Service ticket error

Hi,
We are working on CRM4.0
We are working on service tickets in IC Webclient
Whenever we try to create a service ticket without confirming an account, it gives an error. This is causing problem because at times we are unable to confirm an account and need to register a ticket.
Kindly help
Regards,
Venkatesh

Hi Venkatesh,
Check the note 821888 - Error in navigation to Service Ticket without account
Hopefully it will help
Regards,
Rekha Dadwal
You gain a point for every point that you reward. So reward helpful answers generously

Similar Messages

Error while creating service tickets

Hi all,
we are facing the followin error when we try to create a service ticket in WEB UI.
Version CRM 7 with EhP1 installed.
Please find the error details
Context initialization failed in view ICCMP_BTPARTNER/PartnerTable of UI Component ICCMP_BTPARTNER
An exception has occurred Exception Class CX_CRM_IC_JEXCEPTION - Exception CX_CRM_IC_JEXCEPTION occurred (program: CL_CRM_IC_MCM_SESSION_PROXY===CP, include: CL_CRM_IC_MCM_SESSION_PROXY===CM00C, line: 28).
Method: CL_CRM_IC_MCM_SESSION_PROXY=>GET_LOGON_STATUS
Source Text Row: 28
Initialization of view ICCMP_BTPARTNER/PartnerTable of UI Component ICCMP_BTPARTNER failed
An exception has occurred Exception Class CX_CRM_IC_JEXCEPTION - Exception CX_CRM_IC_JEXCEPTION occurred (program: CL_CRM_IC_MCM_SESSION_PROXY===CP, include: CL_CRM_IC_MCM_SESSION_PROXY===CM00C, line: 28).
Method: CL_CRM_IC_MCM_SESSION_PROXY=>GET_LOGON_STATUS
Source Text Row: 28
Cannot display view ICCMP_BTPARTNER/PartnerView of UI Component ICCMP_BTPARTNER
An exception has occurred Exception Class CX_CRM_IC_JEXCEPTION - Exception CX_CRM_IC_JEXCEPTION occurred (program: CL_CRM_IC_MCM_SESSION_PROXY===CP, include: CL_CRM_IC_MCM_SESSION_PROXY===CM00C, line: 28).
Method: CL_CRM_IC_MCM_SESSION_PROXY=>GET_LOGON_STATUS
Source Text Row: 28
Initialization of view ICCMP_BTPARTNER/PartnerView of UI Component ICCMP_BTPARTNER failed
An exception has occurred Exception Class CX_BSP_WD_RUNTIME_ERROR - View ICCMP_BTPARTNER/PartnerTable in component ICCMP_BTPARTNER could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Cannot display view ICCMP_BTPARTNER/PartnerViewSet of UI Component ICCMP_BTPARTNER
An exception has occurred Exception Class CX_BSP_WD_RUNTIME_ERROR - View ICCMP_BTPARTNER/PartnerTable in component ICCMP_BTPARTNER could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 165
Worker session error in session initialization (SAM_QUEUE NOT SET )
No categorization schema assigned to application
I am using IE 7 version. The CRM application is installed in Windows SQL server 2008.
I have checked and the acitivated all the required service in SICF. The services are running.
Please guide me through about how to solve this issue.
regards,
Chandru

Hi Chandru,
Check if the following [thread1|No categorization schema assigned to application area (SERVICE_ORDER.....)] [thread2|No Categorization Schema assigned to application Area] helps you.
Regards,
Saumya

Error Message when we create a Service Ticket in SAP CRM 2007

Hi All we are having a serious production issue when we create a S.Ticket in SAP CRM 2007 We get the following error message we are not trying to send any information to R/3 We have a planned go live this saturday. So any help would be greatly appreciated.
An error occurred in system EDIES during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
No controlling type could be determined (Notification E IAOM 012)
No controlling type could be determined (Notification E IAOM 012)
Regards
Sathya

Hi,
I have looked into your issue.
For this service ticket, kindly check the Org Unit maintained in Transaction and table OFIC_BILLORG_SRV are same. If not same kindly make changes in the following path in SPRO.
==> SAP Implementation Guide
==> Customer Relationship Management
==> Organizational Management
==> Cross-System Assignment of Organizational Units
==> Assign Billing Units to Service/Sales Organizations
If the above information is not helpful kindly take a look at note 861116.
I hope this helps.
Regards,
Venkat

