Service Plan Simulation in CRM 5.0 SR1

Hello,
When simulating a contract-based service plan, I am getting the error "CRM_LEASING_COPY103". This is strange as I am not working in LAM. The error text:
"..You want to determine a pricing process for sales organization and distribution channel . However, no pricing process has been defined for this combination in Customizing...".
I searched for OSS notes but without luck. I can't make heads or tails of this, as the scenario I'm working in is purely a service scenario (service contract w/service plan generating planned service orders).
Thanks in advance for the assistance.
Allon Riczker

Hi,
Thanks for the response
I am not talking about Service Order. I have requirement to create a Service Complaint. For that the transaction is CRMD_BUS2000120. Now I need to find the function modules/RFC available for this requirement.
Hope it clarifies .
Even I have found function module called -CRM_COMPLAINT_API_CREATE but not sure right one
Thanks,
Moorthy

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Hi Jenifer,
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Hi Experts,
I am working on sap crm 5.0 version
Pls help in the service order creation from service plan document
I have Created a service plan product and maintained a service plan template with an interval of 3months
In Service Plan to service order action i am using the Standard method call
CREATE_ORDER_SRVPLAN in the action profile and Action profile Start Condtion
Start of interval equal to todays date . when i am executing the action
First service order is getting created immediately on the serviceplan Creation date.
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Hi vishant,
thanks for ur quick reply.
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Hi,
1. I have created a service plan product SP (item category group SPLA)
2. I copied the standard trans SC -> ZSC and item category SPLA -> ZSPL
3. I then maintained the determination as per the standard.
I have not changed any of the attributes of ZSC and ZSPL from the standard (apart from the name). But when I enter the service plan product SP as a item in ZSP (ZSPL gets determined) but I do not get the planning relevant fields such as scheduling type, scheduling rule, etc... Instead I get tabs at the item level which are for a contract product and not a plan product.
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Regards,
DP.

Were you able to resolve this issue. We are facing the same.
Thank you

Auto creation of service orders from service plans using action management

Hi,
We are using service plan products in service contracts where in serviceorders are created according to the plans for the duration of the contracts according to the defined frequency.
The processing for the action is set as "Immediate processing" so that the order is created the moment the deadline is reached. The order is created using the method "CREATE_ORDER_SRVPLAN".
The contract is created and released and with all the line items (including the service plan line items). The schedule condition is such that => all the orders due in a particular month are created on the first of that month. e.g. plan orders for 15.01.2009, 30.01.2009, etc (i.e.,all the orders due in Jan 2008) will be created on the 01st of Jan 2008.
As per this definition, the relevant actions get scheduled, BUT DO NOT GET EXECUTED. The moment I just go to the edit mode in the document and save (without making any changes) the action gets executed and the service order gets created.
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Warm regards,
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Hi Cenk/Pepe,
Thanks a lot for the response.
I did schedule the report and it gets executed as per the schedule. But it does not execute the actions. As a output it just logs "3 actions selected". What I want is that it should actually go ahead and execute these actions and not just select them.
Kindly advice on the same.
Regards,
DP

Where can I buy a NEW iPhone WITHOUT a service plan?

I have an iTouch now, I'm sell it.
I want to have external speakers for apps and alarms.
I do not want iTouch 2nd generation.
I do not currently need it as a phone, but would like to have it for when I am ready.
Is it possible to purchase the latest iPhone without any phone plan? When I go through the steps to purchase an iPhone from apple.com it doesn't have a "no plan" option.
Do other places online / B&M sell iPhones or only apple.com and apple stores? (I do not want a used or refurbished)
Surely I can still get a hold of an NEW iPhone without a service plan... but where and for how much?

You can't buy a new iPhone in the US without a plan. Even if you could buy one, it would not work (even as an iPod) until activated with a cell phone provider. You would have to buy a used iPhone that had been activated. Be sure to get a US model (or one for your country if you aren't in the US). Check the part numbers in the right column of
<http://support.apple.com/kb/HT1937>
to make sure it is the correct version for your country.
An officially unlocked one from one of the countries that sell them would also be OK, but any repair would have to be done in its original country. It would have to have been activated in some country, also.

