Service order process step by step

dear friends,
pls explain service order process flow step by step
reg
eswar

Service Order:
Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order.
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
The transaction codes for Service Order:
IW31 - Create order (SM01-service order type)
MB1A - Issue components to service order
IW41 - Confirm labour and material
IW32 - Complete the service order (Teco)
Regards.

Similar Messages

Regarding Sales / Service Order Processing System Business Package.

Dear All,
I have here ECC 6 and EP 7.
Can anyone tell me that what is the appropriate Business Package / Application Package / XSS Framework is required for Sales / Service Order Processing.
Here we don't have CRM.
Kindly advise me what all is required for Sales / Service Order Processing which includes Placement of Orders, Status of he order, Amount to be paid etc.. Functionality in it to be shown in portal.
Regards,
Sidhartha Chatterjee

Can you give me a step by step approach for setting up the ITS connections for these business packages and pull the data?
I have created the sytem with same name as given in the error i.e.SAP_R3_SalesService
I have given the ITS connection parameters for this system name.
Now i went to "Connection Tests". Checked "ITS connection" and hit Test.
Here it gives the following.
Results
1. The system object represents an SAP system.
2. The following parameters are valid: wap.ITS.path (sap/bc/gui/sap/its/webgui) ; wap.ITS.protocol (http) ; wap.ITS.hostname (xxxx.xx.dir.xxxx.com:8080)
3. HTTP/S connection failed. Make sure the protocol, host name, and user mapping are correctly defined.
Step 2 says that the host name and protocol that i gave is correct.
I did the user mapping under the link "Personalize".
If i have to do the user mappping under User Administration->User Mapping, i am not able to see the sytem name "SAP_R3_SalesService" in the drop down.

CS/SM -Service order process

Hi All,
My client is planning to implement CS/SM module and like to know some information regarding CS/SM module.
As a FI/CO consultant what are scenarios and/or business process we have to plan at Blue print stage?
could any one please explain me Service order process in manufacturing industry? and if posisble please forward or share SC/SM module documentation.
Any help is appreciated.....
Thanks,
Anusha

You should start reading SAP Help on Customer Service for SAP ERP:
http://help.sap.com/erp2005_ehp_04/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm
Old documentation from 4.6 is available too and is still good reading:
http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm
Content is freely available over the internet, so help yourself.

Service Order Processing

Hi Guys,
I have an ABAP interview tommorow and what the client is looking for is someone who can work on Service order proceesing, it will be great if anyone of you can help you out in this. I mean if any one of you can send some details on Service oreder processing related to ABAP.
Thanks,
Rajeev!!!!!

