Service request lodged, doesn't process until server restarted.

Hi,
SCSM 2012 R2 RU3, being used as a front end portal for self service for orchestrator 2012 R2.
I was wondering if anyone has come across an issue where a service request was lodged and the SR is in SCSM but without any status change to 'new' or anything. Essentially no requests were being processed at all until the SCSM management server was restarted.
I haven't seen anything relevant in event logs or under Workflows>Status and was wondering if anyone had either seen issue and knew of a fix or a better work around than bouncing the server. I tried restarting the System center management configuration
service.
I looked at SCOM at the time and it was just saying 'Everything is Awesome!' so was of no help. Is there something in scom that could be setup to better monitor SCSM for failed service requests?
Thanks!

   That happens some of some race conditions issues of workflows.
   However if I recall that was already fixed in one of the subsequent UR(s).
   Please update to latest UR5.
Shahid Roofi

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In inbox search, the status change for a service request does not reflect until the user log offs or opens the service request in edit mode. PFB the steps followed. (Two users are monitoring the service request but is being processed only by one)
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Edited by: Radhika Chuttani on Jan 5, 2011 7:13 AM

Radhika,
This is standard behavior in the SAP inbox. The reason is that SAP buffers search results in the Inbox in order to improve performance. So even though you hit "search" again, SAP does not update the search results because this search has already been executed in this session. Clicking "End" or logging off refreshes the buffer.
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https://service.sap.com/sap/support/notes/1465966
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necromancy!
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As far as I know, this is a new feedback, Please vote this customer voice, here is the link:
http://feedback.azure.com/forums/216926-service-bus/suggestions/6062851-batching-in-rest-api, or create a new voice at azure feedback forum:
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Service request lodged, doesn't process until server restarted.

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