Service Request Report with related Activities?

Just curious if anyone has seen or created an SSRS report off the DWDataMart related to Service Requests and corresponding activities? Specifically I am looking for approval activities and the approvers/status which relate back to Service Requests.

Smjohn,
Perhaps narative reporting can assist with this, I have a document I can send you that gives you information on narrative reporting. You can email me at alex.neill@{see profile}
regards
Alex

Similar Messages

XML Publisher with Service Module - Service Request Reports -- URGENT

Hi all ... any pointers/help/guidance with the problem listed below would be much appreciated.
I'm working in the context of the Oracle Service Module & Service Request Reports.
I'm required to configure the XML Publisher Responsibility seeded functionality with the service module reports.
Listed below are the two reporting requirements that I'm considering , corresponding to the following seeded XMLP Responsibility seeded components:
(I'm quoting an extract from the Oracle TeleService Implementation & User Guide here).
Detailed Report
Data Definition: Service Request Detail Definition (CS_SR_DETAIL_DEF)
Corresponding Template: Service Request Detail Report Template (CS_SR_DETAIL_TMP.en)
Template Description: Includes all of the available service request attributes including charges, the two descriptive flexfields, and extensible attributes.
Summary Report
Data Definition: Service Request Summary Definition (CS_SR_SUMMARY_DEF)
Corresponding Template: Service Request Summary Report Template (CS_SR_SUMMARY_TMP_en)
Template Description: Includes a subset of the detailed report attributes including the same charges information as the detailed report.
When I log into the EBS >> XML Publisher Administrator Responsibility >> Service Application ... I find these seeded XMLP components, together with the preview data, downloadable templates & sample output.
The question is:
Where (responsibility/application/navigation/etc.) do I find the seeded EBS Service Reports to provide the expected XML input to the seeded XMLP Service Request Data Definitions & Templates????
Notes ...
I have found the following two reports, under the Service Application in EBS, set their output type to XML and viewed the output of the submitted request:
- Service Request Detail Report
- Service Request Summary Report
... but each of these two reports produce XML output of a different data model/structure to that expected by each of the corresponding seeded XMLP data-definitions/templates.
Additionally, I cannot find any corresponding concurrent program definitions on the system with the same SHORT-NAME/CODE as the seeded XMLP data definitions themselves i.e. CS_SR_DETAIL_DEF and CS_SR_SUMMARY_DEF.
Are the necessary reports not actually seeded within EBS? Do the seeded XMLP data definitions & templates require development of new Concurrent Programs from scratch to access the database tables and provide the necessary data/input, or am I missing something here??

I am sure you found a solution to your problem. If not, to give a pointer to this issue, I guess these reports are gererated right from the service request screen and this definition is used there.This report can be generated from several places based on where you are within SR scree.
Thanks
Nagamohan

Service Request template with status resolved

Hi all,
There is a way to create a Service Request template with the status "resolved"? We would like to use this kind of template in a location when we don't care about the issues, but we need to know their number. So we just have to open a new
SR, apply that template and close it automatically.
Thank you,
Eugen

Hi,
If no Activities related to your Service Request it will completed automatically, If actitivities related than you must create a workflow to complete the activities first, then your SR will be completed.
Antoine AL Ibry

User exit or BADI to validate service request value with PO value

Dear gurus,
Is there any userexit or BADI to validate service request value with PO value. Please help me regarding this.
Thanks in advance

Hi,
Please check these enhancements (SMOD) for user exits available of transaction ML81N.
SRV_FRM - SRV: Formula calculation (obsolete since 4.0A!)
SRVSEL   - Service selection from non-SAP systems
SRVREL   - Changes to comm. structure for release of entry sheet
SRVQUOT - Service export/import for inquiry/quotations
SRVPOWEB - Purchase order for service entry in Web
SRVMSTLV - Conversion of data during importing of standard service cat.
SRVMAIL1 - Processing of mail before generation of sheet
SRVLIMIT - Limit check
SRVKNTTP - Setting the account assgnmt category when reading in, if "U"
SRVEUSCR - User screen on entry sheet tabstrip
SRVESSR - Set entry sheet header data
SRVESLL - Service line checks
SRVESKN - Set account assignment in service line
SRVESI   - Data conversion entry sheet interface
SRVENTRY - Unplanned part of entry sheet (obsolete since Rel. 3.1G)
SRVEDIT - Service list control maintenance/display)
SRVDET    - User screen on tab strip of service detail screen
INTERFAC - Interface for data transfer
Regards,
Ferry Lianto