Create sales order with reference to service order
REPORT ZBAPI_SALESORDER_CREATE LINE-SIZE 132 MESSAGE-ID ZMMBAPI .
Internal table definition *
****<<<<<Communication Fields: Sales and Distribution Document Header>>>>>>>>
DATA: GT_ORDER_HEADER_IN LIKE BAPISDHD1,
*******<<<Checkbox Fields for Sales and Distribution Document Header>>>>>>>>>
GT_ORDER_HEADER_INX LIKE BAPISDHD1X,
*****<<<<<Return Parameter>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
GT_RETURN LIKE BAPIRET2 OCCURS 0 WITH HEADER LINE, " Return Messages
*********<<<Communication Fields: Sales and Distribution Document Item<>>>>>
GT_ORDER_ITEMS_IN LIKE BAPISDITM OCCURS 0 WITH HEADER LINE, " Item Data
*********<<<Communication Fields: Sales and Distribution Document Item>>>>>>>
GT_ORDER_ITEMS_INX LIKE BAPISDITMX OCCURS 0 WITH HEADER LINE, "Item Data Checkbox
*********<<<Communication Fields: Sales and Distribution Document Item>>>>>>>
GT_SALESDOCUMENT LIKE BAPIVBELN-VBELN , "Number of Generated Document
*********<<<Communications Fields: SD Document Partner: WWW>>>>>>>>>>>>>>>>>>
GT_ORDER_PARTNERS LIKE BAPIPARNR OCCURS 0 WITH HEADER LINE, "Document Partner
********<<<<Communications Fields: SD Document Partner: WWW>>>>>>>>>>>>>>>>>>
GT_ORDER_SCHEDULES_IN LIKE BAPISCHDL OCCURS 0 WITH HEADER LINE, "Schedule Line Data
****<<<<<<<<Checkbox List for Maintaining Sales Document Schedule Line>>>>>>>>
GT_ORDER_SCHEDULES_INX LIKE BAPISCHDLX OCCURS 0 WITH HEADER LINE, " Checkbox Schedule Line Data
*******Communication Fields for Maintaining Conditions in the Order
GT_ORDER_CONDITIONS_IN LIKE BAPICOND OCCURS 0 WITH HEADER LINE,
******Communication Fields for Maintaining Conditions in the Order
GT_ORDER_CONDITIONS_INX LIKE BAPICONDX OCCURS 0 WITH HEADER LINE.
Data definition *
DATA: BEGIN OF GT_FT_SALES OCCURS 0,
DOC_TYPE(4) , "Sales Document Type
SALES_ORG(4) , "Sales Organization
DISTR_CHAN(2) , "Distribution Channel
DIVISION(2) , "DIVISION(2)
SALES_DIST(6) , "Sales district
INCOTERMS1(3) , "Incoterms (part 1)
INCOTERMS2(28) , "Incoterms (part 2)
PMNTTRMS(4) , "Terms of payment key
PRICE_DATE(8) , "Date for pricing and exchange rate
PURCH_NO_C(35) , "Customer purchase order number
PURCH_NO_S(35) , "Ship-to Party's Purchase Order Number
EXCHG_RATE(8) , "Directly quoted exchange rate for pricing and statistics
CURRENCY(5) , "SD document currency
MATERIAL(18), "MATERIAL
TARGET_QTY(13) , "Target quantity in sales units
ITEM_CATEG(4) , "Sales document item category
MATL_GROUP(8) , "Material Group
PURCH_NO_C1(35), "Customer purchase order number
