Service Request on Person level

Somehow it doesn't seem possible to log a service request (Telesales or Teleservice) to a person, only to a person that is a contact for an organization. Q: does anybody know if it is possible to create a service request for a person WITHOUT a relation to an organization?

Yes, it is possible to create a service request for a person party. The customer is Person
and the contact of the service request is person

Similar Messages

Create Service Request for Customer

hi,
can u pls tell me how to create Service Requset for Customer using BAPI??????
regards
Guru

hi,
thanks for ur response
how to assign a service request to person who is suitable for service.
(for example customer faced problem with our product so he will make a complaint on that product, i think this is service request , we need to resolve that problem as we assign that service request to some other person who can able to solve .
Am i thinking in Correct way)
i need bapis to ful fill for the above senario
regards
Guru

Service Level Agreements on Service Requests

Hello,
I was wondering if anyone had thoughts or experiences to share for the best way to manage Service Level Agreements for Service Requests. I have been requested to provide a report showing whether Service reqeusts (by Area/Topic) were answered within the agreed times.
Eg Requests for New Business Cards are expected to be resolved in 3 days and it took 4 days so flag this request as having not met arranged timeframes.
I'm not sure where is the best place to store the Service Level dayes by area? Is that just within the logic of the report? Appreciate any thoughts on this.
thanks,

Hi Venky,
I'm new to On Demand and not that confident creating a custom object. I was wondering if I could achieve my SLA's by using a Workflow and custom SR field?
I thought if I created a new field on the SR called 'Service Level Agreement' I could populate this field with SLA days based on Service Area.
Eg:
Trigger Event: Before modified record saved
Workflow Rule Condition: PRE('<Area>') <Area>
Action: Update Values
Field Name: Service Level Agreement
value: IIf([<Area>]="Allocations",'2')
However I get an error message as I'm not sure if I have the expression correction.
Function ‘IIf’ is invalid with 2 parameters(SBL-SBL-00000)
Does this make sense as an approach? I thought I could then use this field on reports.
thanks,

ERMS:Populate multilevel categories (4 levels ) in service request

Hello All,
Does ERMS standard functionality allows to populate multilevel categories (4 levels ) in service request based on email content whenever its created through E-mail.
Any one has done simillar kind of work using ERMS standard to auto populate multilevel categories? , If so, how this can be achived?
Regards
Shan

We used BAPI: crm_order_maintain to help us out.
Regards.

Custom Self-Service Request

Hi All,
I have created a custom Self-Service Request i.e. "CASH ADVANCE" using EIT.Done all the setup in
HR & AME(Approvals upto 2 positions up.What i have done the setup:
1) Created an EIT for CASH ADVANCE
2) Created a function for CASH ADVANCE
3) Added the Function to the Self-Service Menu
4) Run "Register Extra Information Types" for "CASH ADVANCE"
5) Ceated a Condition in AME using existing Attibute
6) Created a Rule also in AME
7) Enabled profile options for Personalization
8) Profile options for BG, Security Profile & Usertype are set
Yet to be done:
1) Need to enable DFF segments in Self-service page using Personalization for CASH ADVANCE segments
After enabling profile options for Personalization, when i selected the Request..
It is showing Error as shown below:
Error:
The selected action is not available. The cause may be related to security.
Contact your system administrator to verify your permission level for this action.
Pl guide me where i have to check? I appreciate inputs from anyone.
Thanks.
Regards,
Siva

hi Siva,
Please add the Function you have created for 'CASH ADVANCE' to following menus also:
1. Personal Actions Menu
2. Manager Actions Menu
3. Global Self Service Functions Custom
The prompt in 1 and 2 should be same as you have given in the Menu through which you are accessing this function.
Regards,
Manuj

Lukewarm Response to Service Requests

I have not seen any other support site as dumb as Oracle.
My service request with level 1 Severity is being tossed around to different engineers who would just give a makeshift response to my question and try to close the issue.
I had to repeat my question again to direct them to the real issue, yet even after 9 days, I do not have a proper response.
Is there a way out to get proper response from oracle?
Thanks

You need to pass this in the owner id field of service request.
Go to Application Customization> Service Request>Service Request Field Setup Click on edit link next to Owned By Id and there you in the default value pass this loginid() formula and click on save.
Signout and then signin it will work.
Note: while creating the SR you cannot see the owner but only when the SR is saved, the person who created the SR will become the owner

