING_BADI to change the pricing data.
Hope it helps you.
Regards,
Shweta

SRM Purchase Order not Created Automatically

SRM 7.0 Extended Classic Scenario:
Issue: When creating a standard shopping cart in SRM the Purchase Order is not created in SRM (or in R3). Eventhough the shopping cart is fully approved and has a vendor assigned. The overall shopping cart status remains approved,the line items status shows 'item in transfer process'. Otherwise there are no errors in the application monitor. Nothing appears in table BBP_DOCUMENT_TAB
Considerations: Everything is working fine for limit shopping cart, the PO gets created automatically and the SC has status follow-on document created.
Also, this was working fine for standard orders, it seems that support pack 7 or 8 broke this functionality, yet I do not see any notes regarding the issue. Any ideas on what controls the automatic PO generation or how it could work for limits but not standard SC's would be greatly appreciated.
Thanks,
Matt
Edited by: Matt Joseph on Nov 17, 2010 10:27 AM

First of all PO should be created then you can see entry in doc table.
u Note 1480994 - How to process a shopping cart with status I1111?
see SAP treatment and some work around..
Symptom
Shopping Cart is stuck in status I1111 (Item in transfer process).
Other terms
Application Monitor, I1112, I1111, Monitor Shopping Cart
Reason and Prerequisites
This is a FAQ note, which shows how to treat such Shopping Carts.
Solution
Shopping Cart status I1111 (Item in transfer process) is a temporary status, which means that shopping cart is being processed in order to generate a follow-on document.
However, it is possible that status I1111 becomes permanent and, in this case, shopping cart status is inconsistent.
There are some procedures to be considered when shopping cart is stuck in status I1111.
Report BBP_ALERT_SB_NOTTRANSFERED is available to change the status of the shopping cart item from I1111 to 'Error in transmission' (I1112) and later on, it is possible to retransfer this shopping cart from Application Monitor/Monitor Shopping Cart transactions.
Note 441768 provides more information about this report.
However, BBP_ALERT_SB_NOTTRANSFERED works in a time stamp. BBP_ALERT_SB_NOTTRANSFERED will check shopping carts created after date specified in table BBP_CONTROL.
To check this information, go to SE16 -> BBP_CONTROL and as input parameter provide the report name. Here you will see the last date that report has been run.
If you have a shopping cart in status I1111 which is older than date specified in table BBP_CONTROL, you have to change manually the time stamp specified in such table. You have to specify an older date (before shopping cart creation).
Doing this, you can run report BBP_ALERT_SB_NOTTRANSFERED and cart in question will have status I1112 assigned.
Once status I1112 is assigned to shopping cart, you can retransfer it from Application Monitor (BBPWEBMONITOR transaction in SAP_GUI) or Monitor Shopping Cart in the web.
To transfer Shopping Carts from BBPWEBMONITOR, some settings need to be done.
Following notes should be considered:
550044
FAQ Alert monitor RZ20 does not show any alerts
396102
BBP Alert monitor RZ20 does not work
387701
The Shopping Card are not transfered after "resubmit"
According note 387701, workflows WS10000214 and WS10000215 have to be activated. One of them is to delete shopping cart item using Application Monitor and the other one is to resubmit the cart. Then, once this settings are done, you can retransfer I1112 carts from Application Monitor.
If all settings are done and you have a cart with status I1112 that it is not appearing in Application Monitor, report BBP_ALERT_SC_STATUS_ERROR is available, which checks the carts in status I1112 and put them in the Application Monitor, in order to allow you to transfer them again. Note 631513 explains about this report.
Additional notes to be considered in this scenario:
1159609
Transfer function does not create local purchase orders
1233037
BBP_MON_SC: Shopping cart transfer ends in status I1111
1040878
Cannot transfer shopping carts with status I1112
Header Data
Release Status: Released for Customer
Released on: 09.08.2010 16:04:09
Master Language: English
Priority: Recommendations/additional info
Category: Consulting
Primary Component: SRM-EBP-SHP Shopping Cart
Secondary Components: SRM-EBP-APM Application Monitors
Affected Releases
Release-Independent
Related Notes
1233037 - BBP_MON_SC: Shopping cart transfer ends in status I1111
1159609 - Transfer function does not create local purchase orders
1040878 - Cannot transfer shopping carts with status I1112

Auto creation of service notification with service order

Hi all
Please let me know how can this achived.
1. When Service order is created automatically notification should create.
how can we do this, Please let me what is cutomization step for this.
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regards
Krish

As stated above, its done through the Transfer of Requirements settings in the SD IMG
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Sales document item category IRRP
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--- Requirements Class 204 is lined to order type SM03 (SD IMG->Define Requirements Classes)
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Settlement Rule for service order created based on sales order

Hello,
I am creating a sales order and entering WBS as an cost object.
After creation of sales order the Service order is created.
For service order type in the settlement profile WBS is maintained.
But the system is not copying the WBS in Service order which is maintained in sales order.
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Abhijit

Hi,
As far as my understanding when service order is created through sales order then settlement rule is SDI and its item number
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Kapil

How to create a service order and check the internal order in R/3

Required Solution:
1. How to copy existing service order and create new one and check the internal order in R/3, whether the certain service order is correctly created in r/3, can you polease explain the steps plz.
2. If i am creating service order by service template finally the service order is getting created but it is not showing me in the table iaom_crm_aufk, how to check this.
can any one help me in this issues as soon as possible.