SALES_DIST1(6) , "Sales district
INCOTERMS11(3) , "Incoterms (part 1)
INCOTERMS21(28), "Incoterms (part 2)
PMNTTRMS1(4) , "Terms of payment key
EXCHG_RATE1(8) , "Directly quoted exchange rate for pricing and statistics
PRICE_DATE1(8) , "Date for pricing and exchange rate
TRG_QTY_NO(5) , "Factor for converting sales units to base units (target qty)
DIVISION1(2) , "DIVISION1
SALQTYNUM(5) , "Numerator (factor) for conversion of sales quantity into SKU
GROSS_WGHT(3) , "Gross Weight of the Item
NET_WEIGHT(15) , "Net Weight of the Item
UNTOF_WGHT(3) ,"Weight Unit
PARTN_ROLE(2) ,"Partner function
PARTN_NUMB(10) ,"Customer Number 1
********<<<<Communications Fields: SD Document Partner: WWW>>>>>>>>>>>>>>>>>>
ITM_NUMBER(6) ,"Item number of the SD document
REQ_QTY(8) , "Schedule line date
DLV_DATE(8) , "Schedule line date
MS_DATE(8) , "Material availability date
LOAD_DATE(8) , "Loading time (local time with reference to a shipping point)
GI_DATE(8), "Time of goods issue (local DATE, with reference to a plant)
TP_DATE(8) , "Transportation planning -time (local w/ref. to shipping pnt)
ITM_NUMBER2(6) , "Condition item number
END OF GT_FT_SALES,
MSG(240) TYPE C, " Return Message
E_REC(8) TYPE C, " Error Records Counter
REC_NO(8) TYPE C, " Records Number Indicator
S_REC(8) TYPE C, " Successful Records Counter
T_REC(8) TYPE C. " Total Records Counter
selection block for EXCEL UPLOAD FILE>>>>>>>>>>>>>>>>>>>>>>>>
SELECTION-SCREEN BEGIN OF BLOCK B1 WITH FRAME TITLE TEXT-000.
PARAMETERS FILE TYPE IBIPPARMS-PATH OBLIGATORY.
SELECTION-SCREEN END OF BLOCK B1.
*<<<<AT SELECTION-SCREEN ON VALUE-REQUEST FOR FILE .>>>>>>>>>>>>
AT SELECTION-SCREEN ON VALUE-REQUEST FOR FILE .
CALL FUNCTION 'F4_FILENAME'
EXPORTING
PROGRAM_NAME = SYST-CPROG
DYNPRO_NUMBER = SYST-DYNNR
IMPORTING
FILE_NAME = FILE.
**<<<<<<<<<<<<<<<<<START-OF-SELECTION.>>>>>>>>>>>>>>>>>>>>>>>>>>>
START-OF-SELECTION.
CALL FUNCTION 'WS_UPLOAD' "#EC *
EXPORTING
FILENAME = FILE
FILETYPE = 'DAT'
TABLES
DATA_TAB = GT_FT_SALES
EXCEPTIONS
CONVERSION_ERROR = 1
FILE_OPEN_ERROR = 2
FILE_READ_ERROR = 3
INVALID_TYPE = 4
NO_BATCH = 5
UNKNOWN_ERROR = 6
INVALID_TABLE_WIDTH = 7
GUI_REFUSE_FILETRANSFER = 8
CUSTOMER_ERROR = 9
NO_AUTHORITY = 10
OTHERS = 11.
IF SY-SUBRC 0 .
MESSAGE E000.
ENDIF.
SKIP 3.
FORMAT COLOR COL_HEADING INVERSE ON.
WRITE 40 TEXT-001.
FORMAT COLOR COL_HEADING INVERSE OFF.
SKIP 1.
FORMAT COLOR COL_NEGATIVE INVERSE ON.
WRITE :/ TEXT-002, 13 SY-MANDT , 104 TEXT-003, 111 SY-UNAME,
/ TEXT-004, 13 SY-DATUM , 104 TEXT-005, 111 SY-UZEIT.