IC Service Ticket Order Error Report

We have several service tickets in error (for example no partners entered for partners that are mandatory, no service ticket description entered (our own error), etc)
How do we get a report that lists all service tickets in error - we can't user the Inbox and we don't want to use a BW/BI report since it won't be real time - and we don't want to use a GUI transaction since that's old school (for CRM 2007)

semi old school, we created a SQ01 query using logical db in SQ02 CRMLDB_SALES_MON.
You can create a transaction launcher in web to launch this report, or create the report then create a Z t-code that runs this report if you don't want to launch SQ01.
For us, IT works the errors so ok to still use the gui.

Enter service employee grp error in service ticket

Hi Forum,
We are working on CRM 5.0 SP 7,IC WebClient and have implemented the BAdi "CRM_SERVICEPROD_BADI" for assigning the 'Investigation' service product in the background whenever the service ticket is created. So the service product is assigning in the background everytime the ticket is created and at the same time we have the following errors in the ticket:
"Enter Service Employee Group"
"Enter the unit of measure"
Please guide.
Shridhar

Hi,
Please remove the Service Employee Group partner function from the Transaction type TSRV(Default) - if you have used the default transaction (TSRV) in Business Transaction profile attached to the ICWEBCLIENT PROFILE.
ICWEBCLIENT PROFILE ---> Business Transaction --->dependent transaction
Go to the Transaction type >Partner function->remove the Service employee Group Partner function.
That should do it ..
Cheers!!
Raj

Error - "service ticket can't saved as status is open"

Hello Friends,
We are automating the service ticket generation . I have developed a code to generate a service ticket by hard coding the values.
When I try to execute the code it is giving me an error that"service ticket could not be saved as the status is open." I tried changing the status but it is giving me the same error. Had anyone faced the same problem....Please help me...I am posting the code also...
I also changed the ls_status-status = 'I1026' (open). to "I1003"(in process) but the error is same. can anyone help me.....please...
Thanks a lot...

Post Author: Ted Ueda
CA Forum: JAVA
The PSReportFactory service, CR Page Server, is only for viewing Crystal Report formats, and not instances in other formats.
For the other formats, ensure you list the SI_FILES property in the InfoStore query, then cast the resulting InfoObject to IContent. The IContent interface support methods to stream the file content from the File Repository Server.
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CRM Service Ticket - Item Category error - IC Webclient

Hi
Once I confirm the customer account, I click on "Service Ticket".
I'm getting the following error "No Item Category could be created". I've taken a look at a few of the Item Category Groups & Usages and none of them appear to be exactly related to a Service Ticket. I believe this maybe the issue.
Would anyone have some guidance on this.
Points will be awarded for the right info.
Many Thanks
Arden

Thanks Johnny
Do you know if this resolves the issue with the creation of the Service Ticket or does it just make it easier to link the Header & Item Level attributes.
Points awarded
Regards
Arden

I want to writte C# code for 503 Service Unavailable error to web application page immediate close connection any page loaded