Hello Zita,
Try to restart your portal after creating <b>ServiceUser</b> in both UME and KM.
One more major difference between ServiceUser and normal portal user is that a ServiceUser does not have a UserAccount (IUserAccount)
Object serviceContext = null;
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IResourceContext resCtx = (IResourceContext) serviceContext;
So I modify all KM resources with this resCtx.
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Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers

User exit Or Badi for creating Service order while modifying sales order.

Hi Experts,
I am creating Notification using transaction IW51.
In IW51 there is a button to create a sales order.
I click on sales order button and create a sales order.
Now notification and sales order are created.
Now i go in transaction VA02 and click on avalibility check push button .It gives me some popups in which i select copy all options.Then i click on save button
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Before the service order gets created i want to pass the notification data ; for ex- Equnr(Equipment number) to service order.
Thanks & Regards,
Chetan

Hi,
Are you saying first create notification,then service order
and then Sales order.
But the requirement is create notification then sales order and when you go in va02 and while modifying the sales order and create service order.
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chetan.

CRM service order does not create purchase requisition

Dear experts,
CRM 5.0
We have a scenario where saving a released service order should create a purchase requisition in ECC and update the document flow. I have performed the following steps and still the PR isn't getting created.
1. Configuration in CRM and ECC for integration of service processes with logistics and maintaining the purchasing document types.
2. Maintaining standard pruchase groups in ECC table V_TMW01
3. Assigning standard purchase org to the plant
4. Making sure correct RFC destination is assigned to the logical system.
Am I by any chance missing some middleware steps as saving the service order does not even trigger anything in the system?
Thanks
Ritwik

Hi Ritwik,
Just check the following activities are maintained or not
1) You have created the subscription in SMOEAC with Site , Replication object and Service Order
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2) You have maintained the customizing entry in CRM in spro for the following combination in logiistics
    Integration for Trans.Type Item Cat. Service Organization Org Unit (Service) Log. Scen.
Regards
Pavan.A

Crm service order related fields updation

hi ,
i am creating a sales order using va01 transaction. service order is automatically created with the config settings . during this, some of the fields in service order in R/3 are not updated. i wnt to populate 6 fields in service order when creating sales order .
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Can any one pls suggest me how to update the operations tab fields in service order .
Reg
Shiva

hi ,
i am creating a sales order using va01 transaction. service order is automatically created with the config settings . during this, some of the fields in service order in R/3 are not updated. i wnt to populate 6 fields in service order when creating sales order .
i hv got user exit to update 4 fields, but for operations tab in service order, i need to populated activity type and work ( quantity fields ), these fields are not availbale in the above user exit.
Can any one pls suggest me how to update the operations tab fields in service order .
Reg
Shiva

Service Order status Not Changing From Resloved to Closed status

The service order Status not automatically moving from Resolved to closed after 30days.
Observation
We Revived program Z program ,seems to be fine.
I am set the program in debugging mode for testing the Service orders by reduce the time duraion for staus resolved to closed, am getting the getting the Error Test determination procedure is not evaluated .
Point of dout
1) Is there any relation between Test Determination Procedure and Z program.
2) while am checking for Text Customing for Consistency I found an error Log.
3) While creating Service Order Test field was Mandatory
for that have dout about is there any relation between for this program
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Raju.........

Solved ...
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User Exit or BADI to update the service order in R/3

Hi,
When creating a service order the following fields need to be populated automatically using an user exit or badi.
1. Planner Group
2. PMActType Plant maintenance activity type
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4. WBS element
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so my requirement is there any function module or Badi or user exit to update the service order details when service order is created / changed.
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Ramana

Hi Ramana,
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Consume components that are consigned in service order

Dear CS gurus,
Always wanted to know if this was possible:
Current scenario
1. We need to track materials (spare parts to repair machines) that are moved to specific customer locations. In order to do that, we are using consignment fill-up (via SD).
NOTE: We cannot use SLoc to track these stock because there are just too many locations to track and a more feasible way is to use the consignment method.
2. Since those items are actually spare parts to repair machines (the machines are our asset), we will make a service order (internal work order) to capture cost of repair. We need to indicate the materials that we will use in the Components tab. Since those materials are consigned to customer's site, we won't find those items in the warehouse.
As far as I know, we cannot consume stock that are consigned ... only those in the warehouse.
The current practice is to perform a Consignment pick-up (via SD) to bring the stock from consignment back to warehouse first. Then create the service order and maintain the materials to be used in the Components tab.
My question:
1. Is there anyway to actually consume the consignment stock instead of having duplicate steps as mentioned above?
2. If not, is there a better solution for the above scenario?

Hi
If you consume spares against a Service order, system will automatically book the cost to that order.
1. Move the spares to the Customer site (Consignment stock)
2. Create a Service order when the spares are consumed
3. issue the spares against the service order MB11, 261W mvt.
4. Confirm the time
Labour and Material cost will be booked against the Service order.
Hope this is your requirement.
I Do not agree with your statement "If I were to use MIGO to "consume" the material, I would not be able to collect the cost for the repairs of the machine."
Babu

Service order is creating automatically

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