FORMAT COLOR COL_NEGATIVE INVERSE OFF.
SKIP 3.
LOOP AT GT_FT_SALES.
PERFORM SLALE_UPLOAD_DATA.
ENDLOOP.
T_REC = E_REC + S_REC.
SKIP 3.
FORMAT COLOR COL_TOTAL INVERSE ON.
WRITE: /38 TEXT-007, T_REC.
FORMAT COLOR COL_TOTAL INVERSE OFF.
FORMAT COLOR COL_NEGATIVE INVERSE ON.
WRITE: /38 TEXT-008, E_REC.
FORMAT COLOR COL_NEGATIVE INVERSE OFF.
FORMAT COLOR COL_TOTAL INVERSE ON.
WRITE: /38 TEXT-009, S_REC.
FORMAT COLOR COL_TOTAL INVERSE OFF.
*& Form SLALE_UPLOAD_DATA
text
--> p1 text
<-- p2 text
FORM SLALE_UPLOAD_DATA .
*******<<<<<<<<<<Communication Fields: Sales and Distribution Document Header>>>>>>
GT_ORDER_HEADER_IN-DOC_TYPE = 'TA'.
GT_ORDER_HEADER_IN-SALES_ORG = GT_FT_SALES-SALES_ORG . "'0001'
GT_ORDER_HEADER_IN-DISTR_CHAN = GT_FT_SALES-DISTR_CHAN. "'01'
GT_ORDER_HEADER_IN-DIVISION = GT_FT_SALES-DIVISION. " '01'
GT_ORDER_HEADER_IN-SALES_DIST = GT_FT_SALES-SALES_DIST ."'000001'
GT_ORDER_HEADER_IN-INCOTERMS1 = GT_FT_SALES-INCOTERMS1. "'CFR'
GT_ORDER_HEADER_IN-INCOTERMS2 = GT_FT_SALES-INCOTERMS2 . "'HAMBURG'
GT_ORDER_HEADER_IN-PMNTTRMS = GT_FT_SALES-PMNTTRMS . "'0001'
GT_ORDER_HEADER_IN-PRICE_DATE = GT_FT_SALES-PRICE_DATE ."'20060818'
GT_ORDER_HEADER_IN-PURCH_NO_C = '32'.
GT_ORDER_HEADER_IN-PURCH_NO_S = '32'.
GT_ORDER_HEADER_IN-EXCHG_RATE = GT_FT_SALES-EXCHG_RATE ."'1.00000'
GT_ORDER_HEADER_IN-CURRENCY = GT_FT_SALES-CURRENCY . " 'EUR'
********<<<Checkbox Fields for Sales and Distribution Document Header>>>>>>>>>
GT_ORDER_HEADER_INX-DOC_TYPE = 'X'.
GT_ORDER_HEADER_INX-SALES_ORG = 'X'.
GT_ORDER_HEADER_INX-DISTR_CHAN = 'X'.
GT_ORDER_HEADER_INX-DIVISION = 'X'.
GT_ORDER_HEADER_INX-SALES_DIST = 'X'.
GT_ORDER_HEADER_INX-INCOTERMS1 = 'X'.
GT_ORDER_HEADER_INX-INCOTERMS2 = 'X'.
GT_ORDER_HEADER_INX-PMNTTRMS = 'X'.
GT_ORDER_HEADER_INX-PRICE_DATE = 'X'.
GT_ORDER_HEADER_INX-PURCH_NO_C = 'X'.
GT_ORDER_HEADER_INX-PURCH_NO_S = 'X'.
GT_ORDER_HEADER_INX-EXCHG_RATE = 'X'.
GT_ORDER_HEADER_INX-CURRENCY = 'X'.
*****<<<<<<Communication Fields: Sales and Distribution Document Item>>>
GT_ORDER_ITEMS_IN-ITM_NUMBER = '000010'.
GT_ORDER_ITEMS_IN-MATERIAL = GT_FT_SALES-MATERIAL .
GT_ORDER_ITEMS_IN-PO_ITM_NO = '32'.
GT_ORDER_ITEMS_IN-CUST_MAT22 = 'AGNI-IV'.
GT_ORDER_ITEMS_IN-BILL_DATE = '20060808'.
GT_ORDER_ITEMS_IN-PLANT = '0001'.
*GT_ORDER_ITEMS_IN-STORE_LOC = '0001'.
GT_ORDER_ITEMS_IN-TARGET_QTY = GT_FT_SALES-TARGET_QTY . "'1000'
GT_ORDER_ITEMS_IN-ITEM_CATEG = GT_FT_SALES-ITEM_CATEG . "'TAN'
GT_ORDER_ITEMS_IN-MATL_GROUP = GT_FT_SALES-MATL_GROUP . "'01'
GT_ORDER_ITEMS_IN-PURCH_NO_C = GT_FT_SALES-PURCH_NO_C . "'32'
