Session expired error not able to log in when restore !

Hi,
When user left screen unattended the session get expires and it would ask for two options Restore or OK when restore its asking for username and pssword but when credentials are entered user still not able to login. when open new session with the same credentials user could log in.
Could some help me with the solution for this.
Thanks in advance..
Cheers

Cannot connect to iTune Store
http://support.apple.com/kb/ts1368
http://support.apple.com/kb/ts3297

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