Service Organization in Complaints

Hi,
We are creating complaints in CRM, while creating system asking to enter the service organization.
We are satisfied with sytesm using sales organization alone,not maintaing service organization and we don't want to maintain Service Org.
how do we can avoid this case?
Thanks in advance.
Regards,
muki

Hi Muki,
Just check this, seems you are using Double Scenarios
for Organization Determination.
Follow this step to check :
- Go to SPRO -> CRM -> Transactions -> Basis Setting ->
Define transaction Type
- Open the Transaction Type used, and check field
ORG DATA PROF.
- Double click on the value
OR Simply just use tcode CRMC_ORGPROF
Now see on which Org Data Profile being used by your
Transaction Type. if you see 2 scenario (SALE and
SERVICE) for same Org.Data Profile, you have to delete
the one with SERVICE scenario.
Alternatively, you create new Org Data Profile with
only one Scenario (SALES) and use this in your Transactio
Type.
Hope this helps. Let me know the result
Cheers,
Gun.

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type a organizational data profile that has the rule (90000140).
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Message was edited by: Ravi Chundi
Message was edited by: Ravi Chundi

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Hello Flavien,
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To get through to a person on the phone you simply need to continue to press 0. Works for me every time. Any rep, no matter in the store or on the phone, is tasked with trying to keep you from canceling any services. It is their job. You can't get mad at them for simply doing their job. How would you feel if someone got mad at you for the same thing. Let them do their jobs. It does stink that you have to repeatedly request the cancellation of service but their responsibility is to find another solution if possible.
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We are not the most technologically advanced country on the planet. France has trains that travel 200MPH, China had a 21% growth in wind power capacity (in megawatts) while the US had 1% last year and also Quad HD displays have been available overseas for about 3 years now and are just hitting the US.
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The items categories that we use are, for SRVO transaction, the SRVS category (Product) and, for CRMC transaction, the COMP category (Complaint). We also have do the copying control between these two items categories.
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a) Using Service contracts i.e create SC with only org and assign the Service & Response profiles.
Else as mentioned below.
Please give your more thoughts.
I maintain the Service & response profiles at "Maintain Availability and Response Times" .
Can I access these values directly in the BADI ?
My scenario is
a) An agent belongs to a service org.
b) I define these Profiles seperately for each Org (Org1 Org2 etc) at the above tcode.This manual entry.I know we dont have org to profiles mapping in the above tcode.I just painly maintain.
c) In the BADI i check the org entered in the complaint.
d) for Ex if the Org1 is entered I want to access the profiles for Org1.If else ladder.
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f) then save the document.
g) Also trigger an e-mail saying the above time lines.
Is the above flow possible??
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Shalini,
I will be just maintaining the service and response profiles in the "Maintain Availa..." tcode.
There wont be exact mapping stored in any table.
My logic would be ,i dunno whether this right or wrong..
1) Once i get the Org ,I would compare like ths
if( orgdata = org1)
then service profile 1 etc.
2) then apply the profiles to the cal of SLA times.
I think we can achieve what you said using CRM_ORDERADM_I_BADI
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As you know in SAP for SLA times we need to have the service contract for a) customer b) org and many other parameters.then to this SC we need to associate the service and response profiles.When the SC is determined in a complaint ,the serv and resp profiles will be used to get the SLA times.
But my requirement is to have determine the SLA times based on the service organisations.Not based on the customer and any other parameters.
For ex : If my serv org is in India the times would be diff ..if my serv org is in US the times would be diff.
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Try one of these:Send an email to the team at "[email protected]". Include:
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One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular customer service reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
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Service Organization in Complaints

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