Service Requests in E-Service - Change the status of a request

Hi All,
We had setup a ICSS B2B web for return order management.
We have a requirement that once the service request is created by the User "Customer service representative" he should be able to manually change the status of the request in the web such as " In process" ->"Rejected" or "Approved" ->"Completed.
Please advise on how to proceed with the above requirement.

Hello Yves,
Thank you for this information.
I'd like to tell you that, we are using a shared transport directory and the transport management system is configured properly.
But I think that, changing the status of the transport requests (the field IMPFLG) in the table TMSBUFREQ would be a possible solution, although I'm not sure, if this is the right way.
What I intend to do is the following: change the field IMPFLG ("tp Import Flag") for the transports, which have been already imported, but appear in the import queue with the status "Request waiting to be imported" .
At the moment the field IMPFLG of these transports is set to "1" ("Request waiting to be imported") and I'd like to change it to "2" ("Request already imported") .
Would it work like this? Will the correct status of the transport requests be displayed in the TRX STMS?
Thank you in advance for your help.
Kind regards,
Noémi

Similar Messages

FM to change the status od DSO Request

Hi All,
I need a Function Module (FM) to change the status of the request in the DSO and subsequently able to delete that request.
As I am unable to delete a request manully form the manage tab.
Regards,
Mayank

Hi Dennis,
Thanks your your reply.
I tried giving the IP technical name and the requets ID. Nothing is happening.
It remains in the same state. Any other pointers.

How to change the status of a Partially Activated Red request?

Hi
I am unable to delete a Request which is partially activated and which is in Red.
This was due to
We were trying to manually update a data packet which was struck for a long time in the above request. While we changed the status of the requests to red and were about to perform the manual update, the struck data packet processed automatically and the activation too started automatically before the request was set to green.
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Please provide help
Regards,
Rezwan Asraf Ali

Dear,
When you create a production order, an operation created by the system is generated automatically if no routing is used for the creation. As a result the order header receives the status HOGAN; the operation created automatically also has this status.
If you delete the operation created automatically and then do not have the status HOGAN.
To avoid this maintain the Routing for the material or delete the setting of default operation from OPJG.
Regards,
R.Brahmankar

Siebel Hangs up when changing the status of service request

Hi,
We are facing this typical problem since last 2 weeks. When closing the SR, CRM hangs for random(unable to detect a pattern till now) SRs.
The steps we follow to an SR is:
1. Enter the SR #
2. Change the status to "resolved"
3. Type the resolution in "resolution" text field and click on white space.
4. A new row gets generated with status "unscheduled"
5. Place a check mark near the newly generated row.
6. Change the status of the SR to "closed"
Now, some SRs get stuck at step 3. When clicking on white-space, CRM hangs.
We've tried everything from clearing IE cache / temp / cookies / increasing temp file size (to 5000 in IE6 and 1024 MB in IE7)
Even set-up a fresh system but no avail.
Even changed the primary internet link to secondary one but no help.
On top of that the SRs which make IE hang seem to be appearing randomly. Sometimes I can close 20 SRs at a stretch and sometimes 1-2 SRs get hanged every 4-5 SRs.
Once in a while an error pops up: "The selected record has been modified by another user since it was retrieved. Please continue (SBL-DAT-00523)"
No one else was working on the SR when such errors came.

You can ave a runitme event or workflow triggered that can generate such behavior.
First increase logging on your object manager (evtloglvl :) ) and look at any error message.
Second assess with your development team what automation has been setup ranging from script, Business Services, workflow to assist you in troubleshooting.
Best Regards
Evtloglvl

Change the status of the service ticket in crmd_order

Hi,
i want to change the status of the ticket with out changing manually in the transcation crmd_order.
I need the program to change the status based on transction number(service ticket number)
Please guide me is there any FM to get that.
Thanks in advance,
Suresh

Got the solution:-)
It is defined in customization that when the status is closed, no changes can be done. So by removing that customization my code works both for both closed and open charms.
Thanks,
vinod.

Can we manually change the status of request which is already approved?