Reporting In Service Manager 2012 - How To Get A List Of All Service Requests Regardless of Status

Within the Custom Reporting Options available to users of Ssystem Center Service Manager 2012, which would one use to create reports that do not contain any agregated data but are instead detail level info such as a list of all Service Requests reardless
of status? I want to include within the report the same data you see on the main page of a Service Request when you double-click a Service Request within Service Manager and it pops opne the details of the Service Request.
I'm trying to get the following info for each Service Requests
SR ID (i.e. SR1234)
Affected User
Title
Description
Priority
Source
Area
Support Group
Assigned To
Created By and Created On
I know the cubes w/Excel offer a great way to get data for a **piece meal report or for getting agregated data (I.E. counts, sums, avergares, Max's & Mins) but I need a report that has zero totals and no agregations.
Thanks
** A piece meal report is a report that has to be manually pieced together by combining data from others reports and other sources because no single report can be constructed to bring all the data togethere into a single report. If you've ever
worked with an accountant taht uses Excel for everything but who has no idea how SQL or databases in general are deisgned then chances are you've either been asked to create a piece meal report for them and or seen them do one them selves when they open a
spreadshet and dump into it disperate data from a variety of sources and then ask you why you can't automate that same report for them.

the following thread covers some good SQL queries to get details about the Incident Request, just amend them to cover the Service Request
http://social.technet.microsoft.com/Forums/systemcenter/en-US/e703641d-3e05-4df4-be2b-bf9bd62534f8/how-to-generate-incident-report-with-incident-description-field-in-scsm-2012-sp1

ORA-12514: TNS:listener does not currently know of service requested

While connecting "sqlplus SYSADM/SYSADM@HCM" I am getting the below error:
ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
Installation background:
Windows 7 l(64-bit) laptop.
Created linux virtualbox to installl peoplesoft VM templates.
so far installed: Oracle11gR2.vdi and HCMDB.vdi on the linux virtualbox.
Followed the steps exactly what it is in the link below: Got the above error in page 4 of the link at connecting to database via sqlplus.
http://bloggingaboutoracleapplications.org/running-oracle-vm-templates-oracle-enterprise-linux-guide-part-1-7/
Below provided initHCM.ora, tnsnames.ora, listerner.ora and some responses I tried. I could not figure out what causing the issue even after researching in web.
Your help would be highly appreciated.
tnsnames.ora:
=============
# tnsnames.ora Network Configuration File:
HCM =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = hcmdb91)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = HCM)
Listener.ora:
=============
# listener.ora Network Configuration File:
/u01/app/oracle/product/11.2.0.x/db_1/network/admin/listener.ora
# Generated by Oracle configuration tools.
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = hcmdb91)(PORT = 1521))
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
initHCM.ora:
============
DB_FILES =256
OPEN_CURSORS = 1000
db_block_size = 8192
remote_login_passwordfile = NONE
undo_tablespace=PSUNDOTS
NLS_LENGTH_SEMANTICS=CHAR
# Cache and I/O
#db_block_size=
db_file_multiblock_read_count=16
# Database Identification
# db_domain=us.oracle.com
# db_name=
# Diagnostics and Statistics
#background_dump_dest=
#core_dump_dest=
#user_dump_dest=
# Job Queues
job_queue_processes=10
# Processes and Sessions
processes=150
# SGA Memory
sga_target=287309824
# Security and Auditing
#audit_file_dest=
#remote_login_passwordfile=EXCLUSIVE
# Shared Server
dispatchers="(PROTOCOL=TCP) (SERVICE=XDB)"
# Sort, Hash Joins, Bitmap Indexes
pga_aggregate_target=95420416
# System Managed Undo and Rollback Segments
undo_management=AUTO
#undo_tablespace=
unnestsubquery=false
# Miscellaneous
compatible=11.2.0.2.0
control_files=(/u01/app/oracle/oradata/HCM/control01.ctl)
DB_NAME=HCM
[oracle@hcmdb91 ~]$ tnsping hcm
TNS Ping Utility for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013
07:40:37
Copyright (c) 1997, 2010, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST =
hcmdb91)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME =
HCM)))
OK (20 msec)
[oracle@hcmdb91 ~]$
[oracle@hcmdb91 ~]$ tnsping hcm
TNS Ping Utility for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013
07:40:37
Copyright (c) 1997, 2010, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST =
hcmdb91)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME =
HCM)))
OK (20 msec)
[oracle@hcmdb91 ~]$ lsnrctl start
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:41:32
Copyright (c) 1991, 2010, Oracle. All rights reserved.
TNS-01106: Listener using listener name LISTENER has already been started
[oracle@hcmdb91 ~]$ lsnrctl status
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:42:20
Copyright (c) 1991, 2010, Oracle. All rights reserved.
Connecting to
(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=hcmdb91)(PORT=1521)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for Linux: Version 11.2.0.2.0 - Production
Start Date 28-MAR-2013 07:29:21
Uptime 0 days 0 hr. 13 min. 1 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Parameter File
/u01/app/oracle/product/11.2.0.x/db_1/network/admin/listener.ora
Listener Log File
/u01/app/oracle/product/11.2.0.x/db_1/log/diag/tnslsnr/hcmdb91/listener/alert/log.xml
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=hcmdb91.example.com
)(PORT=1521)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC1521)))
The listener supports no services
The command completed successfully
[oracle@hcmdb91 ~]$ lsnrctl services
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:42:44
Copyright (c) 1991, 2010, Oracle. All rights reserved.
Connecting to
(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=hcmdb91)(PORT=1521)))
The listener supports no services
The command completed successfully
[oracle@hcmdb91 ~]$
[oracle@hcmdb91 ~]$ sqlplus SYSADM/SYSADM@HCM
SQL*Plus: Release 11.2.0.2.0 Production on Thu Mar 28 07:44:25 2013
Copyright (c) 1982, 2010, Oracle. All rights reserved.
ERROR:
ORA-12514: TNS:listener does not currently know of service requested in
connect descriptor
My guess is that the database service "HCM" is not up and running but not sure how to make up and running. Even I could not find it listed in the linux services list.
Note: Able to login sqlplus using "sqlplus sys/sys as sysdba" but failing to access database table as "select * from PSRECDEFN;"
thanks
Espii.
Edited by: 995437 on Mar 28, 2013 6:52 AM
Edited by: 995437 on Mar 28, 2013 6:59 AM

