Session could not be started

Hi
I'm using a PC with Windows Vista, my iPhone is using software version 2.2.1 and iTunes version 8.1.1.10
I can sync it with the laptop fine, but when I try and back up my phone I get the message:
iTunes could not back up the iPhone with "phonename" because a session could not be started with the iPhone.
I have tried resetting the iPhone and repairing iTunes.
I'm hoping someone here can help me out.
Thanks
Oh I did a connectivity test and this was the result
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP 550
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number A***E5AD031F4
Current user is not an administrator.
The current local date and time is 2009-05-21 21:26:50.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 8.1.1.10 is currently running.
iTunesHelper 8.1.1.10 is currently running.
Apple Mobile Device service 2.12.36.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
***** iPhone 3G running firmware version 2.2.1
Serial Number: *****
Message was edited by: ElNino2009

Start with this Apple support document.
http://support.apple.com/kb/ts2529
B-rock

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