Here is a ticket regarding our current client web application ( Image data add, edit , delete in folder with form data in MSSQL Database) that using code c#, web form, ajax, VS2008, MSSQL Server2008 , it appears that there is an error where the HTTP
503 error occurs.
. Below is a conversation with Host Server support assistant.Can you take a look at it?
Ben (support) - Hi
Customer - We're having an issue with our windows host
Ben (support) - What's the issue?
Customer - 503 errors
Ben (support) - I am not getting any 503 errors on your site, is there a specific url to duplicate the error?
Customer - no, it comes and goes without any change Customer - could you have access to any logs ?
Ben (support) - Error logs are only available on Linux shared hosting, however with this error it may be related to you reaching your concurrent connections
Ben (support) - You can review more about this at the link \
Customer - probably yes - how can we troubleshoot ?
Ben (support) - http://support.godaddy.com/help/article/3206/how-many-visitors-can-view-my-site-at-once
Ben (support) - This is something you need to review your code and databases to make sure they are closing the connections in a timely manner
Customer - we're low traffic, this is an image DB to show our product details to our customers
Customer - ahhhh, so we could have straying sessions ?
Ben (support) - Correct Customer - any way you could check if it's the case ?
Customer - because it was working previously
Ben (support) - We already know that's the case as you stated the 503 errors don't happen all the time if it were issue on the server the the 503 would stay.
Customer - so our 2/3 max concurrent users can max out the 200 sessions
Customer - correct ?
Customer - is there a timeout ?
Ben (support) - no that's not a time out concurrent connections are a little different then sessions and or connections. Lets say for an example you have 5 images on your site and 5 7 users come to your site this is not 7 concurrent connections but 35. They
do close after awhile hence why the 503 error comes and goes. You can have these connections close sooner using code but this is something you have to research using your favorite search engine
Customer - thank you so much
Customer - I'm surprised that this just started a few weeks ago when we haven't changed anything for months
Customer - any changes from your side ? lowering of the value maybe ?
Customer - I'm trying to understand what I can report as a significant change
Ben (support) - We haven't touched that limit in years
Ben (support) - This could just be more users to your site than normal or even more images
Customer - I was thinking that could be it indeed
Customer - so I need to research how to quickly close connections when not needed
Ben (support) - Correctly
Ben (support) - correct
Customer - thanks !!
Ben (support) - Your welcome
Analysis :
The link provided tells us : All Plesk accounts are limited to 200 simultaneous visitors.
From what Ben (support) says and a little extra research, if those aren't visitors but connections then it's quite easy to max out, especially if the connections aren't closed when finished using. I'd suggest forwarding this to Kasem to see what he thinks.
Cheers,
Customer

Hi Md,
Thank you for posting in the MSDN forum.
>>
I want to writte C# code for 503 Service Unavailable error to web application page immediate close connection any page loaded.
Since
Visual Studio General Forum which discuss VS IDE issue, I am afraid that you post the issue in an incorrect forum.
To help you find the correct forum, would you mind letting us know more information about this issue? Which kind of web app you develop using C# language? Is it an ASP.NET Web Application?
If yes, I suggest you could post the issue directly on
ASP.NET forum, it would better support your issue.
Thanks for your understanding.
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click HERE to participate the survey.