Hi Nicolas,
I have no luck and the error still persists.
I have set the "export ORACLE_SID=HCM" from root user and oracle user too.
I guess, I have already loaded database when I ran the "cd /opt/oracle/psft/vm
./oraclevm-template.sh"
The outcome of the above script as similar as below:
Creating
ovm_configure_pre
CreateVirtualEnvironment
/u01/scripts/db-reconfig.sh: line 238: ovm_set_password: command not found
/u01/scripts/db-reconfig.sh: line 239: ovm_configure_network: command not found
INFO:
Starting Oracle database reconfiguration.
Oracle Database Configuration
This will configure on-boot properties of Oracle Database.
The following questions will determine whether the database should be
starting upon system boot, the ports it will use.
Press <Enter> to accept the defaults.
Do you want to relink binaries? (y/n) [n] y
Specify a port that will be used for the database listener [1521]:
Do you want Oracle Database to be started on boot (y/n) [y]:y
Wrote to /etc/sysconfig/oracle11g
Relinking Oracle Binaries...
Oracle Relinking Completed Successfully
Logs: /home/oracle/relink.log
Running orainstRoot.sh and root.sh...
set 2GB tmpfs
Enabling Oracle Database service
Configuration Completed Successfully.
Enter the name of the database SID [TESTDB]:HCM
ORACLE instance started.
Total System Global Area 288104448 bytes
Fixed Size 2225832 bytes
Variable Size 104859992 bytes
Database Buffers 176160768 bytes
Redo Buffers 4857856 bytes
Control file created.
Database altered.
Tablespace altered.
Tablespace altered.
Tablespace altered.
1 row updated.
160 rows updated.
Commit complete.
Kumar - I have found no sqlnet.ora file exist in the $ORACLE_HOME/NETWORK/ADMIN
Edited by: 995437 on Mar 28, 2013 9:15 AM

Creating Activity object for a Service Request object...

