Services stopped in task manager. hp pavilion a6700f, windows vista 64-bit

after installing a program , pc stopped working.  when i checked task manager in safe mode I found that all services stopped.  I tried system restore but i was not given the option to create a restore point.  "create" was removed from the tab.  now how do I go about fixing this issue?
hp pavilion a6700f, windows vista 64-bit,

Hi Srizzle, I have done some research for you and I have found a updated driver that is designed to resolve the issue of No sound from head phones or from external speakers. Please click on the link to get to the driver down load page.   
  http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3970...
If this does NOT resolve the issue, please write back and I will be happy to do more research on this issue for you.
Thanks in advance
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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