SERVICE_OS in CRM_ORDER_MAINTAIN for a follow up document
Hello SAP Guru’s!
Currently I’m working with my customer requirement that begins with the creation of a case after some business rules an appointment should be created with specific information. As I mentioned, the first document is a case and the second document (follow up document) is an appointment. But I´m facing the following issue:
On the second document (appointment) I’m trying to add values to fields KATALOGART, CODE and CODEGRUPPE that correspond to structure SERVICE_OS through function CRM_ORDER_MAINTAIN, I filled out the corresponding structures like: SERVICE, OSSET AND SUBJECT (SUBJECT with fields CODE and CODEGRUPPE).
After filling out the fields I use function CRM_ORDER_SAVE and then CRM_ORDER_COMMIT to create them in the second document (appointmen), but the structure SUBJECT has not been generated in the second document, this happens only with the second document because on the first one (case) it is created without any problems.
Has anyone faced something similar before?
Any guidence would be greatly appreciated.
Kindest Regards,
Are you using copy control badi? If yes, which method that are you using?
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