Services in Prime Infrastructure 2.x

Is it possible to mix CON-ESW and CON-PSSW in single PI software? For example, the first 50 Lifecycle Device License is under CON-ESW service and the Adder 25 Lifecycle Device License is under CON-PSSW service? Thanks.

Hi Wai King,
Good day!
Based on my research, it is possible to have mix services on Prime Infrastucture, however, it is not recommended. PSSW and ESW have different support levels and as such, the coverage might differ on each license if you have a mixed services environment.
Technically you can go for ESW for 50 LF licenses and PSSW for 25 additional licenses. But logically it doesn't make sense. You should either go with ESW or PSSW depending upon whether it is Cisco Direct/CBS or Partner Branded.
Thanks and Best Regards,
Jen C.
CCW Support

Similar Messages

Prime Infrastructure 1.3 Can't start DB.Can't use WEB interface access

Hi,
Suddently, all services at prime infrastructure 1.3 are stopped. It's working fine previously. I try to restart the ncs service also doesn't help.
here is the ncs status:
PRIME01/netsvcsdm# ncs status
Health Monitor is running, with an error.
initHealthMonitor(): can not start DB
Reporting Server is Stopped
Ftp Server is Stopped
Database server is stopped
Tftp Server is Stopped
Matlab Server is Stopped
NMS Server is stopped.
SAM Daemon is not running ...
DA Daemon is not running ...
Syslog Daemon is not running ...
status
PRIME01/netsvcsdm# ncs start
Starting Network Control System...
Unable to verify hardware.
This may take a few minutes...
Health Monitor is already running.
Failure during Network Control System startup. Check launchout.log for details.
start
Note: I notice that the MEM LED at light path diagnostics panel components is lit. I check at cisco documentation, it indicate memory error. is it confirmed appliance issue?
Please advice. Thank you

Thank you for the reply. sorry for late update.
1. I try to reseat the memory card, MEM LED from diagnostic panel is not lit anymore. I think it solve the memory problem initially.
2. I use the following command to refresh the database
NCS stop
NCS DB reinitdb
NCS start
After reinitdb, I can login to prime infrastructure. it seems like the system is working fine. All of the configuration is gone. So, I proceed to restore the configuration.
3. Restore configuration
When I try to restore my configuration, I have the following error.
PRIME01/netsvcsdm# restore 2013-07-24_PRIME01-130724-1853.tar.gpg repository localftp application NCS
Restore may require a restart of application services. Continue? (yes/no) [yes] ? yes
Initiating restore. Please wait...
Stage 1 of 9: Transferring backup file ...
-- complete.
Stage 2 of 9: Decrypting backup file ...
-- complete.
Stage 3 of 9: Unpacking backup file ...
--complete.
ERROR : There is the mismatch in the following configuration parameter(s) of this machine when compared to the machine where the backup was generated: DB Memory Target, RAM Size -> can’t restore the configuration due to RAM size different.
ERROR : This may affect the performance of the current machine. Hence aborting restore process.
% Application restore failed
PRIME01/netsvcsdm#
PRIME01/netsvcsdm# show inventory
NAME: "PRIME-NCS-APL-K9 chassis", DESCR: "PRIME-NCS-APL-K9 chassis"
PID: PRIME-NCS-APL-K9 , VID: V02 , SN: KQ7T4TM
Total RAM Memory: 12141876 kB -> Appliance only detect the RAM memory as 12GB. Our Appliance has 16GB memory. I suspect 1 of 4 memory was spoiled.
I notice that the prime only detect 12GB RAM instead of 16GB. There is hardware failure (1 of 4 memory is spoil). Unit have to be RMA.
Thanks,