HT1688 Can you please help me. I purchased the new Apple I 4s phone from AT&T. I bought it out right. NO CONTRACT!! I paid almost $1000.00 for it. I then, had it enrolled it in my company's ATT service plan. They paid the bill for my service. Since, I ha

Can you please help me. I purchased the new Apple I 4s phone from AT&T. I bought it out right. NO CONTRACT!! I paid almost $1000.00 for it. I then, had it enrolled it in my company's ATT service plan. They paid the bill for my service. Since, I have left the company. I have retained, and assumed financial responsibility for the phone, and the phone number with AT&T. The same day I assumed ifinancial responsibility, I had the phone number ported to a new service provider. ( Straight Talk ) After doing so, my phone worked fine. (as far as cellular service) NO DATA Service !!!! I have been on the phone with AT&T, Straight Talk, and Apple, FOR HOURS over TWO days!!! Trying to get this problem resolved. All I need to do, is change my APN settings (access point name ) settings. Its my phone!!! Why does any body have this APN menu locked from me??? I've been on the phone for two days between, AT&T, Straight Talk, and Apple products technical support teams. Everybody points the finger at the next guy!! What can I do to get the phone, that I paid for, work for more than just a phone, and a paper weigh?
PLEASE HELP ME!!!!!
Jason
Sent from my iPhone
<Email Edited by Host>

Wow... you seriously over paid for an iPhone.
That probably explains why you have/had no clue you were purchasing a locked device and think it's an Apple problem to get it unlocked.

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Greetings !
I have a new webapp created and I want to move it a separate web app service plan to apply custom domain (Not available on free tier). From the new Portal I try to create new Web App Service plan and get this error.
"Failed to create App Service plan.
Failed to create App Service plan <App Service Plan Name>. There was an error processing your request. Please try again in a few moments."
Even while creation of the web app if I select create new App Service Plan it automatically goes into Free Plan.
Please help.
Thanks Paz

Hello Parvez Alam,
The issue of not being able to create a new App Service Plan is now fixed. I tried to reproduce this and was able to create the App Service Plan Successfully.
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You can refer to the link below for more information on this:
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Error while installing CRM 4.0 SR1 with Oracle 10.2 on Windows 2000 Server