GT_ORDER_ITEMS_IN-SALES_DIST = GT_FT_SALES-SALES_DIST . "'000001'
GT_ORDER_ITEMS_IN-INCOTERMS1 = GT_FT_SALES-INCOTERMS1 . "'CFR'
GT_ORDER_ITEMS_IN-INCOTERMS2 = GT_FT_SALES-INCOTERMS2 . "'HAMBURG'
GT_ORDER_ITEMS_IN-PMNTTRMS = GT_FT_SALES-PMNTTRMS . "'0001'.
GT_ORDER_ITEMS_IN-EXCHG_RATE = GT_FT_SALES-EXCHG_RATE . "'1.00000'
GT_ORDER_ITEMS_IN-PRICE_DATE = GT_FT_SALES-PRICE_DATE . "'20060808'
*GT_ORDER_ITEMS_IN-SALES_UNIT = 'DZ'.
GT_ORDER_ITEMS_IN-TRG_QTY_NO = GT_FT_SALES-TRG_QTY_NO . "'23'
GT_ORDER_ITEMS_IN-DIVISION = GT_FT_SALES-DIVISION . "'01'
GT_ORDER_ITEMS_IN-SALQTYNUM = GT_FT_SALES-SALQTYNUM . "'32'
GT_ORDER_ITEMS_IN-GROSS_WGHT = GT_FT_SALES-GROSS_WGHT. " ' 25272000'
GT_ORDER_ITEMS_IN-NET_WEIGHT = GT_FT_SALES-NET_WEIGHT. "'24464000'
GT_ORDER_ITEMS_IN-UNTOF_WGHT = GT_FT_SALES-UNTOF_WGHT . " 'KG'
*GT_ORDER_ITEMS_IN-CURRENCY = 'EUR'.
APPEND GT_ORDER_ITEMS_IN.
****<<<<<<Communication Fields: Sales and Distribution Document Item>>>
GT_ORDER_ITEMS_INX-ITM_NUMBER = '000010'.
GT_ORDER_ITEMS_INX-MATERIAL = 'X'.
*GT_ORDER_ITEMS_INX-PO_ITM_NO = 'X'.
GT_ORDER_ITEMS_INX-CUST_MAT22 = 'X'.
GT_ORDER_ITEMS_INX-BILL_DATE = 'X'.
GT_ORDER_ITEMS_INX-PLANT = 'X'.
*GT_ORDER_ITEMS_INX-STORE_LOC = 'X'.
GT_ORDER_ITEMS_INX-TARGET_QTY = 'X'.
GT_ORDER_ITEMS_INX-ITEM_CATEG = 'X'.
GT_ORDER_ITEMS_INX-MATL_GROUP = 'X'.
GT_ORDER_ITEMS_INX-PURCH_NO_C = 'X'.
GT_ORDER_ITEMS_INX-SALES_DIST = 'X'.
GT_ORDER_ITEMS_INX-INCOTERMS1 = 'X'.
GT_ORDER_ITEMS_INX-INCOTERMS2 = 'X'.
GT_ORDER_ITEMS_INX-PMNTTRMS = 'X'.
GT_ORDER_ITEMS_INX-EXCHG_RATE = 'X'.
GT_ORDER_ITEMS_INX-PRICE_DATE = 'X'.
*GT_ORDER_ITEMS_INX-SALES_UNIT = 'X'.
GT_ORDER_ITEMS_INX-TRG_QTY_NO = 'X'.
GT_ORDER_ITEMS_INX-DIVISION = 'X'.
GT_ORDER_ITEMS_INX-SALQTYNUM = 'X'.
GT_ORDER_ITEMS_INX-GROSS_WGHT = 'X'.
GT_ORDER_ITEMS_INX-NET_WEIGHT = 'X'.
GT_ORDER_ITEMS_INX-UNTOF_WGHT = 'X'.
*GT_ORDER_ITEMS_IN-CURRENCY = 'x'.
APPEND GT_ORDER_ITEMS_INX.
*****<<<<<<Communications Fields: SD Document Partner: WWW
GT_ORDER_PARTNERS-PARTN_ROLE = 'WE'.
GT_ORDER_PARTNERS-PARTN_NUMB = '0000000057'.
***GT_ORDER_PARTNERS-ITM_NUMBER = GT_FT_SALES-ITM_NUMBER . " '000010'.
APPEND GT_ORDER_PARTNERS.
*********<<<<Communications Fields: SD Document Partner: WWW>>>>>>>>>>>>>>>>>>
GT_ORDER_SCHEDULES_IN-ITM_NUMBER = GT_FT_SALES-ITM_NUMBER." '000010'
GT_ORDER_SCHEDULES_IN-REQ_QTY = GT_FT_SALES-REQ_QTY . "'234'
GT_ORDER_SCHEDULES_IN-DLV_DATE = GT_FT_SALES-DLV_DATE ." '20060824'.
GT_ORDER_SCHEDULES_IN-MS_DATE = GT_FT_SALES-MS_DATE . "'20060808'
GT_ORDER_SCHEDULES_IN-LOAD_DATE = GT_FT_SALES-LOAD_DATE. " '20060822'