Prime Infrastructure 2.0 tftp service

Hi
I'm having problems with upgrading software images on swithces when using tftp for image transfer. (SCP is not availiable in current image)
The job reports as failed in "Jobs Dashboard"
Validating device distribution context
Distributing image c3560-ipservicesk9-mz.150-2.SE4.bin using protocol SCP
Distributing image c3560-ipservicesk9-mz.150-2.SE4.bin using protocol TFTP
SUCCESS
FAILURE
FAILURE
..and when looking into the logfile
/opt/CSCOlumos/conf/ifm/swim/jobs/X.X.X.X_tftp_telnet.log
it contains this output:
HOSTNAME#copy tftp://X.X.X.X/c3560-ipservicesk9-mz.150-2.SE4.bin flash:c3560-ipservicesk9-mz.150-2.SE4.bin
Destination filename [c3560-ipservicesk9-mz.150-2.SE4.bin]? c3560-ipservicesk9-mz.150-2.SE4.bin
Accessing tftp://X.X.X.X/c3560-ipservicesk9-mz.150-2.SE4.bin...
Loading c3560-ipservicesk9-mz.150-2.SE4.bin from X.X.X.X (via VlanY): !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!... [timed out]
%Error reading tftp://X.X.X.X/c3560-ipservicesk9-mz.150-2.SE4.bin (Timed out)
(I removed a bunch of "!" in the output )
I guess that the tftp server on the PI server shuts down or closes the connection after a period of time
Is there a way to configure the tftp server settings on the Prime Infrastructure server or keep the tftp service always running?
Running virtual appiance
prime/admin# sh ver
Cisco Application Deployment Engine OS Release: 2.0
ADE-OS Build Version: 2.0.6.003-px-build
ADE-OS System Architecture: x86_64
Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: prime
Version information of installed applications
Cisco Prime Infrastructure
Version : 2.0.0.0.294
Regards
Roger Saugestad

We have the same problems with upgrading IOSes via TFTP.
Other TFTP tasks, like gathering vlan.dat files in Configuration Archive Job, is also failed.
Netstat -an command in root shell shows that java process listening 69 udp.
udp 0 0 :::69 :::* 9183/java
/opt/CSCOlumos/jre32/bin/java -Djava.system.class.loader=com.cisco.xmp.classLoader.XMPSystemClassLoader -Dcom.cisco.xmp.XMPHome=/opt/CSCOlumos -Dinstall.dir=/opt/CSCOlumos -server -Xms32m -Xmx256m -XX:MaxPermSize=128m -Djava.awt.headless=true -Daes.dir=/opt/CSCOlumos -Dmibs.root=/opt/CSCOlumos/resources/wirless/mibs -cp /opt/CSCOlumos/classloader-conf:/opt/CSCOlumos/./lib/xmp/XMPClassLoader-8.0.24.jar com.cisco.remoting.packaging.RemotingServiceMain Tftp
Wireshark shows that Prime tried to do "copy flash:vlan.dat tftp:" but server says "%Error opening tftp://address/xxxx.cfg"
Strange thing that in directory /localdisk/tftp I see some collected vlan.dat files (about 10, regardless that we have >1000 switches). But I cannot copy them to device manually..
Summary, TFTP service is started but not works correctly.

Topology View / Service with Cisco Prime Infrastructure 2.x "PRIME-NCS-APL-K9" ????

Hi Team,
Hope you all doing well.
I just want know few thing about Cisco Prime Infra 2.x.
1st thing is does CPI2.x support Network topology View? if not then is that any other feature which can provide Network View (exa :- Map,etc)?
2nd thing is it possible to take Telnet/Ssh of discovered device from CPI2.x then how we can do that?
3rd Thing if we want to add third party device in CPI2.x then what are prerequisite for the same (Vendor MIB, etc) and procedure?
Your help will be appreciated.
Thanks,
Vishal

Hi Vishal,
Since you don't have any data as such on PI 2.1 , go ahead installed PI 2.2 on the Appliance.
Yes , you need to download , the .ISO image and burned it on DVD and start the installation.
here is the download link::
https://software.cisco.com/download/release.html?mdfid=286236028&flowid=72882&softwareid=284272932&release=2.2&relind=AVAILABLE&rellifecycle=&reltype=latest
You need to check if you are entitle for download or not.
Can we installed PI 2.2 from current PI 2.1 GUI access? No , it is not possible.
check these links for installation step::
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-2/quickstart/guide/cpi_qsg.html#pgfId-43441
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-2/hardware_install/guide/Cisco_PI_Hardware_Appliance_Installation_Guide/cpi_higmain.html#pgfId-1062344
Thanks-
Afroz
***Ratings Encourages Contributors ****