Error in self service for my employee - Related Activities in MSS

Hi,
NW2004s SP9 EP7.0 ECC 6.0
we are trying to implement the self service for my employee in related activites functinality from the general information of team workset ( Team --> General informatio --> Related activities --> Self service for my employee ) in MSS which is a replicaiton of ESS in MSS functionality from the previous versions.
When
I click on any of the options like Personal data or Addresses it gives me a blank page with no information on it. (It does give a DONE message with error/warning message on the status bar of Internet explorer. The error message says getactivetrackingEntryValue() is null)
Do I need to do anything to get this page working. I do not see any config related to this.
Appreciate any inputs.
regards
sam

James,
I think the note refers to note been able to display the general infromation iView itself. I have implemented the note and am able to see the genral information iView. My issue is I am not able to perform "Self service for my employees" in "related activities" iView.
Thank for you reply and correct me if I am wrong.
Sanjay, I have raised the issue with SAP, in the mean while if you can please let me know the patches or a list of them that are requried thyat would be awesome. Sorry for asking you this, but the basis team here asks to tell them what is requried even though I do not have sufficient authorizations to check them.
Appreciate you help on the same.
regards
Sam

MSS - General Information - authorisations with Related Activities Links -

Hello,
We implemented related activities links on the MSS portal. We can see the links, but when we click on it, nothing happens, the iview (JAVA dynpro) is not executed.
I checked the monitoring, and I noticed an authorisation problem with this service : sap.com/mss~eepro/GeneralInformation.
It's been few days I am looking for where add this authorisation... could you help me ?
Thank you.
Nick

Can you paste the exact error trace from Monitoring....
However, required authorizations could be given at :
System Administration -> Permissions ->
and then below path in PCD
pcd:portal_content/com.sap.pct/srvconfig
I think exact is
pcd:portal_content/com.sap.pct/srvconfig/com.sap.pct.erp.srvconfig.mss/com.sap.pct.erp.srvconfig.eepro/com.sap.pct.erp.srvconfig.fpmapplications/com.sap.pct.erp.srvconfig.GeneralInformation
However there could be an authorization problem with R/3 end.....
So please add informative part from Monitoring to this thread....
Edited by: Saurabh Agarwal on Jul 22, 2011 1:31 PM

Service request error with TDS3034B Scope

Hello,
I am getting an error with a service request when initializing my oscilloscope. When I use the VISA Discard Events vi, there is an error 1073676292 that says
VISA: (Hex 0x3FFF0004) Operation completed successfully, but queue was already empty.
However, immediately after, I use VISA Enable Event and get an error 1073676290 that says
VISA: (Hex 0x3FFF0002) Specified event is already enabled for at least one of the specified mechanisms.
Both Discard and Enable Events are Service Request, so I am unsure why it would read that there is an empty queue, and then afterwards read that the Service Request is already enabled.
Thank you for any help you may be able to give on the subject.

Hello,
Has the event already been enabled before this? I believe it will stay enabled until the VISA Disable Event VI is called, and not the VISA Discard Events VI.
Regards,

Service request question with iPhone 4

Tody I requested a service on my iPhone 4 and did all the steps they required, and it went successfully. I took my iPhone to the UPS store and gave it to them while giving them my repair ID. Later I realized that I needed to change the return address so I called Apple and while I was doing this someone in the dispatch department cancelled my first service request. The representative that I had talked to was kind enough to create a new one for me and that worked out but I had already given my iPhone to the UPS store with the old repair ID. Should I be worried that I will not recieve my iPhone back now that the repair ID I used to give the iPhone to the UPS store has been cancelled? The representative told me that the dispatch department would take care of everything, but I am still worried that now I might not get my phone successfully returned...