GT_ORDER_SCHEDULES_IN-GI_DATE = GT_FT_SALES-GI_DATE . " '20060823'
GT_ORDER_SCHEDULES_IN-TP_DATE = GT_FT_SALES-TP_DATE . "'20060821'
APPEND gt_ORDER_SCHEDULES_IN.
*********<<<<Communications Fields: SD Document Partner: WWW FLAG>>>>>>>>>>>>>>>>>>
GT_ORDER_SCHEDULES_INX-ITM_NUMBER = '000010'.
GT_ORDER_SCHEDULES_INX-REQ_QTY = 'X'.
GT_ORDER_SCHEDULES_INX-DLV_DATE = 'X'.
GT_ORDER_SCHEDULES_INX-MS_DATE = 'X'.
GT_ORDER_SCHEDULES_INX-LOAD_DATE = 'X'.
GT_ORDER_SCHEDULES_INX-GI_DATE = 'X'.
GT_ORDER_SCHEDULES_INX-DLV_DATE = 'X'.
APPEND gt_ORDER_SCHEDULES_INX.
********Communication Fields for Maintaining Conditions in the Order
GT_ORDER_CONDITIONS_IN-ITM_NUMBER = GT_FT_SALES-ITM_NUMBER ." '000010'
APPEND GT_ORDER_CONDITIONS_IN.
***Communication Fields for Maintaining Conditions in the Order
GT_ORDER_CONDITIONS_INX-ITM_NUMBER = '000010'.
APPEND GT_ORDER_CONDITIONS_INX.
CALL FUNCTION 'BAPI_SALESORDER_CREATEFROMDAT2'
EXPORTING
SALESDOCUMENTIN =
ORDER_HEADER_IN = GT_ORDER_HEADER_IN
ORDER_HEADER_INX = GT_ORDER_HEADER_INX
SENDER =
BINARY_RELATIONSHIPTYPE =
INT_NUMBER_ASSIGNMENT =
BEHAVE_WHEN_ERROR =
LOGIC_SWITCH =
TESTRUN =
CONVERT = ' '
IMPORTING
SALESDOCUMENT = GT_SALESDOCUMENT
TABLES
RETURN = GT_RETURN
ORDER_ITEMS_IN = GT_ORDER_ITEMS_IN
ORDER_ITEMS_INX = GT_ORDER_ITEMS_INX
ORDER_PARTNERS = GT_ORDER_PARTNERS
ORDER_SCHEDULES_IN = GT_ORDER_SCHEDULES_IN
ORDER_SCHEDULES_INX = GT_ORDER_SCHEDULES_INX
ORDER_CONDITIONS_IN = GT_ORDER_CONDITIONS_IN
ORDER_CONDITIONS_INX = GT_ORDER_CONDITIONS_INX
ORDER_CFGS_REF =
ORDER_CFGS_INST =
ORDER_CFGS_PART_OF =
ORDER_CFGS_VALUE =
ORDER_CFGS_BLOB =
ORDER_CFGS_VK =
ORDER_CFGS_REFINST =
ORDER_CCARD =
ORDER_TEXT =
ORDER_KEYS =
EXTENSIONIN =
PARTNERADDRESSES =
IF GT_RETURN-TYPE EQ 'E' .
E_REC = E_REC + 1.
READ TABLE GT_RETURN WITH KEY ID = 'V1'.
FORMAT COLOR COL_NEGATIVE INVERSE ON.
REC_NO = E_REC + S_REC.
CONCATENATE TEXT-006 REC_NO ':'
GT_RETURN-MESSAGE INTO MSG SEPARATED BY SPACE .
CONDENSE MSG.
WRITE: / MSG.
FORMAT COLOR COL_NEGATIVE INVERSE OFF.
ELSEIF GT_RETURN-TYPE EQ 'S'.
S_REC = S_REC + 1.
FORMAT COLOR COL_POSITIVE INVERSE ON.
MSG = GT_RETURN-MESSAGE.
CONDENSE MSG.
WRITE: / MSG .
FORMAT COLOR COL_POSITIVE INVERSE OFF.
PERFORM COMMIT_MM.
ENDIF.
CLEAR: GT_RETURN[], MSG.
ENDFORM. " SLALE_UPLOAD_DATA
*& Form COMMIT_MM
text
--> p1 text
<-- p2 text
FORM COMMIT_MM .
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
EXPORTING
WAIT = 'X'
IMPORTING
RETURN = GT_RETURN.
clear: GT_ORDER_ITEMS_IN],GT_ORDER_CONDITIONS_IN[.
ENDFORM. " COMMIT_MM
Reward if useful.