Can't import images in cisco prime infrastructure 1.2

- Any job , trying to import images, in my cisco prime infrastructure fails with :
Jan 14 13:14:53 cisco-prime 01/14/13 13:15:18.040 ERROR [service] [pool-4-thread-19] IFM_SWIM_EXCEPTION: [com.cisco.ifm.swim.service.exception.IfmSwimParserException: Cannot populate software image info object from the image.]
How I can I solve this one ?
Tx,
M.

I seem to have the same problem, strangely enough importing a universal image for 2960s worked fine, but I get thos error when trying to import a 3750x image

Prime Infrastructure 2.0 Assurance issue

Hi together,
I have a problem with our Prime Infrastructure 2.0 regarding the assurance features.
The appliance can only handle flows exported from our WLAN controller, but not from any wired device (neither standard netflow nor flexible netflow!).
Flows are received correctly on port 9991 on the PI appliance, I validated that via tcpdump. But the sending devices are not listed on "data sources".
Has anyone experienced the same problems, or even has a solution for the problem explained?
Regards
Sebastian

we need to have Assurance license for NAM to work with PI 2.0. have you installed that ?
Assurance License: Provides access to the Assurance feature set, which provides end-to-end network visibility of application and service performance to help ensure end-user quality of experience. The Assurance feature set also provides the ability to manage and aggregate data and views across multiple Cisco Prime Network Analysis Modules (NAMs). The Assurance license is based on the number of managed NetFlow-enabled interfaces. Assurance licenses are available in bundle sizes of 15, 50, 100, 500, 1000, and 5000 NetFlow-enabled interfaces. The 15 interface license has a restriction that allows you to manage only up to 5 NAMs, whereas the other Assurance license bundles do not place a restriction on the number of NAMs that you can manage. The 15 interface license can only be used standalone and not combined with the Lifecycle licenses. You need to purchase a 50 interface Assurance license or larger to use with other Cisco Prime Infrastructure feature licenses.
Thanks-
Afroz
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Prime Infrastructure 2.0 - Alert on Switch Config Change

We are in the process of testing out Prime Infrastructure 2.0, is there a way to get an alert when a device's configuration has changed, and send out what has changed in email? I have scheduled Config Archiving for all of my devices, and i can see the config differences when a changes is made in the Prime GUI, but we currently use Kiwi CatTools to send out emails that show what devices had configuration changes and what those changes were, it would be nice if Prime would do that so we could do away with that service. I have looked through all of the reports but do not see anything.

Hi,
I know this feature is there is LMS ,where you can configure the AUTOMATED Action based on Syslogs to get an Alert for config change or any other changes ,however I do not see this option available in PI 2.0.
Syslogs are not compltely supported in 2.0 but in PI 2.1 we should have the complete support for syslogs.
Thanks-
Afroz
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Cisco prime infrastructure not detect IP address of clients

hi all,
I have Cisco Prime infrastructure 1.2 and when move to monitor >> clients tab it lists me all the clients in my network but their IP address list estates "not detected" ?
please any advice?
I appreciate your kindly support.

Just an update that while this appears to have worked fairly well (as far as Cisco Management Planes go), there was one small 'gotcha' I've noticed so far:
After the services came back up, the entries for our RADIUS servers did not function. No, not because I didn't update the clients address record on the RADIUS server itself, but because the RADIUS server record(s) within CPI have a field called 'Local Interface IP' that still reflects the previous IP assigned to CPI. A quick edit/save with the new interface fixes up the issue however.
Cheers!