[This thread was migrated from the On Demand Developer Forum in the old Siebel Community] 
drangineni
New Contributor
Ho do we use Activity object of a Service Request object. I am trying to
create an Activity object for a existing Service Request object.
I am looking for some sample code.
I greatly appreciate your help.
Product: CRM OnDemand
11-26-2006 12:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, What programming language are you using?
BS
12-04-2006 10:56 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Hi, I am using C# .
12-04-2006 07:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, assuming you know the service requestid or externalId of the
Sr you are dealin gwith you would first set that value.
ServiceRequest1[] objSRList =new ServiceRequest1[1];
objSRList[0] = new ServiceRequest1();
objSRList[0].ServiceRequestId = <YourSRId>;
Then you create an array of activities and initialize the first one:
objSRList[0].ListOfActivity = new Activity[1];
objSRList[0].ListOfActivity[0] = new Activity();
Now set the data fields
objSRList[0].ListOfActivity[0].Subject ="My Subject";
objSRList[0].ListOfActivity[0].Description ="My Description";
objSRList[0].ListOfActivity[0].Display = "Task"; //valid values are either
"Task" or "Appointment"
Then call the ServiceREquestInsertOrUpdate method on the ServiceRequest
WebService and pass in the above variable.
BS
12-06-2006 12:36 PM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-09-2006 09:53 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-10-2006 08:49 AM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
Ah yes, I forgot you also need to specify a unquie Id for the activity.
It's kinda strange.
Try adding this:
ServiceRequest[0].ListOfActivity[ActivityLength].ActivityId = "DummyId";
//OD will overwrite this with a real Id
Or if you have a unquie ID for your Activities you can use:
ServiceRequest[0].ListOfActivity[ActivityLength].ExternalSystemId = <Your
Unique Value>;
Hope that helps,
BS
12-11-2006 10:52 AM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Hi all,
I have a similar problem, but mine is returning a message that field
"Display" is required. Looking at this post and the documentation it is
obvious that Display is a required field, but my WSDL did not include a
field called "Display", so my proxy did not generate one.
I tried adding a field called Display to the WSDL and the proxy class, but
I get a different error... I figure I maybe cannot add it manually like
that - but I think the bigger problem is it is not part of the WSDL that
Siebel OD generates for me in my admin account.
On top of that Display is not shown in the list of fields for Activity
through the admin interface.. is it possible my account is bugged? Am I
missing something simple here? BigSlick, I see you mention a .Display in
your code sample so I thought you might understand what is wrong. Here is
my code (I am trying to add a activity to a lead).
Thanks for any insight into this!
private void InsertLeadActivity(Session session, NameValueCollection data,
string leadID)
try
if (blnDebug)
Response.Write("Setting up Activity ";
// instantiate the proxy service
Activity_Service.Activity activityProxy = new Activity_Service.Activity();
// set up the target URL
activityProxy.Url = session.GetURL();
activityProxy.CookieContainer = session.GetCookieContainer();
// set up input argument
ActivityNWS_Activity_Insert_Input input = new
ActivityNWS_Activity_Insert_Input();
input.ListOfActivity = new Activity1[1];
input.ListOfActivity[0] = new Activity1();
if (blnDebug)
Response.Write("Getting Data ";
// dg note: name value
// input.ListOfActivity[0].MrMrs = data["MrMrs"];
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
//input.ListOfActivity[0].Display = "Task";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
activityProxy.Activity_Insert(input);
catch (Exception exInsertActivity1)
if (blnDebug)
Response.Write(" Error inserting activity. " +
exInsertActivity1.ToString() + " ";
01-06-2007 05:05 PM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Figured it out.. the field "Display" is also known as "Activity"........
Here are some notes for other people.. good luck and feel free to write me
at raskawa-at-gmail-com if you want a code sample.
Some unpublished nice to knows for Siebel On Demand Activities....
In summary:
- .Activity is also known as Display in documentation and on the error
messages coming back from the WS. Also, it appears based on these boards
some people actually have a .Display field. Maybe different accounts
generate different WSDL's.... buggy.
- If a error message is thrown saying "Description is required" it really
means "Subject is required" (make sure .Subject has a value)
- If a error message is thrown complaining that ActionType is not right..
that is really .Type.. make sure it's lookup value is valid for the
dropdown values in your CRM OD system.
My code/values that worked..
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
//input.ListOfActivity[0].Display = "Task"; //doesn't work
input.ListOfActivity[0].Activity = "Task"; //does work.
01-06-2007 05:17 PM
Re: Creating Activity object for a Service Request object...
raskawa
First Time Contributor
Hi,
This is surgientweb (under my own login now..)
Anyway, I wanted to add that I figured out that there are two ways to add
a Activity to a Lead. Via the Lead object (by getting a ListOfActivities)
OR by creating a Activity directly and just adding your "LeadID" to it (or
you can also add a "ContactID" to relate the activity to a Contact.)
Feel free to email me for a code example (raskawa....at....gmail)
-David
01-09-2007 02:58 PM

