Service order type

Hi,
I want to create a service order type. We dont have any requirement to create any service notification for it.
Could any one please tell me is it necessary to create a service notification before a service order.
Thanks and Regards

Birendra,
I think this question has been posted earlier also.
You may create a service order directly using transaction IW31.
But in normal practice, the service order will be created after creating notification (IW21 / IW51).
It is not mandatory to create notification before raising a serivce order.
Prase

Similar Messages

Service order type creation

Hi,
I want to create a service order type. We dont have any requirement to create any service notification for it.
Could any one please tell me is it necessary to create a service notification before a service order.
Thanks and Regards

Hi
No there is no nedd to create service notification before order creation but in real time this logic will not apply before you have to craete the notification.
But if u want to just check this concept then u can eaisly create a order without creating notification
Thank & Regards

New service order type...

hi all,
i copied a new service order type from sm02 (customer service). i am creating a new service order and confirming for activity. but activity cost is not appeared on service order. what will be the reason?
(when i use sm02 with the same data, there is no problem)

Hello,
I believe your thread has been answered by Mr. Thyagarajan in PLM forum and you are satisfied with the answer.
Please close this thread.
Prase

Service order type from repair orde

Hi,
Is there any custo to define the service order type from a sales order type.
Thanks in advance for
Regards

Hi,
If u want to create service order from sales order,then some prerquisits for this are as.
MRP strategy group is - 84 in material master,
Fill all the data in t-code OISD
Now create sales order >> put material & enter >>>system automatically create's service order, you can latter view it by in shedule line tab at item level or By t-code IW32.
Kapil
Edited by: Kapildev Farakte on Dec 28, 2009 11:22 AM

Number range creation for new service order type

Hi,
Could anyone please tell me how can we create service order number range if we have done a new service order type creation, and what should we do: should we create the number range in development and then transport it to the production or we should directly create it in production.
Thanks and Regards

HI,
You just define number range in tcode VN01, but remember that number ranges are not transportable.
Once you define number ranges in development, do the same in quality & production client.
Then attach number ranges in document type & transport this config to quality & production
Please see that before transportating, the number ranges must have been created in quality & production thru VN01.
Hope this helps you
Regards
Dhananjay

Revenue Account Determination based on Sales Order Document Type & Service Order Type

Hi Expert,
I have Customer Service Module with Resource Related Billing for services attached with SD.
When DP90 runs sales document debit memo request is created & then debt memo is created.
I need to configure Revenue Account Determination based on Sales Order Type and also based on Service Order Type.
I did not see any field catalogue in revenue account determination for order type, For communication structure KOMKCV Header and KOMPCV Item level there is no field for sales order type nor service order type.
Is it possible to bring in both order types? Can ABAP person do it?
How to bring these fields?
Is it possible & recommendd to have service order type filed AURAT for service order into this sturcture?
Is this configuration is OK acceptable by SAP? If so is there any chnace for issues errors & wrong determination from FI CO view?
Your valued input is highly appreciated.
Thanks
Prakash Parikh

Hi Prakash,
Yes, you can certainly add new table fields into the field catalog KOMKCV and KOMPCV and use it during account determination. You will also have to add these new fields in the user exit RV60AFZZ for it to work. I believe you will need ABAPer's help to make this work. The abaper will have to crate a ZZFIELD (ZZAUART for example) and put it in the structure and use the same in the user exit to pass the values.
In your case, what I am not sure is, are you looking to modify the existing standard tables or creating new ones. My suggestion is to create the new condition tables with these new fields (like document type) after adding it to the field catalog. Only modify the access sequence (KOFI) in such a way that your new tables are access first before it goes into standard tables (or you can adjust it according to your scenario.
We have done it in our company and it is working fine. Basically what we have done is to create new tables instead of modifying the standard ones. We have adjusted the access sequence in such a way that some of our custom tables are accessed first before the standard SAP tables (C001 to C005).
I found a similar requirement on SCN. This might help.
Adding New Field in Account Determination
Hope this helps.
Regards,
Mukund S

Error in requirement class while assigning service order type.

Hello All,
I am getting below error message whenever I am trying to assign a service order type to requirement class.
This the error meassage:
Maintenance order type ZSC3 is either not flagged as a service order type or revenue posting is allowed for this order type.
System Response
The system does not allow any further processing.
Procedure
Enter a service order type that does not allow revenue postings.
Please help urgently.
Best regards,
Partha Das

Ya do same thing but I dont think using this FM will solve the problem...
You get the Update Terminated message when the normal course of the program has been halted by user intervention.
Now could u please check that are u calling any FM in your program.
If yes just list out all of them.
Thanks.