Hello Blowem,
call Apple Support back maybe in the AM
tomorrow to see if they have all of your
info correct. Make sure you have your serial
number and all of the UPS data on hand.
Be patient and polite. I have never had anything
but excellent support from Apple. Hope this holds
true for you.
Good Luck,
A

Concurrent Request report with XML Publisher

I have Concurrent program (report) which I modified to work with XML Publisher. I change the output format to XML at the concurrent program page. Then I create the data defenition and template at XML Publisher administrator. Then I uploaded and assign the RTF template as the default template for this concurrent program.
Now I can run this report and get the output in XML report publisher .
But when I am running directly as concurrent request , I dont get any output. What am I doing wrong?
**Please Help*George Thomas*
I posted initially at a wrong place and I am re-posting here. my apology

Duplicate thread ..
Concurrent Request with XML Publisher
Re: Concurrent Request with XML Publisher

Create a service request with the Account confirmed filled out

Hi all, I'm working on an IC scenario where we have to create a Service Request based on: functional location and customer.
This is the process steps:
1) search for the functional location (FL) and confirm it
2) confirm the account of the FL (we have a list of account related to the FL, partner function)
3) create a service request referring to the FL and the Account confirmed in the prev-step
My need is to find an automatic way to replicate the FL and the Account prev-confirmed directly into the Service Request, without repeat the search.
Any suggestions?

Hi Anubhav, thanks for your replay. Your idea is good, but unfortunately our process is a little different. We have to manage with the FL, that is the central item of the Service Request, and with one of the several partner function of the FL.
So, first, the Agent has to search the FL and then confirm the right Account between the FL's partner (each time we have to create a service request, the Customer could be one of the FL's partner function). Now, I'm investigating if with a Badi, I can transfer the FL confirmed with the Account Identification, directly into the Service Request.
Interaction Center WebClient->Business Transaction->Service Ticket->BADI: Product Assignment for creation of Service Items
Thanks.
BR,
Andrea.

Close all related service request after closing master service request

Hello Experts
I have configured the service request 2000223.Now i have a requirement,that in any disastrous case, one service request will be made and other service request in that category will be linked to the main service request and after closing the first one or master service request others will be closed.
Please guide me
Thanks in advance

Hi Rashmi,
You can follow below links, first will give an Idea about Master Service Request and Second one will provide you the configuration steps;
Service Request Management with SAP CRM 7.0
https://help.sap.com/saphelp_crm700_ehp01/helpdata/en/df/379cd1ec6c4de5984f38bd30b03a9c/frameset.htm
When you click on second link on the right hand side you'll find the option of download and in another window you'll get the steps.
Regards,
Kamfrk,

Service Requests not resolving

Good Morning TechNet Experts,
I have been having an issue with service requests and I'm one week away from deployment. Basically, I had no need for a "Review" activity, we implement service requests the same way we implement incidents. An analyst opens a ticket for customer,
once service has been applied they should resolve the service request. With incidents this is easy, you just change the incident status to resolved...
However, with Service Requests I created a new template that did not require the "Approval" activity, only the "Apply Service" activity. My Idea was when an analyst is finished with the ticket, he/she just marks the "Apply Service"
activity as completed and the service request can move to "Completed" status.
Although the activity is being marked as completed, the ticket is not changing status. Some are stuck in "In Progress" and some are stuck in "New" status (even though the activity is showing as completed....). These have been stuck for
more than 24 hours now... when this actually goes into production a week from now even 5 minutes is a long time.
What can I do to solve this? I am open to implementing a new procedure if required. Thanks in advance!

Hi,
First of all, it looks like you are having an issue with your workflows. Please restart the HealthService (Microsoft Monitoring Agent) and check if the workflows restart. Do other workflows run (e.g. notification subscriptions)?
Secondly, if you are using service requests with only one manual activity, I believe the handling is a little bit complicated for your analysts. Why don't you remove all activities completely from your SR template? The service request will then go to status
"Submitted" once created, and the analyst can use the task "Complete" to complete the SR without having to worry about activities.
HTH,
Dieter

Complete Service request

Hi Guys
We had a incident where more than a thousand service request created as related transactions from a Master Request. on the IT Helpdesk CRM 7.0
Do you perhaps know of a program / report in CRM that can automatically complete/resolve these service request. Delete is also a option.
Your help would MUCH be appreciated .