Problem after upgrade a PRIME-NCS-APL-K9 from version 1.1.0.58 to Prime Infrastructure 1.2

I have upgraded a PRIME-NCS-APL-K9 from version 1.1.0.58 to Prime Infrastructure 1.2
First I have installed the Path "ncs_patch-1.1.0.58-upgrade-pi_1.2.tar.gz" and then the
"PI-upgrade-bundle-1.2.0.103.tar.gz".
after the upgade I have got the Message "Upgrade Successful".
Now when I start the NCS i get the following error message
egghead/admin# ncs start
Starting Network Control System...
Unable to verify hardware.
This may take a few minutes...
Health Monitor is already running.
Failure during Network Control System startup. Check launchout.log for details.
In the launchout.log are this messages:
Starting Health Monitor as a primary
Checking for Port 8082 availability... OK
truststore used is /opt/CSCOlumos/conf/truststore
truststore used is /opt/CSCOlumos/conf/truststore
Starting Health Montior Web Server...
Health Monitor Web Server Started.
Starting Health Monitor Server...
Health Monitor Server Started.
Starting Remoting Service: Reporting Server
Checking for running servers.
00:00 Check complete. No servers running.
Starting Server ...
Starting Remoting Service: Reporting Server
The Report Server startup script is already running waiting for report server to start
Starting Remoting Service: Reporting Server
The Report Server startup script is already running waiting for report server to start
Starting Remoting Service: Reporting Server
The Report Server startup script is already running waiting for report server to start
Starting Remoting Service: Reporting Server
The Report Server startup script is already running waiting for report server to start
have anyone an idea whats wrong?
thank you for your help
Kurt

i have the same problem
NCS/admin# ncs status
Health Monitor Server is starting.
Reporting Server is Starting
Ftp Server is running
Database server is running
Tftp Server is running
Matlab Server is running
NMS Server is stopped.
SAM Daemon is running ...
DA Daemon is running ...
Syslog Daemon is running ...
status
I try it
To get it back up and running do the following from the CLI.
1. Stop the NCS
2. Run 'ncs db reinitdb'
3. Start the NCS
but the status is the same

