Service suspended itself after iOS7 update!

Service on my iPhone 5 suspended itself after I updated to iOS7. I had to manually re activate service a few minutes ago by logging on to Verizon Wireless's website. After reactivating service, a new window containing two pieces of news opened: one, I was congratulated for reactivating service, and two, I also was advised that the existing contract would be extended for an amount of time identical to the unsolicited suspension of service.
How is this my problem? Why am I being penalized for a situation completely beyond my control? Verizon Wireless really grows into you, doesn't it?

This is the response from a Verizon Customer Service Representative, when I requested their assistance restoring service. Please pay particular attention to text in bold:
"I do see that when the device attempted it's reinitiation with the network the evening of 10/8 (which I assume is the evening you completed the update) it recognized a previous insurance claim from June where Asurion had reported the phone as lost/stolen. It appears you may have found the device and contacted them to reverse the claim, but the system still recognized the information being reported as stolen from Asurion".
"When a software update through Apple is completed, it triggers the phone to reactivate it's wireless connections. This triggered the line to suspend when a new activation was attempted as a system security measure".
"This is how the system is designed to keep your information safe and avoid someone being able to activate your lost/stolen phone onto their account. I'm sorry that it ended up causing so much frustration for you. I assure you that your account is safe and it wasn't due to anyone accessing your account unauthorized".
"I do hope this helps to clarify what occured with your iPhone during the upgrade. I've confirmed that your Device ID and SIM have both been removed from our lost/stolen database for good, so you can complete future updates with ease and avoid this situation again in the future."
As I said, service suspended itself after the iOS7 update.
Amo
Private information removed as required by the Terms of Service.
Message was edited by: Admin Moderator

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