Hi Solman,
As per your question, there are 2 requirements
1. To Change the status of a Service Request - You can do this by running a report in SE38 - CRM_ORDER_MAINTAIN
Enter Service Request ID or GUID in the selection criteria. Also enter the required status to be set in the IT_STATUS internal table which you'll get once you press Main. entry value button on the selection screen of the report.
2. To delete Service Request - Run report "CRM_ORDER_DELETE" in SE38. Mention Service Request ID or GUID at the selection screen.
Thanks
Vishal

" The request failed with HTTP status 401: Unauthorized." assembly webservice

Hi!
I have an assembly that calls a webpage for information to put in a table in SSRS. After struggling with the assembly that have been moved from a 2005 server to a 2012 server i finally got the reports to deploy and i can open them. But in the field where
the called information i supposed to be i get this error message.
How do i solve this problem?
Thanks in advance!
//A.

Hi there,
Check the IIS logs on the web service server. Is the web page secured? What credentials are being passed to the web service? Turn on the report server trace logs and check them.
Some more info here, I find sysinternals.com tools very helpful in this case.
There are quite a few links with similar issue:
http://social.msdn.microsoft.com/Forums/sqlserver/en-US/86ce6376-71cd-44fe-9480-fff103395d6b/web-service-request-failed-with-http-status-401-unauthorized-in-ssrs-2008-r2?forum=sqlreportingservices
http://forums.iis.net/t/1149741.aspx?Intermittently+getting+401+Access+Denied+with+Web+Service
http://technet.microsoft.com/en-us/library/ee384252(v=sql.100).aspx
http://technet.microsoft.com/en-us/library/cc281309.aspx
http://connect.microsoft.com/SQLServer/feedback/details/323214/the-request-failed-with-http-status-401-unauthorized
Compare the settings in the Reporting Services configuration files and service accounts for the old and new servers to see any discrepancies.
cheers,
Andrew
Andrew Sears, T4G Limited, http://www.performancepointing.com

Regarding selection screen fields in Service PO Report

Hello All,
   I have developed a Service PO Report with input parameters like Purch. Organisation, Material Group, Purchasing Group, Plant, PO No., Vendor, Activity, Entry Sheet No., GR No. I have used the tables ekko, ekpo, ekbe, essr, ml_esll, mseg and lfa1.
When I input a particular Purch. Organisation,   I am able to get the output filtered by that Purch. Organisation. Similarly, when I input other fields individually, I get the filtered output based on the value of the fields that I inputted.
The problem is that when I select only a particular GR No. in the selection screen, I am not able to get the filtered output for that particular GR No. Its showing all the unnecessary data for that particular GR No.
Except this field, the report is running fine. So can anybody guide me in getting the filtered output based on GR No.?
I have linked tables ekko, ekbe and mseg.