Cisco Prime Infrastructure 2.0 - no traps/info are pushed from devices

Good evening,
I have setup Cisco Prime Infrastructure 2.0 and, though I have added manually my 4 network cores as devices without any problem, I can't get a single trap or a single SNMP information to be pushed into my Cisco Prime Infra.
Here is my SNMP config on my core :
snmp-server user *edited* *edited* v3
snmp-server group *edited* v3 noauth notify *tv.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF0F
snmp-server community *edited* RO
snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
snmp-server enable traps flowmon
snmp-server enable traps transceiver all
snmp-server enable traps call-home message-send-fail server-fail
snmp-server enable traps tty
snmp-server enable traps rf
snmp-server enable traps memory
snmp-server enable traps cpu_threshold
snmp-server enable traps eigrp
snmp-server enable traps ospf state-change
snmp-server enable traps ospf errors
snmp-server enable traps ospf retransmit
snmp-server enable traps ospf lsa
snmp-server enable traps ospf cisco-specific state-change nssa-trans-change
snmp-server enable traps ospf cisco-specific state-change shamlink interface
snmp-server enable traps ospf cisco-specific state-change shamlink neighbor
snmp-server enable traps ospf cisco-specific errors
snmp-server enable traps ospf cisco-specific retransmit
snmp-server enable traps ospf cisco-specific lsa
snmp-server enable traps flex-links status
snmp-server enable traps fru-ctrl
snmp-server enable traps entity
snmp-server enable traps ethernet cfm cc mep-up mep-down cross-connect loop config
snmp-server enable traps ethernet cfm crosscheck mep-missing mep-unknown service-up
snmp-server enable traps ether-oam
snmp-server enable traps aaa_server
snmp-server enable traps flash insertion removal
snmp-server enable traps l2tc threshold sys-threshold
snmp-server enable traps power-ethernet police
snmp-server enable traps rep
snmp-server enable traps vswitch dual-active vsl
snmp-server enable traps udld link-fail-rpt status-change
snmp-server enable traps vtp
snmp-server enable traps vlancreate
snmp-server enable traps vlandelete
snmp-server enable traps auth-framework sec-violation
snmp-server enable traps dot1x auth-fail-vlan guest-vlan no-auth-fail-vlan no-guest-vlan
snmp-server enable traps envmon fan shutdown supply temperature status
snmp-server enable traps entity-diag boot-up-fail hm-test-recover hm-thresh-reached scheduled-test-fail
snmp-server enable traps port-security
snmp-server enable traps ethernet evc status create delete
snmp-server enable traps energywise
snmp-server enable traps ipsla
snmp-server enable traps vstack
snmp-server enable traps bfd
snmp-server enable traps bgp
snmp-server enable traps bulkstat collection transfer
snmp-server enable traps cef resource-failure peer-state-change peer-fib-state-change inconsistency
snmp-server enable traps config-copy
snmp-server enable traps config
snmp-server enable traps config-ctid
snmp-server enable traps event-manager
snmp-server enable traps hsrp
snmp-server enable traps ipmulticast
snmp-server enable traps isis
snmp-server enable traps msdp
snmp-server enable traps pim neighbor-change rp-mapping-change invalid-pim-message
snmp-server enable traps bridge newroot topologychange
snmp-server enable traps stpx inconsistency root-inconsistency loop-inconsistency
snmp-server enable traps syslog
snmp-server enable traps isakmp policy add
snmp-server enable traps isakmp policy delete
snmp-server enable traps isakmp tunnel start
snmp-server enable traps isakmp tunnel stop
snmp-server enable traps ipsec cryptomap add
snmp-server enable traps ipsec cryptomap delete
snmp-server enable traps ipsec cryptomap attach
snmp-server enable traps ipsec cryptomap detach
snmp-server enable traps ipsec tunnel start
snmp-server enable traps ipsec tunnel stop
snmp-server enable traps ipsec too-many-sas
snmp-server enable traps errdisable
snmp-server enable traps ethernet cfm alarm
snmp-server enable traps vlan-membership
snmp-server enable traps mac-notification change move threshold
snmp-server enable traps vrfmib vrf-up vrf-down vnet-trunk-up vnet-trunk-down
snmp-server host *ip-address-edited* version 3 noauth *edited*
Basically all traps are enabled but absolutely nothing is showing up in my Prime Infra except that my 4 devices are "Reachable".
Here is a show snmp on the same device :
sh snmp
Chassis: *S/N Edited*
38554534 SNMP packets input
    0 Bad SNMP version errors
    14 Unknown community name
    0 Illegal operation for community name supplied
    0 Encoding errors
    38453185 Number of requested variables
    0 Number of altered variables
    17790703 Get-request PDUs
    20583581 Get-next PDUs
    0 Set-request PDUs
    0 Input queue packet drops (Maximum queue size 1000)
38490708 SNMP packets output
    0 Too big errors (Maximum packet size 1500)
    0 No such name errors
    0 Bad values errors
    0 General errors
    38371069 Response PDUs
    13 Trap PDUs
SNMP global trap: enabled
SNMP agent enabled
SNMP logging: enabled
    Logging to *edited*, 0/10, 13 sent, 0 dropped.
Can anyone point out what is wrong or missing in my configuration? I can't seem to single it out myself.
Thanks
Jeremy

Hi Jeremy,
SNMP traps are shown in the events and alerts section of PI.
SNMP config looks fine. Can you run the SNMP debug (debug snmp packets ) .check the logs and see if the device is actually sending the TRAPS to the PI server.
Thanks-
Afroz
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Prime infrastructure 1.2 licensing

