Service won't switch over

I have a Treo 800w that I got a from a friend.
I went online to the sprint website, and switched over my phone from the instinct.
I did a hard reset on the treo, and after I set it up, it still won't work,
and when I go to the phone preferences, I get the old owner's phone number under information 
Post relates to: Treo 800w (Sprint)
Post relates to: Treo 800w (Sprint)

suggest to call sprint to get updated information about your account

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