Hi Stephane,
You can definitely read the categories using Tables in CRM. The logic is a bit complicated though.
Use the following steps to retrieve Categories using Std. CRM Tables:
1. Pass transaction GUID in field GUID of table CRMV_REPORT_SUBJ and get KATALOGART, CODEGRUPPE and CODE field values in lv_catalog, lv_codegrp and lv_code.
2. Now you need to concatenate these 3 fields values carefully like this:
CONCATENATE lv_catelog lv_codegrp ' ' lv_code into lv_category1.
Remember there are 4 spaces between lv_codegrp and lv_code.
3. Now pass this lv_category1 in field OBJEXT in table CRMC_ERMS_CAT_OK and get OBJGUID in field lv_objguid.
4. Pass this lv_objguid in field OBJ_GUID and LNK_TYPE = 'IS_CODE' in table CRMC_ERMS_CAT_LN and get value of CAT_GUID in lv_cat_guid.
5. Pass this lv_cat_guid in field CAT_GUID in table CRMC_ERMS_CAT_CA and get value of CAT_ID in field lv_cat_text.
Remember this lv_cat_text is the text value of your last level of category of transaction.
6. To get its upper cateogry level value, simply use table CRMC_ERMS_CAT_HI and get parent guid value and pass this as CAT_GUID again in table CRMC_ERMS_CAT_CA to get its text.
Alternatively, you can also use class method cl_crm_ml_category_util=>get_parse_all to get all levels of categories.
Hope this helps.
Thanks
Vishal

How do I add a Voter to a Review Activity on a Service Request from an AD User Query on the Request Offering?

I have the query set-up and it works fine, but I cannot map it to anything, I suppose because it is an object and not a simple string. I think I get the option to Map it to related items or configuration items in the Query itself maybe, I seem to remember
seeing that, but I can not map it to anywhere on the Service Request or Activities in the Request Offering Set-Up.
However, looking at my Update Object Activity in My Runbook, I do not see how to add a person to a review activity anyway.
Can someone enlighten me?
I do not know Powershell well enough to use it with SCSM or Orchestrator yet, and I am not even sure if we have SMLets so keep it simple if possible.
Thanks for any assistance!

More info:
How to add a Reviewer to a Review Activity through Orchestrator
http://www.scsm.se/?p=895
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Getting Error While Triggered the Internal Service Request Process Accelerator

Hi
I installed Oracle Process Accelerators(Internal Service Request and Employee On Boarding) PS6 in windows7.Installation was successful and I checked the installpa.log file there its showing "Build Successful" and then we assign the roles in BPM workspace and also put the security relams in in enterprise manager as per installation Document provided by the Oracle after that everything was fine to test the Internal Service Request(ISR) I triggered few instances but they terminated abruptly and giving these Errors in EnterpriseManager(EM)
while triggered ISR Error message that was shown in EM is
Non Recoverable Business Fault :
<bpelFault><faultType>1</faultType><operationErroredFault xmlns="http://xmlns.oracle.com/bpel/workflow/taskService"><part name="payload"><operationErroredFault xmlns="http://xmlns.oracle.com/bpel/workflow/taskService"><faultInfo>ORABPEL-30082 WorkflowServiceEngine request to another component failed. Request operation CallFunctionStateless from default/InternalServiceRequest!1.0/ManagerApproveRequest to ManagerApproveRequestRules_ManagementChainRuleSet failed with Business Fault: null. Check the underlying fault. Check target SOA component for cause. </faultInfo></operationErroredFault></part></operationErroredFault></bpelFault>
Non Recoverable Business Fault :
Attempted to access property 'id' in class 'oracle.bpel.services.identity.hierarchy.HierarchyPrincipal' with a null object reference. at line 292 column 34 in /Ruleset(ManagerApproveRequestRulesBase)/Function(CreateSupervisoryList)/Action[11]
if anybody who did this ever and facing the same issue can you please let me know as early as possible
Thanks and Regards
Rajesh.