Hi.. I'm getting error messages in the Database Instance phase, while installing CRM 4.0 SR1 with Oracle 10.2 on Windows 2000 Server. Following are message snippets with last few lines showing error message:
SAPSSEXC.log
[code](DB) INFO: REPOSRC~0 created
(DB) INFO: REPOTEXT created
DbSl Trace: ORA-4031 occured when executing SQL statement (parse error offset = 0)
(IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
rc = 99, table "REPOTEXT"
(SQL error 4031)
error message returned by DbSl:
ORA-04031: unable to allocate 84 bytes of shared memory ("shared pool","select name,intcol#,segcol#,...","Typecheck","opndef:qkexrAddMatching1")
(DB) INFO: disconnected from DB
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: job finished with 1 error(s)
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: END OF LOG: 20121102144208
[/code]
SAPAPPL2.log
[code](DB) INFO: SMOT413~0 created
(DB) INFO: SMOT413~R04 created
DbSl Trace: ORA-604 occured when executing SQL statement (parse error offset = 31)
(DB) ERROR: DDL statement failed
(CREATE INDEX "SMOT413~R05" ON "SMOT413" ( "MANDT" , "ERSKZ" ) TABLESPACE PSAPCRM STORAGE (INITIAL 16384 NEXT 0000000040K MINEXTENTS 0000000001 MAXEXTENTS 2147483645 PCTINCREASE 0 ) )
DbSlExecute: rc = 99
(SQL error 604)
error message returned by DbSl:
ORA-00604: error occurred at recursive SQL level 1
ORA-04031: unable to allocate 4108 bytes of shared memory ("shared pool","select owner#,name,namespace...","Typecheck","seg:kggfaAllocSeg")
(DB) INFO: disconnected from DB
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: job finished with 1 error(s)
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: END OF LOG: 20121102144207
[/code]
SAPSLEXC.log
[code]DbSl Trace: ORA-1403 when accessing table SAPUSER
(DB) INFO: connected to DB
(DB) INFO: DbSlControl(DBSL_CMD_NLS_CHARACTERSET_GET): WE8DEC
(DB) INFO: CO2MAP created
(IMP) INFO: import of CO2MAP completed (0 rows)
(DB) INFO: CO2MAP~0 created
(DB) INFO: CO2MAP~IDX created
DbSl Trace: ORA-604 occured when executing SQL statement (parse error offset = 0)
(DB) ERROR: DDL statement failed
(CREATE TABLE "CO2MAPINF" ( "SRCID" VARCHAR2(30) DEFAULT ' ' NOT NULL , "METHID" VARCHAR2(1) DEFAULT ' ' NOT NULL , "APPLNAME" VARCHAR2(30) DEFAULT ' ' NOT NULL , "PAGEKEY" VARCHAR2(70) DEFAULT ' ' NOT NULL , "ID" NUMBER(10) DEFAULT 0 NOT NULL , "LANGUAGE" VARCHAR2(1) DEFAULT ' ' NOT NULL , "NAMESPACE" VARCHAR2(30) DEFAULT ' ' NOT NULL ) TABLESPACE PSAPCRM620 STORAGE (INITIAL 16384 NEXT 0000000640K MINEXTENTS 0000000001 MAXEXTENTS 2147483645 PCTINCREASE 0 ) )
DbSlExecute: rc = 99
(SQL error 604)
error message returned by DbSl:
ORA-00604: error occurred at recursive SQL level 2
ORA-04031: unable to allocate 84 bytes of shared memory ("shared pool","select ts#,file#,block#,nvl(...","Typecheck","opndef:qkexrAddMatching1")
(DB) INFO: disconnected from DB
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: job finished with 1 error(s)
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: END OF LOG: 20121102144742
[/code]
SAPSDIC.log
[code](DB) INFO: TNMAP~0 created
(DB) INFO: TODIR created
DbSl Trace: ORA-604 occured when executing SQL statement (parse error offset = 0)
(IMP) ERROR: DbSlExeModify/DbSlLobPutPiece failed
rc = 99, table "TODIR"
(SQL error 604)
error message returned by DbSl:
ORA-00604: error occurred at recursive SQL level 1
ORA-04031: unable to allocate 4108 bytes of shared memory ("shared pool","update seg$ set type#=:4,blo...","Typecheck","seg:kggfaAllocSeg")
(DB) INFO: disconnected from DB
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: job finished with 1 error(s)
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: END OF LOG: 20121102144811
[/code]
SAPSDOCU.log
[code](DB) INFO: TLSY3~0 created
(DB) INFO: TLSY5 created
(IMP) INFO: import of TLSY5 completed (3 rows)
DbSl Trace: ORA-604 occured when executing SQL statement (parse error offset = 33)
(DB) ERROR: DDL statement failed
(CREATE UNIQUE INDEX "TLSY5~0" ON "TLSY5" ( "LANGU", "REL", "OLD_REL", "IMP_DATE" ) TABLESPACE PSAPCRM STORAGE (INITIAL 16384 NEXT 0000000080K MINEXTENTS 0000000001 MAXEXTENTS 2147483645 PCTINCREASE 0 ) )
DbSlExecute: rc = 99
(SQL error 604)
error message returned by DbSl:
ORA-00604: error occurred at recursive SQL level 1
ORA-04031: unable to allocate 4108 bytes of shared memory ("shared pool","update seg$ set type#=:4,blo...","Typecheck","seg:kggfaAllocSeg")
(DB) INFO: disconnected from DB
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: job finished with 1 error(s)
C:\usr\sap\CRM\SYS\exe\run/R3load.exe: END OF LOG: 20121102144811
[/code]
I am not sure but I think the problem is with the allocated shared memory size, which right now is:
init.ora
[code]shared_pool_size = 67108864[/code]
init<SID>.ora
[code]shared_pool_size = 90112000
shared_pool_reserved_size = 9011200
[/code]
If this is the cause of the problem then how much should i increase it to? and do i need to modify the size in both files or only init<SID>.ora? Is there any SAP Note related to this problem? Thanks.
Regards,

Hi Vasu,
ORA-4031... for 99% of cases this means one thing:
the database instance is not configured correctly.
To proceed, do the following:
1. get rid of init.ora (it's not used at all)
2. make sure that the init<sid>.ora file is really used.
 If there is a spfile in the %ORACLE_HOME&/database folder
 then this will be used.
3. With your configured shared pool of 85MB your memory should really not be filled up - anyhow it's really too small for a SAP system!
Thus I'd check how much memory the other sga-area members (buffer cache, large pool, streams pool, java pool...) take up.
 Remember on Windows 32 Bit, everything runs in one single process that can only allocate 2GB (or 3GB if you've set this option).
See note:
<a href="https://websmp102.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=869006&_NLANG=E">#869006 - Composite SAP note: ORA-04031</a>
for more on this.
And when you're setting up parameters anyway, check note
<a href="https://websmp102.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=830576&_NLANG=E">#830576 - Parameter recommendations for Oracle 10g</a>
KR Lars

