Service Request - Transaction type not appearing in IC Webclient Pop-Up

Hi,
The service request transaction types SMRQ and YMRQ do not appear in the webclient pop up when i click on Create Service Request.
All the other transaction types are working fine.
I have checked the entries in --> SPRO--> Solution Manager --> Capabilities --> IT Service Management --> Transactions --> Specify several transaction Types.
The entries are SERVICE_REQUEST_TYPE / Seq No 1 / Field Value YMRQ
Please find attached the 2 snips of error message.
Thanks,
Ritesh

Hi Ritesh,
Can you check,
First with SAP all access so that we can rule out this
second check if you have below setting in wizard or confirm in transaction type in SPRO i.e. channel CRM UI
also these are active
Thanks
Prakhar

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Are you doing any settlement using the AUC asset ?
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This can be done in two ways like - line item settlement / investment measure.
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nms,
Your message is not very clear - while you have mentioned at what stage are you getting the above-mentioned error message, you haven't mentioned exactly what you were trying to do. The fact that you are getting this error is a straight-forward indication that you are attempting to do something that SAP does expect.
However, answering your query about how to use KO88, you have to settle the AuC to a FA (fixed asset, with asset class other than AuC ), as that will close the open AuC, transfer the value from the AuC to the FA and from this point onwards, all transactions will happen to this FA. Your statement "in KO88, we can only provide the Internal Order" is incorrect.
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