Hi Phani,
Are you able to reproduce issue as below:
1. Login to Application as sysadmin.
2. Navigate to Intergrated SOA Gateway > Integration Repository.
3. Click on search on right hand side of the page.
4. In the Internal Name type "FND_USER_PKG" and click Go.
5. Click on the User link.
6. Under the "Web Service - SOA Provider", click in the "View WSDL". Copy the complete URL "http://test:8003/webservices/SOAProvider/plsql/fnd_user_pkg/?wsdl"
7. Open the soapUI.
8. Click File > new soapUI Project.
9. Test the web service.
If yes,
I think you might be need to execute a patch:
solution:
To implement the solution, please execute the following steps:
1. Download and review the readme and pre-requisites for iAS Patch 18855074.
Note: Above Merge Label Request (MLR) is build for EBS 12.1.3 having OC4J 10.1.3.5.
2. Enable the profile option "EBS Adapter for BPEL, Function Security Enabled".
a. Login as SYSADMIN user and Navigate to System >Profile and Search for "EBS Adapter for BPEL, Function Security Enabled" (Internal name :EBS_ADAPTER_FUNCTION_SEC_ENABLED)
b. Set the Value to 'Y' at SITE level . This means function security feature is enabled and all API calls for PL/SQL APIs, Oracle e-Commerce Gateway, and concurrent programs will be checked for user security before they are invoked.
3. Retest the issue by Generating and Deploying the required package.
4. Migrate the solution as appropriate to other environments.
Thanks
Ranjan

Assign Service Request Owner on creation?

Hi,
On almost all record types the owner field is filled with the name of the logged person as default value. But on the service request this field has no default value. It's blank with a look up in order to select a user to assign the SR. I'd like to have the name of the logged person as default value on creation.
When I got to the aministration of this field I don't have access to create a default value or a validation rule.
So has anyone an idea how I could get to a solution for the cration of the SRs?
Cheers myriam

Hi,
Go to your role definition -> Step 4 (Privileges) and ensure the option "Advanced Field Management - Set up advanced field management features such as advanced default values and custom field validation " is turned on
Then you would be able to see those options (May have to log off and login). To set the logged in user as the default user, use the function LoginId() in post default of Owner By Id field to do it (It assigns only after saving the record)
-- Venky CRMIT

How to create a Service Request with Oracle SOA 11g

Hi,
I work with a company that is a Diamond level partner to Oracle. In one of our project with SOA 11.1.1.5 we are facing some random product issues.After much thought, we decided to contact oracle support and raise a service request and report the problem to them so that they can help us in the resolution for the same.
Can someone please let me know the process of creating a Oracle Service Request for the same. Thanks in advance.
Regards,
Sridhar.

Hi,
The link is https://support.oracle.com , you will have to request Oracle to link your user with your company support account.
Cheers,
Vlad

SLA for service request\service order without create a service contract

Hello Experts,
We are using CRM 7
Is there a possibility to determine SLA for service request\service order without create a service contract?
We have defined:
1. Trasaction Code: CRMD_SERV_SLA- Response Profile / Response Times
2. In Customizing we have defined our date profile with the relevant duration
3. In Customizing for transaction types we defined SLA Prof. Det. Proc= IT000001
4. we assign the Service Profile and Response Profile to BP (from "service levels" block) .
Everthing seems ok but the SLA time is not determined automatically.
Hope you can help me out.
Thanks,
Tal

Hi Tal Tal
Your steps are correct and i hope you did these too
a) In the SLA determination procedure ,you have defined the access sequence for service product item or org
b) If service product item ,take any service product for ex INVESTIGATION assign the two Service and response profile in the service tab
c) if org the above two profiles can be assigned to org attributes.
d) In my opinion the date profile you should have assigned it to item category as I think the SLA date calculation is done at the item level
e) You should assign the SLA det prof to the transaction type in the service process business category - customizing header.
f) when you create a transaction type sla dates will be determined as follows
    a) you have to enter service product entered in the item ,then dates will be visible,and also if your access sequence is based on service product,the respons profile and service profile will be determined.
    b) if you have given indicators as all these three "category,priority,codes' in your response profile, then you have to enter all three and then hit enter
   c) After hitting enter,the response profile determined above,will use the above 3 inputs of category,priority etc and determine the duration times ,which should be maintained in your date profile.hence the durations determined will be used in the dates calculation.
Let me know if you have any other questions.