Service ticket not found in the subject

Hi,
I've got simple authorisation working from Java to an Linux MIT KDC. I've also got tickets via kinit from the kdc on the Linux server. I'm trying to use JAAS sample code:
Does anyone know how I can get this to work?
MY login.conf file is
GSSClient{
com.sun.security.auth.module.Krb5LoginModule required
useTicketCache="true";
Rserver{
com.sun.security.auth.module.Krb5LoginModule required
storeKey=true
useKeyTab=true
doNotPrompt=true
keyTab="/etc/harsh.keytab"
principal="Rserver/kdc.mahindrabt.com";
and the error which i am getting is i have enable debug
ratnesh
Name of the [email protected]
before peerlc.login()
KinitOptions cache name is /tmp/krb5cc_0
DEBUG <CCacheInputStream> client principal is [email protected]
DEBUG <CCacheInputStream> server principal is krbtgt/[email protected]
DEBUG <CCacheInputStream> key type: 16
DEBUG <CCacheInputStream> auth time: Thu Dec 18 15:20:02 IST 2003
DEBUG <CCacheInputStream> start time: Thu Dec 18 15:20:02 IST 2003
DEBUG <CCacheInputStream> end time: Fri Dec 19 01:20:02 IST 2003
DEBUG <CCacheInputStream> renew_till time: Thu Jan 01 05:30:00 IST 1970
CCacheInputStream: readFlags() INITIAL;Host address is 10.3.1.110
DEBUG <CCacheInputStream>
DEBUG <CCacheInputStream> client principal is [email protected]
DEBUG <CCacheInputStream> server principal is host/[email protected]
DEBUG <CCacheInputStream> key type: 1
DEBUG <CCacheInputStream> auth time: Thu Dec 18 15:20:02 IST 2003
DEBUG <CCacheInputStream> start time: Thu Dec 18 16:17:13 IST 2003
DEBUG <CCacheInputStream> end time: Fri Dec 19 01:20:02 IST 2003
DEBUG <CCacheInputStream> renew_till time: Thu Jan 01 05:30:00 IST 1970
CCacheInputStream: readFlags()Host address is 10.3.1.110
DEBUG <CCacheInputStream>after peerlc.login()
prior to subject.doAs()
value of s isSubject:
Principal: [email protected]
Private Credential: Ticket (hex) =
0000: 61 82 01 06 30 82 01 02 A0 03 02 01 05 A1 10 1B a...0...........
0010: 0E 4D 41 48 49 4E 44 52 41 42 54 2E 43 4F 4D A2 .MAHINDRABT.COM.
0020: 23 30 21 A0 03 02 01 00 A1 1A 30 18 1B 06 6B 72 #0!.......0...kr
0030: 62 74 67 74 1B 0E 4D 41 48 49 4E 44 52 41 42 54 btgt..MAHINDRABT
0040: 2E 43 4F 4D A3 81 C3 30 81 C0 A0 03 02 01 01 A1 .COM...0........
0050: 03 02 01 01 A2 81 B3 04 81 B0 CB 01 79 E9 43 1A ............y.C.
0060: AE 64 90 28 83 D6 79 82 6A 4C 26 08 A9 C2 59 E7 .d.(..y.jL&...Y.
0070: 21 2E 4C 41 81 B5 01 75 9A 24 87 C0 30 3B F9 A7 !.LA...u.$..0;..
0080: 6B 4E 5D 29 5D A0 9F 91 55 92 D6 FD E4 4B 0A 84 kN])]...U....K..
0090: 06 5B 07 14 00 7E 96 C6 2F 15 4B 34 9F D6 0D E2 .[....../.K4....
00A0: 89 48 B3 78 63 B8 A0 B0 81 14 28 A8 3F 29 A5 D7 .H.xc.....(.?)..
00B0: 64 D5 40 B7 19 A8 6D FC F2 82 86 02 C5 13 32 AA [email protected].
00C0: A8 42 A5 8B 3D 52 DB 83 C7 1F 19 31 3E 6C 87 B0 .B..=R.....1>l..
00D0: BD A5 6A 26 8E DB 2C EA F5 06 2F 90 0A DA 77 58 ..j&..,.../...wX
00E0: CC 0A 67 27 4E 51 7D 74 50 08 79 E4 06 EA C9 30 ..g'NQ.tP.y....0
00F0: E4 F8 40 51 F5 D9 FA C1 AF D9 D3 2E 4A 32 59 CC [email protected].
0100: 10 1A 0F AA 7D 98 30 9B A7 26
Client Principal = [email protected]
Server Principal = krbtgt/[email protected]
Session Key = EncryptionKey: keyType=16 keyBytes (hex dump)=
0000: 9B B5 0E FB 8F 49 64 8F 32 31 10 AE 6E A8 BA 80 .....Id.21..n...
0010: C4 16 45 4A 92 34 A1 02
Forwardable Ticket false
Forwarded Ticket false
Proxiable Ticket false
Proxy Ticket false
Postdated Ticket false
Renewable Ticket false
Initial Ticket false
Auth Time = Thu Dec 18 15:20:02 IST 2003
Start Time = Thu Dec 18 15:20:02 IST 2003
End Time = Fri Dec 19 01:20:02 IST 2003
Renew Till = Null
Client Addresses clientAddresses[0] = /10.3.1.110
GSSClient... Getting client credentialsFound ticket for [email protected] to go to krbtgt/[email protected] expiring on Fri Dec 19 01:20:02 IST 2003
GSSClient... GSSManager creating security context
GSSClient... Sending token to server over secure contextEntered Krb5Context.initSecContext with state=STATE_NEW
Found ticket for [email protected] to go to krbtgt/[email protected] expiring on Fri Dec 19 01:20:02 IST 2003
Service ticket not found in the subject
Credentials acquireServiceCreds: same realm
CksumType: sun.security.krb5.internal.crypto.RsaMd5CksumTypeKrbException: KDC has no support for encryption type (14)
at sun.security.krb5.internal.crypto.p.a(DashoA6275:58)
at sun.security.krb5.EncryptedData.<init>(DashoA6275:84)
at sun.security.krb5.KrbApReq.b(DashoA6275:438)
at sun.security.krb5.KrbApReq.a(DashoA6275:211)
at sun.security.krb5.KrbApReq.<init>(DashoA6275:172)
at sun.security.krb5.KrbTgsReq.a(DashoA6275:319)
at sun.security.krb5.KrbTgsReq.<init>(DashoA6275:166)
at sun.security.krb5.KrbTgsReq.<init>(DashoA6275:87)
at sun.security.krb5.internal.az.a(DashoA6275:289)
at sun.security.krb5.internal.az.a(DashoA6275:106)
at sun.security.krb5.Credentials.acquireServiceCreds(DashoA6275:490)
at sun.security.jgss.krb5.Krb5Context.initSecContext(Krb5Context.java:580)
at sun.security.jgss.GSSContextImpl.initSecContext(GSSContextImpl.java:213)
at sun.security.jgss.GSSContextImpl.initSecContext(GSSContextImpl.java:158)
at GSSClient.run(GSSClient.java:184)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAs(Subject.java:320)
at GSSClient.login(GSSClient.java:124)
at GSSClient.main(GSSClient.java:63)
GSSClient... GSS Exception No valid credentials provided (Mechanism level: KDC has no support for encryption type (14))after to getting context
Client authentication deined..
If i dosnt do kinit it work fine
Cheers
Harsh Ahuja