We have activated a new VM for the cisco PI,
this substitutes an old NCS VM, so we have prepared for migration as decribedin the cisco documents
all the procedures have been followed so the situation after installing pointpatch, backup application ncs, destroy NCS VM, deploy new PI VM that has been configured on the same basis of the old NCS and now active.
before proceding with the restoration of the backup I have some question regarding the licenses
we do own pak for:
L-PILMS42-1.5K-U Prime Infrastructure LMS 4.2 - 1.5K Device Maj Upg Lic
L-PI12-LF-1.5K-LIC Prime Infrastructure 1.2 - Lifecycle - 1.5K Device Lic PAK
R-PI12-BASE-K9 Prime Infrastructure 1.2 Base License and Software
and before restoring the ncs backup I'd like to ask some questions
1) Does the system inheris the old (demo) license that was on the "old" NCS VM? (please consider that the VUDI has changed ad the VMware datastore is now different)
2) Will the old VUDI be restored?
3) after restoration of backup the machine will result unlicensed?
4) Is there the risk of wireless service disruption?
5) do I need to generate and apply licence before or after the restore?
6) What licence do I need to register and apply to have PI functional?
thank you

Have you gone through the below link
http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-infrastructure/guide_c07-714720.html

Prime infrastructure 1.2

Hi all,
Yesterday I installed my first Cisco prime infrastructure 1.2.
I'm a bit confused now, is this the integrated version of LMS and NCS? At first sight, there's not a lot LMS in it.
I don't see topology services, netconfig etc.
Since the release of LMS 4.0 I'm struggeling with the licenses every time. No exeptions this time, our customer has + 100 access points and + 100 switches.
We have 125 NCS licenses
Do we need separate licenses for the switches? Or are they included in the NCS license. According to a cisco licensing engineer LMS and WAN are not compatible with Prime Infrastructure 1.2.
Can anyone clarify this for me?
Thanks
Best Regards,
Joris

You are correct in saying there's not much LMS in Cisco Prime Infrastructure. They are essentially still 2 different products even thought future plans are to combine both wireless and wired mgmt in future releases of Prime Infrastructure.
Licensing will also stay separate for now even though Cisco is generating LMS and WAN license files with Prime Infrastructure...both of which are useless and have only confused the fact.
Certain contracts allow for migrating LMS licenses to Prime Infrastructure but it makes no sense to do that because the current version of Prime Infrastructure has only a couple of LMS features currently available.

Prime Infrastructure 2.x tacacs+ with radiator

Trying to setup Prime Infrastructure 2.x (2.2) to use Tacacs+. The Tacacs service is running on a Linux server running Radiator(4.12). With Radius and Radiator all we needed to do is define the user group and all the tasks associated with that group were inherited.
When configuring the TACACs configuration files have tried various permutations of adding the cisco-avpair(cisco-av-pair) reply attrs on authentication and/or authorization. When defining the group or using the individual tasks I get the following error message:
"no authorization information found for remote authenttication user. please check the correctness of the associated task(s) and Virtual Domain(s) in the remote server"
<ServerTACACSPLUS>
Key SECRET
Port 49
GroupMemberAttr OSC-Authorize-Group
# General Authorization rule format:
AuthorizeGroup core-group permit protocol=HTTP service=NCS {cisco-av-pair="virtual-domain0=ROOT-DOMAIN" cisco-av-pair="role0=Super Users" }
</ServerTACACSPLUS>

It's not yet supported. Cisco doesn't generally publish roadmaps publicly for future support. The best you can do via public sources is to continue to watch the Supported Devices lists for updates.
As of right now, here is a list of the current data center switches supported (in PI 2.1):
Cisco Nexus 6004 Switch
Cisco Nexus 5596T Switch
Cisco Nexus 5010 Switch
Cisco Nexus 5020 Switch
Cisco Nexus 5020T Switch
Cisco Nexus 7000 10-Slot Switch
Cisco Nexus 7000 18-Slot Switch
Cisco Nexus 1000V Series Switches
Cisco Nexus 1010 Virtual Services Appliance
Cisco Nexus 4001I Switch Module for IBM BladeCenter
Cisco Nexus 4005I Switch Module for IBM BladeCenter
Cisco Nexus 5548P Switch
Cisco Nexus 5548UP Switch
Cisco Nexus 5596UP Switch
Cisco Nexus 3064 Switch
Cisco Nexus 3048 Switch
Cisco Nexus 3016 Switch
Cisco Nexus 7000 9-Slot Switch
Cisco Nexus 9500 Switch
Cisco Nexus 3548 Switch

Cisco Prime Infrastructure patch 2.1.1 - installed or no?