Using SmartForm for Plant Maintenance service order processing

Greetings everyone,
I am working in R/3 4.6C and I have a SmartForm that I would like to configure as a shop paper in plant maintenance and print along with various types of work orders. However, the config in this area only allows configuration of SAPscript forms with print programs and form routines.
Does anyone know if there is a way to configure or convert a SmartForm so that I can print it as a PM shop paper?
I will definitely reward helpful answers/solutions.
Thanks,
Geoff

Thanks for the quick response, Anji.
So just to be sure, there is no way I can configure this form to work with the shop paper config, correct? If I want something to automatically print with different work order types, I guess I have no choice but to use a SAPscript form with a print program? I am just not clear on what you mean when you talk about the Z t-code, since I never want to execute this form directly, but always automatically in work order printing from IW32 or similar transactions.
Thanks..
Geoff

Overall Processing status for Service Order is incorrect

On Service order the overall processing status is incorrect at the header. It remains in status Being Processed even though it is fully processed. Any suggestions on where to look?

Can you elaborate a bit more.
starting from creation of service order to outbound delivery.
as per my understanding, if you want to do service order process with goods movement.
In our current client, we are planning to do in below method:
Customer requests for the service, this service is done in 2 ways,
1- Service at customer site
2- service from plant
in First case, service request will be created from VA01- order related billing. Technician will be sent to customer site along with the spare parts,with ref to this order. Once job is done.Technician will get acknowledgement from customer. Once technicians submit this , then authorized person will remove the billing block from service order, do issue invoice.
Service order is copy of OR w/o delivery & with order related billing,inlcuding billing block in OR type.
Fine tune the relevant settings in config.
2-Service from Plant,
Create service request, is copy of RE, inward the matererial with PGR. once jobwork is done, create Confirm Service order ( copy of OR ) with ref to above Service Req, create outbound delivery-PGI & Invoice.
Hope it helps,
Thought of others in similar scenario with any difference will be really helpful.

Preventing the service order from further processing ????

Hi Experts,
According to my reks, I need to stop the service order processing based on the timings after releasing the service order, for this do I need to use the status badi and what is the procedure to follow.
Please help me out in this.
Thanks in Advance,
Praveen

Hi Praveen,
Using status BADI set the status to 'Distribution Lock', so it will not trigger any changes to ECC.
//Bhanu

CRM service order does not create purchase requisition

Dear experts,
CRM 5.0
We have a scenario where saving a released service order should create a purchase requisition in ECC and update the document flow. I have performed the following steps and still the PR isn't getting created.
1. Configuration in CRM and ECC for integration of service processes with logistics and maintaining the purchasing document types.
2. Maintaining standard pruchase groups in ECC table V_TMW01
3. Assigning standard purchase org to the plant
4. Making sure correct RFC destination is assigned to the logical system.
Am I by any chance missing some middleware steps as saving the service order does not even trigger anything in the system?
Thanks
Ritwik

Hi Ritwik,
Just check the following activities are maintained or not
1) You have created the subscription in SMOEAC with Site , Replication object and Service Order
     Process type in the criteria value.
2) You have maintained the customizing entry in CRM in spro for the following combination in logiistics
    Integration for Trans.Type Item Cat. Service Organization Org Unit (Service) Log. Scen.
Regards
Pavan.A

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

2 Service Orders created on save

Experts,
We are trying to create service order process type by directly using the logical link "SRV-ORD-CR" from the navigation bar of IC webclient. However its creating 2 orders on save. This happens only once per session.
I have debugged through EH_ONSAVE for the overview view for the component BT116H_SRVO, and am unable to find the extra entity that is created during the save. This phenomenon also doesn't occur when the service order creation page is reached through the search screen by clicking the 'New' button.
Please advise.
Thanks,
Ayeung

Manfred,
It seems like when the leading transaction type is changed, it automatically creates the transaction that is placed in that field.
For example, if we use Transaction Type 0010, it creates a transaction record and a customer service order on save.
Any suggestions on how to avoid creating two records/orders?
Thanks,
AYeung

Difference between ICSS service request and stanadard service order srvo

Hi All,
Is there any difference between ICSS servicerequest and standard service order srvo. can i use SRVO directly in ICSS instead of ICSS service request.
Please provide some inputs.
Thanks,
Priya