Hi,
we are using standard Record Working Time and approal ESS MSS Application.
can we change the status of request which is approved to not approved or released for approval?
(in our case, request released for approval is displayed on weekely basis in approval page and
on review page (approval) we have number of hours recorded for particular day in that week is displayed.)
the problem we are facing is,
user submitted data for a week and manager approved it.
but now we have to change the data entered for that week, only for a particular day and submit it again for approval.
we have changed the data for that particular day using HR-TSADMN. and submited it again for apparoval.
but this time only the record (particular day) which has been changed is shown in the approval review page of approval iview MSS.
but our client needs data of all the days in that week displayed.
can we get the approved + edited data for the week displayed on the review page of approval??
if can't, then if we change the status of the approved data for that particular week then the user can again submit the data for that week and data of all the days in that week will be displayed on the review page for approval.
plz help me.
Edited by: madhu1011 on Nov 30, 2011 2:23 PM

to change the status by user, he can modify the hours in the application and resubmit
For administrator purposes, you should cats_appr_lite, you can reject the all time and do it,
Do not make any changes directly to CATSDB< it might cause inconsistency
So better use standard transaction like cats_appr_lite or cats_da

Cancelling a absence request haas not changed the status by the user

Hi experts,
An absence request has been cancelled,. Looking in Status Monitor, i will see that the reuest has been cancelled, but the user see the status stay on "Pendig For Approval". Normally the user will see the Absence Category set to Cancelled, but not "Pending For Approval". The reason is unknown to me. Thus i need your support.
Thanks in advance
Mehdi

Just to confirm my understanding, are you saying that:
1) Employee requested an Absence through SSHR Leave of Absence
2) An administrator queried the absence in the Workflow Status Monitor and Cancelled it
3) Now that absence is showing to the Employee as 'Pending Approval'
Is that right? You mention 'Normally the user will see...'. When you say 'normally' what is the behaviour you expect?
If I've understood you correct this is the behaviour I would expect: cancelling a workflow does not change the status from 'Pending For Approval' and it definitely does not change the Absence Category on the absence. Cancelling an absence via this route isn't really recommended because - as you are seeing - it gets stuck. It's best to get the approver to reject the absence instead.
To remove this cancelled absence, take a look at these Oracle Support articles:
Unable To Remove Cancelled Workflow Item Related To LOA Transaction [ID 1123714.1]
How to Purge Obsolete Workflow Runtime Data (FNDWFPR) for HR Workflow Completed Processes [ID 237564.1]
How to Run the HR Workflow Cleanup Process (HRWFDFCT) [ID 237524.1]

Mail Notification after changing the status

Dear All,
We had configured the Service Desk in Solution Manager.But the requirement is when we change the status of the request (Suppose from New to In Process or from In process to Proposed Solution, there has to Mail Notification which is sent to the user, who has raised the issue.Due to which it helps to not to monitor continuously about the issue logged by him.
Kindly Suggest how to trigger the mail automatically after the issue status changes.
Eagerly waiting for the positive response.
Regards,
Amit

Hi,
You may have to do some Coding for this.

RE: Mail notification on changing the status of the spport desk messages

Hi,
I am facing problem with the automatic mail notification in service desk configuration.
When i create a support desk message in the satellite system, the message appears in crn_dno_monitor in solution manager. When i change the status of the message from new to in process, i get a mail only with the subject line "MESSAGE IN PROCESS STATUS' and the pdf attachement (sapscript) is missing. I have checked all the configurations in SPPFCADM but i am not able to figure out the problem. Please help me out of this problem.
Regards,
Sowmya

Hi,
there is a SAP Note with a tutor for send_mail via action. See Note 691303 and the attached .zip-file.
It shows step by step how to set it up and is a very good tutorial. You'll need additional (free) software to let it run.
Regards,
Dirk
@Sowmya: what content does the mail have? None? There is a possibility in SolMan where you can choose whether you want the content as a .PDF-Attachment (which, in my eyes, isn't that sparkling) or as regular mail text.
It is located in TA SCOT. Double klick on "SMTP", then klick on "Internet" and there choose in the Drop Down Menu of Sapscript. When you have trouble, look at my [screenshot|http://home.arcor.de/dirk.malas/solman/Mail_TXT_PDF.JPG].

Change the status of a Support Desk Message in Sol. Man.

Hello,
On the Solution manager system I have configured the service desk functionality. So end users are able to create support messages from the satellite systems as well on the solution manager system. For the confirmation of a proposed solution I want to use a workflow which asks the creator if the proposed solution is correct yes or no.
Is there a BAPI or function which change the status of the support desk message? If so how does this BAPI or function work. An example would be great.
Kind regards,
Richard Meijn