I have pasted the code below for analysis.
form fetch.
select ek~ebeln
       ek~loekz
       ek~lifnr
       ek~ekorg
       ek~ekgrp
       ek~bedat
       ek~bukrs
       ep~ebelp
       ep~txz01
       ep~werks
       ep~matkl
       ep~mwskz
       ep~menge
       ep~meins
       ep~netpr
       ep~netwr
       ep~mwskz
       into corresponding fields of table it_ekko
       from ekko as ek join ekpo as ep
       on ek~ebeln = ep~ebeln
       and ek~loekz = ep~loekz
       and ek~bukrs = ep~bukrs
       where ek~ebeln in s_ebeln
       and ek~lifnr in s_lifnr
       and ek~ekorg in s_ekorg
       and ek~ekgrp in s_ekgrp
       and ep~werks in s_werks
       and ep~matkl in s_matkl.
if sy-subrc = 0.
    select lifnr name1 from lfa1
       into corresponding fields of table it_lfa1
       for all entries in it_ekko
       where lifnr = it_ekko-lifnr.
endif.
if sy-subrc = 0.
    select lblni lzvon lwert packno txz01 ebeln loekz budat netwr from essr
       into corresponding fields of table it_essr
       for all entries in it_ekko
       where lzvon in s_lzvon
         and lblni in s_lblni
         and ebeln = it_ekko-ebeln.
endif.
if sy-subrc = 0.
    select mblnr ebeln erfmg lfbnr from mseg
      into corresponding fields of table it_mseg
        for all entries in it_essr
        where mblnr in s_mblnr
          and lfbnr = it_essr-lblni
          and ebeln = it_essr-ebeln.
endif.
if sy-subrc = 0.
select packno ebeln srvpos ktext1 netwr menge matkl tbtwr meins mwskz from ml_esll
       into corresponding fields of table it_ml_esll
       for all entries in it_essr
       where srvpos in s_srvpos
        and ebeln = it_essr-lblni.
endif.
if sy-subrc = 0.
select packno srvpos menge meins netwr ebeln tbtwr from ml_esll
        into corresponding fields of table it_ml_esll1
        for all entries in it_ekko
         where ebeln = it_ekko-ebeln.
endif.
if sy-subrc = 0.
select ebeln vgabe belnr lfbnr mwskz srvpos packno from ekbe
        into corresponding fields of table it_ekbe
          for all entries in it_ekko
            where ebeln = it_ekko-ebeln
            and vgabe = 1.
endif.
if sy-subrc = 0.
select ebeln belnr bewtp from ekbe into corresponding fields of table it_ekbe1
        for all entries in it_ekko
          where ebeln = it_ekko-ebeln
          and   bewtp = 'Q'.
endif.
loop at it_ml_esll into wa_ml_esll.
    move wa_ml_esll-packno to wa_final-packno.
    move wa_ml_esll-ebeln to wa_final-ebeln1.
    move wa_ml_esll-srvpos to wa_final-srvpos.
    move wa_ml_esll-ktext1 to wa_final-ktext1.
    move wa_ml_esll-meins to wa_final-meins.
    move wa_ml_esll-menge to wa_final-menge1.
    read table it_essr into wa_essr with key lblni = wa_ml_esll-ebeln.
    if sy-subrc = 0.
      move-corresponding wa_essr to wa_final.
    endif.
    read table it_ekko into wa_ekko with key ebeln = wa_essr-ebeln.
    if sy-subrc = 0.
      move wa_ekko-werks to wa_final-werks.
      move wa_ekko-ekorg to wa_final-ekorg.
      move wa_ekko-ekgrp to wa_final-ekgrp.
      move wa_ekko-ebeln to wa_final-ebeln.
      move wa_ekko-menge to wa_final-menge.
      move wa_ekko-matkl to wa_final-matkl.
      move wa_ekko-mwskz to wa_final-mwskz.
      move wa_ekko-lifnr to wa_final-lifnr.
      move wa_ekko-bedat to wa_final-bedat.
      move wa_ekko-netpr to wa_final-netpr.
    endif.
    read table it_lfa1 into wa_lfa1 with key lifnr = wa_ekko-lifnr.
     if sy-subrc = 0.
      move wa_lfa1-lifnr to wa_final-lifnr.
      move wa_lfa1-name1 to wa_final-name1.
    endif.
    read table it_ekbe into wa_ekbe with key lfbnr = wa_ml_esll-ebeln
                                             packno = wa_ml_esll-packno
                                             srvpos = wa_ml_esll-srvpos.
    if sy-subrc = 0.
      move wa_ekbe-belnr to wa_final-belnr.
    endif.
    read table it_ekbe1 into wa_ekbe1 with key ebeln = wa_ekko-ebeln.
    if sy-subrc = 0.
      move wa_ekbe1-belnr to wa_final-belnr1.
    endif.
    read table it_ml_esll1 into wa_ml_esll1 with key srvpos = wa_ml_esll-srvpos.
    if sy-subrc = 0.
      move wa_ml_esll1-menge to wa_final-menge2.
      move wa_ml_esll1-netwr to wa_final-netwr.
      move wa_ml_esll1-tbtwr to wa_final-tbtwr.
    endif.
    read table it_mseg into wa_mseg with key lfbnr = wa_essr-lblni
                                             ebeln = wa_essr-ebeln.
    if sy-subrc = 0.
        move wa_mseg-mblnr to wa_final-mblnr.
        move wa_mseg-erfmg to wa_final-erfmg.
    endif.
    append wa_final to it_final.
endloop.
delete it_final where srvpos is initial.
sort it_final by srvpos lblni ebeln .
Edited by: Satvikpanchal on Dec 6, 2011 11:01 AM

Service Request Report with related Activities?

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