I think you do have a ticket in your subject, problem is that they ar'nt readable by suns core librarys. Sun seems to lack suport for des3-cbc-sha1. Try creating tickets with des-cbc-crc.
wikm@empusa:~$ klist -a
Credentials cache: FILE:/tmp/krb5cc_1001
Principal: [email protected]
Cache version: 4
Server: krbtgt/[email protected]
Ticket etype: des-cbc-crc, kvno 1
Auth time: Dec 22 15:31:03 2003
End time: Dec 23 01:31:03 2003
Ticket flags: initial
Addresses: IPv4:130.237.95.15
Server: [email protected]
Ticket etype: des-cbc-crc, kvno 2
Auth time: Dec 22 15:31:03 2003
End time: Dec 23 01:31:03 2003
Ticket flags:
Addresses: IPv4:130.237.95.15
/ Mikael

Not able to edit service ticket (complaint) in CRM

Hi,
The service ticket (complaint) in CRM has been replicated to R/3 as credit memo request, but the document in CRM is not able to edit. The error message is " Document is being processed, not possible to edit".
I checked in SMW01, those tickets are unprocessed status, tried to reprocess but not to edit the document. Also tried to manully send to R/3 using toolbox transacton but no luck. I tried to push stucked queues in CRM but not moving.
Pls suggest me what is the way to reprocess the stucked BDoc in CRM.
Regards,
Ram.

Hi Sandeep,
This happens when the document is distributed to ERP Systems. There are certain Item Categories that are sent to ERP System and only once the confirmations comes from those system you can further process those document.
You won't find any errors there.
You can check the BDOC Entries and then can find the target system where the document was distributed. And then logon onto that system and release that document.
Hope this helps.
Thanks,
Samantak.

Problem with getting a service ticket - ignoring host name?

