Service Request - Open and Close Time

Service request created by a user in India is reflecting the local date/time Zone. But when the same user runs the report the Open/Close dates are in the dd/mm/yyyy format but the time zone is USA EST. Is anyone experiencing the similar problem?
Edited by: 864252 on Oct 5, 2011 10:54 AM

The application was not turned on. To have it turned on you need to activate  the business function Sales and Service (CRM_SLS_SRV_1).
Hope this helps?

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