Listener does not currently know of service request in connect descriptor

Hi experts,
Am new to the oracle database, I cannot able to connect my database while i try to connect database the error was flashed
*1. Error while connect the database*
SQL*Plus: Release 11.2.0.1.0 Production on Fri Nov 9 09:33:39 2012
Copyright (c) 1982, 2010, Oracle. All rights reserved.
Enter user-name: sys@giis64 as sysdba
Enter password:
ERROR:
ORA-12514: TNS:listener does not currently know of service requested in connect
descriptor
Enter user-name:*2. TNS Ping*
C:\>tnsping giis64
TNS Ping Utility for 64-bit Windows: Version 11.2.0.1.0 - Production on 09-NOV-2
012 09:58:28
Copyright (c) 1997, 2010, Oracle. All rights reserved.
Used parameter files:
c:\app\Administrator\product\11.2.0\dbhome_1\network\admin\sqlnet.ora
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = WIN-M1R2
SQYZTHI)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = giis
64)))
OK (0 msec)
C:\>*3.tnsnames.ora*
# tnsnames.ora Network Configuration File: c:\app\Administrator\product\11.2.0\dbhome_1\network\admin\tnsnames.ora
# Generated by Oracle configuration tools.
GIIS64 =
(DESCRIPTION =
 (ADDRESS = (PROTOCOL = TCP)(HOST = WIN-M1R2SQYZTHI)(PORT = 1521))
 (CONNECT_DATA =
 (SERVER = DEDICATED)
 (SERVICE_NAME = giis64)
ORACLR_CONNECTION_DATA =
(DESCRIPTION =
 (ADDRESS_LIST =
 (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
 (CONNECT_DATA =
 (SID = CLRExtProc)
 (PRESENTATION = RO)
LISTENER_GIIS64 =
(ADDRESS = (PROTOCOL = TCP)(HOST = WIN-M1R2SQYZTHI)(PORT = 1521))*4.listener.ora*
# listener.ora Network Configuration File: c:\app\Administrator\product\11.2.0\dbhome_1\network\admin\listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
 (SID_DESC =
 (SID_NAME = CLRExtProc)
 (ORACLE_HOME = c:\app\Administrator\product\11.2.0\dbhome_1)
 (PROGRAM = extproc)
 (ENVS = "EXTPROC_DLLS=ONLY:c:\app\Administrator\product\11.2.0\dbhome_1\bin\oraclr11.dll")
LISTENER_GIIS64=
(DESCRIPTION_LIST =
 (DESCRIPTION =
 (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
 (ADDRESS = (PROTOCOL = TCP)(HOST = WIN-M1R2SQYZTHI)(PORT = 1521))
ADR_BASE_LISTENER = c:\app\Administrator*5.lsnrctl status*
C:\>lsnrctl status
LSNRCTL for 64-bit Windows: Version 11.2.0.1.0 - Production on 09-NOV-2012 10:00
:59
Copyright (c) 1991, 2010, Oracle. All rights reserved.
Connecting to (ADDRESS=(PROTOCOL=tcp)(HOST=)(PORT=1521))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for 64-bit Windows: Version 11.2.0.1.0 - Produ
ction
Start Date 09-NOV-2012 09:30:01
Uptime 0 days 0 hr. 31 min. 8 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Parameter File c:\app\Administrator\product\11.2.0\dbhome_1\network\a
dmin\listener.ora
Listener Log File c:\app\administrator\diag\tnslsnr\WIN-M1R2SQYZTHI\list
ener\alert\log.xml
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=WIN-M1R2SQYZTHI)(PORT=1521)))
Services Summary...
Service "CLRExtProc" has 1 instance(s).
Instance "CLRExtProc", status UNKNOWN, has 1 handler(s) for this service...
The command completed successfully
C:\>Kindly help me to get out from this issue.
Thanks in advance
Arun M M

945512 wrote:
Hi experts,
Am new to the oracle database, I cannot able to connect my database while i try to connect database the error was flashed
*1. Error while connect the database*
SQL*Plus: Release 11.2.0.1.0 Production on Fri Nov 9 09:33:39 2012
Copyright (c) 1982, 2010, Oracle. All rights reserved.
Enter user-name: sys@giis64 as sysdba
Enter password:
ERROR:
ORA-12514: TNS:listener does not currently know of service requested in connect
descriptor
http://edstevensdba.wordpress.com/2011/03/19/ora-12514/
http://edstevensdba.wordpress.com/2011/02/27/tnsping-101/
http://edstevensdba.wordpress.com/2011/02/26/ora-12154tns-03505/
<snip>

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