Hello,
I've been struggling with this for several weeks on and off. The latest issue I have, is that when I try to obtain a service ticket it replaces the hostname I use with the ip address of the server. This then results in a 'Server not found in Kerberos database' exception.
    public static void main(String args[]) {
        try {
            org.ietf.jgss.Oid[] desiredMechs = new org.ietf.jgss.Oid[1];
            desiredMechs[0] = new org.ietf.jgss.Oid("1.2.840.113554.1.2.2");
            GSSManager manager = GSSManager.getInstance();
            GSSName clientName = manager.createName("[email protected]", GSSName.NT_USER_NAME);
            GSSCredential clientCreds = manager.createCredential( GSSCredential.INITIATE_ONLY);
            GSSCredential clientCred = manager.createCredential(clientName,
            8 * 3600, desiredMechs[0], GSSCredential.INITIATE_ONLY);
           GSSName serverName = manager.createName("*[email protected]*", GSSName.NT_HOSTBASED_SERVICE);
Entered Krb5Context.initSecContext with state=STATE_NEW
Service ticket not found in the subject
Credentials acquireServiceCreds: same realmUsing builtin default etypes for default_tgs_enctypes
default etypes for default_tgs_enctypes: 3 1 23 16 17.
CksumType: sun.security.krb5.internal.crypto.RsaMd5CksumType
EType: sun.security.krb5.internal.crypto.ArcFourHmacEType
KrbKdcReq send: kdc=labad2.lab2k.net UDP:88, timeout=30000, number of retries =3, #bytes=1276
KDCCommunication: kdc=labad2.lab2k.net UDP:88, timeout=30000,Attempt =1, #bytes=1276
KrbKdcReq send: #bytes read=92
KrbKdcReq send: #bytes read=92
KDCRep: init() encoding tag is 126 req type is 13
KRBError:         sTime is Mon Jul 26 12:07:34 EDT 2010 1280160454000
         suSec is 65057
         error code is 7
         error Message is Server not found in Kerberos database
         realm is LAB2K.NET
         sname is *HTTP/172.16.118.89*
         msgType is 30
KrbException: Server not found in Kerberos database (7)Thanks - Bryan.

Your DNS server should have an entry for this host name in its reverse lookup table.
Regards- Abid

Service Ticket in CRM 7.0

Hello,
We are upgarding CRM 5.0 to CRM 7.0. Client is using Service Ticket in IC Web Client in CRM 5.0. As part of the project, we don't want to migrate it to service request. We will continue using service ticket in 7.0 as well. But client wants to use WebUI screen for service ticket. I know that SAP does not provide any WebUI screen for Service Ticket. But I have noticed that when I click on service order link in CRM 7.0 IC Web, it is giving me a pop-up to select the document type. One of them is service ticket. I believe this behavior is because of the same business object type 'Service Process' for order and ticket. Can we just use this WebUI screen to maintain the service ticket? I also know that there are certain validations in the service ticket user interface. But, if the process works fine for our requirement, then can we use WebUI screen?
Please let me know as soon as possible.
Thank you,
Sapan Shah

Hello,
For the pricing error, if no pricing date required, please check of the pricing relevency at item category customizing setting under both transaction category BUS2000115 and BUS2000116.
For the UOM error, please check whether a base unit and sales unit for this dummy product are maintained and the organizational units used in the order are assigned.
Alternatively:
you can use the BADI: CRM_SERVICEPROD_BADI, there you can create your own implementation and change the default product investigation to your individual product.
I hope this could be helpful.
Best regards,
Maggie

Problem in Service ticket

HI all,
Iam are working on CRM version 5.0, CIC webclient support package 07,
we are creating a employee help desk scenario profile,for which have created a new profile by copying the standard "help desk" profile . while we creating a service ticket for an existing employee there are fields(T.Code SE80 for Web Client) called REASONS and SUBJECT in the header overview of service ticket(work space area).
where in the Reason field we are having some standard fields in the drop down as follows
Regular Activity
Advertising and campaign
campaign .....etc.
And in Subject field also we are having some standard fields in drop down like
leakage
rupture/tear
overheating...etc
now we want to replace the values in the drop down box of
SUBJECT/REASON with the fields suggested by our client.
Could you please help me out where can I configure these settings.Kindly help me out for building this scenario.
Quick response is highly appreciated.
Thanks in advance

Hi Ravi,
To do this kind of configuration in the normal IMG customizing, the Catalog does not need to be copied or changed, and I think this is the only place you normally should get error messages within the configuration if you try to copy or change. All other levels (for instance code groups profile) should allow you to define your own settings.
In short, underneath the existing Catalog, you define your own Code Groups with corresponding Codes, your own code group profile and subject profile and this subject profile you assign to your transaction. That way you don´t really need to touch any SAP predelivered settings. Each catalog can have a number of different code group profiles etc. assigned to it, so the original ones can stay in, you only add the new ones and then change the assignment of subject profile to the transaction to make the transaction show other values in the dropdown list when you maintain it in the interaction center.
Regards, Lorna

