Service via Automator not showing up

I checked to make sure the service was enabled (in system preferences), and it was.  Any body have any ideas on other reasons the service isn't available in the app?
Thanks in advance

Try to following below steps
Go to Management server and Gateway server in MMC console of both servers make sure Certificate Template number is same.
Now go to gateway server and click on start>run>regedit>hkey_local_machines>software>Microsoft>Microsoft Operations Manager\3.0\Machine settings.  He we need to check channelcertificateserialNumber. Please match this number with certificate
serial number in MMC console. If both are not same then follow below step.
If in step two you found bother certificate serial numbers are different or Machine settings are not existing in registry then on gateway server open command prompt with administrator rights, then go to same location where we have momcertimport tool is
located and try to run it from same command line.
Now repeat step two at this time you will see both serial numbers are same.
Now check your event logs under administrative events refresh it and check if problem resolve or not. If resolved then after few minutes of replication your gateway server will be in monitored state.
Also you can check below link
http://social.technet.microsoft.com/Forums/systemcenter/en-US/21d6479e-28e1-4d57-82c4-a1c99bbd7ff0/scom-2012-dmz-gateway-server-agents-not-monitored
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    I probably didn't explain myself. We have two UCM instances: contribution and consumption. UCM contribution instance used to submit/update new/existing contents. These content aren’t available immediately on the Oracle Webcenter, instead, these contents replicated to the UCM consumption instance and available from there to Oracle Webcenter.
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    I think the issue with blank pages (metadata fields - HCSP forms) or zero size download files has something to do with replication between UCM instances.
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