decveloped the custom rfc

While changing the status of content in Weblogic 10.3 programitically

while changing the status of content in Weblogic 10.3 programitically is giving the error
User is not authorized to check in the node.
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     at jsp_servlet._portlets._cmscontent.__sampletest._jspService(__sampletest.java:140)
     at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
     at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
     at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
     at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
     at weblogic.servlet.internal.ServletStubImpl.onAddToMapException(ServletStubImpl.java:408)
     at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:318)
     at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
     at org.apache.beehive.netui.pageflow.PageFlowPageFilter.continueChainNoWrapper(PageFlowPageFilter.java:455)
     at org.apache.beehive.netui.pageflow.PageFlowPageFilter.runPage(PageFlowPageFilter.java:432)
     at org.apache.beehive.netui.pageflow.PageFlowPageFilter.doFilter(PageFlowPageFilter.java:284)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
     at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:336)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
     at com.bea.jsptools.servlet.PagedResultServiceFilter.doFilter(PagedResultServiceFilter.java:82)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
     at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:503)
     at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:251)
     at com.sun.faces.context.ExternalContextImpl.dispatch(ExternalContextImpl.java:322)
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     at org.apache.beehive.netui.pageflow.faces.internal.PageFlowViewHandler.renderView(PageFlowViewHandler.java:203)
     at com.bea.portlet.adapter.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:77)
     at org.apache.beehive.netui.pageflow.faces.internal.PageFlowViewHandler.renderView(PageFlowViewHandler.java:203)
     at com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:87)
     at com.sun.faces.lifecycle.LifecycleImpl.phase(LifecycleImpl.java:200)
     at com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:117)
     at javax.faces.webapp.FacesServlet.service(FacesServlet.java:198)
     at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
     at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
     at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
     at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
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     at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1406)
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     at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
the node is checke odut by annoymous user biut its not checked in the status from 1 to 2 is updated but it not updated to published or retired
are there any Entreprise scoped roles which sholud be created to set the visitor entitlements on the content
Please do reply asap
Thanks
Regards
Rani
Rani Bhatia

hi
while changing the sttaus of content in weblogic 10.3 programitcally
i have written this code List nodeIds=null;
     INodeManager iNodeManager= ContentManagerFactory.getNodeManager();
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          ID nodeId = new ID();
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               linkNode =iNodeManager.getNode(ctx,fileName);
               log.info("Linknode"+linkNode);
               String Encodedpath= linkNode.getURLEncodedPath();
               log.info("Encodedpath"+Encodedpath);
               com.bea.content.ID nodeid= linkNode.getId();
               nodeIds.add(nodeid);
          log.info(nodeid);;
               String repoName = nodeid.getRepositoryName();
               log.info("repoName"+repoName);
                    IVirtualRepositoryManager repoMgr = ContentManagerFactory.getVirtualRepositoryManager();
                    com.bea.content.federated. IVersionManager iversionManager= ContentManagerFactory.getVersionManager();
                    com.bea.content.federated.IWorkflowManager iWorkflowManager= ContentManagerFactory.getWorkflowManager();
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                              int j=linkNode.getLifeCycleStatus();
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                              linkNode.setWorkflowStatus(5);
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iversionManager.checkOut(ctx, nodeid, version.getVersionId());                         com.bea.content.virtual.version.VersionableContent versionableContent1 = iversionManager.getVersion(ctx, nodeid, "1");
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                         log.info("checkin");
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by default annoymous user check out the node
if for any logged in user which api has to be used eg if i have created the weblogic user how to set this user through api , which apis are used to set this user programmitically so that this user can check out the node and check in the node so that its status can be updated
Thanks
Regards
Rani Bhatia
Edited by: user10309975 on Jul 5, 2010 10:29 PM

Sharepoint Designer - Two step List Workflow task item is not changing the status from not started to Complete

Hi
Using SPD i am creating list workflow.
Scenario: Employee submits a request . Task assign to manager. Manager can either approve/ reject. If approve then change the state column to "done". If rejected the state column to "Rejected".
Problem is "Assign a to do item" is assigning the task to manager. But after manager approves the status in the task list not changed to "Completed". Still it is showing "Not started". I dont want to manually complete the task.
Please help me for automatic process.
What i should do to change the status to "Complete" automatically after manager approval
Regards
Jhanani
Janani.R

Hi Janani,
From your description, you would like to create an approval workflow for a list. When an employee submit a request to the list, an approval task should be assigned to manager, then manager could approve or reject the request. From the request list,
we should be able to see the Approval task’s status.
Not understand the reason of designing the workflow to two steps, an approval action should be enough from my understanding. For producing, I create a list named Request list, then customize it in InfoPath form to add a Request field for stating request
content. Then add a workflow to list named Approval task, add the action of Start an approval process with administrator and make the workflow automatically start when item is added.
The image below shows the status of Adding items, Approving and Rejecting. Please check if it could meet your requirement.
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
TechNet Community Support

Using Javascript function to change the value of a request variable

Have a javascript function that activates onchange within a form variable. Would like the javascript function to change the value of a request variable.
The javascript function is able to obtain the current value of the request variable ( which is 0 ) however I am unsuccessful in changing the value to 1.
I have been trying to use the following:
var vchange = 'request.changes_made = 1 ;' ;
eval(vchange);
Any ideas?