Category field in Service Ticket

Hi all,
CRM 5.0 ICWC
How/where can we see the categroy field in the ICWC service ticket.
Scenario : e mail service ticket will have category E-mail and Telephonic call service ticket will have TEL as the categroy .
CRM Online has the Category filed in the Service ticket transaction type Header.
Please help!
Full marks for good answer!
Regards
Raj

Hi Micha ,
I was able to add category to my Z_CRM_IC BSP application,now i have the runtime repository also defined for this .
I am currently trying out this
SrvTHead.htm
-->BTActivity ->BTHeader.htm
<crmic:dropdownListBox
id = "category"
width = "100%"
table = "<%= BTCATEGORY %>"
nameOfKeyColumn = "CATEGORY"
nameOfValueColumn = "TXT30"
selection = "//BTActivity/Category"
disabled = "<%= BTActivity->GET_I_CATEGORY( ) %>" />
it throws process errors:
Method "GET_I_CATEGORY" is unknown or PROTECTED or PRIVATE.
any suggestions.
Regards
Raj

Unable to add line item to a Service Ticket!

Hi Expets,
I am facing some difficulty in adding a line item to a service ticket. The service ticket is not getting saved.I think I am missing some parameter to be passed to CRM_ORDER_MAINTIAN.Please find below my coding:
lv_product_i-ref_handle = '0000000002'.
lv_product_i-process_qty_unit = 'EA'.
INSERT lv_product_i INTO TABLE lt_product_i.
ls_orderadm_i-header = lv_header_guid.
ls_orderadm_i-ordered_prod = 'SERVICEITEM_SG5'.
ls_orderadm_i-handle = '0000000002'.
ls_orderadm_i-mode = 'A'.
INSERT ls_orderadm_i INTO TABLE lt_orderadm_i.
ls_input_fields-ref_handle = '0000000001'.
ls_input_fields-objectname = 'ORDERADM_I'.
CLEAR ls_field_names.
ls_field_names-fieldname = 'MODE'.
APPEND ls_field_names TO ls_input_fields-field_names.
ls_field_names-fieldname = 'ORDERED_PROD'.
APPEND ls_field_names TO ls_input_fields-field_names.
INSERT ls_input_fields INTO TABLE lt_input_fields.
CALL FUNCTION 'CRM_ORDER_MAINTAIN'
    EXPORTING
      it_product_i      = lt_product_i
    CHANGING
      ct_orderadm_i     = lt_orderadm_i
      ct_input_fields   = lt_input_fields
    EXCEPTIONS
      error_occurred    = 1
      document_locked   = 2
      no_change_allowed = 3
      no_authority      = 4
      OTHERS            = 5.
I am also calling the save and commit BADI's after this, but somehow its not working for me.
Can anyone please help me out on this or provide some pointers?
Thanks and Regards,
Rohit

Hi,
I have tried everything, still its not working.
First I tried creating a Service Ticket and adding the line item at one go.Then I was getting status error:
System error: An attempt has been made to create a status object
with the object number DE20131333937DF180C5001372F65D25. However,
a status object with this number exists already.
Code sample given below:
CALL FUNCTION 'BAPI_BUSPROCESSND_CREATEMULTI'
    TABLES
      header          = itab_header
      item            = itab_item
      partner         = itab_partner
      status          = itab_status
      text            = itab_text
      return          = itab_return
      service_os      = itab_service
      input_fields    = itab_input_fields
      created_process = itab_created_process.
Then I tried creating a service ticket first and adding item later.Then there was no dump, but item details are not getting saved. Code sample given below:
CALL FUNCTION 'CRM_ORDER_MAINTAIN'
    EXPORTING
      it_product_i      = lt_product_i
    CHANGING
      ct_orderadm_i     = lt_orderadm_i
      ct_input_fields   = lt_input_fields
    EXCEPTIONS
      error_occurred    = 1
      document_locked   = 2
      no_change_allowed = 3
      no_authority      = 4
      OTHERS            = 5.
Can anybody please help me out on this? What is the correct approach?
Thanks and Regards,
Rohit

Service ticket error

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