Automatic Rule Determination Based on Service Order Type

Hi Experts,
I have a requirement to determine the rule based on the custom service order type.
I have created 2 custom rules which are then assigned to 2 different org units as needed.
Now the thing is i want to avoid putting condition step if else based on various order types.
Is there any way by which i can directly determine which rule to be used by passing the Order type.
If there is any FM then please suggest and also how to use the same.
If no FM exists then is there a possibility of having only 1 if else condition and assign rule number in local container variables and pass it thought out the workflow to all the manual validation workitems. Please suggest how this can be achieved.
Thanks,
Jessica

Hi,
only 1 if else condition and assign rule number in local container variables and pass it
thought out the workflow to all the manual validation workitems
Create a workflow container element lets say with probably 15 characters length...
Now create a background step in which you determine the rule based on the order type.
data: lv_Rule(10) type c.
if order_type eq 'X'.
lv_Rule = '1234567890'.
else.
lv_Rule = '0123456789'.
endif.
" export the rule concatenated with 'AC' which indicates a rule...
concatenate 'AC' lv_rule into ev_rule. "ev_rule size may be lets say 15 characters.
condense ev_Rule.
"export the EV_RULE to workflow and store it in WF cotainer element.
In the step where you want to give the rule, select the Agent type as Expression and select the container element.
Hope this would solve your issue.
Regards
Narin

Change the default service order type for repair order - RA

When creating a repair order (RA), a service order of type SM03 is triggered. The default order type is SM03. How can I change the order type?
Thanks in advance...

hi,
try to change in OIOL and check ..
regards
pushpa

Service order type assignment

Dear all,
How i am goin to assign the service order with the repair order type?
Regards,
Mohsin

The links are as follows:
Item category --> Requirements type --> Requirements classes. In the requirements classes the order type is assigned.
In customization:
Sales & Distribution --> Basic Functions --> Availability Check and Transfer of Requirements --> Transfer of Requirements
B A

BAPI or FM to create Service Order type SM01 in Plant Maintanence

Hi All,
Can anyone help me in searching for a BAPI or a function Module to create a Service Order of type SM01(Service Order). This is usually done through transaction IW31. I have written a BDC as of now but it is acting cranky as a lot of things depend on User Settings I wanted to have a generalised way of doing this rather than a BDC.
Regards,
Sudhi

Hi Sudhi,
There does not seem to be a BAPI available for Service Order Creation (at least in 6.20). One option you can consider is create the order with minimum required fields using BDC and then immediately change it using the Order Maintain BAPI.
Is your BDC executed as part of a dialog transaction or in background job? If it is always executed in background you should not worry about user settings as you can schedule the job to always run with the same id. The same applies if your data comes in as an idoc.
Gareth is correct. I did not see the BAPI docu.
Cheers,
Ramki Maley.
Message was edited by: Ramki Maley

Service order config doubts (TA Type IUSO)

Dear experts.
Can any one share thier experience in configuring service orders in SAP CRM .
Here is what i did with my novice experience
STEP1 :
In the following node Maintain Parameters for Service Orders and Service Notifications i have maintained the order types and the planning plant
E.g Technical objecty type : Connection object
Order code : RN01
Planning plant: 8000
Step 2:
I have considered the TA type for ISU Service order IUSO...
I included the TA type in the Business transaction profile and selected service (Categorisation is enabled)
Then included the Bus Transaction type to the role via function profile
Also i subject profile and assigned it to the TA type IUSO....
The schema created is now in release mode too...
But still when i click the the service order work center i am not able to see any categories in my service order screen...
Doubt :
my question here is does ISU service roders are configured via catgeory modeller or in any other manner...pls advice me
Thanks
Raj

Only table Entry will be populated in Quality and Production for service order types which doesn't exist.
No Impact!

Default settlement rule with settlement type as FUL for service orders

Hi Folks,
Could you please advise me on the below issue?
Requirement: setting up of default settlement rule with default settlement receiver as u201CCOST CENTREu201D and settlement type as u201CFULu201D for the maintenance orders (Order category u2013 30).
I was trying to configure the same in transaction KSR3_ORI to assign the strategy to the service order type by clicking u201CNew Entriesu201D system not showing the drop list for the status column which is a mandatory field.
We have applied the below notes:
Note 313454 - Info: Default value for settlement type
Note 851975 - Settlement use automatic generation creates
Could you please guide us to get the default settlement rule for service orders along with settlement type as u201CFULu201D

I was also with this problem in 2013 january and only found some information about this, here.
Our solution was change the Maximum number of distribution rules in Maintain Settlement Profiles to 1, because we wanted the FUL rule and it is always in the first line.
Now, for curiosity, I was search for another solution and found the SAP note 2028108 that explain that is not possible to change the strategy for PM/CS orders.
This note was released at 09.06.2014

Problem Creating Service Order SM03 from Repair order RAS type

Hi All,
While performing "Repair" action in repair order, we are triggering service order type-SM03
If the return material (serviceable material) is having Individual requirement settings in MRP4 screen, system proposing POP up screen for PO creation-
This POP up we need to restrict (even though as per present setting it is not effecting our business process)
This is because the serviceable material is copying as item "0000" in component tab.
Any inputs?
Thanks
Chidambaram

.

Creation of service order from campaign element

Hi,
We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
The question is, how to create a follow-on transactions such as service orders through campaign, so that one service order gets created for each successful BP from campaign result?
Thanks in advance for your advice / suggestions.
Regards
Umesh
Edited by: Umesh Singh on Sep 30, 2009 6:36 PM

Hi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?
Thanks
Umesh

Service order type

Similar Messages

Maybe you are looking for