If the user makes a change to the content of the form, and then attempts to leave the form, a javascript alert pops up giving the user the option of cancelling the submit, returning to the form and saving it.
If there have been no changes, then the user is free to migrate to another page.
This process is to protect users from losing valuable information but not to annoy them with "R U Sure" messages.
Knowing the status of the form content is important to the functionality of the application.
G

Workflow changing the status based some columns value

OOB workflow SP designer 2013
The workflow purpose is change the status columns from
COMPLETE to IN PROGRESS or from
IN PROGRESS to COMPLETE according some columns value.. And if the change is from
IN PROGRESS to COMPLETE
there will be change in some columns like
If alertSOP Date <= today then change the status (Columns value) from Complete to In Progress and send email to the manager (the manager email address is a column (Manager Email)
Else pause until the alert date=Today()
If the status (columns) = in progress send Remainder email every 10 days
If the status change from in progress to
Complete (BY MANAGER MANUALLY) then
last renewed Date =TODAY()
Valid to Review=TODAY() + 4 MONTH
Alert Date=today() + 5 month
and Due Date=today() + 6 months
AND START THE WORKFLOW AFTER UPDATING THIS COLUMNS FOR NEXT cycle
SharePoint List(http://server/site/..) LIST ITEMS
Department
Contractor
Division
Manager Email
Contractor last renewed Date
Contractor Valid to Review
Alert SOPReview
DueDate Review
Status
Workflow Status
ABC
JONAH
10
[email protected]
01/01/2014
05/06/2014
5/07/2014
5/08/2014
COMPLETE
paused
DEF
SMITH
20
[email protected]
01/01/2014
02/03/2014
2/28/2014
3/20/2014
INPROGRESS
INPROGRESS
Note:
The status is changed manually by manager from IN PROGRESS TO COMPLETE
The status from COMPLETE to IN PROGRESS is changed by event or Triggers (based the alert date)

The First Part are coded as follow
(The workflow purpose is change the status columns from COMPLETE to IN
PROGRESS or fromIN PROGRESS to COMPLETE according
some columns value.. And if the change is from IN
PROGRESSto COMPLETE there
will be change in some columns like
If alertSOP Date <= today then change the status (Columns value) from Complete to In Progress and send email to the manager (the manager email address is a column (Manager Email)
Else pause until the alert date=Today()
If the status (columns) = in progress send
Reminder email every 10 days)
Note:
The first if Block work as expected
the second if block generate error.. Internal States Canceled
RequestorId: 3b262286-66e8-5f9f-09f8-3b09c5be0ebc. Details: System.ApplicationException: HTTP 400 {"Transfer-Encoding":["chunked"],"X-SharePointHealthScore":["1"],"SPClientServiceRequestDuration":["1997"],"SPRequestGuid":["3b262286-66e8-5f9f-09f8-3b09c5be0ebc"],"request-id":["3b262286-66e8-5f9f-09f8-3b09c5be0ebc"],"X-FRAME-OPTIONS":["SAMEORIGIN"],"X-Content-Type-Options":["nosniff"],"X-MS-InvokeApp":["1;
RequireReadOnly"],"MicrosoftSharePointTeamServices":["15.0.0.4420"],"Cache-Control":["max-age=0, private"],"Date":["Tue, 25 Mar 2014 21:25:35 GMT"],"X-AspNet-Version":["4.0.30319"],"X-Powered-By":["ASP.NET"]} at Microsoft.Activities.Hosting.Runtime.Subroutine.SubroutineChild.Execute(CodeActivityContext
context) at System.Activities.CodeActivity.InternalExecute(ActivityInstance instance, ActivityExecutor executor, BookmarkManager bookmarkManager) at System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager
bookmarkManager, Location resultLocation)

Bapi / Function module to change the status of transaction crmd_order

Hello team,
I am developing the utility in CHARM for which i need to change the
Status of transaction CRMD_ORDER from "New to "In process" through
report/BAPI / FM etc... I tried to use report
CRM_socm_service_report.But it never puts status " In process" rather i
updates only " "work in progress ".
Also tried FM "CRM_STATUS_CHANGE_EXTERN" , but doen't work.
After the process is put "In process" , i want to create change request
and assign resource". Is there any report / FM /Bapi or anything in the
system to do this.
I tried to write BDC but dropdown list is not recorded in the recording.
Please advice.
Thanks and regards,
Swapnil

Not sure I understand your requirement but maybe FM CRM_ORDER_MAINTAIN will be of help to you.

Service Requests in E-Service - Change the status of a request

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