Hi Priya,
Yes, there are differences (major) between the ICSS Service Request and a standard CRM Service Order.
A service request in ICSS is basically a query to ask for a specific service when they cannot resolve the problem on-line using other tools such as FAQ's or the solution search. Service requests can be linked to both registered and non-registered products and installed bases. Contracts that cover the requested service will be searched for and warranties can be validated as well. Appointment scheduling for a requested service can be set up as well.
That is about the extent.
True end-to-end service order processing is realized only in the CRM Service Order. Here you can plan the service, execute and bill for a service. You can maintain items (which cannot be done in a service request) such as spare parts, triggering of availability checks, pricing, credit checks, etc... The system will create a sales order for sales related items, thus executing on order to cash back-end business processes.
As you can see they are very different.
ICSS does not support true SAP CRM service order processing thus you cannot use this standard order type in ICSS.
Deb

SERVICE order option in SHOP in 4 STEPS

Hi,
We are on SRm 7 ECS.
In the SHOP in 4 STEPS,is it possible to display link for service order?We tried chnaging the parameter is_scr_itmchoice-temp_lab to X in badi BBP_SC_MODIFY_UI but tahta didnt help.
Please advise.

Hello,
As per standard, this link won't be available in shop 4 steps.
As far as I know, BBP_SC_MODIFY_UI would be used only to display default settings link in 4 steps.
Not sure if service order can be displayed in 4 steps.
Regards,
Ricardo

Step-by-step process of grouping Items in Category Sets and more accurately into the correct Category

Honestly, I have never had a customer ask me 'how' do I identify which Items go together in a specific category. I am thinking I start with the Functional Area (Inv, PO, OM, WM, etc..) attributes, and start the grouping there. The customer is asking for "best practices" - any input would be appreciated.
I have a fresh install of Oracle Inventory, Purchasing, Order Management, Service - We have 2,000,000 part numbers.
How have you instructed your customers/clients (both Internal and External) in the PROCESS of categorizing all of their Items?
What is the Step-by-step process of grouping those 2MM items into accurate Category Sets and more accurately into the most correct Category.
I would 'assume' it would start with some analysis with all the Items listed with all the item attributes, and start with ECCN (for example) or Item Type grouping. Then...(?)
Thanks!
rd

No answer to No.1 but I really want to find it out too.
No.2
If you already know list of the categories & ID you can manually create a list of checkboxes
<input type="checkbox" name="CAT_Category" value="89081" />
<input type="checkbox" name="CAT_Category" value="89082" />
<input type="checkbox" name="CAT_Category" value="89083" />
something like that should work

Service Order Front Office Process do not allow to go back

Dear All,
We are facing an scenario in which we need to cancel or go back in the creation of isu order process.
The problem is if you are in the creation of service order step and want to cancel or go back to CIC0, the system cancel the process but the service order HAS BEEN CREATED instead of this cancellation.
We have configured our FRONT OFFICE Process with the ISUSMORDER. CREATEBYORDERCODE BOR/METHOD.
We really thank any help in advance or best practices to map this scenario.
Regards.
Nicolas.

Dear Nicholas,
The method CreateByOrderCode is a "dark method", meaning no user interaction.
It creates a service order based on the order code functionality and customizing of IS-U.
What you are doing is to create an order with the method mentioned above and after that you edit the order with the Edit method. Therefore it is not possible for sure to cancel the order.
If you want to for example create the order in a way that the order creation dialog is executed so that in case of an exit without saving the order is not saved. This is a different approach. This is not related to the CreateByOrderCode method because it simple does what is should do: Create service order based on order code in the background.
I suggest to check other methods like BUS2007.Create which are simply doing a call transaction but you have to keep in mind that you are loosing the benefits of all the IS-U order code customizing in this case.
I hope this information is helpful for you.
Kind Regards
Olivia

Service pack installation step by step

i am new to farm admin , i have 7 servers in that i have 3 wfe servers,2 app servers , 2 sql servers now i want to install service pack sp1 for sharepoint 2013 , i need step by step process and what are service should stop before
installing sp1 ?

First, determine the products you have installed. You can find this by going to Central Admin -> Manage servers in farm. Under each server name will be a list of installed products. You need Service Pack 1 for all of those products (e.g. Server, Project
Server, any Language Packs, etc.).
Next, install the appropriate SP1 binary/ies on each SharePoint server. Once that has been completed, run the Configuration Wizard on each SharePoint server. The order of either of these activities does not matter.
Trevor Seward
Follow or contact me at...
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Service order process step by step

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