Can Web Service Consumption in SAP CRM 7.0 handle multiple records

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I have a requirement where in I need to Consume a web service in SAP CRM. The response of the web service will have multiple records.
My questions is will Web Service Consumption in SAP CRM 7.0 be able to handle these records in a popup or not.
I would like to know whether it is feasible or not.
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Hi Kavita,
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Regards,
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Define a Service Plan in the transaction "solution_manager"

Dear community,
has anyone of you an idea how to configure the service plan in the SAP solution manager? I already tried to open the transaction "solution_manager" --> operations --> Delivery of SAP Services --> Service Plan
There I get the message: "Last service plan update [at SAP]: 00.00.0000 00:00:00; Last solution master data update [at SAP]: 17.04.2007 02:15:27"
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Has onyone an idea what I have got to do, to get the service plan from SAP?
Many thanks in advance and kind regards
Michael

Hi Michael,
- Service Plans are defined at SAP (in the SAP internal backend systems).
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- Service Plans are collected from SAP (triggered by your Solution Manager system). You will see the results.
Potential reasons, why no service plan can be collected for you:
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- no service (for example Technical Integration Check, Solution Management Assessment) is scheduled yor you.
- your Solution Landscape has not be assigned to the Service Plan at SAP (in this case, contact the SAP Support, which is responsible handling service contracts).
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Link between Service Order / Confirmation in CRM and Purchase Order in ECC

Hi all,
Does anyone knows what the possible link is between a Service Order / Service Order Confirmation in CRM and a Purchase Order in ECC ? I heard that this could be found somewhere in the document flow of a Service Order ....
How do we get the Purchase Order number from ECC in the Document flow section of an Service Order in CRM ?
We need the PO number somehow to be able to create a Goods Received document in ECC from CRM.
BR,
Abjuh

Hello Abjuh,
As of CRM 4.0 (with Service Industry extensions), you can automatically create ECC Purchase Orders from a CRM service order.
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Please refer to the SAP Help for more information.
http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
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Copy Ibase Component from Service Contract to Service Plan

HI Experts,
I am creating a Service Contract by maintaining the Ibase Component in the Product list at item level
and I am doing followup transaction service plan and from service plan to service order followup
But the Ibase Component is not getting Copied from service Contract to service plan transaction as well
as from serivce plan to service order transaction.
Pls help me in this regard.
Regards
Pavan.A

Hi Pavan,
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One of this methids should allow you to do this.
Regards,
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Service Plan

Hi Experts
we are working on service contract with service plan item.we are creating service plans for every three months.At the time of creating service contract with Plan item start of interval is showing creation of contract date.Once i save the contract start of interval changing to 400+ years(ex-2010 to 2452).Due to this it is creating nearly 1800 service orders insted of four(ex-yrs 442 X 4).we are using standard date profile and standard item category(SPLA) only.what could be the reason for changing start of interval. Please help us on this issue.
Regards
Sreedhar
Please anyone suggest reason for this issue

Hi,
Try using standard service plan order type with std date profile and check if the same problem exists.
I think there might some problem in date profile.
Regards,
PP

Service Request Tempaltes in Service Plan.

There are two related questions here:
1. Has Any one used Service Request Temaplates before ? There is no standard available, so I created my own of Template
Type: D. Is there a standard template transaction type that should be used ?
2. After I create some transactions using the Service Request template, I am unable to assign it to the Service Plan Item. the Serivce Plan item only accepts Service Order temaplates and throws an error message if I manually enter the Service Request Template number. the error message reads: "The Transaction ######## does not exist" (##### --> Request Number).
Can some one shed light on these issues ?
Thanks,
Farhad.

Can you check if the Microsoft.EnterpriseManagement.HealthService.Modules.WorkflowFoundation.dll
is found on your management server (folder where service manager is installed)?
Cheers,
Anders Spælling
Senior Consultant
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Service Plan Simulation in CRM 5.0 SR1

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