I’ve reinstalled new Cisco Prime using the newest ISO image version 2.1.0.0.87. After that I installed the patch file (pi211_20140630_01.ubf) for version 2.1.1 and rebooted the server. After that I don’t see any information in CLI that I have version 2.1.1 installed. When I type sh ver I still see version 2.1.0.0.87. The only information which confirm this information is a “Software update” site in GUI interface where status of the patch is "Installed". Is this normal behavior?
Regards
Lukas

Patch installed through ubf not showing info in CLI and login page
CSCup78886
Description
Symptom:
After installing the "2.1.1" patch (filename pi211_20140630_01.ubf) for Prime Infrastructure 2.1.0.0.87 through the Administration > Software Update page and issuing an "ncs stop/ncs start" sequence from the CLI, the version information on the Prime Infrastructure login page, the CLI output of "show version" or Help > About pages does not indicate version 2.1.1.
Conditions:
Workaround:
At this time, there is no workaround. Please confirm proper patch installation on the Administration > Software Update page. Column "Installed' with the value "Yes" and column "Pending Restart" with the value "No" indicate that the 2.1.1 patch is indeed correctly installed.
Last Modified:
Jul 22,2014
Status:
Open
Severity:
6 Enhancement
Product:
Network Level Service
Known Affected Releases:
(1)
2.1(1)

Cisco Prime Infrastructure patch 2.1.1 - HA issue

Hello,
I have a problem with the Cisco Prime Infrastructure patched to version 2.1.1. I did exactly what Installation Guidelines say:
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-1-1/release/notes/cpi_rn.html
– Install the Prime Infrastructure 2.1.1 patch by using the Administration > Software Updates page on the primary server.
– Restart the primary server.
– Verify that the patch installation is complete. If you find the installation complete, decommission and reinstall the secondary server and add it back to the primary server.
I reinstalled HA server and I'm trying to add it to HA but I get "Failed to authenticate - Primary(xx.xx.xx.xx) and Secondary(xx.xx.xx.xy) PI version does not match"
Can you help me with that? What I'm doing wrong? or maybe this patch is not prepared to work in HA mode?
Regards

Symptom:
The installation instructions of PI 2.1.1 patch in a High Availability environment are not accurate and following these steps will result in the inability to re-pair the Primary and Secondary servers.
Conditions:
If the instructions are followed, then when the user attempts to re-pair the servers, an error will be encountered:
"High Availability Registration Failed - Failed to authenticate - Primary (x.x.x.1) and Secondary (x.x.x.2) PI version does not match".
Instead, the following steps have proved to work correctly:
1. Upload and install patch on primary.
2. Upload and install patch on secondary.
3. Stop NCS services on secondary
4. Stop NCS services on primary
5. Start services on secondary
6. Start services on primary
7. Re-pair HA servers from primary
Workaround:
Workaround 1:
On the secondary, go under root and issue:
# cd /opt/CSCOlumos/bin/
# ./hamode.sh primary
Answer 'yes' when prompted.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
When the services are back up, login to the secondary GUI as you would login to a primary server
Go under Administration > Software update, upload the patch and install it.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
When the services are up, go under root and issue:
# cd /opt/CSCOlumos/bin/
# ./hamode.sh secondary
Answer 'yes' when prompted.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
After the message that services started successfully on the secondary, initiate a new High Availability configuration from the primary. Now the synchronization between the two servers should succeed.
Workaround 2:
Redeploy or reinstall the Primary server, restore the backup which was taken prior to applying the patch, reconfigure the High Availability and continue with the steps described in the Conditions section.
Further Problem Description:
Release Notes have been updated with more precise instructions.
Known Affected Releases:
(1)
2.1(0.0.85)

Services in Prime Infrastructure 2.x

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